Wonderful New Year's Celebration. Family oriented atmosphere. Mrs. Dory and her crew always so hospitable and excellent. Our kids enjoy the indoor water park in the winter. Will definitely come back. The only suggestion I have, is that they build a coffee shop inside the hotel. read more

DoubleTree Resort by Hilton Hotel Lancaster - Family oriented New Year's Celebration - Hotels Near Me - Lancaster, Pennsylvania

Easter brunch here was horrible. It used to be decent and comparable to Eden Resort champagne brunch. This time there was less food and the food that was there wasn't good. Chicken picatta and some white fish were both dry. Stuffed French toast was not appealing to the eye but didn't taste that bad. Salad station had some lettuce, cucumbers , and carrots. One soup choice and small plate of cubed cheese. I think the best station was the dessert station with brought in pies and cakes. Waitress's seemed super stressed since it took forever to get drinks and our table didn't receive all the drinks ordered. What was weird is we got our own food so I'm not sure what the waitress was busy doing. Didn't get refills unless we asked manager and bill came out wrong. #notworth40 #stepupyourgame #wontbecomingback read more

We had a great stay everything was clean and organized. We ordered take out from cafe 24 hundred (dinner) and it was great. We also had the breakfast buffet which was delicious. Staff was friendly. The kiddie pool area was crowded and difficult do distance with the children so I wouldn't recommend that or go during off peak times. The property is beautiful read more

My review is only for the Easter Brunch at Palm Court. The facility itself is beautiful, unfortunately that is the only positive thing I have to say. The food was horrible. All of it. We actually had to wait for several items to be replaced for minutes on end. The beef on the carving station was like sawdust it was so dry. The desserts looked old and previously frozen. It was very expensive and our party spent several hundreds of dollars and forced to leave an 18% gratuity . Our server rec'd a $60+ tip for 4 glasses of Ice Tea. We had to remove our own dirty plates and placed them on a nearby dirty table which was never cleared. What a huge disappointment, especially on Easter Sunday spent with our loved ones. read more

Stayed here during a mid week visit to Amish country. It was an adequate hotel and it generally met our needs. We had a one bedroom suite with a King bed. It was fine. The living room was kind of dark like a cave because it had minimal lighting and no window for outside light. The bathroom was small and only had a tiny shower that could barely fit my toddler and me. It's hard with little ones to not have an actual bathtub available. Especially since baby girl HATES the shower. The bed itself wasn't bad...actually I remember being quite comfortable while sleeping there. The pool was pretty cool especially for the little kids because of the water park aspect of it. The pool with the water features is cooler than the main pool so it's hard to get the kids to last too long. It's not huge but it's definitely adequate for younger kids and there is a big water slide for older kids. The location is kind of in the middle of nowhere. It is not in the City but there is a grocery and drug store across the street which is convenient. If you want to go into the city of Lancaster at night be warned that you will have to drive through some pretty seedy areas to get to the main area with restaurants and nightlife. The food was decent. Since we are Hilton Honors we had free breakfast each morning. It is a simple buffet and you can choose continental or full buffet. It has the normal fare of bacon, sausage, fruit, pastries, yogurt etc. The omelet bar is made to order so it is really great. The other stuff is just ok but the servers were all very friendly and accommodating for us. All in all it was a good place to stay. Not exceptional, but not terrible either. read more

This is an excellent hotel. As a road warrior I have lived out of a suitcase for nearly 40 years and Doubletree has always been one of my favorite chains. This hotel was no exception. When we arrived, the desk clerk checked to see if we were receiving the lowest price and she shaved $30 per night off the bill! The rooms we stayed in were excellent and clean. On the second day we switched rooms for a better view and the staff was very accommodating. They even offered to have us leave our bags in the room and they would move them for us. Once we checked out and were several hours distant from the hotel, my wife discovered she had left some valuables behind in one of the drawers. With only a few phone calls, the staff located our belongings and arranged to have them shipped to us vis FedEx. I highly recommend this hotel.....you will not regret it! Also, one of the previous posts was clearly confused about having stayed in the Willow Valley across the street. That is an old property and in no way associated with this DoubleTree Resort read more

We recently stayed at the resort. The hotel is very beautiful and the room was perfect. My son loves water, so this was one of the main reasons of booking after seeing the pictures of their pools and play area. When we got to the pool it was hard to breath due to the amount of chlorine in the pool, I immediately got a headache . My son got in the pool and within half an hour i had to take him out. His face and body were red, very irritated due to the excessive amount of chlorine they put in the water. Very disappointing since this was the main reason when booking. My son's skin has been very bumpy and itchy since getting in the pool. I hope they look into this since its not healthy. Also, the breakfast buffet needs to be improved. Not many options and guests have to stand in line to get an omelet to order. Guests should be able to order it from their table. Instead of standing in a long line. In August we stayed in North Redington Beach, Fl Doubletree and had a very positive experience which made us book again through the same hotel chain. I think this hotel can be amazing if they look into the few issues they currently have. read more

I just have to say that I am quite impressed with the atmosphere and event team here! The online photos do not do this venue justice. From the lobby to your event space, they will exceed your expectations! Our family was in a desperate search for a beautiful and affordable venue to celebrate our grandparents anniversary. We finally landed on this hotel where Sherri Glick (Group Sales Manager) accepted the challenge to accommodate our large and loud family 3 DAYS before our event date! Not to mention we were planning this event all the way from NY and were limited to phone and email communication. Sherri set us up in the grand, intimate and private Robert Fulton room. She held our hand through the table, food, cake, toast, decor, flower and audio/visual arrangements. She always reassured us when we encountered any difficulties and kept us within our tight budget. We can't thank her enough! A special thanks to those who were present for the Gomez Anniversary party to help set-up and serve: First, Robbie, our server! We thank you for serving our big and loud family quickly and always with a smile. He also lent an additional hand in setting up the room, so we just can't thank him enough! We also hope you enjoyed the entertainment we had for the evening :). Your standard of customer service was much appreciated! Eric (banquet supervisor) and Lucas who helped set up our room made sure that our event was given special attention even though there was a prom that same night. We had them rearrange tables to no end because a large family is difficult to seat in a way where everyone can see and talk to each other. Yet again, they are so accommodating and happy to do it. Vikki (wedding & event coordinator) was so helpful in rearranging our flowers until they were rich and bountiful in appearance! Again we thank you for your 5 star venue and service. Aside from our room, your hotel is absolutely exquisite! We hope to hold another family gathering here and recommend that anyone holding an event would take great interest in this venue! read more

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Not only was the room musty and humid even with the AC on full blast, the staff was unfriendly at best. If you actually bring up any issue to the front desk like the staff completely ignoring you and taking a customer behind you on purpose, they accuse you of making an issue to "get something out of it." If you want horrible service by staff named Tammy and manager named Dory, stay here! If not, look elsewhere! read more

While my memories of this place are more of the long gone Willow Valley the newer DoubleTree iteration is very nice. My daughter absolutely loved the kids water park area and it was perfect for most ages. The property itself seems to be undergoing some renovations to some of the floors so I would recommend requesting a floor that was complete. Our only initial complaint was that we were put on the second floor with a window overlooking their main atrium and right underneath a podium was set up for an event for the night. The hotel was easily accommodating and changed our room without any issue and we were very happy. The breakfast we had was very good and I enjoyed the omelet station. This is a nice hotel for families due to the amenities they have. read more

I was looking for a great place to stay with my kids for a night while we went to Dutch Wonderland. The minute I saw the pool online I was sold. We arrived to an amazing view that made me feel like I was in the Venetian, Las Vegas! The staff was nice and explained the $20 dollar upcharge would be removed after we checked out with no problems. We were given warm home baked cookies and went up to our room which was quite spacious and had a great view of the stage that was set-up for a performance. We got ready to go to the pool. My 2 and 9 year old loved it. There was something for both age ranges and the life guards were very attentive. The pool water was clear but didn't feel or smell the most sanitary. That I can't complain too much about considering it is a huge amazing pool built for kids. On the way to the pool we passsed a room that was set-up for kids crafts. There was a separate pool for adults and a nice gym overlooking that. Breakfast buffet isn't free but reasonably priced. I am beyond impressed with this place and will be booking here for any future adventure park visits. My kids easily fell right to sleep after the pool. Win for everyone;) read more

DoubleTree Resort by Hilton Hotel Lancaster - View from my room - Hotels Near Me - Lancaster, Pennsylvania

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Clean, friendly, updated Selected a 3.5 star property in the Lancaster area via an online bidding site and was happy to see it was a Double Tree. Pros: Staff was friendly, clean room, updates, quiet and comfortable. In room individual coffee cup of coffee maker and refrigerator + free Wi Fi. Would stay again! read more

Has always been a nice, affordable, clean hotel to stay while visiting Lancaster area. Been staying here for years, even back when it was Willow Valley. Sadly, I feel like it has become just another money hungry place in the area. It's always filled with obnoxious groups, they close the kiddie pool for chunks of time because they rent it out to parties and then they don't let their paying guests use it!! My kids were beyond disappointed when they were told they had to leave the slide area because a private party was coming in, this happened both days we were there! The breakfast buffet is ridiculously overpriced and they want to act like they give you the world when they hand you a stale cookie at check-in. From now on, I will be looking elsewhere to stay when I visit the area; there are plenty of other options. read more

I have stayed at the Double Tree 6 times. We have 2 kids under 12yo. We could not be happier with the service we get there. The staff is friendly and helpful. The pool area is excellent. There are two large indoor pools, a gym, a small arcade area. There is something going on every night, a movie night, a campfire, ice cream socials, etc. There is a really nice craft room for the kids with staff to teach crafts. We had a problem with a room once. The hotel replaced the room immediately. They moved our stuff, and gave us another free cookie that you get when you check in. They could not have done more. There are a lot of weddings that take place in the courtyard in the middle of the hotel. We have never been disturbed by the music or anything when we have an inside room. The front desk knows all the attractions in the entire area and have discounts for many of them. I highly recommend this hotel. read more

It's a pretty good hotel though a bit in the middle of no where in that you're not in a big city but then again you're not that far from Philly. The hotel is quite large, has a nice pool, and a pretty good workout gym. The rooms are spacious and comfortable. read more

Is this place kidding me? They charge over $200 a night for just an ok room, in the middle of nowhere, and then charge an additional $12.95 for internet access. Came for an affair and the food was worse than lousy. Won't be staying here ever again. Very disappointing. read more

This review is for the restaurant only. It's a hotel - I wouldn't come here for food if I weren't staying here. The breakfast, for a hotel, is pretty good. Dinner and service - not so much. The waitress was aloof and for the first part after we sat down had an annoyed attitude about her when we didn't order right away. The food was gross. Crab dip, especially; it looked like canned tuna. Not cooked well and flavor was meh. Will not be eating in the hotel again for dinner. read more

WONDERFUL, WONDERFUL HOTEL!! Not only are the grounds/room beautiful and well-maintained but the staff is very friendly. Everyone greets you with with a smile and a "hello". We stayed here for one night on Saturday, June 17th. My husband forgot his razor so I went down the front desk around 10pm to get one and passed a maintenance man on the way and he also said "hello" too. We felt very welcomed here at this property and it's didn't seem like an act. The entire staff seemed very genuine. We didn't take a dip in the pool but it's did look very nice/fun and inviting. We plan another visit this year to the Sight and Sound Theatre and we will be sure to make this our place to rest our heads. read more

Stayed for one night and it was fine! Not the lap of luxury but clean and comfortable. I'll admit the warm cookie on arrival is a nice touch. We had a room over looking the banquet space and were pleasantly surprised that we couldn't hear a thing! Our room had a large soaking tub that was very nice. Would stay here again. read more

We chose this hotel to avoid construction traffic on Rt 896 while attending Sight and Sound, instead of the Hampton Inn where we stayed on our last visit to Lancaster. It was a bad decision. Check in time is fairly late, 4 PM. We are Hilton honors members and did an e check in 24 hours prior. But, rooms were not ready on arrival. Instead we were given rooms facing an inner covered courtyard. Rooms were dark and cave like. Toilet was broken upon arrival and it took two visits from maintenance staff to get it working. Hotel was overrun with noisy children. There was a bingo game in the courtyard which kept us awake, and then after bingo the staff was re-configuring the room, banging tables, etc. Coffee maker in room was broken. Overall the hotel needs a makeover. The lone bright spot was the friendly and efficient staff, especially Alex and Jacob at the front desk. read more

I travel a lot for work and one hotel rarely stands out from the rest. While the hotel itself rates average (many of the comments on this page are right on) it is the service that prompted me to actually write a review... I came down with a very severe case of bronchitis while staying at the hotel and had to spend a whole day in my room trying to get better. When I called room service to order some soup, the woman on the phone immediately asked me if I was OK and if I needed anything (she obviously heard how sick I was). And, within 5 minutes, someone was knocking on my door with an entire assortment of teas, hot water, honey and lemon for my throat. When I tried to pay the man who brought this to me, he refused to let me pay, telling me that the hotel just hoped that I felt better soon! I don't know about other travelers out there, but this type of care and concern just never happens at a hotel. I only wish I knew the room service woman's name so I could thank her properly. There is nothing worse than being sick while traveling alone and knowing that someone cared enough to do something so kind is something that I will never forget. For this reason alone, I will recommend this hotel to everyone and stay here myself every time I'm in Lancaster. Thank you for making this sick traveler's day!! read more

Very nice hotel. With a great pool and little indoor water area for the kids. Large spacious rooms. Could use a new coat of paint. Beds were large and comfortable. Everything was immaculate. But the resort does need a remodel hence the 3 stars instead of four. Prices are very reasonable and it's a short drive to lancaster county. read more

Check in and out was easy. Very easy access to room, plenty of parking at door on side. Room OK. No table or chair to move back to watch TV. Desk big and fixed next to TV. The desk chair not comfortable to sit in long. Mattress was comfortable. Rain shower head was nice, but tub did not drain well. No free breakfast, not even continental. Nothing but coffee in room. Would have to pay $14 for breakfast buffet in their restaurant. Said no, and could use the McDonald across the street or go south on Route 222 for a minute and go to a great full service restaurant that had a hearty breakfast for about $5.00 and great service. Dinner specials too with home cooked nostalgia meals. Toilet very short, had to squat, bad for knees. read more

Some people really like this place and come every year. I'm not one of them but they do exist. My guess is they are Long Island Christians!

Visited area for weekend soccer tournament and this hotel was an associated accommodation. Beautiful large new hotel with five floors. Our room had lush and comfortable beds, very clean and professionally decorated. Our room was one bedroom with king bed and a full bed in front living area. Small butlers area with cube refrigerator and closet. Bathroom was tight but functional. Nice spacious workout room and an even nicer dual pool area that included mini water park and separate lap lanes. Had a large center garden court that rooms overlooked into. Solid choice for accommodations. Convenient supermarket across street which included McDonalds for breakfast takeout for the really early games. Very pleasant front desk staff. read more

I recently stayed here while visiting friends. Overall, the experience was average. The front staff was very accommodating in getting me into a room a few hours early. The room was unfortunately still a bit dirty when I got it. There were raisins on the floor, crumbs all over the pullout bed and sheets, and the bathroom wasn't clean. I chose not to say anything as I needed to drop my stuff off and get to dinner. I'd hope that this is not normal, but can't rate it any higher due to this. Parking is ample and there is a grocery store across the street if you'd like to get a few snacks or drinks for the room. I'm not sure if I would stay here again. read more

We stayed for two nights while visiting attractions in the Lancaster area and we enjoyed the hotel. We shared a two room family suite which had a queen bed in the front room and king bed in the back. For 3 adults and 2 small kids, it was more than enough room. There were some stains in the carpeting in the room and throughout the hotel, the carpet looked a little on the old side, however, it sees a ton of traffic so it is what it is. I got a chance to enjoy some drinks at the bar and it was a nice time and the prices were very reasonable. I checked out the pool and exercise room and both were legit. The hotel itself has some interesting features, namely the courtyard in the middle which appears to be used for social functions. I purposely booked a room facing the parking lot because based on other reviews, I didn't want to run the risk of having to deal with any party noise, however, there wasn't anything going on at the hotel during our stay so this was just me being over cautious. We had to request non-feather bedding because of allergies and housekeeping was able to provide substitutions rather quickly. The front desk folks were really nice and they threw a couple of extra cookies our way when we asked. We opted to have breakfast in the hotel restaurant, unfortunately, we went during the busiest time of the morning so we had to wait for about 15 mins for a table. Our server was so nice and even went to the kitchen to get some blueberries for our son. The spread was good at the buffet so no complaints. If we make another trip out to Lancaster, we'll be sure to hit up the Doubletree again. read more

Super clean, friendly and delicious warm cookies upon check in. Pool area is huge and awesome and I was extremely impressed with the quick response that the lifeguard had when he thought a little girl was struggling in the deep end. Our buffet breakfast that was included was decent. The room was spacious and the only minor complaint would have to be is that the heating system is loud when it goes on and off. read more

Had an experience back in 2016..it was extreme! Decided to book the "King Suite" for the weekend of the February 9th (2 nights) for my birthday weekend. Checked in, nice front desk administrator, given Room 2000..I thought WOW (husband getting luggage, etc.) Used the back elevators as directed then realized their "King Suite" was just an old elevator room they converted. Went to the front desk to change my room, due to the constant loud humming when the elevator would run. Unfortunately I was informed that is the ONLY "King Suite " in their hotel, so I was able to take a lesser "king suite" in their hotel, to which I obliged. Just to let you know, as the stay went on the staff got much better! However, the first day Extremely rough! #sundaywasthebestday #kingsuiteshouldmeanjusththat #hilton #doubletree read more

We brought our 4 and 7 year old boys here for a fun mini vacay. They had so much fun swimming in both pools. My 7 year old loved the craft room where he got to make a wooden airplane. The movie night was such a surprise too. I had no idea the hotel was so child centered and was so impressed by all of it. The breakfast Buffett was great. We first stopped at Hershey chocolate, then to the hotel, then a quick stop at Bird in Hand farmers market (loved), and finished off at Turkey Hill Experience. It was a perfect winter getaway. read more

This review is for the golf course only. I have never stayed at the property nor eaten there. This course is all par 4's and 3's but it is surprisingly fun to play, and maintained better than some of the full courses in the area. Wonderfully friendly staff, well stocked pro shop. Huge discounts available on GolfNow.com (I played for $8 cart included). If you've never tried it - well worth stopping in! read more

Wonderful place for whole family. Kids loved the water park . The hotel had a lot of activities planed for Labor Day weekend which we enjoyed. Everyone was friendly and helpful. There is a nice pond, corn maze, playground outside the hotel were kids can play and run. Room was nice as well . I couldn't ask for anything more. Very pleased with the experience. read more

What a wonderful experience! Arrived mid afternoon and had great feeling about this place, great staff and immaculately clean facility. Wonderful food and great breakfast buffet! Would highly recommend this hotel to anyone needing lodging in Lancaster area! read more

Poorly designed hotel. Wouldn't recommend it if you were looking for quiet or relaxing night. The hotel is wrapped around a central ballroom - the inside rooms look directly onto it. They had two wedding scheduled during my stay (Friday and Saturday Night) that shook my windows. Maybe if I had a room facing the outside of the hotel, it would have been bearable. Also the rooms were poorly lit and the air conditioning was extremely loud. read more

Came here during Labor Day weekend. This place seems to host wedding parties every weekend. If one is staying at the inside room, expect noise and music until 11pm. The outside faces the parking lot. The room size is average at best but clean. Not much to eat around the area unless willing to drive 15 minutes away. There is a mcdonald right across the street. Good location if visiting Lancaster. It is too far away from Hershey park since it will take 45 minutes to drive there. read more

We traveled to Lancaster, after I had not been there in ten years, and I know my parents stayed here once in the past so I figured I'd give it a try, and I like Hilton hotels. The purpose of our trip was to go sight seeing and try different restaurants. The hotel was approx 25 minutes away from most of what we wanted to do on Rt 30. Theres is basically nothing by the hotel except McDonalds and CVS across the street. The hotel looked very nice, and the room was very nice EXCEPT for the fact we didn't have a window to the outside. Our window faced the inside courtyard, and when I woke up in the AM, I couldnt tell if it was sunny/raining etc. Staff was nice. Didn't use the pool since we didnt have time. Overall nice hotel, but was not appealing to travel 25 minutes to get to everywhere we wanted to go in the morning. On my next trip, I will be staying somewhere closer. read more

Checked in with 3 little kids, were warmly welcomed with chocolate cookies and a smile. The room is very big. Great bathroom with both bath and shower. The swimming pool has a lot of water games for the kids. They loved it. Nice kid's club with art & craft (2-6$ per child) and a bone fire with hot dogs (1$) and marshmallows (1$) at night. read more

Pros: very nice staff and lifeguards. Clean bathrooms. Fun kids pool. Nice fitness center open 24 hrs. Cookies at check in. Did a great job shoveling and plowing during snowstorm. Cons: sheets just feel icky and my baby got rashes from crawling on the floor. Restaurant way over priced and really not that good. All vending machines and store items are ridiculously overpriced. WIFI is terrrrrrible, and no I was not willing to shell out $13 for high speed wifi. Disappointed that they do not have the same family atmosphere as the willow valley inn. Buffet needs more healthy options.. Yogurt was filled with chemicals, did not offer egg whites or turkey bacon.. Regular bacon was cold and covered in grease. Enjoyed our stay overall but would not go back. read more

Killed 5 flys in my room, hard good furnishings we're beat up and the staff was not very friendly. The rooms were modern and the indoor water park was a nice amenity to have. Appreciated the free internet, coffee and cookies. Once they fix the fly problem my review would increase in rating. read more

This place is gorgeous, a perfect landscape for a wedding. The staff is friendly. However, I have to give it only one star because of the food at the reception. The bride's family asked me my opinion at the planning stage of the reception. I thought it sounded wonderful and that the "Enchanted Stations" would mean tables of food stationed throughout the room (the room is large and beautiful). However, I found out at the reception that a station=one large plate of food. Yes, one plate of food. So, instead of tables or stations full of food, our guests were on a food treasure hunt. There was a scant amount of food. The "Italian Station" was one plate of food that was right next to the salad. The "ice cream station" was two ugly tubs of ice cream plopped down on the table where all the cake was laid out - no whipped cream, just some bowls of toppings. The turkey carving station was hilarious - turkey roll!! Can you imagine using turkey roll instead of pure turkey breast at the carving station. The hotel claims that the bride's family was satisfied....sure, who is going to be rude and complain to them about the wedding? However, guests complained to me and I had to write. read more