I had Chad from Drainline come out to check a potential clog in my main sewer line after having an individual from another company come out to my home much earlier and who gave me a $1800.00 estimate for a hydro jet treatment (!) Not only did Chad quickly determine that the hydro jet was overpriced and not actually needed - after sending a camera down the pipe - he took the time to explain exactly what the issue was and why and then promptly cleared the line; something which the earlier guy could've easily done but decided to offer to charge $1800.00 (for what I now know is typically a $300-$600 service.) Always get a 2nd opinion!! Lol. And kudos to *Chad* (who's also a very nice and personable guy) and Drainline Plumbing!!! I WILL be calling them again for future plumbing needs and i WILL be recommending them to my neighbors/friends for theirs Reasonable pricing and *Excellent* customer service! Thanks Chad!! read more

Employee, Raymundo Pablo Matias from Drainline in an attempted hit and run. I chased Pablo down while calling the cops. Pablo realized that he wasn't getting away, so he pulled over at a gas station. Pablo told me that he was sorry and to not call the cops and that he will pay for the damages. I told Pablo too late. I'm on the phone with the police right now and that he should've just stop. Pablo got visibly upset. Meanwhile the passenger an older Hispanic female not dressed for labor work threw away multiple emptied beer bottles. Pablo passed field sobriety test with Hayward Police; however, the truck got towed for Pablo not being licensed. Cops called Chad from Drainline who did not provide proof of insurance as requested by HPD. My insurance attempted to reach out to the company and Chad who took no responsibility; therefore, this is posted. Everyone who ever worked hard and followed the law to pay for insurance to be responsible citizens should be upset. This is why our insurance rates are so high. We get to pay for uninsured and unlicensed drivers. read more

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I have a clogged storm drain that has been a problem for months. I am glad that I ran into Chad's business info. Chad is professional, friendly, and easy to talk to. He cleared and fixed our drain problem. He even gave us pointers on what to do to prevent it from happening. Lastly, he even cleaned the mess it made. I am so thankful for his business. I will definitely recommend him to my family and friends. read more

I am so glad I connected with Chad and his company. He was able to help my buyers in escrow with a trenchless sewer lateral replacement. This was an unintended and emergency repair we had less than a month to deal with. He came through for us with knowledge, excellent customer service, competitive pricing, and more. He was also the only one that was confident enough to tell me that we could get this project done before the end of July, and they did! Let's say I had talked to about 8 companies at least, I lost track tbh. The sewer lateral repair was done very quickly for us and didn't disturb the people living at home. I had to even ask the owners where the heck they worked on, as I was expecting grass ripped out and all sorts of crazy, but nope. They came and left without a trace! The owners living there were also impressed by them as well. Chad and his team will be on the top of my list to call the next time I need a sewer lateral inspection and repairs for my clients. Definitely, give them a try if you're having a crappy time with your sewer. read more

You will see if you hire them! Never came back to do the job! Got paid a estimate fee and a deposit on the future job. Received a text and said they had a family emergency. Never heard from them again. Hire at your own risk! Update: This company I'm referring to is out of Michigan. Not California. There has to be a mix up with business names. I have footage/ pics of the two individuals that showed up to my house. Wearing jackets/shirts with the logo. They look nothing like the ones on this site. The company in California appears to have a professional appearance and shows good work through photos. Please don't get this company confused with the one in Michigan. . read more

Chad and his team are awesome! We needed a trenchless sewer lateral, the price was great, and they worked super fast. Once they started digging they noticed another problem with our sewer connection, informed me about it, and fixed that as well. My experience was great and I can't recommend them highly enough! read more

Drainline Rooter & Plumbing Specialist - After. - Septic Services Near Me

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I needed my sewer clean out access fixed because it wasn't properly done when the sewer lateral was replaced years ago. The cement was breaking and the soil had obviously not been properly compacted, i was worried since it was in the driveway that this could lead to breaking the sewer line. Chad was responsive even with the holidays. His crew came out promptly, and fixed, refilled, compacted, laid the proper cement thickness, and put in the appropriate metal lid. They were friendly, answered all questions i had, and showed me all the steps. Now I know that I won't have any issues in the future since this is the driveway and has cars driving over the area. Looks so clean and nice. read more

Drainline Rooter & Plumbing Specialist - Before - Septic Services Near Me

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Miss Jennifer, maybe the problem was fixed with your toilet and while the toilet wasn't used for ten months something happened things don't stay brand new just because we don't use them. I feel there is another side to this story as it doesn't make sense that someone would just go "Crazy on You" because you called and asked for a repair! What is the real story here? It feels you are attacking someone that doesn't deserve this! When I used this company he was nothing but polite and respectful read more

We needed to get our sewer lateral replaced asap and Chad went above and beyond with the service provided. His response was prompt and he was able to stop by the same day to give a free estimate. The price was fair and below what others had quoted. We were able to have everything fixed the next day! Truly thankful for such quality work and service. Highly recommend! read more

Stay away, Chad did not take the time to do an in-person assessment then qouted a price 3x higher than the next closest LICENSED contractor. When I questioned him he started with insults Pass on this guy. read more

I highly recommend drain line plumbing for your services. They came out on time when they said they was did their job right walk me through everything they did. The price was reasonable I give them 10 out of 10. Thank you for your services. read more

Chad and his team of guys were fantastic! I needed a pipe replaced while doing some landscaping and I needed it done quickly! Chad came to my rescue and his guys took care of my issue quickly, and very professionally. I would highly recommend them if you have any sewer, drain or outdoor plumbing needs. They are the best! I wouldn't use anyone else! read more

I've told Yelp to remove this. Please ignore So please ignore this and discredit it fully. Call him and set up an appointment read more

Friendly customer service. Very timely response. I received a estimate of costs with work description spelled out.

Chad and Drainline are GREAT. I called Chad about replacing my sewer lateral line, he responded instantly, was out to review the property within a day, and then provided an extremely reasonable quote. They obtained the permit, scheduled the city and EBMUD inspection, and had a workday scheduled within a week, all of which they did around my busy schedule. They did the entire line in that single day, passed both inspections, and here I am two days later with my compliance certificate. Chad and his crew are polite, knowledgeable and hardworking. They were courteous towards my neighbors, cleaned everything up, and it was a totally successful experience. I would strongly recommend them. read more

TLDR: dishonest, insulting, unprofessional Chad replaced our sewer lateral for a much better price than other contractors 3.5 years ago! No issues! Just recently he replaced another part of our pipe that had tree damage and moved our clean out. He did it for a great price and was done quickly! No more backups on our end. After this work, I noticed there was an issue with our drain spout near the new clean out. The clay pipe used to extend from the drain spout and into a line underground. The clay pipe now just pulls out from the ground. His workers did start to break up a clay pipe (most likely thinking it was the one they needed to), and then had to run a camera from under the house to find the line. I'm now understanding they broke up our drain spout line and just placed a piece there to make it seem like nothing was wrong. I texted him a photo and question about this last Sunday and he has text read-receipts on. He didn't respond. On the following Tuesday, I texted again. Again no response but he read the texts. I called him on that Saturday and he answered, but after he realized it was me he said he had an emergency with "a 90 year old woman's house flooding" and I asked him to call me back later that day when he was finished. He did not. I texted him again today (Sunday) asking for a call. He called me right away and proceeded to yell at me about "being greedy" and how I've been calling him every day of the week all day long (I called him once). He was EXTREMELY unprofessional, using inappropriate language. He said he was with his family and he doesn't work every day (understandable, but he may want to not say he's always available and change his hours open). He said he would have someone come out to fix a 2.5 minute issue, but to NEVER contact him for any work again. I put him on speaker phone so my wife could hear and she told me just to hang up. I was completely amazed as he claims he warranties all of his work. I've also included screenshots of our messages where he said I could contact him as he's "always here." I've never been treated so poorly by a "businessman", but I just checked out his other negative reviews and this doesn't seem like the first time someone's had an issue with him. BBB also has many other negative complaints against him. As an aside, the work he did 3.5 years ago was a different business name and license # than currently. Wonder why he had to change it... My recommendation is that if you're going to watch all the work being done, and it's a good price, go for Chad! But if you aren't overseeing the work, there's absolutely no way to guarantee he and his workers are being honest. read more

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Terrible company. They are, unprofessional, rude and unorganized. I would not recommend them !

My sewer pipe collapsed and Chad had it replaced in two days for less than half the price of another plumbing company. I couldn't be more pleased with the work and with his attitude and friendly helpful personality. Penny Pleasanton CA read more

My experience was Chad and Drainline Plumbing was excellent, so although it was a few years ago I want to leave a review. The sewer line beneath the concrete slab floor of four rental apartments had corroded and collapsed. A new line had to be run, a huge job which included tenants having no kitchens or baths for a few days and having to be put up in hotels. Chad's analysis of the job was excellent, and his bid was reasonable. His crew showed up on time and laid an new alternate sewer line outside. The work was done cleanly. The foreman was great and had been with him many years. The hard part was tearing up and replumbing the bathrooms, and coordinating with the other workmen rebuilding the baths so that tenants were inconvenienced and in hotels the shortest time possible. The job was difficult, of course new problems arose, and everything was handled as smoothly as possible. read more

We worked with Chad who did a great job of explaining how everything would work and gave us a fair price. The pipeburst job from the front of our house to the sewer main in the street completed in the single day's work as promised. The new popper cap is discretely located in a small round irrigation box. Also the hole in the street's asphalt is much smaller than other pipeburst jobs I've seen in our neighbors' houses. read more

Drainline has the specialized equipment required for trenchless drain replacement, which greatly reduced the cost of replacing a drainage line underneath my driveway. The service was efficient and everything looked great after they were done. They let me know before the service that there was some chance of causing a leak in a water line that runs very close to where they needed to do the work. A small leak did occur, and Drainline Plumbing repaired it the same day. Drainline Plumbing gave me a price that was less than half of another quote that I had received, and the other company had told me that if they caused a leak that I would have to pay extra to have it repaired! By contrast, Drainline Plumbing took full responsibility for doing the repair. A month later I called to ask for an invoice, and they sent me one very promptly. It was a great experience all around! read more

Last winter, my small basement leak became a big leak and needed a solution, preferably from someone that has experience and knows about drainage problems. I contacted several contractors and Chad was one of two that responded immediately to schedule a meeting to assess the problem. (The first guy proposed digging a French drain but his equipment was too wide for the narrow path to the leak so he was out.) Chad came by the house on time and assessed a sump pump was the solution which I thought was better. Initially the thought was to put the pump outside the corner leak but Nery, who actually did the work, recommended we move the pump inside to ensure a more effective solution which I agreed. The work was done with Nery and his quy working overtime to ensure the job was completed in a day as promised. The quys showed up on time, re-assessed the situation, recommended a more effective solution which took a littler more effort but worked overtime to complete the job as scheduled. Nery explained what needed to be done to install the sump pump, the materials needed, and how the installation would work. Overall I was very happy with the work (which I tested out myself) that Chad and his guys did. Moving the pump inside took some extra work that added to the initial cost but not by much and was fair in my opinion. It was a very professional job all around from initial meet to completion not to mention Chad was able to squeeze me in between ongoing job commitments. I highly recommend Chad and his company if you have any drainage problems! read more

I called this company for service. The owner, Chad Danelson came out to my business to repair a line to a toilet. I paid him $1300 to fix the problem. I closed my business 10 days later for remodeling. I am now in the process of reopening my business. I discovered the toilet was still not functioning even though it had not been used in 10 months. I called the company to see if they would fix the problem yet again. The owner, Chad went crazy on me, called me every name in the book, swore at me up and down, THREATENED me and my business, claiming he was a member of the Hell's Angels motorcycle gang. He told me he was a gang member and would come out and DESTROY my business! What an insane man. I am reporting him to every possible bureau as well as the police. Update: a few hours after my initial interaction with Chad, the office manager reached out to me and apologized profusely. She told me this was not the first time this had happened with this person. He had many instances of threatening and screaming at clients. She assured me that this man would never contact me again. She also failed to mentioned that he in fact was the owner, Chad Danelson. I tried to give the company the benefit of the doubt and allow them to fix the problem. I was very clear that I wanted nothing to do with the abusive "employee". They sent 2 men out to look at the problem. They cut open my concrete, dug out a 4 x 2 ft hole. I told them that before the work went any farther I wanted to speak with the owner to make sure we were on the same page. It was then I realized that the verbally abusive, threatening employee and the owner were one and the same. Chad Danelson began calling me repeatedly. He left voicemails and then multiple texts. In those texts and voicemails he proceeded to tell me it was going to cost $3800 on top of the $1300 I had already paid to FIX the plumbing that they didn't fix the first time, 10 months ago. How insane is that? The guy didn't fix the toilet the first time, then goes crazy when I tell him it's not fixed, then he send guys out to rip up the concrete and dig a huge whole then he wants to charge me $3800 on top! This was after I told both him and his manager I want zero contact with him ever again. This company owned by a crazy, abusive, threatening and self described GANG member. Who after all the abuse and insanity then tried to get $3800 off me to fix something he was supposed to fix correctly the first time. STAY AWAY. I have filed with every agency possible. This guy needs serious mental help. Run away, do not ever hire him. read more

Willing to work with me, and when of the best deals in terms of sewer lateral replacement. They work fast and get it right. Highly recommend working with Chad. read more

Their quote on replacing my sewer lateral came in below the others and they were quick to get the job done. Communication and payment was easy and I'm super pleased I decided to go with them. read more

I knew I had root infiltration for a couple of years. I had been snaking it out periodically, but finally gave in and got some quotes to have the sewer from the house to the street replaced. I got several quotes and Drainline was by far the best pricewise. I was a little worried that I went with the low bid. But, Chad worked with my schedule and came out for an inspection after hours...gave me a quote on the spot. His men were professional, quick and clean. They started at 9:00am and were done by 2:00pm, inspection and all. When they were done, I couldn't even tell that work had been done in my yard. I highly recommend Drainline Plumbing !!!! read more

Called for a quote for a sidewalk certification. Guy said he'd call me back in an hour. Nothing. Sent a brief follow up text and got my head bit off. Granted my text was on a Saturday, but no need to be a jerk. read more

We just moved into our house after a year of remodeling. The first time I did the laundry, our bathtubs and sinks backed up with sewage. Talk about panic. We had a plumber come out immediately. He could not snake the main line because of tree roots. He charged us to camera the line and quoted us an insane amount to fix the spot. Chad was our third quote. He did not charge to camera the line and gave us a free quote. His quote was half the amount of the first quote and cheaper than my second quote. He was so knowledgeable and patiently explained the whole process to me. I now know more about trenchless sewer lines and sewers than I ever care to LOL. He is a super busy guy but he was able to do the emergency repair for me rather quickly then come back to finish off the full project. We had opted to get our sewer line replaced completely with the trenchless versus just fixing the one clay spot due to all the trees in our backyard. We didn't want to deal with another clog/sewer repair anytime soon. Anyways, if I could give him 10 stars I would. Super nice guy, hard working employees, best price. He didn't even collect a deposit from me after the emergency repair. We didn't have to pay him until all the work was completely done. Everything was permitted so you know they don't Mickey Mouse around. Thank you Chad and your hard working guys! I have working sewer!! read more

Chad was quick, professional and very respectful of my time. He kept to the timeframe quoted and thats what mattered the most to me. If I ever have issues again, he's going to be the first person I call. read more

Last week I found out that I had to replace my sewer line.....I am not big on giving 5stars simply because a company has to impress me in more than hello....Today I met Chad the owner he was professional, knowledgable, kind, price competitive although we didn't start the job I felt deeply he deserved a 5star review because what he did do was 10 folds better than his competitive read more

-I should have read the Yelp reviews before working with Chad Danelson and Drainline Sewer Specialist. -Both of his contractor's licenses 1009295 and 979608 didn't have any current issues. -He started working without a contract. He still hasn't provided a contract. -He lied and said that the job was complete and passed inspection. -I mistakenly took his word and paid him thinking it was complete. -I checked back with the City/County and found that the inspection actually FAILED. -He left the street in a condition that the County has issued correction notifications. -When other contractors see his work for the cleanout access, they point out that he botched the job. -The job is still incomplete and I'm going to have to find someone else to possibly redo the entire drain line. read more

Prior to purchasing our home I called Chad and he provided me a lot of details regarding sewer lateral. We were making offers on homes that happened to required new sewer lines. After speaking with Chad I had a better idea of the process and what to asses to understand the cost. Chads info put me at ease because Prior to speaking to him I had heard horror stories regarding sewer lateral and costs associated with the job. We eventually purchased a home and it needed a sewer lateral to be completed after closing. The county I live in requires the lateral be complete to standard and tested within several months. If it was not done the county would do if and place a lean on property. I was prepared after speaking with Chad the first time. I called Chad back and set an appointment. He eventually was able to come out and assessed the job. His initial quote was reasonable compared to other companies in the area and way below a few. Furthermore at the time his website stated he would beat other quotes by 10%. Chad was apprehensive about doing my job at the price due to the strict permit process in my county. I am a stickler and stayed on him with no relent and he finally came through. I could have gone with someone else but I am now incredibly happy I did the research and stuck with Drainline. The job was complete in a day and the crew were incredibly professional in all aspects. The cleanup after the job was fantastic. The job site when they were complete was cleaner than before they started. Overall a positive experience and great quality of work. Chad followed up to ensure satisfaction and provided the certification from the county. I have since recommended the company to my realtor and friends. read more

I am so happy that I chose Drainline Plumbing to do my work. Chad responded immediately to my first call and gave me a more than fair estimate to replace my sewer lateral. There was some urgency in getting the job done and he fit the job into his schedule. He even shared with me that the city had a grant available to help pay for sewer laterals. I always get nervous when I have to call someone in to do some work on my house because there are so many shady people out there. Chad has integrity and is willing to work with you. I will definitely be calling Drainline Plumbing again. You have a permanent customer! read more

Chad was very helpful and friendly, came out to our house after hrs because I had to work long hours during the day. I explained to him what our concern was since we bought the house 2 years ago and 2 clean out later it's still clogged.. he did an assessment and camera inspection at no charge and told us what the problem was. Eventually we decided to the it done and we choose him because he really gave us a good impression when we met him. They got the work done in half a day which involve d a lot of digging and routing new sewage pipes. They cleaned up their work area too! Since then all the drains are running smooth and no standing water in the sewage pipes so....so far so good! Thumbs up to this company and Chad! read more

initially this was a very negative review of chad and his business. this morning he came by and addressed each of the complaints in the review that was posted. he spent hours cleaning up after himself and crew and made everything right. he also took the time to sincerely and honestly apologize for himself and his crew. it was contrite and we deeply appreciated it. it says a lot that someone would read a lengthly, impassioned review and instead of just being angry take it to heart and make things right. read more

Had a great experience with Chad and his team. He was very responsive, on time, took care of all the inspections and permits. (We had to have a sewer lateral done on a home purchase.)True to his word. The work was done timely and the clean up was great. Thanks Chad for a really good experience :) read more

Had a very cordial and polite conversation when booking the service but here we are 3 hours past the promised ETA, clogged drains and sewage backing-up, and no one is here--3 phone messages have not been returned, and no one has called to reschedule. NOT A GOOD FIRST IMPRESSION OR GOOD CUSTOMER SERVICE. read more

So glad we called and you will be too. Not exactly the situation we wanted to be in, but nevertheless we wanted it resolved quickly and done correctly. The owner, Chad, was incredibly responsive. Drainline came over quickly and provided us a competitive quote (we had multiple bids). Very knowledgeable and truly did a great job which spanned a few days. We were home during the project and can attest to the exceptional work ethic and "can-do" attitude. The communication throughout the process was excellent and we'd recommend them with 5 stars. Very happy overall. read more

Chad is a great guy and will do his best to complete the job if he knows he can. He will not do something he feels might be problematic to save everyone stress. I would recommend him for drain line work and clogs. read more

Chad and his team did a fantastic job with our lateral sewer replacement. They were easy to work with and got the job completed in the promised timeframe. Great customer service and great quality work. We will definitely recommend them to others. read more