This review is specifically for the inspection Ralph performed for us today. Ralph did an excellent…read moreand thorough inspection of our home for both drywood and subterranean termites. He helped identify a subterranean termite issue that we apparently had for years without knowing about it. Definitely not the news we wanted, but the news we needed, thanks to Ralph. He was knowledgeable, patient, and took the time to answer all of my questions and concerns. His customer service was excellent throughout the entire process. Thank you to La Canada Pest Control and especially Ralph for the professionalism and thorough work.

Ryan at La Canada Pest Control was fantastic. We had an urgent pest problem after moving into our…read morehome and he came out same day. He was professional, knowledgeable, and took the time to thoroughly explain what was going on. He didn't rush the process and spent time answering my questions. On top of that, he was friendly and respectful of our home. If you're looking for honest, reliable, and effective pest control, I highly recommend Ryan and La Canada Pest Control. Exceptional service all around!

Quick response to a Yelp inquiry for service, and lots of info provided even prior to the scheduled…read moreappointment. Sam and Isaac came out as scheduled and made quick work of a couple nests and a wasp that has been gatekeeping our front door. They were friendly and efficient. Well worth it for the pros to make an inspection, identify active problems, and also some potential pest issues. Definitely would call Pasadena Pest Control again.

1 Star I had a very…read moredisappointing experience with this company. I was charged without being clearly informed of the cost or authorizing the charge beforehand. Good businesses communicate pricing upfront and obtain customer approval before billing. After disputing the charge, I was threatened with having the account reported to collections and negatively affecting my credit. I also had concerns about whether the service was actually performed as claimed. Because of these concerns, I filed a complaint and requested documentation showing the work that was completed. I believe customers deserve transparency, clear communication, and proof of services before being billed. Based on my experience, I would not recommend this company.

We had a 2-hour window for the appointment. Technician never showed, no notice, updates or…read moreexplanation.

One of the companies I called for some pest identification help during our SoCal hotel stay,…read moreProlific was another company that, like 1st Stryke, was willing to help me try and ID whatever it was I found in my hotel room, even if they didn't need to do so. So, likewise, five stars here for the willingness to help out even at no benefit to them!

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

I didn't go with them, but they were one of only two rodent companies that had no bad reviews. They…read morecame out for a quote and basically told reiterated what their competition had already said. The guy was honest, thorough, and within minutes I had a quote. The only determining factor in my decision was the price and that the other company was local to my city. But I would 100% give them my business in the future, and I appreciate how honest and attentive they were when they came out.

I received a call back and was able to schedule an appointment for a few days later to deal with an…read moreant problem that occurs every summer. I was provided a rough estimate of the cost at that time. Josh was professional, friendly, and after inspecting the house and the areas of concern, he explained the work to be done and confirmed the price. I appreciate that he didn't try to upsell a recurring maintenance program, and instead told me what to expect and to call in two weeks if the problem wasn't resolved. That was almost a week ago, and everything is great - no ants coming into house, and the price was lower than other quotes I received. I will definitely call him next summer if/when the ants start coming into the house again. Thank you Josh!

Honest Business is worth 6 stars! I called them out to discover what is causing all the bites on…read moreour arms and legs inside the house. After thourough investigation both inside and outside the house, Josh discouvered it was mosquitos and recommended the necessary treatment to control the infestation. I got a second opinion, and it was confirmed.

I tried my best to rid my house of the rodents that took up residence but finally called in Home…read moreShield (HS) as the experts. During the process, I came in contact with about a half dozen team members, all of whom were friendly, professional, and personally concerned with our wellbeing. That was important because I found that ridding a home of rodents is not easily achieved. The initial step was to survey the house, seal potential entry sites, then set the traps. The HS team completed the process and set up an appointment to check the traps. after a couple visits, we still heard the vermin scratching around. So, HS brought in a senior inspector who found a few open areas I never would have thought to identify (openings between the outside wall and the foundation that were tucked up underneath the visible area). Those areas were sealed and within ten days, we no longer heard anything. I check of the traps today revealed a large intruder had been eliminated. Home shield performed like partners in our quest to eliminated rodents from our home. They came back as often as needed without complaint and escalated appropriately to assure our problem was solved. And importantly, they never once questioned our reports of hearing critters.

I have been a long-term customer, and honestly, I am extremely disappointed with how this company…read morehandles its services and plans. From a customer's perspective, everything is presented as one company, but once you actually deal with different services, it feels like you are dealing with completely different companies. The communication between departments is confusing, and customers are left to deal with the consequences of their internal organization. What is even more frustrating is what happens when you try to change your plan. You would think that as a long-term customer, you should have some flexibility to switch between services, especially when you no longer need a particular service. Instead, I was told that changing my plan could result in a cancellation fee before I could move to another service. This is extremely frustrating and feels very unfair. I am essentially being charged for trying to change services within the same company. The way these plans and cancellation policies are structured is not clear enough, and I believe customers should pay very close attention to the fine print before signing up. I consider myself one of the customers who has been negatively affected by this system. What makes this even more disappointing is that I have been a loyal customer for a long time. You would expect a long-term customer to be treated better, not feel like they are being trapped by complicated plan structures and cancellation fees. My biggest concern is the lack of transparency. The company may present everything under one brand, but when you actually need to make changes, the process can become extremely complicated. Customers should be clearly informed upfront about which services are handled separately, what happens if they want to switch plans, and whether cancellation fees will apply. I am sharing my experience because I want potential customers to be aware of these issues before signing up. After being a long-term customer, this experience has seriously damaged my trust in the company. I hope they will eventually make their plans, fees, and policies much more transparent and customer-friendly.

Mills Pest Management has been to our house twice now…read more Once for rodent removal, and then for ants/insects. Immediately happy with their rates and the reviews regarding their service and quality as they were available on the weekend, which made it easier for us to accommodate and be around in case. The value comes at the immediate resolution you get as you'll see results within a day. For the rodent care, they revisited the house to check the traps for a couple of weeks after first service and for the ants, came back when I called and informed them I had a small resurgence of those pesky critters. 10/10 all around from reception on the phone to meeting the techs in person.

I love this service! We had so many ants and spiders in our house that it got to the point where we…read morecouldn't leave any food out anywhere without finding a trail of ants all over it. The first initial service didn't really help, but when I informed Mills about it they came back and even offered to spray the inside of the house, which did the trick. Honestly we were sold, and I love having the routine service on the property -- we haven't had any problems since. Kevin the owner really cares, and our tech Wyatt is amazing and highly recommended. For the money they charge it is completely worth it. If you need any sort of pest management, these guys are the ones for you.

We had been hearing sounds coming from the attic for a couple of days, and my landlord sent Sam…read moreover for an inspection, great profissional, located possible entries around the house, easy explanation about the process, a day later his team showed up and spent the day sealing everything, setting up the traps, Sam was great answering our texts during the process and checking out on us too. Would totally recommend Rodent Control for anyone that is having pest problems! Celia Snowdon Hermosa Beach

I'm a new homeowner and when I saw rats inside my HVAC and heard them inside my walls, I was beside…read moremyself. Sam was quick to come out and give a free detailed estimate and show the details of what everything entailed. Their team spent the day sealing up all the areas, and walking me through where they sealed everything and what to look out for in the future. They cleaned up everything and sent detailed pictures of the work in the attic where they were living. When I had questions after, Sam was quick to answer. I'm now breathing easier (figuratively and literally).

Initial visit was good but they've been completely unresponsive to asks for follow up visits after…read moreI saw more pests. Totally overdoing it on the AI responses which leave a lot to be desired. Are appointments in EST or PST? No answer. But it says eastern time even though I'm the west coast

Initial reports and first year of services were good and very personable. Lately the service has…read morebeen lacking and therefore I've updated the stars. It seems like Rudy is overloaded and therefore the customer service has dramatically decreased. Hope they figure it out and resolve whatever issue they may be having internally

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

I used Rodent Masters and couldn't be happier. From the start, communication was clear . Max walked…read moreme through the proposal and estimate with photos so I knew exactly what to expect. The crew showed up on time, was respectful of my home, and took care of the property with full remediation. After a few follow-ups, they honored their guarantee and I got my house back healthy. Fair pricing and zero hassle. Will call them again if needed.