Manager working the front desk is very rude to customers, talking over them and ignoring some entirely. Had a 9am appointment and it's been 3 hours of waiting. John who works in the bay is nice and quick, but the manager Harold is not. read more

I would put zero stars if I could. Made a 1PM appointment for a quick patch after running over some metal. Got there and waited in front of the building for 15 minutes just for some asshole to come out and tell me its gonna be 5PM before he could touch it?! Then why make the goddamn 1PM appointment. Went to Belle Tire down the street and got patched and out the door in 15 minutes while not paying a dime. Bought tires from discount my entire life. Never will they get another dime from me. Go see DAN at Belle Tire madison heights. read more

Extremely unhappy with my experience. The employee I encountered which in fact was the manager refused to service my insured tire under its coverage AND refused to help me further by not even allowing me to purchase the necessary tires. I had to go to a different location on the other side of town to make my purchase. read more

I usually don't write reviews but this particular DT location is very professional. Craig helped me find the best tire for my truck, they beat their competitor price. I came in with my 10 month old and they got me out within hour on a afternoon Friday. Definitely recommend this location for your best tire service. read more

I came in because a friend said my air pressure can be checked for free (my vehicles had just notified me of low pressure). The guys were so nice. A screw was found and they patched it in under 30 min for free. I will definitely be back for any tire issue. read more

I just received an email from Discount Tire indicating my vehicle was due for a free tire rotation. It also indicated "included free with your rotation: Free Balancing". I scheduled an appointment time, showed up on time and waited in line for 20 minutes. When waited on, the salesperson went out to the vehicle to get my mileage and measure tread depth. When we got back inside I was told that the tire rotation is free but there is a $40 charge for balancing. I indicated that the email indicated balancing was free and I told him my vehicle did not even need the tires balanced. I was told that they no longer offer a free rotation alone, you must also receive balancing. I will send the Discount Tire email that I received to the Attorney General's office to determine if this is fraudulent advertising. If this company is that dishonest in their advertising, I personally would not trust them to supply safe quality tires and competitive pricing for them. read more

I was looking for new tires for my truck. I wanted something that looks meaty but isn't loud while driving and would wear decent. After a quick consultation with Greg, he said I have the perfect tire for you! He was super knowledgeable and I couldn't be happier with the results. I had to cancel my initial appointment, but was able to have my wife take it during the week. She said she was in and out in 30 minutes! read more

Even though life has its set backs you have to keep on rolling. Seems this is the good place to start. When you need tires and you don't want to spend more than needed come to discount tire company. So my trip to Michigan started out great but the day after was a different story. With a blow out on one of my run flats in the snowy weather of Pontiac I was destined to get new tires in Michigan. I spent the night before scouring the web for the right tires without to much hassle. So I made an online appointment had my car taken there and the rest is history. I was there for a while but considering people were freaking out because of the snow and people were getting new tires in place of the old ones that just didnt grip anymore I spent a solid 3 hrs waiting. Luckily the oakland mall is nearby I just went there for a bit to spend sometime. read more

Waited 5 hours for 2 tires to get mounted and balanced. Was told it would only take 2. Sat in the lobby for another 45 minutes for them to be put on my truck but got sick of waiting so i took the tires home and did it myself. Will not return to this crap hole place read more

Previous experience with other Discount Tire stores has been very positive. Will not be back to this store, 2 hours and 45 minutes to get 4 new tires installed. Didn't pull my car into the bay until I said I wanted a refund. read more

This discount tire offers great service. They have a good amount on staff to take care of many customers. If I need to get to work this is my best bet as opposed to belle tire, a dealership, or shop; I can manage my time better with dt than with the competitors. I have been here at the end of the day as well as first thing in the morning. At the end of the day they were the only business willing to keep open up to the closing time and even a little after. It took long but they were packed and I was just glad they let me get my car in. First thing in the morning, they took me in with less of a wait than I have had at belle tire at store open. It took an hour since I walked in. read more

The only thing that I hated was the wait. They were super busy though and I was a drop in because I had a problem with my tire. To my own fault I don't check my tires and the employee went out with me to survey all four. I found out that I needed a new one on my driver side. But they fixed the problem with my tire and now everything's good. read more

I did a lot of shopping for new tires for my 2017 Ford F-150. In the end it wasn't even close as discount blew away the competition. When you need new tires go see this Discount tire store. When you need them for a Ford truck ask for the new Pathfinder by Hankook for Discount tire stores. My service advisor was Kyle with assistance from Matt. Kyle went above and beyond in making sure I got the right tire at the right price. read more

Prompt service.. they are slow only if you go for free air... all my cars were from there Saturday's service is good and fast.. there is always a room for improvement. read more

I had a flat tire so I went to Costco to have it replaced. The associate there inspected all four of my tires and told me all but the flat one was "like new" and did not need to be replaced. Unfortunately, they did not have the Firestone brand tires that were on my car so he recommended that I go to Discount Tire to get only the one flat tire replaced. Please keep in mind that Costco lost business to recommend this place (they could have just told me to replace all four tires to make them all match) and the associate there had NO motive to lie to me. On top of that, I had already done the penny test and the other three tires were indeed in great condition. So I came here and an associate by the name of Andrew went out to inspect my tires. He comes back into the store and dramatically claims that I absolutely need to get all four tires replaced. They are so old and completely bald, unusable!! I told him that was strange since Costco had just told me 10 minutes ago that I only need one tire replaced. He awkwardly started defending himself and proclaiming "they lied to you!" Made my whole visit there very uncomfortable. I requested that they only replace the one flat tire I came in for. Waited about 2~3 hours and made a point of it to watch the shop guys work on my car out of the side window in the office. Don't let these guys scam you. I can't speak for the other employees, but Andrew was definitely just trying to get his numbers up. read more

They do good work here happy with the service, however unless you have an appointment wait times can be really long.

I absolutely love this discount tire! They're always super helpful! I took my car in after a trip to have it inspected and they checked everything for me without a fee! It's so convenient! I would recommend these guys to anyone! They had to replace all the tires on one of my cars and they decided to listen to my iPod at the time which was I believe Selina Gomez and it was hilarious to watch them jam to it! They're all very kind and funny! read more

The store didn't have my tire in stock when I called so they ordered one from me and it was there within a few hours. They're super friendly and don't talk down when you don't know anything about tires. read more

I had a 4:45 appointment for tire balance and rotation. Was back on the road at 4:58. Great friendly service. Always had great service at the Rochester Hills on rochester road location. read more

Awesome friendly workers and cheaper than sears auto. Only problem...... no magazines or TV in the waiting area. It was a bit long for them to put my tire back on(job was putting a tire on a rim) but it was busy and I understand that. But give me something to read or stare at instead of making me experience a awkward eye contact with a stranger across from me and making look at my wrist like I have a watch on. Overall... I would come back for business.. With a magazine. read more

Hit a pothole and Discount Tire was able to repair my flat for free! Got me back on the road within an hour. Will certainly be a returning customer in the future. read more

Wednesday June 30th I ran over a nail that deflated my tire. Made an appointment the following day at 1pm. The first guy that helped me seemed like he could give two shit about working there. When he found out I was using insurance, you could tell he wanted to strangle me. He said he would call me with updates. I leave for the holiday weekend and I called DT july 7th and this other guy told me there was NO record of me coming in. I was instantly furious. I was then placed on hold for the manager Greg. He calmed me down and apologized. He said the new tire would arrive in 2-3 days, cool no worries. Today is July 16th and no calls from him. So I called, spoke to someone else and he sees The tire came in but no insurance used. he puts me on hold to speak with Greg, I waited on hold for 5-6 mins and finally Greg comes on. I say hello and the call disconnects. I've been trying to call DT for the 3rd time now with no one picking up. I will never go back to discount tire Again. Waste of Time. Horrible place. read more

Very helpful and knowledgable. I haven't had extensive work done here yet, just maintenance. However had to wait almost ten minutes in line just to talk to someone. Would have given it 5 stars but they need more workers to fix efficiency to get an extra star from this yelper. read more

Tires and wheels purchased. Walked in store and the employee in store is on a personal phone call. I waited for a couple of minutes until the employee told the person he was talking to that he had to go. That's unprofessional, rude and piss poor. Since moving to Michigan I've always used this location. No more - will try another location. read more

What's the purpose of making an appointment if it isn't going to be kept? It shouldn't take 25 minutes to just drop off a car.

Had to get my tire fixed. Had bought a set a year ago. So pull up and it took 1 hour and 15 minutes. I had nothing better to do so it was ok. It though did seem to take a little too much time to get my tire plugged. Very clean place. They did have free coffee. They had a free place for water bottles but it was empty. Everyone was friendly. I like the fact that the location is not right in the middle of a mall, but easy to find and get to. When looking for the store don't google. It will take you to 14 Mile instead of East 14 Mile. Big difference. read more

All I can say is WOW! I just had the best experience! i got up this morning and went to go out to run errands and found i had a screw in my tire; drove to discount tire near my house and they were really busy (so obviously everyone brings their cars to them) Greg helped me drop off my car and said it would be ready in a few hours. I came back a few hours later and like magic there was no charge at all. They fixed my tire, rebalanced them and they didn't charge me anything. Zip zilch nada it was so professional so easy and I would recommend anyone to go here; it was an unexpected and amazing experience!!!!! read more

Had a great experience at this store! I needed 4 new tires and I made the appointment online. When I arrived at the store, it was a quick and easy process. The employees were friendly and helpful. Would definitely be back and recommend! read more

Great place. Reasonably quick, very friendly staff. And truly honest guys. They won't con you into something you don't need. Good prices too. read more

It's been a very rough & unhappy 2 years at Belle Tire and I'm so glad I tried Discount Tire. The customer service was excellent, much more professional people than Belle. I had a couple bumps in the road initially but overall very happy with doing business with them. Josh, Eric and I think his name was Paul(?) were all very pleasant and knowledgeable. read more

I came in with a low tired, before they even started I told them I was in a time crunch and to please just take care of the tire. I needed to get out of here in 30 minutes and it's going to be closer to 45 minutes hopefully not longer. They say their care, but this place is a joke. Had I not bought the tire from here already, I wouldn't have come back here. read more

Every time I visit this location especially I get the same service. They promise a wait time and they're not even close. If your not buying new tires your low priority. Needless to say I have bought countless tires and wheels from Discount tire. I'll be doing future business with belle tire... read more

Can I tell you how much I love this place!!!! I have been going to discount for years but got a new lease recently and just needed a rotation. These tires were not purchased at discount tires and they still rotated them for FREE just because I'm a customer! They are the friggin best. I will always come here for tires! read more

I ordered new wheels and TPMS from this Discount Tire. I already had tires stored at my dealer so when the parts showed up, I took them to the dealer to get mounted. I have a great relationship with this dealer which is why I prefer to pay a bit more to have these things done there and Craig only reaffirmed this for me. I brought my new wheels in to this DT location to have the sensors programmed and Craig informed me that the dealer must have broken three of them because they weren't registering on his reader. He proceeded to tell me I was probably going to have to buy three new TPMS from them and pay for labor. I told him there was no way that my dealer broke these and confirmed by calling the mechanic that worked on my car, so I headed to the next closest Discount Tire. They had the issue fixed and the sensors reprogrammed in 10 minutes of me showing up (with a substantially busier shop). Just don't go here and be cautious if you do. read more

I left tonight with a safe new tire . Dropped of at 4:50 pm picked up at 9:30 pm. If you get in the door before 6 pm they will finish your vehicle ! First come first serve long wait but I think excellent service they care that you have to have a dependable car. These guys are really working hard to get people back on the road. read more

I bought winter tires for my car from this location. The price was good and they offered to switch my tires for free in the spring and winter (which is why they are not getting 1 star). Well, today I went to get the winter tires put back on. I was told there would be a two hour wait! They were busy, and I don't have much time during the week to get this done, so I had no choice but to wait. I can't fault them for this. What I can complain about is the attractive, flirty girl who came in after me and received service right then are there. She was in and out in 20 min, while I sat in the lobby with 10 other people waiting for hours. I guess that's the thanks I get for purchasing tires with them. My sister then told me that she was told all she could afford were "crappy tires" when she went to purchase tires from them a while back. read more

Great place with great employees. I bought a set of big truck tires and have been very happy with both the price and the service from this place. The staff here really make this place great as they are friendly and very knowledgable. read more

Thank you Garr! Needed 4 new tires for my Chevy Cruze and he really helped me out. I don't know much about cars or tires and could have easily been taken advantage of and overcharged. I originally went to belle tire down the street and they quoted me almost double and told me my only option was the most expensive tire they had. Garr introduced me to tires that met my needs and price point. Not to mention I was out of there with new tires in 30 minutes or less! It's always when you feel like a salesman actually cares! Thank you so much to the employees at Discount Tire read more

First time here. Or any discount tire. Went there to get my tires filled with air cause they had free air. And to get a price for tires for my car. Well the guy who is filling the tires told me to park so he can fill the cars tires that came in first. So I parked and waited then when the car was leaving he let another person take my spot so I had to wait again. Being really press on time I couldn't afford just sitting there waiting so I left. Guess I'll get air when I have more time to spare and go to another place to get tires. read more

Love this place, I have bought all my tires from here and would not go anywhere else. The guys are so friendly and really help you with finding the best deal. read more