Kind staff and delicious pizza! Loved my experience here and will be back soon. Lots of parking and a great area. The staff went above and beyond to make it a great experience. Thanks, Domino's! read more

3 hours still no pizza this place is brutal. If you can't fulfill delivery orders don't offer it.

We frequented this location often. However after our last order, we will no longer. We ordered two pizzas and an order of bbq chicken. Our daughter went in to pick it up and came out with two pizza boxes. When we asked her where the chicken was, she said that is what they gave her, Red flag #1. They didn't even mention the missing item. When my husband went in to get the missing chicken, he was told they were out of it and he could substitute it. Well, we already had our pizza, we weren't going to wait for another order to process so we simply asked for a refund on the chicken. He was told they would not do that, red flag #2. If you do not have the item ordered, surely it can be refunded, no? We happen to know a few dominos franchisee owners and they said to call corporate. We called corporate and they said they have put in a request to the franchisee owner to review the issue. Red flag #3, a week later we called corporate back (its principal at this point). Corporate said the franchisee owner has not responded. 3 weeks have now gone by to no resolve. I would give zero stars if I could, this is not how you treat loyal customers, period. To charge someone for food they did not receive and refuse to respond, pathetic. Our franchisee friends said to just dispute it with our cc company. I was hoping the owner would make it right, but it's clear he has no intentions of doing so. There are lots of pizza places, go anywhere else. read more

Cancelled order for no apparent reason except that the order will be "really, really late". Clowns.

I ordered 2 medium pizzas and an appetizer on 12/29. The app said 12-15 minutes before it'd be ready for pickup, so I showed up in that timeframe. I waited an additional 35 minutes. There was one guy working and one girl just pacing around the store. One guy walked in from his lunch break, didn't wash his hands, and started touching all of the cooked food. My food wasn't even correct and it wasn't cooked properly. I filed a complaint with Dominos the following day. The owner of the store emailed me 21 days later asking if I wanted a refund. I responded to his email in less than 30 minutes. I followed up 10 days later. It's now been a month and a half and I've yet to receive my refund. read more

Awesome experience! Fast service and friendly employees. Had cute tables outside to sit at if you're planning on dining in. Lots of free parking and great coupons if you order through the app. I would definitely recommend! read more

Domino's Pizza - the entrance of domino's pizza - Pizza Near Me - Franklin, Tennessee

See all

Ate 1 piece and tossed the rest into the garbage. Worst Domino's pizza I've ever had delivered. Whomever made it and/or checked it doesn't care about a quality pizza. read more

See pics. burnt pizza is not ok. Why would you even put that in a box and deliver it. Much of it got tossed in the trash. Even high school kids wouldn't finish it. No response to my review to the email they sent me asking how was my food was, which is not good either. My number and email were included. This is the second significant issue with this particular dominos. I love dominos pizza, not this location on Carothers though. My pizza was over done and I'm more than done with this location. read more

See all

Just make sure you check your order before you leave the store or before the delivery driver leaves. We order from here at least once a month and every other order something's wrong with it. I just ordered the garlic parmesan bacon tots and this happens more often than it should, but I picked it up and it was just overbaked tots. Handed it back to the guy and told him what I ordered and he took it to a table squirted something on it closed it and handed it back to me I opened it again and the garlic parmesan sauce nor the bacon was on it. So I asked him what he just pt on it and he just walked over to the other table and put the garlic parmesan sauce and bacon on it. So I asked him again what he put on it before and he just said it was a garlic. Well it was a liquid garlic which made the tots all soggy and nasty. I wasn't in the mood to explain to him that he put the wrong stuff on it as the manager should be telling him that. When it's in quality check they're clearly not checking the order to what they're closing up in a box. I unfortunately have kids who love their pizza and their garlic parmesan tots so I'll have to continue ordering until they're out of the house. read more

We placed an order April 4th for 11 pizzas. I received a confirmation! I show up on April 24 for our order and they CANCELLED IT without telling me! The worker couldn't tell me who cancelled it, when they cancelled it, or WHY! I had to provide lunch for a work event and had to run to little caesar's last minute for my pizza. Do not trust this location to complete your order. to add- the worker was completely rude and not willing to help us out even though it was a mistake on THEIR end. read more

We ordered some pizzas for delivery and they never delivered it so we went to the store and they said that they didn't want to deliver it. So don't order from this Domino's because you might never get your pizza. read more

We ordered pizza from here and had it delivered to our hotel. The pizza was what you expect from dominos and our order was completely correct. The driver brought it in and waited at the front desk for us to grab it. He was very nice. We received our pizza quickly and it was hot. read more

On going customer here and couldn't help but give a review. Order has always came out as i asked for and obviously tastes great.

After many, many years of avoiding Domino's I decided to see how ths products have changed. I was totally impressed by the service. Delivery was top-notch. But, the brand completely re-made itself years back, rolled itself in new recipes by notable chefs and hopped into the oven. Yes, the pizza truly is a totally different product from its early years. Flavor-wise, I like where it's gone. But the crust? Simply disappointing. You're either a Domino's fan or your not. I've never really been and I'm still not. Crust is the foundation of the experience. I found the same odd textured, overly oiled breading used in every product from appetizer to dessert. With hand tossed and thin crusts the flavors disappointed me across the board. It's a letdown that cant be hidden with spices or toppings. I really liked the order and delivery experience, so if you're a fan of the product you should be happy with this location. read more

I earned a free pizza on Domino's app, and when I tried to redeem it, the order wouldn't go through and I got a notification to call this store. I called the store and some dude told me I had to call corporate to place the order. I called corporate and got a recorded message telling me to order through the app and then it hung up. I went into the store asking for help and store manager was as apathetic and rude and she could possibly be and basically just told me to piss off. Literally the worst operation I've ever seen - this store is such a joke. read more

The people were friendly when I called. Received hot chicken pharm and sausage marina pizza and garlic bites. Excellent con the road door and not pizza Thank you Dominos!!! read more

I had ordered two orders of chicken Alfredo. Upon arrival one of the lids for the pasta wasn't there and pasta was everywhere in the box. The pizza is okay, but that encounter will be my last with that location. read more

ordered pizza at 0704 for delivery. Pizza tracker used and showed out for delivery x 25 minutes and we live less than a mile away. Tracker app showed driver far away but said he was in my neighborhood. Called to inquire and clarify address but store personnel hung up x 3 before I could speak- this was very poor customer service! pizza finally arrived at 0812. read more

They play games with their specials. You only get the special if you know it. I don't have time for that kind of games. The other places will tell you what their specials are read more

This place is a hot mess. They always seem to be short-staffed, and if you call you're put on hold until you just give up and go elsewhere. I keep giving this place a chance and hope it gets better bc they're so close, but I am over it. read more

This location doesn't have adequate staffing of delivery drivers, which means an order sits under a warmer for 30+ minutes after being made prior to being delivered. Tonight was the second time in a row I've had this experience. The first time, my pizza was delivered nearly 2 hours after I ordered it. It was dehydrated (sauce and toppings dried out) from sitting under a warmer for an hour and was terrible. Tonight I noticed the order status stuck in the quality check phase and called after it had been here for 30 minutes. The store informed me it would be another 25 minutes before a driver was available to deliver my order, but I could come pick it up if I liked. I canceled the order because I would expect fresh out of the oven pizza if I picked it up, not pizza that had been under a warmer for a prolonged period of time. I won't be ordering from this store again. read more

I have been meaning to update this review for some time. These guys have gotten it together. Prompt, courteous service, supported by their neat Pizza Tracker web app that makes it simpler than its ever been to plan around the arrival of pizza getting delivered. I have ordered from them a handful of times so far in 2013 and have had nothing but great experiences. Recommended. read more

I feel like the manager lied to me because he said his name was "A Boss." However, I have worked at several pizza companies and this store seemed to be the most clean and well organize I have ever seen. I worked a Pineapple and Sausage pizza with creamy Alfredo sauce and it was AMAZING! All the workers were polite and "hot." "A Boss" was very helpful as well as a guy named "Erik" I think. read more

Hot, fresh, and quick pizza. Looks like a blind person made it though. Not my favorite kind of sloppy toppy eh?

Dying for pizza and outta town...and there is Dominos. Ran to the store to get Excedrine and they were there with exactly what I ordered, just the way we wanted in no time flat. We gave our driver a $10 tip.....it's that goid. Thank you read more

This location accepted my online order on a Wednesday night, then called to say they could not deliver, but I could pick it up at a discount. This is Dominoe's, right? I declined to drive to pick up a Dominoe's pizza which I ordered for delivery. Horrible service. Avoid this Dominoe's. read more

My first time to order food on take away basis, it was fast and staff is very friendly especially the guy who gave me the pizza.

Friendly general manager. Positive attitudes during tough time. Deserves your support if you're local and like pizza!

Dominos totally upper their game I must say. Ordered both hand tossed pan and thin crust, loved both. Those Parmesan bread bites OMG are amazing. read more

This location in Cool Springs, TN sucks. It's like somebody there is always playing a joke on me when I order extra chicken on my sandwich and they actually put less chicken on it. Sandwich is nearly $10 with delivery and I'm eating all bread and no meat!! The manager needs to learn about quality control. The couple times they did put extra chicken the sandwich was great. Delivery is fast but call in before they deliver and make sure you don't get ripped off when you are paying for extra chicken and toppings. read more

Domino's Pizza has made its concerted effort to become better pizza, and I'll certainly give it credit for having done just that. It is by far better, and they have one of the best online ordering experiences. The pizza, the sauce, the cheese are all pretty decent, but the quality toppings isn't always the best. read more

Delivery called in the afternoon before for a large group arrived an hour and a half late. I asked if it was an issue for the size and was reassured delivery was not an issue. read more

Ordered pizza at 5:30 paid online. Said pizza should arrive between 6:30 and 6:45. 6:30 come around and the little online tracker still showed that they hadn't even started the pizzas. We called. "One of our drivers didn't show up" it will be at least another two hours or you can like come pick it up" cancelled order. Now that it's 7, we can't get anything delivered from anywhere in time for dinner. Would be bedtime before something arrives. Dinner and night ruined. Thanks dominos . Worse yet, I have to take the heat because it was my idea to branch out and try something different instead of papa Murphy's like we usually have. The truly unforgivable thing is that we had to call them to find this out. They would have just let us sit and wait instead of calling us to tell us our pizzas wouldn't be there until 9 at night, if they ever came at all. Again, thanks dominos. Will never make that mistake again. read more

We order from here all the time because it's right by our house. Last week the pizza was doughy and very undercooked which made everyone's stomach upset. Today, we've been waited at the pool for 45 min and still no pizza. The store is literally .3 miles from the pool. I should have just gone to pick it up myself. Ugh! Pizza tracker says they left store 30 min ago and still no pizza :( read more

I will say it again, Domino's Pizza is amazing. We have NEVER had an issue with them. The drivers are fast, and amazing people! Though I will not be eating it today :( We order pizza for the whole family every friday, a tradition of Dave's Grandma. We have cycled through all of the other Pizza places in town, and always have issues with quality and staff issues. We are now loyal customers of theirs! read more

Horrible costumer service. Hung up on me twice on the phone, when I walked in the "manger" was in a fight with a customer who had called in an order. The pizza isn't even that good. read more

I just ordered a special 5 topping pizza that my husband picked up and so disappointed! He was charged extra for extra sauce and then the pizza ends were burnt with no extra sauce. Carothers near Brentwood TN. read more

Not impressed. After waiting for almost 2 hours (40 minutes of which was spent on hold with the store) received a call asking if I still wanted my food. No acknowledgement of the inconvenience. I understand being busy, but perhaps it's time to address staffing issues and learn customer service. read more

Wish i could rate less than one... 2 Hrs and still the pizza was not delivered... I was told that there were too many orders to fulfill then why was the order taken in first place??? I would have ordered somewhere else... An hour ago i was told the delivery person is just checking in and the pizza will be delivered in moments (false)... then after two more calls they stopped taking the call any more.. And this is not the first bad experience at this store... I have returned the pizza and i hope they will return my money back.. read more

Absolutely horrible service. I waited 1h 15mins on the phone just to order and never even received a response from the guy taking the phone calls. The are the utmost worse facility in Tennessee. It was mind blowing how horrible my experience was read more