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I have never had such an uncomfortable salon experience in my life.
First, communication was a disaster. We had been texting before my appointment, and I later realized she was using a translation app because she speaks almost no English. I have absolutely no problem with someone speaking another language, but when you're using bleach on someones hair, communication is extremely important. I was simply trying to make sure she understood exactly what I wanted before putting bleach on my hair.
Instead of answering my questions, she kept saying, "If you don't want it, then I won't do it." She said it over and over instead of taking a minute to make sure we understood each other. I wasn't refusing the service I just wanted to know that we were on the same page before she started bleaching my hair.
Thankfully, another stylist in the salon, an Italian gentleman, stepped in. He was patient, respectful, and explained exactly what she was trying to say or at least tried. Once he explained it, I understood immediately bc he spoke clear english. I thanked him and told her we could move forward.
Then things got even stranger.
She suddenly looked at me and asked, "Do you believe in God?" I said, "Of course I believe in God." Then she asked, "Are you Catholic?" I replied, "No, I'm Muslim." I had no idea why my religion was being brought up during a hair appointment. I came there to get my hair done, not to discuss my religious beliefs. The conversation was awkward and completely inappropriate. She then said, "Believe me, I'm scared to do your hair." As soon as she started, she dropped the tray of foils twice. She had only put about four foils in my hair before she started making me help her by handing her foils. She was grabbing the foils out of my hand and telling me I needed to hurry because I wasn't passing them fast enough.
Excuse me? I didn't come there to assist with my own hair appointment. I'm paying for a professional service. I asked her, "Are you going to rush through my entire appointment?" She said she had to rush because she was applying bleach. I completely disagreed. Applying bleach doesn't mean you rush through someone's hair, especially when they're paying hundreds of dollars for a color correction. At that point, I no longer felt comfortable and told her I wanted to stop. She removed the four foils that had bleach on them and rinsed the bleach out. While she was doing that, she spilled water all over me. I had to stop her and tell her, "You're spilling water all over me. What are you doing? Dry me off. "After that, I told her she needed to blow-dry my hair because I wasn't walking out of the salon with soaking wet hair.
She then offered me a free haircut.
I told her, "Absolutely not. I don't want you touching my hair after this. "To make matters worse, she was also late twice. The night before my appointment, she changed my appointment from 11:00 a.m. to 12:00 p.m. Then, while I was already driving to the salon the next day, she texted me again saying she couldn't make it until 12:30 because she had to take a family member to the emergency room.
I understand emergencies happen, but combined with everything that happened afterward, it was one red flag after another.
The only positive part of my experience was the Italian stylist who helped translate and explain things to me. He was kind, respectful, and professional. I truly appreciated him taking the time to help.
As for the rest of my experience, it was stressful, chaotic, and unlike anything I've ever experienced in a salon. I walked out without getting my hair done because I no longer felt comfortable or confident in the service.
Unfortunately, I cannot recommend this stylist based on my experience. By the way she only accepts cash and she refuses to give a receipt after completing the service. Below is proof of the text msg