I'm totally impressed with the quality of service rendered -- from their email communications to…read morethe rental itself. And the rates here just can't be beat! I'll be sure to tell friends about Rick and his exceptional business.

Top shelf in & out service,for years i have rented vehicles from all the major car rental places…read moreuntil i came across Rent a Relic & now i only deal with them 50stars in my book

"Tyrone at Marsalis was extremely helpful and got me set up with a great rental car at an excellent…read moreprice. He was professional, knowledgeable, and made the entire process smooth and easy. Great customer service and overall did an outstanding job. Highly recommend working with him if you're looking for a reliable rental experience."

Love to rent from here. Always easy, fast and hassle-free. Staff are great, respectful, friendly…read moreand knowledgeable. I've become a regular and I love that they always have cars available to rent, sometimes a free upgrade here and there. Good reliable cars and customer service is top tier. Thank you enterprise. My favorite rental car company to rent from. Especially this location. 5 stars

It takes FOREVER to actually get a car and get out of there. Took me and an infant and hour and a…read morehalf to pick up an already reserved car. Then they have the nerve to charge an additional fee since they are located at the Marriott. The workers are kind but man is this location a drag!

Had a horrible experience with the worker behind the counter …read more It was awful ! She couldn't help charge my phone ,she couldn't help me at all even after I had reservation ready to go . Avoid this location at all costs !

Excellent service. Locally owned. Beautiful cars and great prices…read more Check the actual website for times vs Yelp. May be different. #BuyLocal

I would give them Zero if I had the option. I reserved a car…read morevia Costco and I paid for tax and all other expenses. At the checkout counter in OAK airport they charged me about $35 more on top of the invoice. Few days later I checked my account and noticed they charged me another extra $35. When I returned the car, I checked the car with agent and he said you are good and you will receive the receipt via email. After two weeks they charged me $125 for cleaning. Stay away from these thieves.

3 years later. Avis has done absolutely nothing. It was just lip service. So my first review…read morestands as is.

If I could leave no star I would, the lady at the counter is rude asf, definitely come here if you…read morelike to be ignored and talked to like you're an idiot.

Had a great experience with Alamo at the Oakland airport especially by a wonderful employee by the…read morename of Kayla E. We had accidentally left our car seats at baggage claim and needed to pick them up and she allowed us to use a rental car seat to keep our child safe while we went back to airport to grab them. Child safety is of utmost importance and so is customer service and I greatly appreciate what she did for me and my family. Thank you so much Kayla E!

**Unacceptable Customer Service at Oakland Airport Location**…read more **Location: ** Alamo, 7600 Earhart Rd, Oakland, CA 94621 | Phone: (833) 659-1913 I booked a 3-day rental through Expedia for pickup at 11:00 PM on 6/18/2026. When I arrived, my card was declined for the minivan I wanted. The first agent--a guy--simply said "you can't use two credit cards" and walked away--he didn't offer a single alternative or solution despite knowing I urgently needed a car for my Joshua Tree trip. So, I had to find my own solution. I located a cheaper full-size Jeep Wrangler and went back to the counter with a new reservation. This is where the real problem started. Agent Kayla never properly processed my new Jeep reservation. She continued processing the minivan instead, which is why my card kept being declined. When I checked my card balance, I had more than enough money for the Jeep rental. I went back to her and showed her--my card clearly had sufficient funds. She then asked, "Did you have another reservation?" I said yes, under my husband's name, but I told her **multiple times** that my new reservation was for the **Jeep, not the minivan**. She wasn't paying attention. She never switched the reservation in the system. This wasn't a card issue--it was her failure to properly process my booking. We spent nearly 2 hours troubleshooting a problem that shouldn't have existed if she had simply listened and done her job correctly. She was dismissive, abrupt, and never once apologized for wasting our time. **Why this was so frustrating: ** Alamo's policy requires one card for the rental + $400 deposit hold. I understand the reason--they need to secure the deposit. But here's what made it inexcusable: I had a Capital One debit card with $5,000 available. Both agents rejected it outright without explanation. **Alamo's own policy says debit cards ARE accepted at airport locations** if you provide your return flight itinerary--but neither agent explained this nor asked if I had my flight confirmation. They just said "no" and refused to help problem-solve. Money is money. $5,000 is more than enough to cover a rental and deposit. Their inflexibility was unnecessary and unhelpful. **The core issues: ** - First agent refused to help find alternatives - Both agents rejected available debit card funds without explaining actual policy - Kayla failed to properly process the Jeep reservation despite being told multiple times - Poor attention to detail and lack of basic listening skills - Unprofessional, dismissive attitudes from both staff members - Nearly 2 hours wasted with my two younger children, arriving home to Bay Point at almost 2 AM If you work in customer service, you have one job: listen to customers and help them. These staff members failed at both. People deserve better, especially at major airport locations. Do better, or step aside for someone who will. These people had 0 manners and they are both adult! ~Ella

The guy at the counter kept trying to upsell me on various options, which I understand is part of…read morehis job. However, he shouldn't question a guest after they decline. He suggested a larger car because the one I reserved wasn't ready at an extra cost. I told him to just give me the smaller car, but he ended up giving me the larger one anyway. Kudos to him for that! Car was clean and no issues. Unfortunately, I left my brand new hat in the car and returned within 15 minutes, but the hat was nowhere to be found. I would not recommend this place.

1-Star Review - Fox Rent A Car (Oakland location and corporate)…read more My experience with Fox Rent A Car was so negligent and disrespectful that I feel obligated to warn others. I rented a car from the Oakland location, and from the very start the customer service was unprofessional and dismissive. The staff was rude, condescending, and made me feel like a burden for simply asking questions about my rental. The car I was given smelled strongly of cigarette smoke, which I reported -- only to be met with sarcastic remarks instead of help. Eventually, they gave me a replacement. A few days into the rental, the car started leaking gas. I contacted roadside assistance and was first told to go to the Burbank location -- only to be called back and told there were "no available vehicles" due to their fleet being "upside down." Then I was falsely told by a rep Adam (citing the general manager -Madeline,) that the gas leak must have been my fault, despite there being no inspection, no accident, and no impact. Even worse, I was told to return the car with a full tank of gas -- while it was leaking fuel. I asked to swap the car closer to where I was, and they tried to send me to Ontario, in the opposite direction of where I live (Oakland), causing me to be over 2.5 hours late for an appointment. I was finally allowed to switch the car at LAX after pushing back. Now, Fox is trying to charge me over $2,200 for damage I did not cause, with no real evidence, no proof, and no follow-up to the complaint I submitted weeks ago. To make matters worse, I have photos of the undercarriage which shows that I did not puncture the car. This company does not care about customer safety, misleads people into driving unsafe vehicles, and uses intimidation tactics to avoid responsibility for their own poorly maintained fleet. Stay far away.

I always have the best service when I come to Oakland airport. Whomever manages the young ladies in…read morethe mornings at Enterprise Oakland Airport should be proud. Whenever they see folks walking up they come straight out of the office and the first thing that comes out of their mouths is good morning do you have reservations can can I help. I love it.

I was asked to communicate with enterprise Customer Service on two occasions regarding their recent…read morefailure to have a car available to me despite by having a reservation. Despite contacting them twice, enterprise Customer Service has failed to respond. Typical behaviour from this company. I would recommend using a different rental car company.

I had a great experience here! My car was in the shop and my insurance sent me to this Enterprise…read more They were super helpful and open to answering all of my questions. I had some complications with the shop my car was in and the staff here was super helpful with getting me in another car. I would definitely recommend this place.

Everything was amazing!! Michael and Obie were extremely professionally, courteous and punctual! I…read morehighly recommend this location if in the area or not! I'd definitely come back! Thank you for your awesome customer service!

This Budget Car is run by a bunch of crooks! When we returned our car, we took all trash out of…read moreit, ect. It was only 2 of us. The car looked great. 2 weeks after getting home we received a letter saying they were charging us for $125, because there was dirt? WHAT? We called and they said there was nothing they could do about it. When we dropped it off at the airport location, we obviously interrupted the group of young men who were supposedly "working." We asked them a question and clearly they didnt want to be bothered. Then 2 weeks later we get a noticed they charged us an additional $125,? ARE YOU KIDDING ME?!! We travel frequently, and rent cars all the time. We will NEVER rent from Budget again!!! Lesson learned. Don't make the mistake of renting from them! READ ALL THE REVIEWS HERE SAYING THE SAME THING! THEY WERE CHARGED $125 ADDITIONAL CLEANING FEE! BBB needs to hear about this!

Fast break customer here. First car was not in the space assigned. Had to walk back to get a new…read morecar. 2nd car's service light came on saying oil needed. Finally able to leave after 3rd car assigned.