We called The Rooter Company and were lucky to have Jesus come out…read more He was right on time, super professional, and easy to talk to. He explained everything clearly and made sure we understood what was going on. It ended up not being a serious plumbing issue (thankfully!), but what really stood out was how honest he was. No pressure, no upselling -- just straightforward answers. They've actually done drain line work for us in the past, and experiences like this are exactly why they continue to be our go-to plumber. It's hard to find a company you can consistently trust, and we really appreciate the quality of service and communication every time. Highly recommend -- and definitely ask for Jesus!

The good was the quality repair to the crushed pipes. Installed new pipe to the damaged areas. It…read morewas a big job. The crew was respectful, cleaned up each day after themselves. The main guy, Irving was a blessing. He was customer focused, kept the crew working. He was always concerned about how we were dealing with the chaos around the 3 holes in our house, the piles of dirt in our courtyard. Always asking how we're doing. True asset to any company. Now the BAD...The actual plumbing work took 8 days. That in itself was overwhelming. To accomplish this work, the crew pulled up a portion of the luxury vinyl in the master bedroom, dug a good size hole, did the same in the master closet and a third hole in the guest bathroom. We understood why this was necessary. When the new plumbing installation was complete (8 days), the contract stated they would make sure everything would be put back the way it was before they started. It literally took 22 days before my 3 rooms were back to the original condition. The subcontractor they sent out to put the flooring back was not qualified. The plumbing company filled the holes and poured "some" concrete. They did not level it, which should have been the restoration company making sure of before laying down the luxury vinyl. We had 4 1/2 boxes of new planks for them to use if needed. As it turned out the flooring company removed more planks and made the restoration much larger than it needed to be. Consequently there was not enough of our flooring. After several calls to find our replacement luxury vinyl it was determined it was discontinued and none to be found. The Rooter Company agreed to let us pick a replacement flooring that we would be happy with. Since we were not happy with quality of work their installer performed, they allowed us to find our own installer. We did appreciate The Rooter Company making the situation right to our satisfaction. Was the company good? Yes as far as the plumbing repairs. Did they follow through with fixing the affected area in our 3 rooms in a timely manner, NO! My recommendation is before starting any work, get in writing a start & end date of all repairs. Make sure the subcontractors they use know what they're doing. I tried calling the CEO of the Rooter Company, I believe his name was Mark, left a message, would like a call back. He never called. Not good customer service. And for that reason, I will not recommend this company. Based on my explanation of our experience, it's up for you to decide to use them or not.

I called Gregorio because I had concerns about our water heater and a possible leak in the…read morerestroom. He picked up right away and took the time to patiently answer all of my questions. He also shared a lot of helpful knowledge. I felt empowered after the call, and it turns out I don't need to replace my water heater right away after all! What really stood out to me was his integrity. He didn't try to sell me something I didn't need. Even without an in-home visit, the guidance he provided was incredibly valuable. Thank you, Gregorio!

A plumber that shows up before the appointment time is unheard of. Very professional, courteous,…read moreand clean. Left my bathroom as spotless as before. I highly recommend to everyone. I called in for a clogged sink, they showed up, fixed it, replaced a part. The sink is working again. All within 30 minutes:) Thank you!

Our homeowner's insurance required us to have an automatic water shut off device installed by a…read morelicensed plumber in order to renew our policy. We got a quote from another plumber, but they didn't get back to us to answer questions we had. Back to square one. We called Acute last week and Melissa was able to give us a reasonable estimate over the phone. This is all Greek to us, but Melissa clearly understood installing these devices and was able to get the install scheduled quickly. Ta da! We now have this nifty device that can detect a leak, automatically turn off the water in the event of a leak and provide AAA with the documentation they needed to renew our insurance. Acute did this for far less than the other quote. We're happy

Faucet install Excellent communication…read more Great pricing Best of several shopped . Fast service.

Paul Olson is the best. He and his team did a great job to…read moreunclog my kitchen sink. I will never go with someone else. Very professional and honest service.

Very directly fixed the problem. No constant upselling. I was able to pay using Zelle.read more

Great job! They drove to Long Beach on time. The gentleman that helped us out was very kind to us…read more He offered a reasonable price for the work and I am very satisfied. No issues thus far...

We had a plumber out for our regular tankless water heater flush. That was fine…read more I had the plumber check out an issue with my upstairs toilet and his first recommendation? A $1300 new toilet installation. His cheapest? We buy a new toilet and he installs it for $400. I did a little poking around and fixed the issue for a $11 flush tank ring. I posted a comment on JIT's webpage and no one bothered to reach out. I wonder how many people that plumber has scammed out of significant money. Add another - as he was leaving, he remarked that we didn't have a pressure regulator on our incoming water line - I told him we did have one but we had it removed - and then he started low-key arguing with me saying he didn't see any evidence one ever existed. I remember when Justin had a small business and he was awesome. Be wary now, their plumber appear to have a reason to upsell as much as they can. Not the kind of plumber I want to deal with.

Respond quickly the plumber was right over and assessed my plumbing problem. Gave me a reasonable…read morequote and fixed the problem and went above and beyond to correct the problem. Fast, reasonable, clean and friendly.

Javier came into this morning and fixed my bathroom toilet!!! Lifesaver!!! He was courteous and…read morequick! Highly recommend him!

Was super excited to get a new refrigerator delivered today, only to find out it couldn't be…read moreinstalled because the supply valve started leaking. We had to shut off all the water to the house and were scrambling to find someone who could come quickly and not charge an absurd amount. The Yelp reviews for Carlson Plumbing were fantastic, and the service absolutely lived up to them. Not only were they able to come within the hour from my call, but the pricing was almost half of what I was quoted by several other companies. Gilbert and Logan were friendly, helpful, and quickly replaced the leaking valve and got our water back on in no time. They even offered to help move the refrigerator into its designated spot, which was definitely not part of their scope and very appreciated (we ended up declining, but the offer alone said a lot). They also pointed out a secondary water shut off we had completely forgotten about. Also worth mentioning, this was the only place I called where I actually reached the office and not a call service. I can't remember her name, but she was incredibly helpful and honestly saved us by getting someone out so fast, especially since we were without water at both our house and our attached rental. Carlson Plumbing just earned a new regular customer. Not a service you want to need often, but really glad to know who to call now.

Consummate professionals. Efficient. Honest. Always have done the best jobs for me…read more Competitively priced. They have done many jobs for me over the last 20 years. I use only Carlson Plumbing now.