I stopped by this Cadillac dealership hoping to schedule service and ask a question about my ST6. I am new to town and it would be a convenient place to do business. I entered the dealership and to my right was seated a sales person. I said hello and then began to ask him a question and was told I am too busy now to answer your questions. It was 9:15 and there was not a soul in the building and now I can see why. As I was leaving the sales person asked where I bought the car and I told him and was then told why don't you go ask them your questions. Hey I'm new to the area and even though my wife has been having her jeep serviced there already we won't go back. This guy needs some reeducation. After a few choice words I left. Good luck Mr. Sudbay. Fire this clown before he destroys your business. read more

Brought my Ram 1500 in for service at 7:30 a.m. on a Monday. I had to call at end of day to check on status, BECAUSE THEY NEVER CALLED ME! They test drove it in the morning and let it sit all day long and if I hadn't called, maybe they would have....probably not. Service rep who is a very nice guy, so trying not to take frustration out on him....we agreed that the tech would test drive it again Tuesday FIRST THING IN THE MORNING. I asked service rep to please not let me wait until the end of the day...AGAIN...before calling me with update. I called and left two messages with the nice rep guy who evidently DOES NOT CHECK MESSAGES! Finally after directing call to service manager AT 3:00 did my rep pick up...he was working and couldn't call me back! SERIOUSLY!!?? ANOTHER wasted day as the update was the same as previous day. I am refusing to let them near my vehicle at this point. DO NOT UNDER ANY CIRCUMSTANCES, BRING YOUR VEHICLE TO THIS TERRIBLE PLACE OR ELSE YOU WILL BE YET ANOTHER VERY FRUSTRATED PISSED OFF EX-CUSTOMER! read more

today i called sudbay jeep ,i took it in and under the conditions i was not allowed in the bldg. they had a loaner waiting for me ,i left my car 5 hours later they called my car was ready, tim was great all of my experience with sudbay has been 100% ++ and today was no different ,they make you feel wanted ,they are a great service dept ,especially during these times of coronavirus read more

I have been patronizing Sudbay for over 10 years. There are 4 members of my family including me who have multiple leases and purchases from Sudbay. In October of 2022, I called the Sudbay service dept to request a side mirror be fixed. I got one status update a week later when I called then heard nothing for 4 months. I left multiple messages with no return phone call. I had to send my husband in person to get a status update (which he had to get from a salesmen for some reason). He was told I would receive communication in a week. I followed up on Monday of this week, was told I would get a call on Wed. and I did not. I had a conversation with Brad Sudbay today about poor customer service/lack of communication. His haughty response was to brag about donations made to the local library (completely irrelevant to my situation.) He was surprisingly unhelpful and defensive. Apparently business if very good for him as he has no concern about losing 4 repeat customers. Appallingly terrible customer service. Incompetent, self-inflated management. read more

I went to Sudbay Chrysler, Jeep, Dodge last Monday to speak to a salesman about what i had to do to buy a car next year as my car was costing too much in repairs, and to explore my options. I talked to Mike Walsh who was excellent. I have been car shopping for months. I've been to Kelly Nissan of Beverly, Detour cars and many more. NONE compared to Subdays. The people at Sudbays were nice, friendly, and excelled in customer service. I ended up getting a 2008 Dodge Avenger, and I love it! I HIGHLY recommend Sudbay's. read more

I was in the market for a Jeep - Shopped around at a few places and came across this place, unfortunately. The sales consultant we had was great, explaining our options and helping us in sticking to our budget on what car we needed. We went on a test drive and again the sales consultant was nothing but helpful. When speaking about pricing and different warranties, The sales consultant would go speak to the GM or whoever it was and all I could hear was negative remarks about my questions and concerns directly from the GM. What a horrible experience. Why would i buy a car from you and want to begin a service relationship with a dealership that has that kind of business practices? Much more professional car dealerships in the area with better inventories. read more

The service team at Sudbay Chrysler Dodge & Jeep are the best!! Jeff Milne takes A+ care of his customers. As a woman, I am always wary that I might be taken advantage of when it comes to car repairs. I brought my Hyundai Santa Fe in with a warning light on and Jeff went out of his way to figure out what the problem was. He and his team fixed it quickly and it didn't cost me an arm and a leg. I also brought my Mazda in for service which the team serviced and assessed. Two weeks later I took the same Mazda to a Mazda Dealership for a factory recall and they handed me a list of almost $2000 worth of (unnecessary) repairs that needed to be done. Elizabeth at the front desk is always ready to greet you with a smile, they are happy to shuttle you or sometimes even pick up and deliver. I would recommend the service department at Sudbay to anyone and they will always have my business. read more

ZERO BLOODY stars!!!! Leased 2013 Jeep Overland and brought my car back 10 times in 1 year. But that's not why Zero Stars, though. David Sudbay himself said, "HE WOULD PERSONALLY OVERSEE/DRIVE/HANDLE THE MAINTENANCE." when i got the car back (this morning), grease on center counsel, door, rug, parts of car on the floor, greasy paper mats on the floor, seat all the way forward. filthy. 6 days they had it, no wash, no detail. no discipline. Leasing this car has cost me 1000's of dollars in lost business. They have no loaner cars. I have had to rent 3-4 cars (their expense), have been shuttled 3 times back and forth, waited in their lounge area (no cell service). Their service team has broken and scratched 2 panels in the car, and now Stains in the rug. wtf read more

With a growing family and the need to get a bigger vehicle, I knew just what I wanted in features, but didn't have much time to sit at a dealership. We went to Sudbay's and Brad and Josh searched high and low to find a vehicle in my price range, checking all the boxes of my 'wants', and making it as painless as possible for me. I'm not a huge fan of the whole care buying experience, but they made it so easy. Joel in their finance department was quick with the credit apps and got us a great rate. I didn't spend more than 5 minutes filling out paperwork and singing (and that was with a trade in). It was as perfect of an experience as you can hope for and I look forward to having a local dealership to do business with for years to come. read more