I just got back from Discount Tire. I can't tell you how happy I am to have decided to use this particular location. The staff here was not only courteous, but obviously well trained and extremely professional. I arrived for my appointment and was taken care of immediately. I was told the wheel change I had scheduled would take 45 min. I was out the door and in my truck in 42 min. And that was after I was told there was a slight problem with the lug nuts I had supplied. They took it upon themselves to exchange the ones I brought in for the proper size required without even charging me. That was because I bought them from Discount Tire Direct on line. I don't care who you are you have to appreciate that level of Customer Service. Thanks guys, thanks a lot. read more

I have been to a couple discount tire locations and every one has been awesome. But I've been regularly going to this location now for a few years and wanted to give a shout out to the entire team... true professionals who know the real meaning of "service to others"... Thank you for always taking care of your customers, your team is the best! As we'd say in the military... "Bravo Zulu" aka "Well Done!!" read more

I'm a very disgruntled customer with the level of customer service I received today from Manager, "Austin", at the St. Charles Shop. I purchased a used tire with confidence from this location with the assurance that if anything should go wrong with the tire it would be fixed. At no point was I told, well if there's a hole in the tire you'll have to buy a completely new tire. Nor was I ever told that you can purchase extra protection on the tire in case you should have hole in the tire. Austin basically told me I'd have to buy an entirely new tire to fix the problem when I just purchased the tire 2 months ago! Apparently customer service is out the door and they don't care about educating their customers on the warranties available. read more

They do a good job of training their staff to be friendly, helpful, and courteous. It's not easy to find any establishment that promotes those qualities. It's in a convenient location and I like their people, so I'm happy. read more

Today I went to Discount tires. I found a nail in my tire. Adam was the best. He is friendly, knowledgeable and replaced my tire in short time. I will recommend and return to Discount tires. Thanks Adam! Cheryl P. read more

This place was great, on my way home from work I stopped by there so they can look at my tires. And they were going to be closing in 10 minutes. One of tires were very low. The man who helped me out ( sorry I didn't catch his name) said that I had a nail in it. I said I was going to get a oil change on Thursday and they patch thar tire up a few months ago. He took my tire off and was going to put my sprar on and then he said he a extra tire he could put on for free. He said when your tire gets fixed you can return the extra tire or you don't have to. I definitely felt very welcome here also. Definitely a place to check out. read more

Always great and fast service! Knowledgeable and helpful staff, good prices, exceptional service! I recently had a flat tire and rolled in on my spare at 5:55pm, 5 minutes before their close. They told me no worries, they didn't want me to drive away on a donut, and took care of me right away. Seriously helpful staff! Would highly recommend this location to a friend. If you need a new set of tires, their free tire rotation for life service is awesome also! read more

Extremely happy with the helpful and awesome staff at this Discount Tire location in St. Charles! This morning I rolled over a screw on my way to work (front passenger side) and they helped me patch my tire quickly and efficiently (at no charge) so I could get to work without skipping a beat! Another service center told me it was unpatchable and wanted to charge me for a new tire! I truly appreciate Discount Tires' honesty and they have made a customer for life! Thanks so much for helping a damsel in distress! read more

Discount Tire - Tires Near Me - St. Charles, Illinois

By far the worst experience I've had in my entire life. Recently I bought brand new tires for my BMW and just wanted a tire balance and rotation before I get the tires aligned. The sales person was trying to take advantage of me claiming I needed to purchase new tires. I firmly declined and just asked for my rotation and balance. I waited for two and a half hours waiting for my rotation. It was funny how three paying customers who came in later than me were getting their car serviced before mine. I WILL NEVER COME BACK. Slowest crew I've ever dealt with!!! I left the place after waiting for TWO HOURS without my car being touched by anyone! NEVER COME TO THIS LOCATION. I would much rather pay money at a walmart or costco than waste a whole day at this joke of a franchise. read more

Excellent Customer Service! I'll try to keep this story short. Several months ago I bought a used car from a local dealer, but the car had studded snow tires on it which are not legal in Illinois. The dealer replaced the tires with new tires. A few months later and I happen to notice a bulge in the front left tire so back to the dealer I went and they ordered a new tire. The next day I sat at the dealer for two hours until they finally told me that they had ordered the wrong size tire and couldn't find anyone that had a matching tire any time soon. I went home and did some quick googling and the first result was Discount Tire. I called them to see if they would honor the tire manufacturer's warranty. Josh said they would and that they could do it the next day. Less than 10 minutes later he called me back to inform me that the tires the dealer had put on the car were under the recommended load index for my car. I was able to verify with the car maker that the minimum load index for the car was 95 instead of the 91 that were on the car. The local car dealer is now replacing all four tires again with the correct, safe tire. I owe Josh and Discount Tire a huge thanks for taking the time to alert me to the unsafe tires on my car even though I wasn't buying any tires from them. I have in the past and I will again in the future. read more

Fair prices. They stand by their work and provide lots of free services for customers. I would only recommend Discount Tires.

WARNING: Do not go to here. They told me over the phone two tires would be complete in 1.25 hrs. Drew told me 2 hrs when I got there. Not a problem, things change. 5.5 hours later they complete the job. No updates or communication. If they don't honor their word for time, can you trust them with tires? Furthermore, I had to push Drew twice to check the price of the tire to match what was given over the phone. He tried to brush by it. Also the manager, Josh, heard me tell a customer I was there 5 hours, Josh remarked to me that he was there since 630. No acknowledgement or apology just a smart remark. Go to Costco on the other side of the same parking lot. My mistake. read more

Had to get a tow here due to a flat tire and no lug nut key. They were very friendly, professional and got the job done very quickly. Definitely my go-to for when I need new tires in the future read more

Ordered 2 new front tires online on June 16 to be sure that the right size was ordered. Received a call from the St Charles location that the order would be placed and I would be contacted when they were in. Got a call on July 1st that the tires were in so I scheduled an appointment on July 5th. Drove there only to find out the wrong size was ordered !! Manager tried to find the correct size but would have to contact Michelin to find out when the next batch would arrive. Said he would call by the end of the day and tell me when the tires would be available. Waited a couple days. Never heard back..... Decided to go with Tire Rack. They had 3 tires arriving on July 8th. Got them on the 14th and found an independent installer to install them on July 15th. Too bad as I have been happy with other Discount Tire locations. Will not be returning. read more

I bought 4 winter tires last year at this store and got the best customer service from any store around. Carlos Espinosa is awesome! he helped me picked the perfect tires for my car at a very affordable price. Everyone is very friendly and extends professional courtesy, and answers any question you may have.. I would highly recommend these guys anytime of the day.. will be coming back here again! read more

These guys go above and beyond. I've been to this location multiple times. The customer service is five stars! I've been helped by Austin twice now, and I will continue to go back. I believe there is not a better place to get your tires. As a customer I want to be treated with the utmost respect and at discount tire-they do just that. Thank you! read more

Always great service and helpful hints from the staff. I depend on this place for my whole family of needs .Thanks Josh

I made an appointment for 2 PM. Had my tires checked, & paid over $600+ to get new tires put on. Multiple people walked in after me without an appointment, yet it's an hour later, and I'm still waiting for my car to have the tires put on. But, two other people who didn't have an appointment got their cars worked on. I know I'm not a millionaire, or an older adult with a baller car, but my service should be just as important as the people who walked in after me. Especially considering I had an appointment. It's absolutely outrageous to take other customers when you have an appointment that you scheduled to not have to wait in line like the rest of the people that walked in. The salesman was very professional, and I'm hoping the person working on my car will be too. I'm just disgusted that the people who were after me got service first. They should pay attention to the appointments. read more

buyer beware... i bought a $800 set of tires for my truck 30k miles ago at discount tire in st. charles il. and had a slow leak in one for awhile. its parked all winter every winter so i went to discount and was told that tire was plugged at one time and because it wasn't patched from the inside they won't repair it, would not even check if it was a rim leak or if the previous plug was even the problem, almost all tire repair places use only plugs, they never break the tire down to put a patch inside, so with a 55k warranty on tires they were willing to give me $30 off on a $200 tire. Really? so the moral of the story is if your on the road somewhere and get a flat and emergency truck, gas station, tire repair or dealership plugs your tire, discount tire will not touch it if it ever leaks again only if you buy a new tire. i've purchased several sets of tires, and i mean several, from them and i'll be shopping other tire stores now. read more

I have written a long detailed negative review about this store in a very positive review of Fox River Tire review. I think you should read it before you take your business to Discount Tire. I rarely write Yelp reviews and they are always positive. This is my first negative review. read more

Very helpful, nice and honest guys. Assistant manager Carlos goes above and beyond. Thank you!!

The guys at this location are great, very kind and quick to help. I came in with a flat tire on a Friday but had a weekend full of long distance driving ahead of me. Since they didn't have the tire I needed at their location, the replaced my spare with a used tire of theirs so I could take my trip. The new tire was ready on Monday with a friendly follow up from the manager Matt. They got the new tire on and I was out the door in 10 minutes. Thank you! read more

This location has great customer service. They are always quick and professional and never too pushy when making a recommendation for new tires. They've earned my long term business. read more

Stopped in to get a low tire filled with air. They said something was in the tire and they can't put air in it due to insurance regulations. I was faced with buying a tire, which they didn't have in stock, immediately, and being late for work, or driving to the next place for air, since they would not put air in my tire. They thought driving the car with little air was better than filling tire up to normal pressure until I could deal with it later. Talk about high pressure sales tactics. Highly recommend Firestone right next to them. No problem there. They explained my issue, told me my options, and put air in my tire after that is what I asked them to do. Guess I have a new tire place now... read more

I came to this store due to experiencing some vibration problems after getting my tires rotated and balanced at the Naperville location on Ogden Ave. The customer service was excellent and the staff was very attentive and helpful. Mack was very friendly and informative and he assured me they would take care of my problem. I was out of there quickly and back on the road. Thanks again Mack!! I will definitely be back to this location! read more

My parents were in town visiting when the TPMS light came on in their car. After putting air in the affected tire, the problem continued. I recommended taking the car to Discount Tire to be checked. Very glad they did, because a nail was found in the tire. Austin was very helpful as he checked us in, found the issue and promised the car would be ready in a couple of hours (not bad on a busy Saturday afternoon). Not only was the car ready early, but there was no charge for the repair! This is why I return to Discount Tire time & again. read more

Great customer service. No charge on tire nail hole. Repaired and out door in 15 minutes. Just said to come back when I need tires. That just guaranteed I will be back for new tires. read more

This location is fantastic! Maybe it's because I beat the crowd or because my day wasn't great to start with, but the staff here made it so much better. I worked with David and Drew. I had a slow leak that they couldn't find, but they kept looking and found it. Then they told me that a tire sensor had to be replaced and it was a cost I wasn't expecting. Thankfully they found the leak, were able to repair it (for free) and replaced the sensor for free. It made my rough day so much better. They have no idea how wonderful it was to deal with them!! read more

Great service and polite, helpful staff! I love that they want to earn my future business by offering free repairs. I ran over a nail and they took care of it right away. read more

I honestly LOVE THIS PLACE!!!! I have been there now 3 times for free air in my tires (tipped 2times) and today 4/5/18 I felt with for the second time I think Baldo was his name...such a sweet boy!!! He remembered me....told me my tire was unsafe to fil they gave me a "loaner" I was thinking service fees rental fees all that Jazz..and NO!!!! they had a thinner new tire for my car game it to me mounted it rotated them and said all done no charge....next time you need tires remember us!!!!! I am dumb founded lol!!! Never have been treated so kindly or quickly....I told him I was coming back with a tip and he said he'd run lol....Even though I did and he took it haha!!! They are AMAzing!!!!!!! read more

I started off my day with National Tire and Battery "NTB" to get an alignment for my vehicle. NTB was very concerned about my tread and stressed that I should explore new tires. I didn't want to explore paying for all new tires with them at the moment. So I asked them if they could balance all my tired for me (I was totally willing to pay for it). NTB was concerned about liability. It was their policy that they couldn't even touch the tire or take it off the car because the tread was to low. So I took my fresh new alignment and went to this Discount Tire location to inquire. I ask them to do a balance and rotation for me. Discount tires response to me was that my tired tread was perfectly ok. Yes its true I won't have 100% traction but to worry about that in the fall before winter. They assured me my tires were perfectly ok and that I was not to worry for this cross country road trip I was about to take. They didn't try to sell me new tires. They balanced all my tires for me and I was out the door in no time. The feeling here reminded me of the small town honest sense of integrity that used to dominate business back in the day. It was refreshing to see this within a corporate setting. read more

This is one of the best Discount Tire stores ever. They're so kind and willing to help. Never grumpy or unfriendly. I've come here several times and I always feel well cared for. I'd recommend them to everyone. Such a biz as this which truly serves the customer should stay in business for a very long time. read more

My rear passenger tire kept loosing air. I went in during my lunch break and was in and out in about 30 minutes! Turns out I had a screw in my tire. They fixed it, filled all 4 tires with air and it was all for no charge! The repair is good for the lifetime of the tire. Everyone I spoke with was very friendly and the store was very clean. Will definitely go back if I need any other tire repairs or purchases. read more

Awesome service. My husband and I are from out of town, needed two trailer tires and one of the guys changed the tires in the rain!! Fair price and quick service! Thank you!! read more

Absolutely the best customer service. So friendly, helpful and super easy to work with.

I bought a full set of tires for our 2014 Mercedes about a year ago. Had a great experience, good service and they had the best price. This past weekend one tire was losing air after a refill and a few days. I took a look and noticed 2 nails. Took the car to Firestone for a quick plug since it was closer than Discount tire. They wouldn't help us. Rude service and the quick answer saying it was irreparable. Firstone also said they didn't have a replacement size in stock. They put the spare on and we were on our way. I called Discount Tire the next day, they said to bring it in and it may be covered by the warranty. I came in Saturday morning without an appointment. The manager was fantastic! Took the tire and said he would have them take a look between jobs since they were extremely busy. I ran one errand and came back in 10 minutes. The manager said they would take care of it. It was reparable and it wouldn't cost anything since we bought the full set from them earlier. "Just leave the keys and we'll fit it in." I went to Costco to pick up a few things and it was being finished when I came back. Another staff member brought me my key and said I was all set. The manager went above and beyond to make sure the car was taken care of, when the other tire store wouldn't touch it. Great customer service and a great experience. I'll be back for my other cars as well. read more

I woke up to a flat tire this morning. I was able to get the tire off and get it to Discount Tire this evening. As I drove up, Jason was already walking across the parking lot with his clip board "How can I help you?" I showed him the mark where I thought the hole was and he said "we'll take care of that". I ran across the parking lot to Cosco and when I came back the tire was fixed, balanced, and ready to go. I asked Jason, "How much do I owe you?" He said "This one's on us, we like to take care of our customers". I've purchased several sets of tires from them for my three cars, but wasn't expecting them to fix the flat for free. The even helped me get a used tire and wheel for a stolen truck spare at a reasonable price. He said "you shouldn't have a reason to get tires anywhere else" ... and I don't. After seeing the service decline at a lot of other retail stores, it was very refreshing to receive this kind of service. read more

First time I came in here was because my front left tire on my awd Subaru Forester was leaking air which I assumed was due to a screw or nail in the tread. Walked in and was immediately greeted by Jason Ramey, the senior assistant manager. He offered to inspect and patch the tire for free if it was possible. Turned out there was a nail in the side wall. They put the spare on for free. Jason measured my tread while there and I had a 3, 5, 7, and 8. 7 and 8 were the two rear. I came in the next day for all new Continental True Contacts which I had researched and came to a decision on the night before. I showed Jason that these were the ones I wanted and they were not in stock, so he showed me a couple other options that were in stock. None of them interested me as much as the Continentals, so he gladly ordered them for me from their warehouse. I loved that I was not pressured or sold into other more expensive tires. They don't take advantage of people here that may be less educated on tires or cars like many other places. Jason was also willing to match or beat the prices I found on tirerack which was awesome. They also accepted my three unscathed tires as a trade in for value towards the new ones since they still had some significant tread left (they were stock Yokohamas with 56k on them). My new tires arrived at the store within 3 hours which was great. I appreciated that Jason called to notify me of this right away, as I was originally informed I would have to wait 3 days. All in all this was an easy, seamless experience and I will remain a customer of this store for years to come. Thank you! read more