Great customer service: friendly, quick and not pushy trying to sell you more. Highly recommend.

My partner took our car here for an inspection because it was near his work. It failed inspection, and they cited $900 in repair for leaky power steering, hoses, and burnt out bulbs. The bulbs we didn't argue (I mean, they work or they don't -- right?) but the power steering sounded fishy. It had felt fine to drive, after all. So we took it to our usual mechanic to get it looked at, and the power steering was fine! So we had him replace bulbs and just do normal high-mileage maintenance (just fluid flush and fill, etc) and it passed inspection JUST FINE. Get a second opinion, these guys are SHADY! read more

It's all about the Money at this place! I was driving down McDermott and my car just cuts off at the light. Not but luck I was able to restart and pulled into Drivers Edge. The guy at the front desk could have cared less that I amount caused an accident. He wouldn't even do a test to check the error codes or to at least seem helpful. The only words he told me I would have to leave my car with them and it could be costly.. I was pissed and I won't be back!! read more

I prefer not to be writing this review since I have a 7 1/2 drive to New Orleans tomorrow, but I felt compelled to response. I took two cars into Driver's Edge in Allen for only an oil change with oil filter. I told Alex that we were going on a trip so we wanted to make sure all fluids were topped off. He confirmed that was included with the 23-point inspection. Alex tells me that the manufactured requires brake system hydraulic fluid service or brake system with OEM at 69.99. My car is at 57,000 miles. (This statement is not true, Hyundai only suggest interval to inspect for this service.) It is time for the coolant to be flushed which he suggested at 89.99 another 3,000 miles, that was fine. He suggested that I change the dirty air engine filter (which was white clean) and the air cabin filter which was dirty and needed to be changed. The low score is not because of the up sale on two items that were not required. The score is because he had one primary responsibility which was to change my oil. I checked my oil and air filters on both cars when I arrived home at 5PM. The oil on my Sonata was on low because they never filled to the full level. My wiper fluid required a pint of fluid on the Sante Fe and 8 oz on the Sonata. The response by the manager on the windshield wiper fluid was, "it was the foaming up of the fluid". I responded " a pint low!" I asked the technician how was it even possible to give me my car back on low oil after an oil change. His response was they probably just followed the manufacture quantity that was listed in their manual. Excuse me! Unbelievable, I cannot make this stuff up. And remember I have a 7 1/2 trip tomorrow. They did add about ¾ of a bottle to get it to full. So when I get back to Allen on the 27th of this month, I will take both cars to my Hyundai dealership in Plano who normally does my work, and I will have them complete the oil change on both cars all over again. If skilled technicians don't have enough common sense to check the full level after an oil change, who know what else is wrong with their work. read more

Took my car in to this location for an oil change. The man working the desk kept trying to say multiple parts needed to be replaced (said front axle was greasy and leaking transmission fluid). We took it to the dealer (my car is fairly new and still under warranty) and lo and behold... No problem with anything (the dealership had two mechanics check per my request). I won't take my car here again! Shady business practice! read more

I was in a bit of a rush for my inspection and they accommodated me with great service the whole time!

Yesterday I went here for an oil change. I was having a really bad day and the manager Mark could tell I had been upset. He made jokes to make laugh and gave me all around 5 star service. I don't live near there at all just was in the area and I will definitely make the drive to do all my oil changes there from now on. I've never been more impressed with the way people go out of their way to make someone feel good. All around good people over there. Definitely recommend!!! read more

Very quick service. Staff was friendly and helpful. Also told me I could get my registration done at the Kroger across the street, saving me a trip to Plano and a long wait in line. I will use them for all of my car needs from now on! read more

Scammed my parents out of $1000s of dollars. Charged them for parts that weren't even replaced and made them believe parts needed to be replaced that didn't which caused the car to end up breaking in the end. Go somewhere with people who have compassion and morals read more

I felt welcomed and comfortable here. I was greeted with a smile, the gentleman behind the counter opened doors coming and going. Showed me things that need attention with my vehicle with no pressure sales. Thank you drivers edge! read more

nice staff, good work, charged triple for part. read more

Driver's Edge - High price for Belt Tensioner - Auto Repair Near Me - Allen, Texas

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Had an an under carriage issue today that was a minor emergency. Joe and Dave went out there way to accommodate me in a professional and speedy time frame. I recommend anyone with car issues to stop by and see these guys. I'm sure you will be more than satisfied with the experience. Thank you guys. read more

It's easy to find a good mechanic. What's not easy is finding a consistently solid one that you can trust for all of your vehicle needs across the board. Joe and company really make you feel like you're in good hands when you drop your car off. Whether it's a simple inspection or oil change, or you need your brakes repaired, it's cleared they have your best interest in mind and aren't just trying to get a bunch of money out of you. They're very clear about what must be done now, and what can be done later. Their customer service is top notch and they even remembered me on each of my returning visits. They offer most services excluding tires, so they're the only shop I've trusted to work on mine or my wife's vehicles. Prices are competitive and as i mentioned before, they are not pushy salesmen trying to squeeze you for every penny you've got. Highly recommend! read more

Went here this week- had car problems on my way to work and they helped me by towing my car (within 1 hour) and then by providing complementary car service to get from work to home AND back to their store before closing! I would highly recommend using them because they provide efficient and friendly service! Depending on the amount of work necessary and parts needed... I can't say if they overcharge or not? I felt that due to my situation- lack of time, money for a cab and urgency- this business did More than I would expect & a fair price to boot!! read more

This is a follow up review. I gave a negative review on 7.22.2016 and Liz M commented that the would reach out to me to make it right. After that I messaged her and asked if she wanted a chance to make it right. NO RESPONSE!! Again - I have had two VERY NEGATIVE experiences at this "repair" shop. They lied to me, they stole from me. There are many options in within 200 yards - use anyone but these lying cheating idiots. read more

WOW! What great customer service this group has! Thank you so much to Marc and the team of people here who took great care of my auto needs. They are outstanding! They even delivered my car to me because I didn't have a ride to go pick it up when it was ready. Thank you again....we will be back! read more

Went in with a nail in my tire- they noted that I had two! And fixed them both free. Quick service, in and out within 15 mins!

The people at Drivers Edge "Allen" are the best, I went over there for an oil change, I was in an out. These guys are not only quick, they are very polite and professional. My hat goes off to John Gonzalez and the crew. If you are in the area, or want to take a little trip to Allen, I highly recommend Drivers Edge for your vehicle needs. MG read more

The gentlemen here are the best ! They really know what they are doing and will not take advantage of you because you are female. Officially my big brothers and family. I'll trust them with my vehicle any day!! read more

Driver's Edge - Look for this logo for any of your car maintenance needs ! - Auto Repair Near Me - Allen, Texas

People tend to take advantage of my senior citizen mother and this place is no exception. She wanted to go there because of a coupon mailer for brakes. They gave her a ride home while they inspected the brakes. Mind you, I had already taken the car to the dealer and another repair shop. Driver's Edge on McDermott reported back to my mother that because Nissian makes rotors too thin to resurface, that they needed to be replaced, as well as the brake pads. What a bunch of hog wash! Even the dealership had quoted a "resurfacing" (yep, they are $ hungry too)! So the coupon for DE for $79 turned into a bill of over $380! I then have her take it to a place I trust, even though they just changed ownership in Jan. I have had the same good honest service since the takeover and to test them (as I know the rotors do not need resurfacing) I send her there. She pulls in, says she needs her front brakes replaced and she is out in about an hour at about a third of the cost! $136 with lifetime warranty! They did not try to swindle a senior woman as I had hoped and expected! She asked about the roters and was told they were still in good condition! Thank you! Formally Oil Depot on E. Main Street (which is East McDermott)... Now known as Pro Super Lube #2030. I knew Oil Depot would not sell out to scammers! read more

I have a Nissan Versa and my brakes are making a shaking noise when stopped. I have not taken it to Driver's Edge and nor will I EVER!!!! I was actually planning on taking it there Friday of this week, but after reading all the HORRIBLE reviews, I will not step foot in this place ever. Auto Mechanics already have a bad reputation because of places exactly like this. You think you can rip customers off and you use to be able to. It's the information age and this no longer rings true. You are already out of business. You just don't realize it yet. I would truly like to thank Yelp and all the unfortunate customers who did business with these crooks and felt the need to post reviews and WARN other people. Thank you so much! The age of accountability is here! Thank God! You reap what you sow! I will never spend 1 dollar at Driver's Edge!!!!! read more

My husband took his car for an oil change, however when he got there they found that he needed a gasket and something else. So, we have little money so they offered him an in house financing. Well my husband got denied. My husband called me to see if I could get approved. Meanwhile, Joe Torregano is telling my husband that they can definitely fix his car. My husband asked Joe if he needed the VIN number, Joe told him No they did not need the VIN number. When I got there Joe was very pleasant and professional. He guided me to sit behind the desk and apply for the credit card. Bam, I'm approved. Mind you now Joe once again told me the car can be fixed. My husband and I left the car there and went home. One hour later, Joe called my husband and told him they cannot fix this particular model Volkswagen. I immediately got very irritated. I asked Joe why didn't you check the car before you let me get my credit ran? He could not say anything. I went to the better business bureau and put in a complaint. I called there finance company CFNA and they told me that since I agreed to the application they cannot do anything. Even though it was done under false pretense. Joe lied straight to our faces, he said they could fix my husband's car, but that wasn't the case. So, if you go there and friendly Joe tell you about financing, be sure, be very sure they can do the repairs before they run your credit. I also believe Joe took advantage of us being a very mature couple, if you know what I mean. Very Very disappointing!!!! read more

"WOMEN BEWARE!" I went there to have them look at the windows on my car. They found that it had a factory recall so I paid them $120.00 just to look at it. I later found out the employee wrote off service as zero and pocketed the cash. The management and owner are aware of the situation, but they don't care about you as a customer. They are just worried about their own pockets. If you want to be treated like garbage and get ripped off at the same time please come here. read more

Excellent customer service. Broke my side mirror(luckily my glass was not cracked).visited 3 places and everybody's pushing for replacing entire part. Part and labor would cost me 300$. Guy at drivers edge took 15 minutes and fix the problem. Upon asking for charges, very politely refuses any. Really impressed with attitude and honesty which is hard to find these days.. read more

A concrete barrier tore away the engine protection under the front of my car while I was backing out. Driver's Edge put it all back together and didn't charge me. Great service!!! read more

I do not go there again; they charged me 2 hours of labor at $150/hr to replace my BMW expansion tank; while doing that they broke my radiator liner and just taped it; now the whole front assembly is wobbling. read more

Took my truck here for an oil change, appointment was at 1:00 and it has been almost 2 hours since I dropped it off. I called to ask about it and they had said they replaced another car with mine. Not sure why they did that, but it's unacceptable. An oil change should not take almost 2 hours, the place I used to go to had it done in 15 minutes. Definitely will not be coming back. read more

My wife took our van for oil change, the work order said oil change was completed. For a simple nut that was loose, they said oil is leaking from the oil pan, quoted $350 for nothing. I found this out when I took my van to my trusted friend. Turns out that they didn't even change oil, but got paid. Only then I found out that the sticker wasn't even changed indicating new oil change date. How pathetic? Can't do a simple oil change and get the trust? Don't need this business in Allen read more

Brought my Mazda 6 here to have my transmission worked on. David gave me about three or four different options along with prices to choose from. David was very courteous and knowledgeable, and seemed to go above and beyond his duty. I brought my car back here one day because it was having a strange problem, and they looked at it and fixed it for free. Did not expect to find such a great place so close to my house. As far as I can see, they are not a risky option. read more

Had an amazing experience and this shop made it easy to understand the repair, they take time to educate the consumer with everything.

Not a positive experience! We needed to tow the car to another shop. Showed up to wait for tow truck and went inside to get keys. Guy told us someone got the keys! I asked who as myself nor my husband got them. Manager came in and looked at my son and said you put them in console! Uh yeah no! He was with me! He got his backpack out of unlocked car! Never had the key. When I said "no he didn't" the guy said "have a nice day" and shut the door on me! Excuse me! If you're that rude you're Never getting mine or my neighbors business! Unacceptable read more

This place is absolutely perfect place to repair your car. professional technicians will repair your car fast and flawless. employees are kind due to new management system. Therefore, I recommend this place for anyone who needs to repair their vehicle. read more

As soon as I stepped out of my car, I was greeted with a friendly smile, from a man ready to take care of my car. We went in to do paper work, and as before we were done, my car was already in the shop ready to be serviced. They took care of my requests, and even told be of an issue that needed to be fixed. But I could take care of it on my next oil change. They didn't hold me, like most places. It was nice. I will definitely be back. read more

I took my Honda hybrid into them for routine maintenance and check up. Rob and staff were helpful and did not gouge me since I am not really a car guy. I was expecting a ton of bogus repairs to be brought up since this has been my experience with other shops. They were fast, polite, and affordable. I will pay a little more to take my cars here, after all, You get what you pay for. Drivers Edge has a customer for life. read more