First time at this location and I had a great experience! The store was very clean and well maintained, and the customer service was excellent. Mitchell was especially friendly, helpful, and made me feel welcome. They also offer donuts and ice cream, which was a nice bonus. I'll definitely be back! read more

This store closes prematurely!! My family arrived within five minutes of closing, and they were already closed. Door was locked and the drive-through was closed! What is the point of advertising store hours if you will not honor them? Horrible, this location needs to close down especially based on other reviews posted here. read more

I just found out about Dunkin' Donuts Reward Program "Dunkin' Extras" where Dunkin's rewards purchases at retailers such as Walmart, Target, etc. for Dunkin Donuts products. After signing up and uploading my very FIRST receipt, I was rewarded with a $5 Dunkin' Donuts Promo Card to use for any purchase at a Dunkin' Donuts restaurant! Plus, being a regular Dunkin' Rewards member, my account is currently loaded with a coupon to redeem any Iced or Hot Drink for only $2 until 12/3!! So what did I do? Used that $2 off of my promo card to enjoy a Cocoa Mocha Signature Latte!! This was my first time trying a Latte, although I'm pretty fond of Mocha Coffee, I figured this might me good, too! I wish it came with more sugar, but after checking my order, I see that I forgot to add some in lol no biggie because I just added some from home! Adding it made it taste more like a hot chocolate! Thanks to Dunkin and the kind gentleman that assisted me with my pick up order. I will be back again soon! read more

Dunkin' - Cocoa Mocha Signature Latte - Donuts Near Me - Foothill Ranch, California

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I am continuously let down by their service. Not only have my drinks and food been made incorrectly, they are slow, they are disorganized and overall just don't seem like they know what they are doing. One time, I ordered an iced blueberry latte and asked for it to have extra blueberry flavoring and extra sweet. They gave me an iced coffee with a hint of blueberry flavor and it seemed like no sweetness. Another day, I asked for an everything bagel, toasted with cream cheese, the bagel was hardly warm and then the cream cheese only ended up being on ONE side of the bagel. It's like they were rationing the cream cheese. At that same visit, they didn't even give me my drink either. I had to remind them that I even ordered a drink and when I reminded them they tried to give me someone else's order! Overall I would NOT go back and if someone from management ever reads these, I hope you retrain all of your employees. If you're looking for a donut/coffee place, do NOT come to this Dunkin. It is a waste of your money. Instead, go to the KD Donuts next to Ralph's as the donuts are always fresh, the coffee is fresh and the service is so much better!!! read more

The donuts were awful!! Dry, hard, not fresh and no variety in flavors!! I guess that is why no one was in there. read more

I thought my morning was going to be a disaster, but thanks to Shane it actually turned out okay. I had planned ahead to bring coffee and donuts to my workplace event, so the day before I called around to find the best deal. Dunkin' at Foothill Ranch gave me the best price, so I called around 1:30 PM to ask about placing an order for 8 dozen donuts and 6 boxes of coffee. The person on the phone told me I didn't need to pre-order and could just walk in the next morning since they always have plenty. Fast forward to 6:30 AM, I walked in and the store is clearly busy. Only two employees were working, one on drive-thru and one running around handling orders. After waiting just a few minutes, Shane took my order. Understandably, he was frustrated when I asked for 8 dozen donuts and 6 coffee boxes, saying orders like that should be pre-ordered. I explained what I was told on the phone, and while he was clearly under pressure with the long line and multiple customers waiting, Shane handled it professionally. He wasn't rude, just straightforward, and to my surprise he went ahead and filled my order. It took some time but still fast enough that I made it to my event with everything I needed. By the end, Shane even managed to give great customer service despite the stress. So, 5 stars for Shane's effort and attitude under pressure, but 3 stars overall because the person who answered my call the day before gave me the wrong information. This could have easily been avoided if I'd been told to pre-order. All in all, it worked out, and my coffee and donuts event at my apartment complex was a success. read more

Not happy with this location they have constantly closed down the drive thru or lobby recently due to short staffing good coffee though

Terrible service and management. Waited nearly an hour in the drive through line for a mobile pick up. They should make people wait in the lot, not back up the line. Absolutely terrible management. Drink was watered down. read more

Drip tastes like water and not fresh. Nice enough customer service. Yeah that's pretty much it. read more

Dunkin' - Drip coffee - Donuts Near Me - Foothill Ranch, California

Service is incredibly slow. Your best option is to do drive through. If you walk in no one will pay attention to you until you start your self order in the machine. The ambiance is ok. Very colorful and clean. This dinkin is a Dunkin'/ Baskin Robins. The donuts were good nothing out of the ordinary. read more

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Drive thru really sucks. AVOID ALL DRIVE THRU. Placed a mobile order in advance only to be stuck in a line that wouldn't move. Not complaining about the line but their process in expediting orders efficiently. You NEED to have the car that's stuck waiting on an order wait elsewhere near the store or a designated parking spot so the rest of the cars can pick up, place an order and have the long line of cars moving. Basic, no? Frustrating that basic ls and logic is hard to find these days. read more

Jessica is rude. Awful attitude, awful tone and overall made my experience feel awkward and rushed and unwanted.

Terrible service and customer service. The employees are just lost in this store. Read the other comments; they love to ignore you and keep you waiting with zero acknowledgment. We ordered on screen near the front door and had to wait a long time for a simple donut to be dropped in the bag. Apparently we were invisible. One girl was going in circles washing something and then going in circles again. They didn't even know the order was already submitted and paid for. I became fed up, so I said something; otherwise, we would've been waiting there until Christmas, just for a donut to be dropped in a bag that took two seconds. The donut was for my kiddo; I knew better than to order coffee there. Their coffee is horrible (most of them have no Idea how to make it); even regular black hot coffee is always cold. Get your donuts fresh at Ralphs, which actually cost less as a bonus. Head to Starbucks for coffee, or other nearby coffee shops. As for me & my family, no thank you; I'm out. read more

I previously wrote a very kind review regarding the cake decoration at the attached Baskin Robbins. I still stand by that review and the well-decorated cake I received. However, there has been trouble brewing at the Dunkin'. Ever since the change in management, this particular location has gone down the drain; and, rather than draining to the ocean, it has lodged itself down there to the detriment of those poor souls who stumble in here. First of all, the location is monumentally understaffed. Once upon a time, you could walk in and see many people, even at closing, eager and willing to help. This remained the case even AFTER the "$20 minimum wage increase"; the under-staffing began in the past few months, after these new managers arrived. Are these managers' paychecks draining the fund so badly that they can only keep TWO OR THREE PEOPLE WORKING? Who knows! It certainly feels that way, as I only saw these changes in staffing/quality AFTER I began seeing a few new faces in leadership. Secondly, the training seems to have gotten worse. Twice, I went in for a Frozen Chocolate, a blended ice drink meant to be smooth on the mouth and pleasing to the taste buds. Twice, I found myself at the bottom of the cup with MASSIVE ice cubes greeting me -- uncrunchable, unchewable, unloveable. A problem with a simple solution, one thinks: blend it for longer, or with a different blade. And yet, despite the obvious size of the ice cubes at the bottom, the drink was poured. Were these hailstones not felt? Did no one hear as they landed with a hard thunk at the bottom of my cup, to be found only long after I made my escape? I felt like Rose, sitting on top of a frozen sea, watching my Jack (my blended Frozen Chocolate drink) sink down to the icy depths. In summary. Do not go to this location. Avoid it at all costs. If you're from the East Coast, there are better Dunkins' elsewhere in this city. And finally: a thank you to the few workers I have seen who have been trying their best and still coming with a smile. I hope they find a better place to work, just as I hope I find a better place to get my frozen drinks. read more

Dunkin' - The icebergs whose appearance prompted this review. - Donuts Near Me - Foothill Ranch, California

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Favorite place to get my vanilla latte. The drive thru is always a breeze to go through and the staff are very friendly and polite. On those rare days where the service might be a little slow and that is just due to the large volume of customers, the staff are always acknowledging and apologizing for the wait time. Not to mention the latte is always amazing. read more

Dunkin' - Iced vanilla Latte - Donuts Near Me - Foothill Ranch, California

My review is only based on my experience- My nephew and I went on Sunday morning to get a few doughnuts to eat there. We were told by a lady working there that they are busy and I should I should l place my order on the kiosk . After placing our doughnut order on the kiosk it took approximately 8 mins to fill our order which wasn't too bad considering they were filling breakfast and drive through and Door Dash orders as well . I had ordered 5 doughnuts- and because they had made a few doughnuts smaller then normal the lady gave me an extra doughnut to make a 1/2 dozen as well which was really nice of her as they were the Bavarian cream filled ( they were pretty small ). Two were sprinkle doughnuts and others were filled - they were filled enough . All were very fresh doughnuts. Price for 1/2 dozen $10.00 not bad these days as everything cost so much anymore . Bathroom was clean and water in sink was working and soap in dispenser. CS was nice to us but I did over hear her tell a customer to put please back up and don't wait for his order by the counter - she told him to go sit in or wait in the lobby area that he was blocking the counter for other customers. Was it true - yes but she was a little rude the way she said it to the man who was standing there by himself . She was right but she could have said it in a more polite way is all - it's not what you say - it's how you say it ! Thank you for the doughnuts read more

Dunkin' - Yummy Bavarian cream - sprinkle & maple bar - Donuts Near Me - Foothill Ranch, California

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Convenient, well maintained location and decent selection. Ice cream is good. Coffee is yummy, but the donuts are average at best.

Excellent service. No complaints. 8:00 am. The drive-through seems really active this early. People getting their coffees and sweet snacks lol. Inside, not busy at all. Got a dozen donuts + an extra one for about $15 or so. Not bad! The cashier was very welcoming and kind. She acknowledged me as soon as I came up to the register. Even though she was busy, she was nice and attentive. Plus is nice and cold inside... with this heat lol, perfect to spend some time inside enjoying a coffee and a donut! read more

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Worst service of all time. All I ordered was 1 lemonade and it took 20 minutes in the drive thru and they double charged me! Please shut down. 1 star. read more

Customer service is nonexistent. No one looks up or acknowledges you when you walk in.

This Dunkin used to be my favorite location but not anymore. This Dunkin actually kinda takes FOREVER to make my mobile order. The avocado toast tastes like paper and they always forget to put cold foam in my drink. read more

Worst dunkin donuts in the area. Save yourself the trip and just go to Starbucks because this dunkin's customer service and quality is laughable. Everytime I go the drive thru service is so slow even when there's like 3 cars. I was in the drive thru and the 2 cars in front of me both had to wait at least 5 minutes each before a worker finally spoke to take their order. When I asked them if I was going to have to wait a long time like the car before me they just said "give me a sec" before a male employee sighed and rudely said "what would you like to order?" Then there was another long wait to get my drink. I ordered ONE drink and it took them forever to bring it to me while I heard the employees laughing and talking among themselves. I finally got my iced matcha and it tasted awful. It was supposed to have 3 scoops of powder but I could tell by the color and taste they only added 1 just to mess with me so it just tasted like sugar and milk. Horrible! do better dunkin... read more

This location is the worst and it's due to the rude, condescending staff who will talk badly about other staff and customers behind their back. Whenever a customer leaves who they didn't like they will talk about them openly for other customers to hear. One time it was a manager telling another employee that some employee got a Dr note to be out of work and they were talking about how you can find a doctor to write you anything. Very unprofessional. They bait and switch all the time by allowing you to buy things then saying they're out on the app. They don't update the inventory for their location and if you order through the app they just refund the drink not the service fees. Total scam. Oh yeah, on multiple occasions they don't even cook the grilled cheese. I ordered this for a delivery and had to drive back to the store to get what I paid for and not even an I'm sorry or a credit, they act like I'm unreasonable for expecting the bare minimum. read more

Dunkin' - Some grilled cheese - Donuts Near Me - Foothill Ranch, California

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It's a good Dunkin location. Using the App for walkin is the way to go. Food and drinks are ready ontime.

This is my regular Dunkin that I like to buy iced coffees at after a visit to the gym. This time, I sat outside and ordered their Bacon, Egg, & Cheese sandwich with sourdough bread. The cheese needed to be melted, but otherwise, it was genuinely a good sandwich. And my iced coffee was refreshing like usual. Like most fast food places, expect a wait more often then not if you are in the drive thru. And make sure to check your order before driving off. The staff here will fix whatever they missed. I personally like how convenient this DD is located right off Portollo Pkwy. read more

Dunkin' - Original Blend Iced Coffee Bacon Egg & Cheese - Donuts Near Me - Foothill Ranch, California

I went here last Sunday lady did not know how to do customer service at all and the computer was down . They acted like I was inconveniencing them by ordering 12 donuts. The young lady looked like I have done something to her I've never met her in my life, but the way she was looking at me was super rude. It's pretty sad when you have your kids with you and you're trying to get donuts and you have a really bad experience. I asked when the general manager will be in and they said that the general manager wouldn't be until Monday morning. Oh this took place at 10:55 am 11:05 am that day so pull the cameras read more

This DD is the best. People are so friendly and well I can't say enough. I have tried their Frozen Matcha Latte at a few of their locations and Foothill Ranch location makes the best. Also the people have a better personality Definitely a daily stop!! read more

Horrible! This place is always so gross and dirty and I found a bug in my water!!!! Luckily it was a water so I could see it but what if it was a coffee?? How does a bug even get in a drink cup???? read more

Dunkin' - BUG!!!!!!! - Donuts Near Me - Foothill Ranch, California

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This place is an excellent local business for school PTAs to work with. He worked with Irvine's Loma Ridge Elementary school PTA and did a wonderful job supporting it. The manager, Joe strongly supports local communities. He is a wonderful person to work with. I bought donuts and ice cream from this location and the desserts were delicious. The facility is clean and bright. My kids loved the treats. Please come out and support this local business because he and his business deserve our support. Thank you so much Joe for all you do. read more

Dunkin' - Donuts Near Me - Foothill Ranch, California

The service was great. The staff is extremely friendly. I always enjoy the coffee here- especially the fact that do the cream and sugar for you. I like that they show the calories for each donut so it helps me not to give I to my cravings, otherwise I could eat 2 at a time. I'll be back .... read more

Dunkin' - a customer at a dunkin donuts shop - Donuts Near Me - Foothill Ranch, California

I literally just left out of this establishment not even five minutes ago and it's sad that establishments don't have customer service, interpersonal skills and act like they really want your business. I walked in there and there were four employees working. No one greeted me or acknowledge me for over five minutes and even had one of them stared me in my eyes and walked away. Then when I was finally acknowledged, the individual that's a woman (presumably to be the manager) had an attitude because I told her I had a question before I purchase something. I always tell people, you never know who you're speaking to and how one action can affect the outcome. My wife and I are noticing that customer service is on the decline and they will not get our business going forward. I have to do things for work/ministry and wanted a place to be able to work and enjoy food for morning but that went out the window for here. read more

This is our closest location, and we always have good service. We have great service, but that's when what we call the "A Team" is working. Coffee and food are always very good. Friendly service. Eating area tends to be messy every time we sit to eat, like tables dirty and floor needs sweeping, but it's not that bad. They have had one "broken" entry door for over a month now. But overall this is a very good location. We never have to worry about poor service here. A definite go to!! read more

Its gone DOWN HILL in the past few months. On several occasions I've had to wait 20+ mins for a simple latte. Management seems to only staff 3 employees to run the whole business - both drive thru, pick up and the 31 flavors side. The new manager SHANE has advised employees to say this is due to the new CA law where workers are paid $20 per hour. That is the most absurd excuse for poor management I've ever heard. Starbucks down the street has at least 10-12 people working at a time and their drive thru time is excellent. Only Scheduling 3 or 4 people to work is a management issue and blaming you employees for the long wait time is disgusting. read more

This location was great but that is all gone now. DONT use the app to order things here or online order. They will charge you for things and then tell you it's out of stock and to choose something else. Half the time we've ordered food and it's been cold or not even cooked! Twice now we have ordered a grilled cheese, gotten home, and it's just untoasted bread, with cold cheese. Seriously? Don't waste your money here. Owner clearly doesn't care about this location. read more

I come here every Monday and Wednesday. Coffee here is always great and the food is fantastic. The staff here is super friendly no matter the time of day. The cold brew here is SO much better than Starbucks. Inside is nice and clean. read more

Dunkin' - Cookie butter Cold Brew - Donuts Near Me - Foothill Ranch, California

I've been coming here almost daily recently. My coffee is made perfectly each time and there's never more than a 10 minute wait inside or even less with drive thru. I ordered a breakfast sandwich as well and it was great. The employees are always kind and accommodating. Will miss coming here when I move! Also the first coffee chains to have the pumpkin spice I mean? Who doesn't love Dunkin' read more

Dunkin' - Butter Pecan latte with Pumpkin swirl - Donuts Near Me - Foothill Ranch, California

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Seems to consistently have supply chain issues. I've gone no less than 4 times in the last month and they've been out of something, mostly oat milk. Employees are super nice though, which saves this place in my view. read more

Staff: The lady today was okay. She was neither overly nice nor rude. Unfortunately, she resorted to my biggest pet peeve of all with Dunkin. What is my biggest pet peeve you ask, well let me share. Tell me if you agree. Mid order, I'm cut off with the famous question of, "how many donuts will you be buying". Now I have to really focus to ensure I don't mess up the order of my loved ones back home, so being cut off mid order frustrates me. I know they want to upsell you to "if you buy one more it is actually cheaper" trick, but let me finish my order then ask. DD on La Paz does this all the time and I really don't like it. The last 2 times here at Portola they have not done this, which leads me to believe it was just due to this employee. DD please stop this annoying upsell (Mid Sentence). Food: DD is always good so can't say much. Ordered a handful of donuts, but no coffee. Value: Not bad as donuts aren't typically too expensive unless you go to one of those fancy artistic style places with crazy concoctions. Overall: I'm disappointed as the last two times here I had really good customer service AND was not asked the dreadful "how many donuts are you buying" question mid sentence. read more

I'm not sure why people give this location to little stars. I'm a frequent customer via drive-thru and my experience is Always positive. I have yet to have a incomplete/incorrect order. The lines can get a little crazy but that's not the employees fault. Big kiddos to kara, Kerry, kerra... I don't know exactly how to spell it but it's that supper bubbly lady you hear through the speaker box. I remember one early morning where she was manning all the positions because everyone must have called in. She managed to keep it together and fulfill all orders correctly. She lady needs a raise, promotion or some form of recognition. I had employees like that I would not have any concerns. read more

20-30 minute wait for a coffee and donut at about 9am on a Saturday. Maybe needs more staff