As we move into summer, our 11 year old AC unit started having days where it would stop blowing…read morecold air. We'd turn it off for a bit, turn it back on and it would work just fine for a few more days. Didn't seem to be a problem with electric, refrigerant, etc. We'd had the unit serviced recently so not much dirt on the unit.. I guess we're lucky because in the few years we've been here both our units have functioned great. Wasn't sure who to call, but we'd had a great experience with the plumbing side of Hansen, so we reached out. Scheduling was very easy. You can do so online, or a real person answers the phone. They offered to have someone out within a few hours! Our problem wasn't that urgent, but it's comforting to know. Benjamin was our technician, and he was great with communication. He diagnosed the problem (leaking fan motor) very quickly, and gave us options for repair. At no time was he pushy about anything, just factual. We were on the fence with repair vs replace, but decided the unit had enough life in it to repair. Ben also gave us figures on replacing with an eye towards the future. He wrote it all up even knowing that we weren't going to buy anything in the short term. This is really excellent customer service, and you can bet when we're ready we will remember. The repairs were done quickly, we got an email with the invoice and pictures of all the areas worked on. The property was left tidy, and it was an overall excellent experience. That was a week ago, and our AC is working better than it has in the past two years.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

I spoke to Ted at Flush King after having one of the big companies in town tell me I needed a new…read morecompressor for $3600 and I asked Ted for a second opinion. He called me himself and had a tech to me in an hour. Turns out I did NOT need a compressor. Marshall, the technician who came out, went thru my entire system and found that it was merely a small condensation valve and line that needed to be cleared out. He completed that job in just a few minutes and stayed with me until the house had cooled down from 88 to 78 degrees. This service was a small fraction of the cost of a new compressor. Professional, prompt, caring. How refreshing it is to have an honest vendor tell you the truth and do the job with an eye on long term relationships and not short term profits. In the meantime Ted checked the parts availability and would have saved me a lot of money if that was really the problem. I will definitely use again and recommend this company for your HVAC work. They're knowledgeable and thorough and really care about the outcome.

I had Flush King come and install a new thermostat. They sent Jesus, who was awesome. Friendly,…read morefast, knowledgeable, courteous, and reasonably priced. I couldn't have asked for better service. Thanks, Ted, you have a great team and I appreciate your professionalism and expeditiousness.

Thanks for the help! Lawson came to reprogram my sprinkler box and address some issues with my…read moreirrigation set up for my yard and plants. Not only did he do all of that, and quickly, Lawson gave me some great advice on how to get more out of my system and tips for different seasons. They have an incredibly reasonable service cost, especially considering the level of expertise Lawson brought. Have already reached out for another upcoming project.

John was quick to find the source of the leak, but he did it with such a calm and positive attitude…read morethat it instantly made the situation feel less overwhelming. Instead of panicking, he got creative and figured out smart workarounds to mitigate the leak until the building's maintenance team could shut off the water main. I really appreciated how resourceful and reassuring he was throughout the whole process. He turned a stressful moment into something completely manageable (and even had me laughing a bit along the way). It's clear he knows his stuff and genuinely cares about helping people.

We've used Tankless Pros AZ twice now and couldn't be happier! Two years ago they installed our…read moretankless water heater, and the workmanship was outstanding. They went above and beyond to make sure everything was installed perfectly and neatly. We recently had them install a whole-house water filtration system, and the difference in our water is incredible. The team is professional, efficient, knowledgeable, and genuinely nice to work with. Victoria, who handles the office, is wonderful and always so helpful. It's refreshing to find a small family-owned business that takes so much pride in their work. We highly recommend Tankless Pros AZ for anyone looking for a tankless water heater, electric water heater, service/repair or water filtration system!

The service was highly professional, completed swiftly, and offered at a significantly lower price…read morecompared to other companies.

Jesus was great. Fixed our bathroom fan with a new install of a Panasonic whisper fan. Also…read morecompleted all cabinet repair we needed done and fixed the bathroom door hinges for us as well This is the 5th time using their handyman services in the last 4 years and great experience every time

We recently had an interior door replaced. Luis was prompt, friendly, and I am happy to say that…read morethe door is very snug once latched, and not creating any knocking sounds when our HVAC starts and stops. Previously we had somebody else from another company out and they did not do the job properly. I explained the situation to Response Crew and I was relieved to receive reassurances from the manager of Response Crew that he'd send one of his best door guys out and that we would not be disappointed. The manager also called back twice to make sure we were happy with the job. Although I missed those voice messages I figure posting about my experience here will make up for that. It's always tough when you are trying to hang a new door on an old frame that may not be perfectly straight anymore. And yes only time will tell if the fit holds. But I will say that even if we do have another problem in the future, I know where to go - Response Crew is a no brainer and for sure I'll be a repeat customer for future needs!

Quality work completed quickly and professionally for a reasonable price--can't ask for much more…read more David installed a new water heater for us same day.

Amazing service, highly recommend David!! Promptly answered my call, had estimate and installed the…read morehot water heater next day!!

Tyler was awesome…read more................................................................. ... ..... .............Mic drop!

Ray Pfeifle was my technician. He was kind and professional. He assured me that he could fix my…read moreproblem and he did. Would highly recommend him and the company!!! Sincerely, Susan Masles

First, let me say that I completely trust the Benjamin Franklin technicians and have witnessed…read moretheir professionalism and competency. I have had 2 hot water heaters installed with them and have been very pleased with the installations in both. I had a Bradford White water heater installed by them in 2018. And while I have seen many statements saying they are the best in the industry, was disappointed when in failed after only 8 years. I was told by them, that this was pretty normal for water heaters. I have been around for many years and in my experiences, the Bradford White lasted about half as long as all other water heaters I have owned. In, addition, the installation and warranty costs about 4x the cost of the heater, so I felt that this was a lot of expense for such a short lifespan. I was still suffering from sticker shock when my Bradford White failed. I called Benjamin Franklin hoping I could get some warranty compensation. Wouldn't you know, the warranty had just expired. Ugh! Okay, one of the things that Benjamin Franklin is very good at is fast service. They were out at my house the same day. Kudos for that! This time I was told that I would get better longevity and a better warranty with a Navien tankless unit. I had always wanted to try one of these. They are supposed to be more efficient as well because they don't have to keep 50 gallons of water hot. Okay, they had my ear, but again, the unit was terribly expensive; a little more than 4x the cost of the $2,000.00 unit. That includes the service calls to clean the unit once/year for the 10 year warranty term. This is required to keep from voiding the warranty and important with these units. The installation was done in one long day. The tech was here until about 8pm, but did a very nice job. Last, I expressed my concern to the tech. that sold the unit to me, about the cost of the tankless unit, he told me that there were federal incentives and Mfr. rebates that would help. After the installation, I contacted the Mfr. and was told that there were no rebates or incentives for 2026. Seems Benjamin Franklin should have known this. Professional work, super-fast service, but really expensive.

Quick to reply. Provided a helpful quote and walked through some options. Ended up using a…read moredifferent company, but would not hesitate to reach out to them if another need came up.