I called 8, yes I said 8, plumbers. These guys were the only ones that called back when they said they would. I swear I felt like a rejected teenager, sitting by the phone, waiting for plumbers to call. Drip Drop called back and scheduled a 2 hour window for which they were EARLY! Sean came in, quickly diagnosed the problem (leaky drain pipe) and fixed it in a half hour. My expectations were well exceeded by their professionalism and their promptness. I would recommend their services to anyone who needs a plumber. read more

We called up Drip Drop to help with a stopped up bathtub. For weeks we had put it off because our experiences with plumbers were absolutely horrible. Not anymore. Working with Sean at drip drop was the best experience I could possibly have. I got TWO confirmation calls from the company, and he showed up ON TIME! He was very friendly, very kind and very honest. He did the work in a timely manner and even became friends with my dog! We will absolutely be calling drop drop back up for any and all plumbing needs that we have. And I recommend you do as well. read more

Very pleased. I emailed them last night and they were on site this morning at 8:30 AM. Friendly and courteous and clean! Explained everything to me and they were finished with the repairs in two hours. read more

Plumber was knowledgeable, but way overcharged for a cartridge. When he finished the faucet handle was misaligned. The experience of overpaying for a so-so job left a bad taste. read more

Drip Drop responded to a Home Advisor . com form I filled out within minutes. I had a plumbing issue....burst copper pipes frozen over winter....Allan came out that afternoon, gave me a quote which I thought was fair, and said I could fix it today, right now, which he did. Problem solved, great service, read more

We have now used Drip Drop 3 times in the past few months (unfortunately!!) and they've been great each time. Professional, responsive, helpful, thorough, reasonably priced. They will continue to be our first plumbing call! read more

Excellent service , very professional, excellent customer services. Do recommend. I had the ejector pump, the valve and cover replaced. read more

I am typically not a 'review' person. But I have to say Drip Drop was able to come to my emergency same day that I called. Mark came and he was able to determine exactly what the problem was and proceeded to fix it. I was so surprised that he finished so quickly, I was thinking this was going to be a half day job! I will never use a different plumbing company. In addition, I will request Mark. He is friendly and thorough and knowledgeable. I love Mark! read more

Needed to get my water heater replaced. Drip Drop Plumbing sent Martin McIntosh to complete the job. He was very professional, friendly and honest during his visit. Took the time to explain all the work that was to be performed. He completed the work timely and the unit works great. In addition, he was very mindful of my unit (ensured that the place as when he arrived). Great company and great plumber. I will hold on to the number for future reference. read more

They did it all, very well, and at a fair price. I called Drip Drop Plumbing for help with a toilet problem. They looked for the least expensive solution, and gave me what I felt was a fair price for the work. It turned out that the problem was much more extensive than just the toilet; it was a backed-up sewer problem. Drip Drop then looked for the least expensive way to solve the problem and again gave me a price. The work was now much more extensive, but I believe the price was again fair. The plumber that I thought I needed turned out to be a plumbing contractor, and Drip Drop was capable in all areas. In the end, old clay sewer pipe was replaced with PVC, and it was gratifying to know that Drip Drop was capable of doing what ever it took to correct the problem. This is not the kind of project that one looks forward to having done, but it was necessary, and Drip Drop did a fine job. They were careful to keep the dust and dirt to a minimum, and they were very professional in every aspect. They always knew exactly the right thing to do. That is, right for longevity of the work and right from a cost standpoint as well. Plumbing is never inexpensive work, but when one needs it, one would like it to be done well at a fair price. That is Drip Drop Plumbing. Ask for Ron. read more

Thank you Carla and thank you Shawn. I called in this morning to a website that will distribute my work request to a bunch of contractors and they are the first one to call!. Carla is very courteous and pleasant. Shawn is prompt to the service and again nice guy. very knowledgeable and as a customer, you get no pressure at all from Shawn. He is not persuading you to change additional things as he is onsite. He will provide his opinion and customer is free to call them out again for service next time. The job that I called them for is that I had a bad sump pump and i wasn't paying much attention to it until the alarm went off on the battery back up one. The main one is not working and the back up cannot handle the amount of water coming in also.. it was to a point that it almost over flow. But if changing both pumps at the same time is painful on the monthly expense, so eventually I only changed the main. However, I totally enjoy the experience and I will definitely call Drip Drop again for any other plumbing job in the future. Prompt, courteous, reasonable priced, and quality work. Among all, Promptness is the most important. Carla and Shawn, thanks and well done. Oh, one more thing, that I was talking to Shawn about is acceptance of Paypal payment. I have with Paypal the Bill me later service ( a Paypal credit service ) that I can deal with Paypal and pay the bill overtime in 6 months. However, the Vendor will get paid quick, but I will have that flexibility. I really hope that they will consider this in the near future. I am sure that a lot of people will feel comfortable about it and also more willing to do a bigger job that right now as they can pay over 6 months with Paypal. Shawn, let's get Paypal! read more

Pros - Working with anyone other than Sean is a mistake - 24/7 Service (when it works) Cons - Working with anyone other than Sean is a mistake - 24/7 Service doesn't always work well (e.g., voicemail system didn't/doesn't really work, troublesome to get to a live person) - Emergency appt. was 1hr+ late - High plumbing fees/quotes (was quoted $800 to replace a sump pump only) read more

I had an outside faucet problem that had been bugging me for quite awhile. I set up an 11:00 appointment. Shaun showed up at 11:00.That was the first thing that impressed me. After I explained what my problem was, he explained what the remedy would be and told me exactly what he would do. He answered any and every question that I asked. He did a very professional job and he even cleaned up afterward. If I ever have any other plumbing problems(big or small) I would definitely call DRIP DROP. I would recommend them for any plumbing problem. Very professional ,very good. read more

I hired them to replace drain pipe (old metal) for washing machine with PVC and install new garbage disposal. They talked me into cleaning the drain pipe instead. After work was complete, they said 90 warranty would only be honored if lint trap installed. Once the lint trap was purchase we notice the instructions said do not use in pipe. Great, now I will still have to get the pipe replaced. Added expense and time. They installed garbage disposal. Then the dishwasher did not drain. Called repairmen and instead of problem with dishwasher, repairman checked garbage disposal hook up and noticed plug was not removed in disposal. He punched out plug and dishwasher worked. The instruction clearly state to knock out plug if attached to a dishwasher. Another added expense. DON'T think I will be using these guys ever again. Will you? read more

Very professional and accommodating. They were able to come out and fix the plumbing in my house and were willing to work with my home warranty company. I was very appreciative and pleased with the work. I was recommended to this company by my Mom and now I know why she think so highly of them. Thank you Drip Drop! read more

Alarm on back up battery for sump pump was going off & we couldn't get it off. Called drip drop plumbing. First guy shows up and says it's a broken dipstick which he thought he could repair quickly & easily. Second guy (owner) shows up while 1st guy outside getting tools. Five minutes later he tells me we need a new pump and battery backup. $1700 minimum. Bought a new battery on our own and fixed it for $100. read more

Hired drip drop to repair a water heater vent that was installed incorrectly on a power vented unit. Dealt with Ron the owner directly. He gave me a fair price for the work. Tim was one of the guys that I've dealt with the repair. He was professional, competent and worked fast. The prices are fair for a licensed plumber doing the work. I would recommend them for all types of repairs in and outside the home! read more

They were supposed to be at my place between 8 and 10am. They called me at 8:30am and said they wouldn't be able to make it until noon because they had a bunch of flooded apartments. From where I'm not sure because it was freezing outside. read more

I used HomeAdvisor to find a plumber to look at my broken toilet handle. Drip Drop Plumbing called me back immediately, were very friendly, and offered to come out with a free estimate as soon as was convenient for me. Lou arrived promptly, answered all of my questions, also looked at my sink and bathtub, and made useful, specific recommendations. He gave me a reasonable estimate of the repairs needed for each, and then worked on the toilet repair. He was very professional and nice in his manner, and repaired the toilet very effectively---it now flushes better than it ever did. Lou also immediately came to the phone later that day and answered some further questions. I highly recommend this company, and will definitely use them in the future. read more

Very knowledgable plumbers, very reasonable rates, very professional. Very easy to work with - flexible and helpful as we were jerked around by the City of Chicago Water Department Water Inspector read more

Drop drop and been our go-to plumbing service for the last 10+ years!! We have had excellent, professional services including adding sump pumps, a water filtration/reverse osmosis system, remodeling of 2 bathrooms with marble tiling (which looks amazing) and has updated old bathroom piping throughout 2 properties. Ron is knowledgeable and professional while Karla is prompt and really helpful at scheduling and answering any questions. Great team and service! read more

I had an emergency sewer line back up and started flooding my basement. I called Drip Drop and they sent Sean over within an hour! They got to work diagnosing the problem and kept me advised through the process of possible outcomes. He gave me honest advise that helped me make a decision that was best for me. He is genuine and you can tell he takes pride in his work and their reputation. I highly recommend Drip Drop. Their prices are fair and their work is reliable. read more

Sean and Joseph were my knights in shining armor today!! Nothing like stepping in raw sewage that came in from underneath your toilet. They were able to come out quickly and they found the problem right away! Tree roots in our sewer line. Even though it was late in the day, they stayed until almost 6:00pm to get the job done for me!! They told me everything to expect regarding the procedures and the cost. They were friendly, respectful and cleaned up so well, I never knew they were there! Everything is working great! Thank you so much, Drip Drop! read more

Had Ronny come out to look at my water heater in my home daycare center. He came out within 2 hours and that was important cause that blizzard hit the very next day. Initially it seemed like a simple fix and all was well. Then the unit immediately failed and he dug deeper. All this time he called me on the phone to tell me exactly what was happening as I was working at my job across town. He explained the situation clearly and showed, with personal intent, that he will do whatever it takes to get this job done. He called me a total of four times while at my place keeping me informed as to his thoughts. Discontinued parts, obsolete unit, it was escalating into a bigger job than anyone could have predicted. Between all the legwork necessary for this job and all this time he needed to fix my water heater, my bill should have been double what he finally charged. I am completely satisfied with the professionalism this company exhibits and will call them back in the future. Thank you Drip Drop. read more

We wanted a non-union plumber which isn't always easy to find around Chicago. We were very pleased with Drip Drop Plumbing. They responded immediately to our inquiry, came out promptly to give an estimate range, returned to do the job, billed us at the low end of the estimate range, and were satisfactory in all ways. read more

My company called them to come out and estimate a repair to our bathroom and they came same day. They were reasonably priced. They came back next day (same day I called to set up repair) and did a great job! I will use them again for sure. read more

We called Drip Drop out to use a camera to see if our waste pipe was broken. Other plumbers with cameras only guessed. Drip Drop was able to determine with accuracy that we did not have what could have been a very expensive problem. They were professional in every way. read more

I had these guys come out for a leak from the upstairs bathroom to my kitchen. They traced down the cause and repaired it with reasonable rates. He even went above and beyond informing me that my water heater was badly leaking and would soon rupture!!. Thus saving me thousands of dollars in basement repair. Then, they came out to install it after a very poorly tried attempt at installing the tank ourselves. They came out at 6:30 at night. So THANK YOU drip drop plumbing, I will definitely refer you to others.!!! read more

They were quick to set up an appointment, and came during the time they said. Even got a call they were on the way. Super quick and efficient. Will definitely use again! Also, Lou was especially friendly to my little one who asked him MANY questions! Definitely recommend. read more

Prompt courteous service! Job well done! fast and efficient, would highly recommend. Kitchen sink rodded and draining great! 1/2 hour start to finish read more

So set aside the slightly silly sounding name - this is a serious plumbing company. The plumber arrived within the time scheduled - diagnosed the problem - quoted a price (NOT an hourly rate) - did the work expertly - and although it took longer than expected, charged me exactly what they quoted. AND it worked. I would definitely recommend Drip Drop to anybody who needs a plumber. read more

Drip Drop did a great job replacing our water heater. We called them after 8:00 in the evening and was glad to know they would still try to come out in a couple of hours. The tech called us within 2 hours to let us know he was running late and asked whether it was OK to come out first thing the next morning. He came promptly in the morning and completed the work in 2 hours, and explained everything very well. We are very satisfied. They will be the first plumber we will call next time we have a plumbing need! read more

Owners of a multi-unit apartment building and Drip Drop was one of a several plumbers we had look at multiple repairs needed in the building. They were, however, the only company that consistently followed up with estimates, phone calls and arrived on time for all appointments. High quality work installing a new high efficiency common water heater, replacing old galvanized pipe and minor fixes in each unit. They continue to be our go-to plumber for our property. read more

Wonderful Experience! Came out within an hour of call & identified & repaired my water pressure issue. Price was excellent. Very professional, knowledgeable & congenial. Will use for my next plumbing needs & recommend to friends. read more

They provided us with quick and professional service. We are happy with their work. If we have another plubing job, we plan to use them again! read more

I would NOT recommend this company for your plumbing needs. We called them on a Sunday night because of a leak at our townhouse in the city. After a few hours, their plumber showed up just to say he couldn't fix the issue because he couldn't shut off the main water line and that he had to call the city in the morning. He spent an hour or so there doing who knows what, apparently making the leak worse. I called the city emergency line and they told me ANY licensed plumber should know how to shut off the water main. Sure enough, I called another plumbing company the next morning and they knew how to shut off the main. The other plumbing company was in and out in 30 minutes and completely fixed the issue and even commented how the last plumber, aka the drip drop plumber, had made the problem worse! Not only that but this plumber fixed the problem for $1000 LESS than drip drop quoted us to fix the issue! I'm not sure if drip drop's emergency tech on call is just not knowledgable but I would Not recommend this company! read more

For basic plumbing jobs these guys are fine. In fact, the plumber with whom we worked was downright nice. That said, we made the mistake of giving them the go ahead to fix a sewage pipe leak. The plumber assured us that the job was no big deal and that he knew exactly where the leak was. Unfortunately, a job that took him 3 days to do ended in money out the door for us and remained unsolved until we hired a plumbing company that actually specialized in sewer problems. To make matters worse, what was written on our invoice was not the work the plumber did-he claimed to have replaced 10 ft. of pipe when he might have replaced 6 ft. at best. In an effort to recoup the money we spent, the owner Ron won't return my husband's calls and won't address the photos we took showing that they didn't install the amount of piping they charged us for. In short, we would never hire them for any future work and warn folks about using them for anything other than basic plumbing jobs. read more

BEWARE!!!! Called the company for my electric water heater. Service guy came out and reset the water heater. He said everything looks good and left 15 min later. About an hour after he left a strong electrical smell was coming out of the closet. I called the company back and told them the issue...it took them over two hours to get a service guy back. The guy came back and said its a really strong smell. I watched him take off the cover to the water heater and noticed the thermostat was turned to max. I asked if he turned it to max and he said yes. I thought that sounded dangerous. I noticed he made a few calls on his phone and had no clue what he was doing. He finally came back and said we needed to replace everything and it was going to be $855. I called another company and they looked at it and said it was a bad thermostat. $100 dollars fixed the problem. I was out the $160 Drip Drop charged me for the service call!! Not happy read more