Long overdue review- I waited too long to get the snowboard I was eyeing all winter, knowing that…read morethey eventually go on sale in the spring. I really needed to go down a size and get a softer board. After losing track of time months later, I found out that the style I wanted was already sold out almost everywhere, and my size was nowhere to be found. I searched the internet for so many nights just to keep track of anything to come back in stock. After giving up on online searches, I decided to look into local shops. I got so lucky to stumble upon a shop in my hometown that had my size AND a sale price as well. When I called, the guy was nice enough to keep it on hold for me so that I can come on a day where my work schedule isn't crazy. I wish I got your name. It was honestly one of my most mentally exhausting and frustrating weeks, and I guess I was trying to find something I wanted so that I could treat myself and have something to look forward to. To be honest I was ready to pay full price for how much I wanted this board. I know CBS doesn't sell online and I am grateful I had somewhere to go where online shoppers weren't a competition. Thank you again for your assistance with helping me build my dream board and for making my week better when I made the purchase. I'm beyond grateful! I can't wait to become a frequent shopper here in the winter

Thanks for getting our skies and snowboard turned in August for our South America ski adventure.read more

OMGGG..I can not rave enough about this place!!! Ever since a good friend recommended it to me…read moreyears ago, my fam and I have since come back for our EVERY snow need. PF Powder (aka P.F. McMullin Snowboard and Ski Co) is a cute small business ~ literally your one stop shop, specializing in all things ski & snowboard. It's located in Santa Ana in the deserted looking Edinger Business Park. They are definitely known for their discount prices on all winter/snow-related gear, outerwear, and accessories, as well as services like waxing, tuning, and rentals. When you walk in, the store is so neatly arranged and organized, it's super easy to find everything you are looking for. After coming here for so long, I legit just discovered that upstairs houses their "gently used" section, for those looking for an even more affordable option. The workers are super friendly, with a chill vibe. Everyone is knowledgeable & always willing you help you. My lil fam of 4 snowboards every year, so we have come here (year after year) to update our snow outfits, to googles, boots, snow socks, thermals, & beanies. You name it, they have it..AND we've bought it! Even when my kiddies wear younger..babies, we even got sledding/tubing gear here, so they could play in the snow. We really appreciate the affordable prices ~ ranging to discounted ones to more pricey name brands. HIGHLY RECOMMEND!!!

Such a cool small business. The workers here give off the hip chill outdoorsy vibe- like they know…read morewhat they're doing, could scale a mountain, and they would never be bothered by anything. We were greeted multiple times stepping into the store and asked if we needed any help. We just came here for a snow jacket to prepare for real cold. The inside has cool decorations, snowboard brands etc kind of like a little wooden fort. Theres even a laddered second floor where they sell 2nd hand items. The store is divided into sections for board care/rentals, they have curtained fitting space and a toilet. They even have helmets and ski shoes. The prices here for snow jackets/gear (have pants too) are definitely cheaper than other name brand outdoor places and good quality (150-200), even cheaper than some outlets (but im not too well versed in brand comparisons so dont quote me if you are seasoned). I I think accessories might be cheaper at outlets?, but its more convenient to get everything in one place. They have toe warmers and google covers. They even have the board conditions for different mountains written on a white board as if you were up there in a resort. It would be great if they had a diagram for beginners of what clothing items/essentials to get including accessories and thermal layers as the store overall is very approachable to a southern californian newbie. The only thing is that it is a bit hole in the wall, parking is a bit confusing as you do look like you're pulling up to an inn. But there is a parking lot and we seemed okay parking there for our time here. Had a good time here, would recommend it to anyone looking to get into winter sports.

Earlier this year as a tribute to my late mother, I wanted to get an update from my 2007 Cervelo…read moreCarbon Soloist with some money she left me. From the moment I came to the store, the staff (Chelsea and Kristen) knew what I was going through and what I wanted to do. In selecting my new bike they let me know what was available and how it could be modified so that I get the best possible ride. The test rides and accessory selection were fun and exciting. The anticipation was grueling at times, but when it was ready it was all worth it. Since then, I've been well taken care of with tire maintenance and tune-ups. This place is truly a community/family for which I plan to be a part of for many years. I look forward to attending a workshop and going on group rides...once I retire within the next year.

This is an awesome bike shop! The team here are smart, kind,…read moreand honest. I've been coming to them for years, and I've always received exceptional service, great advice, and quality products. 5 stars in every category!

First off, I would like to recognize Gavin, Luke, and Kyle for their exceptional service! They were…read moreattentive, helpful, and very informative. They have multiple rows of snowboards to browse through, at least 5. Along with quite the selection of bindings and boots to choose from on their wall. Each sticker price is a package deal that includes boots and bindings. We chose a board that was $519. We opted to upgrade our gear, which they gave $120 credit towards boots and $100 towards bindings. They have enough variety to fit your budget that includes options from current and past season to choose from. Binding installation was also included in the package. Boots we chose were priced at $310 in store (online price $330) and bindings at $240 (online price $250). So we ended up paying $190 for the boots and $140 for the bindings. Our grand total came out to $928 with tax. Do the math and that comes out to a bang for your buck. We saved about $300 from the set we initially purchased at REI. Competitive prices and great customer service. I highly recommend stopping by :) pro tip: do some research on gear you are interested in before going, call in to check on brands and sizes you may be looking for, and try to come in on less busy hours like weekdays for the full experience.

I did make a clothing purchase as they had a specific size I was looking for and I needed the item…read moreimmediately. However, prices are def not outlet prices. Not super warm and welcoming either but if you know what you want, they have quite a selection and may carry things tha other places do not have. Don't expect low prices here. You would get a better deal anywhere else.

Outstanding service and selection for literally the entire family, including infants. This shop has…read moreeverything that an adventurous family is looking for. What makes this place so amazing, is the personal touch and the incredible ability to listen to what you are looking for and to go above and beyond in explaining what you are purchasing and how it's used. Highly recommend this place!

Bought a new set of snow skis, bindings and boots but needed a shop to install my bindings…read more Found SoCal Surf Shop via Yelp, went there and was I completely surprised at the level of great customer service, knowledge, and attention to detail that Paul and his staff provided. It has been a while since I have walked into a store front and be met with genuine care for the customers needs, no pressure to buy something or up sold, and just be friendly by conversing with one another. It is a place that I can see why so many enjoy going to because SoCal Surf Shop gives you a vibe of all is welcome regardless of your activity preference or skill level. The shop has everything you need for surfing and snowboarding ( uh um, carry more ski stuff for us old schoolers ), the prices I looked at you will definitely get a good deal, and then you have a shop who really cares about its community and the people they serve. I am so incredibly happy and grateful that I found my go to place for all things sand and snow. Thank you Paul and staff for being so kind and rad

Large store with a great selection of clothes, shoes, boards, and equipment. Unfortunately, the…read morecustomer service was very disappointing. Despite several employees being on the floor, none of them acknowledged customers or even made eye contact. We ended up purchasing a pair of shoes and a shirt, but the overall experience felt unwelcoming.

Bro!!! Dylan was awesome at the Garage. He hooked me up and we got my 4 year old his first set up…read more Dylan showed him everything and how to build his first skateboard. Great price. Employees like Dylan.will keep customers coming back. I've been coming here since I was a youngster now i get to bring my son. Thanks Dylan!

Worst ever! Sent a claim on February 19th. Haven't heard anything back and it's now March 26th…read more Seems due to a warehouse change they no longer accept warranty information. I've sent 6 follow up emails during that span and haven't had a single reply. Wish I could post negative stars. I think I just lost those sunglasses I mailed to them.

I have a been a long time, loyal customer for more than 5 years. This last order of sunglasses…read moreneeded to be replaced due to a clear coat defect. The clear coat was peeling off after 4 months. I had to start a claim, mail back the glasses at my cost even though their physical address is 5 miles from my home, and wait for them to decide if it was covered. These come with a lifetime warranty! I wear prescription glasses. So I had to be without my sunglasses for 11 days. Then when I received the replacement frames they also had a color defect in them. I contacted customer service immediately. They said it was not their department that was responsible since it was a warranty item. They are in the same building! So I had to wait for warranty to get back to me and fill out another claim form. Then they told me I had to mail them back to them. AGAIN at my expense! I will not purchase anything from Billabong, Boardriders USA or VinZipper again. They lost a good customer.

One word, four letters, one syllable: Hero…read more That's exactly what comes to mind when I think of the employees of VOLTSURF. I watched from a distance as a representative from VOLTSURF saved a dog from getting hit by a car. After safely returning the canine to its visibly distraught owner, he came inside to help me find a fin and an ore for my paddleboard. If his heroics weren't enough, I got a discount and a bunch of stickers for free. If you want to support people and places that do good in society, look no further than VOLTSURF. Efficiency, Friendliness, Outstanding Products, and Courage; What else can you ask for?

After coming in for a talk with the guys at VOLTSURF they showed me how much pride they actually…read moretake in making customers happy. We had a talk about why the board was cracked and how it happened and then they dialed me in with a new board. They hooked me up and I'm pleased to say that I'll stay a happy customer after experiencing the customer help and satisfaction. Thanks for all the help VOLTSURF and being able to get a college student back in the water!

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

Desarae was absolutely amazing! Thank you for assisting our family and letting us know about the…read moreno sweat protection plan! She was so kind and attentive! Thank you thank you

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!