Russ & Justin were exceptional. My AC unit cut out over the weekend, they promptly scheduled a time to come, and fixed the unit within a day. I called a few other local places in the area and Don's had the best rates as well. Would highly recommend to others! read more

I've used this place faithfully for a number of years. The last time I called for service they came within the hour. It was an emergency and I was thankful. After all was said and done I realized that they charged me for Labor and a service call. Almost like a double charge. They fixed my washer and I was happy about that. This review mainly refers to the new service. I'm not sure if the same folks are there. I gave a friend their number and a card (from Don's) for a clean and check special. When my friend called, she was told that's a very old special. From May? She questioned the price. The person at the other end very rudely told her that a clean and check was now $20 higher and included an added service charge of $75. Are you kidding me? Established companies, not working out of their house , aren't adding this to clean and checks. I regret giving this referral. I also am going to look for a new service company. One who is more fairly priced. And knows the value of treating customers well. read more

These guys have fixed my washing machine, AC, and now furnace. Very thorough and cost effective. I'm not calling anyone else because Russ and his son know what they are doing. He may not be the warmest guy, but I don't want a hug, I want my stuff repaired. read more

Got Scammed! AC broke.. we were ready to purchase new unit. Russ said it was repairable....initially quoted $350, but finished and said $522. 4 days later, our AC is not working. Called Russ and he said ...nothing is a guarantee. He wouldn't even come out to check our AC. Absolutely feel scammed. read more

We have been using Dons appliance for almost 20 years. They are reliable, knowledgeable and timely. I wouldn't use any other service.

I have been using Don's Appliance for more than 15 years and I have the upmost confidence in their service. I have never been overcharged for anything. I have always been consulted whenever there was additional service that needed to be done (and it was rare that I needed anything additional other than the regular clean and check). I have no idea what the agenda is of this other person who posted but there is something odd there. I don't know how this person could have been dealing with "Don himself" since his son runs the business and has for years. He also does not have any additional helpers at this time and hasn't for a while. Like I said, I have no idea what this persons agenda is but it's really not nice to take out a personal vendetta on YELP where it can impact someone's business. read more

We asked for a new heating and air conditioning installation quote. Russ came out to our house to review the equipment needed. Two weeks later we're still waiting for a quote. I called him back and stated that he need more time to provide the quote. Another 10 days, I called Russ again only to hear "sorry, i don't have any time to do any installation or quotes". This is not the way you do business. I'm disappointed with Russ, he should have been upfront, if he was not interested in my business. I regret calling Don's for my Heating and Air-conditioning needs. I will look to another company who is more professional. read more

For the record,...I am enlisted to give at least one star to help you??? I would not give that? Here is what I learned from dealing directly with Don himself at Dons Appliance!! 1. Dealing with the owner does not offset the level of distrust and manipulation!! 2. Never let two "appliance repair" men into your home!! If you must,.NEVER allow them in two areas of your home in which you do not have eyes on them!! 3. Work Don initiates, or a kid he sends to your HVAC unit with a vacuum, above and beyond without your approval is not for you to pay! 4. Anything Don sells you, quickly Google for a comparative price as you will get taken,....and learn later at Home Depot where his van visits often!! 5. GET A PRICE!! AGREE TO THAT PRICE!! Only pay that price!! Only pay another price IF you were informed and agreed!! 6. Emergency Service is not the first call of the morning made on the way out of the house!!.....but Dons Emergency Fees appear as if "inconvenience" was extended?? 7. Ask any technician walking into your house with Don for anything of any certification, HVAC education or license for anything,....even a car??? Good luck? Buyer beware! Appliance repair is a gamble but I am blessed to use a very reputable Heating and Air conditioning company these days!! Night and Day!! The new "licensed' HVAC technician first explained the obvious that was never done by Don! Then he undid the little Don said he did!! Repairs that Don didn't attempt, or know to attempt, needed additional work and component replacement because of what Don didn't do!!.....or didn't want to do on his Emergency Call on the way into the office?? Don saw my freezing house, my kids and my desperate situation and boy did he use it to his advantage?? I was without heat all night and was using the fireplace. I called Don in the wee hours emergently but received a call at his convenience in the morning!! Desperate, and in need of heat on a frigid cold morning,...I did what I did to get my family warm!! read more

Great local business! My heat went out in this freezing weather and he was here IN 20 MINUTES!!!!!! Very nice and professional and got the heat back on as quick as he could! Highly recommended!!! read more

Don is a crook! Came in my home with a shifty looking young guy. One went upstairs. One went downstairs! I was alone. Without asking, my boiler was getting vacuumed downstairs. Dons wisdom was informing me my thermostat required changing. My boiler wasn't firing. When I demanded to know the source of my trouble, I learned, after some detective type questioning, my boiler had a loose wire. Why the thermostat and vacuuming?? My boiler was running again moments after Don went downstairs and touched the wires?? Everything else was Dons appliance honesty piling on the work and unnecessary items to inflate his bill!! $404.00......fast!! 28 minutes,....mostly for the thermostat and cleaning I never needed. He said the call was emergent status???? I called the night before and waited until the next morning for his service??? Emergent?? My children stayed with my neighbor! I kept the fireplace burning all night until he awoke and stopped by on his way to opening his shop on Lee Street,.....he said??? Strangely enough my water pump was constantly running when Don left! I had a real heating guy from Home Heating and Cooling come out and he wired everything correctly! He said the wiring was totally wrong and my circulating pump should only have been running ONLY when the boiler was running after the heat demand signal was sent from the thermostat!! Dons business on Lee Street and his home on Sycamore in Mt. Prospect both reflect his general nature of business........run down, unkept and in need of help!! DON'T DO IT,......appliance scam specialist!! NO STARS,......if I could? read more