J and I used to be helpful and almost made up for how unhelpful Kubota is. Two months ago, Kubota…read moremigrated to a new online billing and it has been aweful. J and I informed me that I am SOL and they won't or can't help. Well they did give me a phone number to call but that number requires you account number to get through the computer and J and I didn't bother to tell me my account number despite my telling them I didn't know it, because the bill only has the last four of the contract/account number. Very disappointed in how awful the customer service is once you have signed.

Jessica in the service department was very polite & helpful. It's been a pleasure to work with…read moreJessica and the J&I team since buying my equipment from 5 years ago. Brian Olympia, WA

Took my Snapper edger in for a tuneup and got it back within a few days. Brian did a great job…read morecleaning it up as it looks brand new from when I took in to them. He changed the oil, plug, blade, belt and a did tuneup. Runs great with one pull. Nice price and great service.

From the owner: We're a small family owned business offering quality, affordable services with a quick turn around…read moretime. We offer services on most small engines, including mowers, tillers, generators, weed eaters, chippers, go karts, golf carts, mini bikes, and more. Pick up and delivery is available within a 15 mile radius. We can't wait to hear from you!

Todd took great care of my Honda lawnmower. The treatment and schedule were excellent. Scheduling…read morethe appointment was easy and very comfortable. Thanks for providing us with great attention of detail and treating us well.

I've been working with Jako Thomas in Lacy for the past couple months building a machine. It has…read morebeen logistically difficult since I live about 1500 miles away. He has been wonderful with communication and is incredibly helpful. I feel like I'm forming a friendship as much as a business relationship. As long as Jako is at Pape in Lacey, you have my business.

super legit staff large selection and top maintenance on equipment . Thanks bucket!…read moreIf you need help on site with anything they are deff Johnny on the spot

They ordered my parts and gave me a prompt call. They had better hands on knowledge of the product…read moreline than the mfr website reps. Husqvarna on line is a DISASTER I'm better off buying Stihl products due to better dealer service for all of their (high quality) products

I have been going there a few years now. Every time I am there the staff are friendly and…read moreknowledgeable. I have asked the mechanics questions and they willingly helped out. There is a great selection of equipment and tools all of the time. They are also a great support for our veterans.

On a Saturday, I found myself in a bind. While attaching a trailer to be transported cross country,…read moreI noticed that it had been incorrectly loaded. The only way to resolve this? I needed a forklift to get this nonsense straightened out. After making too many phone calls, I came across Jennings Equipment in Puyallup, and spoke directly to Andrew. Once he understood what my situation was. Advised me to bring it there if possible, and they would assist me with straightening out the situation. I managed to get the trailer and its wonky load to their store, and he personally took the time to help me (with a forklift), and organize it in a way that was legal and safe. Andrew's customer service was second to none. As my teenagers would say, props and a shout out, he absolutely nailed it when it came to helping resolve this issue.

Our chainsaw wouldn't start so I took it in for repair. After several weeks, I had to call to…read morecheck in. They called back when it was finished. After paying a few hundred dollars, I got the chainsaw home, and it STILL doesn't start. When I called and mentioned this to them, whomever answered the phone, said to call back. Zero customer service, professionalism, follow through or accountability. I don't recommend them.

I have used papa bear small engine repair for the past 5 years and for the most part they have done…read morea fairly good job, until lately. After finally reading the many negative reviews, I whole heartedly agree. Please save your hard earned money, avoid these idiots at all cost. They are truly the KEYSTONE COPS of business. The most basic business skill escapes them. Don Lacey, WA

Bunce rental was so integral with my commercial project. I needed a lift to change lightbulbs for a…read more30 ft high chandelier. The delivery area was really tricky and Chris and Jonathan problem solved with a great attitude. I'm so thankful they worked the deliver the lift and the team picking up were speedy and courteous. Happy to recommend them and rent for future projects again!

Picked up a 14" concrete saw with blade. The whole process was fast, friendly and simple. The saw…read moreworked perfectly. The price was good and they gave me a military discount too.

This review is actually for the Sears retail store and not the Auto Center. I know the two are…read moreattached to each other, so anyway... I found this Sears store to be so lame. I thought Sears used to have such a big selection, but I haven't been in a Sears for more than 12 years. This store must be a smaller format or something because there just isn't hardly anything there. The auto center, tools/hardware, appliances, and electronics are usually the best thing about the Sears or the highest volume areas. I went in to get dress shirts because I really used to like the brands, styles, quality & prices of shirts at Sears, but I found the entire men's dept. to be way small and the selection was picked over and/or out of the packages and just looked triflin' and messy. I just don't get the flow of the departments in this Sears. It's like everything is just mashed together due to lack of space. It seemed like there was only 1 or 2 registers for the whole store as well, which after search for a somewhat decent dress shirt for 25 mins doesn't seem like a nice way to spend a couple of more minutes (waiting in line). So, I decided this shirt really wasn't worth it and left the shirt on some womenwear rack and walked out. I don't know if it was Sears that got bought out by Kmart or vice versa, but you can really tell the similarities. Kmart is organized similarly with everything seemingly mixed together with no real flow. And I can't think of the last time I even went in a Kmart let alone a Sears since I can get everything these stores offer at bigger box stores for less money and similar if not better quality. I don't even know why it's still in business, but that's my opinion. Especially with a Target two stores down....no competition.

Hahaha! If my experience is typical, I understand why Roebuck ghosted…read more My experience with the store was comical. I tried to call to see if the store had a tool available for in-store pick up. I got the phone tree, which asked me which department I would like to speak with. When I said tools, it told me "I'm sorry I didn't catch that". When I said tools again it again told me " i'm sorry I didn't catch that" when I said it the third time it told me "I'm sorry, we cannot connect you to that department at this time". Thinking that this was the result of a bad connection, I called them from my landline. I got the same result the second time. My third call was to Home Depot.

I have always gotten fantastic service from these folks, especially the painting and fulfillment…read moredepartment!! worked with Lowes all over the country and the employee engagement seems especially high at this store

I feel that the staff at this location generally cares about customer service. When I visited on…read more1/28/2025, Blaine who was in the middle of stocking plywood, stopped what he was doing, took the time to ask if I needed help, gave me great advice on selecting and finding the appropriate product and helped me pull an 85 lb sheet of plywood off the stack and load it onto my cart. My experience with Lansang was also great as she patiently helped me find the SKU for my plywood and sent me on with a smile. I would only surmise that the authentic customer service that I experienced is a direct reflection of the management team of this Lowes and I am greatly appreciative of this for someone who does much of the work on their own and frequents this location about once a month on average. The only time I was disapointed when coming to this store 6 times over the last 6 months was when all the 3/8 inch compression fit brass couplers were sold out, but that was sorta on me as the online stock did say there was a limited amount.