Awesome fast next day service! My shower drain was clogged and Derek came over right on time! Now my shower is draining perfectly.

I am extremely disappointed with my experience with Drain Town Rooter. I was told a technician would arrive at 8:00 AM, but nobody showed up until nearly 11:00 AM. We had to call multiple times throughout the morning just to find out where our technician was and when they planned to arrive. Once they finally arrived, I was quoted $900+ just to diagnose the source of a leak. I told them I had already received another quote for $700 that included both diagnosing and repairing the leak. They agreed to match the price, but the situation only got worse from there. After their inspection, they determined the leak was actually related to the HVAC system, not a plumbing issue. Instead of being honest and simply referring me to an HVAC professional, they still wanted to charge the full amount despite the problem being outside their area of expertise. What makes this even more frustrating is that the source of the water appeared to be obvious. The leak was coming from the attic, and there was visible water present. Charging $700 simply to determine that the issue was related to the AC system feels excessive and unreasonable. When I questioned the charge, I was told they had "done their work." In my opinion, a reputable company would have been upfront about their limitations, referred me to the appropriate contractor, and charged a fair amount for the time spent. Between the three-hour delay, poor communication, and what felt like an excessive charge for a diagnosis that did not result in a repair, I cannot recommend this company. read more

Issue:Clogged toilet. Quick in coming out - good Quality of work: not very good in determining the best approach to resolving the issue. Left without resealing the toilet. In trying to open the main drain they pushed the cap down into the drain. Costs: very expensive ! It started at $200 and ended up costing $1900 In the end they fixed the problem but left some work for us to do to fully complete the installation of the toilet and fix the cap. Rating is based on the cost. read more

Cannon and Trent came out on a Monday afternoon and were amazing. Cannon communicated when he was on the way from Newport. When canon and Trent arrived they wore covers on their shoes and were very up front with everything. Cannon was able to identify the problem for my kitchen sink in seconds while Trent supervised in the living room. They were quick and efficient and very educational. Will be calling back drain town in the future and asking for cannon and cannons supervisor Trent again! read more

Recently had a yard drain full of mud. The drain was backing up when it rained. They sent out a tech named Jeff A. who came to give me an estimate. Drain needed hydrojet and camera to understand the issue. They were able to completely clear and clean the drain same day of my call. All who came to work on the project were extremely professional. Great service. read more

Guys were brilliant. Came out to hydro-jet our yard drain which was heavily blocked but they persevered at for 3 hrs to ensure it was fully clear. Confirmed it with camera. They were prompt, professional and friendly. Highly recommend. read more

Highly Recommend Drain Town, quick response, honest and reasonable estimate, Great communication by office staff and field tech, David is amazing and very knowledgeable. I have used them twice at two different property and great experience every single time. read more

Same day service! Super friendly and professional! Great experience!!! No upselling!!!

Jim came to my business and solved my issue with ease! Hard working and quick! Couldn't be happier with the service i received today! :)

Requested their help via a Yelp search. Incredibly helpful. They were able to assist, set an appointment and give a quote estimate. Transparent and honest pricing. I would definitely recommend their services to a neighbor or family member. read more

I have been confounded for months by a plumbing issue at the house where only a single shower in the house was constantly fluctuating between hot and cold water. I researched and was advised by some other tankless water heater companies to clean the tankless gas water heater's filter or change the shower cartridge (greatest nightmare DIY task of all). I cleaned the filter and replaced the cartridge to no avail. Finally, I caved and called Drain Town Rooter based on a friend's recommendation. Ryan came out, saw there were no error codes on the water heater, diagnosed the issue in a few minutes, and educated me that tankless water heaters have certain water volume requirements in order to trigger the heating mechanism. He took one look at the volume of water coming out of our showerhead and figured out the problem. He cleared the showerhead for us and the problem was instantly fixed. Hot showers have returned without fear of a cold shock and even the water pressure is back to normal. All of this to say, I highly recommend Drain Town Rooter for any plumbing issues. Price was very reasonable. And, most importantly, Ryan was excellent and we're lucky to have had a knowledgeable professional help us out. read more

Drain Town was prompt. and communicative and did a great job clearing our drain issue using a hydro jet. However their price was very high. read more

A big thank you to Cannon and Henry who installed my new Bradford White water heater yesterday. Cannon answered my many questions, was very kind and respectful of my home and went above and beyond to show me the current status of my old pipes and the strengths and weaknesses of my water softener on the system. They finished much earlier than expected and I was able to purchase a 10 year warranty. Obviously they put a lot of heart and pride into their work. read more

Great service, friendly plumbers, quality work. They installed our tankless water heater, fixed our drains, and helped us make an educated decisions on what to do with our plumbing needs. Highly recommend 6 stars if I could. read more

I was told during my new home inspection that I should have my main line hydrojetted prior to moving in. I called Drain Town and they were out the same day to inspect the line, and came out on a Saturday (the next day) to do the hydrojetting. It was a little more expensive than I expected, but the team was efficient, friendly, and available to do the work right away. Thanks! read more

They came out to price reconnecting my dishwasher. Gave me a price, but recommended replacing the dishwasher since it's old. I took the advice and bought a new one. Didn't have it connected with delivery cuz the price I'd been quoted was less $. When I called Drain Town to come connect it took several tries to get someone to come do it. When they came out, it was a different service man because the original guy was " in the hospital " I can certainly understand things happen. The problem I have is that this new guy now charged me more than double the original quote because he said he needed a bunch of extras the other guy hadn't included. He said he had to make a trip to hardware store for supplies as well. Who knows? But it all seemed suspicious to me. We had a tiny leak under the sink when we used the dishwasher so called and they did come out and fix the problem. read more

I contacted Drain Town Rooter and they were quick, professional and organized. I highly recommend this company and will use them for all my plumbing needs! read more

Used them twice and they provide great quality work. Once for an emergency water pipe burst and another on a repipe valve install for shower. Gabriel is a true asset to the team. read more

Great business for repairs and maintenance. Great communication in knowing when they will be coming and reminders when the appointment is. Ryan came to assess the problem and was able to fix my pressure regulator causing noise. Work was quick, straight to the point, and resolved all my questions. Would recommend this company provided by Ryan and Dakota. read more

Jason came to the house and cleaned out our bathroom sink drain- he was very professional, quick and clean he was in and out in 30 min and even brought booties! Thank you drain tower rooter read more

Long story short. Would not recommend this company. Our upstairs shared shower drain in our townhouse needed to be cleared and the cost was rather high with no results that fixed it. Our nextdoor neighbor called a different plumber, as he was having same issues, and the shared drain was cleared in 15 minutes for a fraction of the cost. read more

David Z. has done several plumbing jobs for us, and every single time he exceeds expectations. His knowledge is incredibly deep, his work ethic is unmatched, and his attention to detail truly sets him apart from anyone else we've worked with. He doesn't rush, doesn't cut corners, and takes the time to explain exactly what's going on and how he's fixing it. 110/100!! What gives the most peace of mind is knowing that when David shows up, I'm in good hands. He approaches every issue with care, professionalism, and pride in his work. On top of that, he's just a genuinely great guy. He's honest, respectful, and easy to trust in your home. If you're looking for a plumber who actually knows what he's doing and genuinely cares about doing the job right, I highly recommend David and Drain Town Rooter! read more

Cannon checked my heater because it's not giving me hot water and he made it work in less than 5 minutes. He explained to me clearly what was wrong in a way I could understand. I didn't pay him just gave him a bottle of water. Cannon is super professional, courteous and expert. This company is super reliable and highly recommendable. I've been using them since 2023. If you need plumbing services this company is the one!!! read more

I woke up this morning and suddenly none of my water was running. I called numerous businesses for an emergency appointment but no one could come or had me waiting for hours. Found Drain Town Rooter on yelp and called in. They were able to schedule us an actual same day appointment and someone was over shortly. Pricing is fair and they are open 24/7 which is very convenient for emergencies. I'm a first time home owner so I asked a lot of questions, but Cannon was awesome! He was personable, patient, and informative. He helped us solve our problem quickly and even gave us tips for the future. Thankful for the services and would definitely recommend! read more

I just had the best experience I have ever had with a plumber. David Zamorano was on time, kind, neat and tidy, and efficient. He came to fix my clog on a Sunday afternoon. I can now head into another week without having to stress about arranging a plumber during the week. I would recommend David to anyone who needs a good plumber. read more

Drain Town Rooter - My previously clogged kitchen sink. - Plumbing Near Me - Mission Viejo, California

We had a drainage issue, water backing up and caused flooding in our home. I called Drain Town Rooter in the early morning (Saturday), they gave an arrival time, and the technician, Buddy, was prompt. Buddy was very professional, positive attitude, informative, fast and efficient. Will definitely use Drain Town Rooter for our plumbing needs. read more

This is my first time rating my experience on Yelp and I had to, because I am not sure I have ever had a professional plumber/plumbing company as incredibly professional, timely, proficient, kind and clean, all at a fair price as Buddy at Drain Town Rooter. He is my "go-to" plumber from now on and I will recommend him to everyone I know, who needs any kind of plumbing service! He is the BEST!! read more

Second time working with Drain Town rooter. Always on time, always clean, and helpful. They resolved my sink issue 2 hours after I called them. Would definitely call them again when needed. read more

Great experience with Drain Town Rooter. Ryan, the owner, was very friendly and had excellent communication during my over night plumbing emergency. He walked me through how to slow down the issue until him and his team could arrive in the morning. Ryan and Jugo were very friendly and efficient, they talked me through the issue the whole way. They made sure they brought towels to avoid any messes and cleaned up after they fixed the issue. My faucet works better than it ever has! The price was reasonable as well. I will be calling Ryan for any future plumbing needs! read more

Drain Town Rooter - Ryan and Jugo! - Plumbing Near Me - Mission Viejo, California

Buddy came out and cleared my drain, an extremely Friendly and professional guy. I am very pleased with the fact that he was quick and efficient. I would definitely have him out again. Thank you read more

Finding an honest plumber is like finding an honest mechanic. Once you get a good one, you stick to them! We were blessed enough to have found Buddy. He came and installed our toilet within less than 30 min! He was friendly and very professional in his his field. He answered all my questions regarding other plumbing issues and was very informative in what was needed. Definitely recommend Drain town rooter. If you need immaculate work done. This is the go to place, request Buddy of possible. read more

Called Drain Town yesterday on a whim and found my new plumber! They were able to fill me in same day with their plumber Cannon who showed up and quickly assessed our issues. He was knowledgeable and explained things thoroughly. I'd highly recommend this company! read more

George came out to fix a slow drain up in our shower. After correcting it in a timely matter, he went to the downstairs cleanout for that line and discovered that our 2' pipe was only opened like the size of a quarter after trying to put his camera in. He called another team member out with a smaller camera and we discovered the extremely clogged drain. The company's guys proceeded to open the drain only to find that we had three cracks in the line with holes in the pipe. Needless to say, they called out another team member who had to do extensive cleaning and then had to epoxy the pipe so no leaks could take place under our concrete slab. Our home was built in 1965. George, along with the team members were very professional, clean, and on time. They came around 8:00 in the morning and the last team finished at 7:30 at night. what was most impressive was the communication skills, and their honest diagnostics. Excellent Service... read more

Awesome company .... Very punctual and on point with there diagnosis... Highly recommend them for your plumbing needs read more

If you're looking for a drain specialist who actually shows up, knows exactly what they're doing, and is affordable call Drain Town immediately. They booked me for the same day and the specialist David was nice, professional and solved the problem within an hour. The price was beyond fair and transparent. Thank you Drain Town Rooter! read more

We had Drain Town come to our home in Mission Viejo to fix the plumbing for our washer and dryer. Dispatch was able to send us someone on the same day within a few hours and communicated exactly who was coming and when. Garrett came to evaluate the work that was needed and also identified another issue, then set us up with a reasonable quote and a reasonable window for the work. He completed the work the next day, was very punctual, and communicated as needed. Really appreciate their service and will call on them again when we need them! read more

Called Drain Town when we were having issues with our toilet draining properly. They responded immediately and sent Tom who was extremely professional, friendly and helpful. Although the issue is in the process of being resolved, he keeps working with us to fix the problem - offering solutions. Challenges like this - when you don't understand plumbing - you need someone you can trust to do the right thing for you without upselling you for their own benefit or that of the company for which they work - Tom is that person which means Drain Town hires they right people! I have found me my new plumber - Thank you Tom for being professional, knowledgeable, and trust worthy. read more

2nd time having Drain Town Rooter come out to our house. First time, we had a backed up line on the first floor. They came, scoped the line and did a massive cleaning job of the piping; went above and beyond. Due to the nice service the first time around, we called them again for another job. Buddy and Adam came and fixed our main shower fixture problem while also offering to take care of a bunch of other issues we'd been having (cleaning out sink & shower blockages, re-seating and sealing a wobbly toilet, fixing sink stoppers and installing a new showerhead). They were both very friendly and obviously knowledgeable about their craft. Service was prompt, they showed up the next day and did everything. I would say pricing felt a little on the high end, but like I said, service was quick and thorough. Will be using them again in the future. Thanks guys! read more

An overdue review but I had a new Heat Pump Water Heater with Drain Town in February 2024. Overall great experience with this company. They do thorough clean work and eager to earn your business. Consultation: Dakota came within 2-3 days of me submitting an inquiry for a new Heat Pump Water Heater. Told him my preferences and plans to reroute water lines and actual unit into my garage. I had a lot of inquiries regarding models, efficiency, and what needed to be done on my end. Dakota and his team definitely have their recommendations but I did a significant amount of research in what specific models I wanted installed. I was sitting on a few quotes and Dakota had reached out and his receptiveness to my inquiries, concerns, and timing won me over. Installation: I would like to preface there ended up being some complications(to no one's fault) during my install so instead of having my work done within 2 days it ended up being 2.5 days. Dakota was unable to start installation however he was able to finish up on the final day. Work was clean, to my preferences, and to spec with Santa Ana permit code. I was very impressed with the work. Would definitely have this team come out for any Drain/Water Heater needs. read more

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Fast, knowledgeable, and reliable. Jonathan was a great technician. We will be using this company again.