Amazing practice!! Awesome staff and Doctors!! I highly recommend them for adults who are…read moreconsidering braces .

We have loved Dr Gardner and he is extremely nice and more importantly knowledgeable but I have…read moreconsistently been on time or early and have on several occasions waited more then 15 minutes in the waiting room (past initial appointment time). I was late by 12 minutes today and the woman checking me in announced to everyone we were late and they would have to work us back into the schedule. Not a good practice of announcing when a client is late when clients so frequently have to wait beyond their initial appointment time.

Friendly staff. I am doing my ortho treatment here and everyone is very professional. I look…read moreforward to my ortho results! Dr. Byrd is amazing!

This office started off on a good foot with appointments and getting my son's braces on, now it has…read morebeen nearly 3 years and they act like they don't want to take the braces off. The personnel do what they want to do. They do not respect the parent. And call backs........WHAT ARE THOSE?? They never ever call you back. This practice is the worst!!! Stay away!!! If I had to do it all over again, I really would not. Now I am stuck with a son with braces that the office refuses to remove

This place is TERRIBLE! Go Anywhere else! The staff gave me incorrect information about HIPPA and…read morerefused to communicate clearly about my daughters care. They also tried to bully me into paying my ex's portion of the financial agreement, even though he is the one who signed it. The entire experience was mishandled from start to finish. I would strongly recommend going elsewhere.

Felt unheard. Dissatisfied with the results. Dr. is deceptive. Her "bedside manner" is like that of…read morea stone.No connection.

They do not explain what they are doing to pre-teens and children, they do not go gently on them…read morenor do they seem to know what they are doing, not friendly at all, they do not answer any questions (don't truly tell how to brush your teeth with the braces on or even how to apply the wax), overall they are crappy in my sincerity. If I may add, they promised to share what they will be doing to ease some nerves, but they didn't say but only one or two things about the process. They only seem to be after the money, which does seem about right in this economy. (they take down bad reviews on the website)

I love, love, love this place! From my 1st appointment and throughout they were all friendly,…read moreprofessional and safe. My results look AMAZING and the treatment was easy on my pockets! I'm a VERY happy patient.

We love Commonwealth! We scheduled our first sit down visit for our daughter's 13th birthday. The…read morestaff presented her with a balloon bouquet and welcomed her wholeheartedly. She felt like she was already a part of the family. Our financial budget was set up easily and efficiently to help us afford everything with amazing ease. It was nothing like pulling a tooth! We have accidentally missed a couple of appointments and the staff never huffs when we call and apologize and they quickly accommodate all of our needs. 100% recommend and I plan to get my dental needs in order so that I may become a future client as well with my daughter. We are 2 months and 10 days into our relationship with these braces and they have made a drastic change to her appearance and confidence already!

Dr. Beyer and his staff have treated both of our kids with fantastic results! Our daughters last…read moreday in braces was TODAY!!! We (she) couldn't be happier with her smile and treatment. Thank you for taking such great care of their SMILES over the years!

My daughter is a former patient of Dr. Chip. While at his Monument Avenue office today, I have to…read moresay kudos to him and his staff for the extra measures they're providing to keep the office staff and patients safe. This is by far the cleanest medical facility that I've been to since the pandemic. Furthermore, all the staff had on masks, face shields, and PPE garments over their clothes. The staff are friendly and smiled. I'd recommend Dr. Chip for his has patience with the children and get to know them which is great. This is not to say that he doesn't get to know his adult patients because he does. If you, your children, or someone you know needs an orthodontist, then don't hesitate to contact Dr. Chip and his staff. There's a 10% military discount.

They are being vigilant with keeping patient safe during this scary time with covid concerns…read more They are great about sending a reminder of the appointment via text or email. Then they ask you to text when you arrive, and you stay in the car until they text you to come inside. Everyone is required to wear their mask and maintain distance. They also take appointments by text. I just love the Dr's and staff here, this is a very pleasant group and their processes make it so simple and easy. They've taken great care of my daughter and her teeth look great! We just got her braces removed after 3 yrs and were getting her retainer now.

My daughter received treatment at the Parham Rd location under the care of Dr Horsey.... While the…read moreexperience was pleasant during the time of treatment, today I received the most disgusting display of professionalism - post care. My daughter received a regular retainer after treatment however with her being 12 at the time she lost it!! I went back to Horsey and it was suggested to go with the permanent retainer as an alternative to her "losing it" again. I paid the $250.00 fee and the permanent retainer was placed. I was told that day, she should continue to wear the tray retainer at nights for a week and we went on our way..... fast forward 6 months later- I started noticing my daughter was beginning to form a gap, I called Horsey and came in for a visit. I was told she needed to have a 8 month treatment plan because the retainer broke and it would cost me additional money. I explained to them that I have a permanent retainer myself for well over 10 years and I haven't had an issue with mines nor have my teeth moved as I don't wear my tray at night ( this was one of the excuses I was told - my daughter was the wear the tray every night) I asked to have someone look into this issue because I didn't think it was fair to spend an additional substantial amount of money after spending well over 5k for the treatment. At this point the Dr and nurses in the back were very professional and understood my concerns. I spoke with a young lady at the front of the office, she identified herself as the "office manager, or office coordinator", I explained my situation to her and off the bat she said "it's my responsibility to make sure my child is wearing her retainer " I explained to her that I was told the permanent retainer should've fixed any issues and we were only instructed to wear it for a week. This young lady was at times combative, rolled her eyes at me and was very dismissive. She even had the nerve to lie and say I received the retainer for free, she quickly back tracked after I said I could show my receipt that I paid for it. At this point I have reserved a consult with another orthodontist, I'd rather spend the additional money elsewhere than to give it to this business.

Still great, just wanted to give props to Victoria! I don't always get her but when I do she's…read morefriendly, funny & professional!

Wonderful care and amazing smiles!! My two daughters and husband have all received treatment from…read moreWilliamsburg Orthodontics, and have beautiful smiles. Thank you for incredible care, professionalism, and for treating us like family.

We switched to Williamsburg Orthodontics when we moved to Williamsburg. My daughter had phase 1…read moretreatment at one of the largest orthodontic practices in Hampton Roads, I can say without hesitation that the quality of service, personalized care, and professionalism at Williamsburg Orthodontics are truly superior. Dr. Matt and Dr. Patti Eppright take the time to build personal connections, explain every step clearly, and adjust the plan as needed to achieve the best possible outcome. They made room for last-minute emergencies which gave us such peace of mind. The entire team is welcoming, caring, and committed to the best possible outcome.