Worst Dunkin ever. I've given this location so many chances for improvement but it's now been over a year. The staff is clearly doesn't care about their jobs. I've been told that they "can't make food because the manager isn't there", been given the incorrect order, and waited nearly 5 mins for someone to take my order at the drive thru with no one else in line. This was all one three separate trips with several weeks in between. read more

I stop here usually once a week and probably will stop coming here, as there is usually something wrong with my order and usually nothing major that I can't deal with. However, today I had to wait longer to get my order, I was told to pull up out of the way and they would bring it out. I waited about 4 or 5 minutes, and when I got to work it was completely wrong. The sandwich I was given was not even close to what I ordered and my drink was not what I ordered either, it does not taste like anything I have ever ordered before. It also was not busy, there was one car in front of me and one behind me and maybe 2 cars parked in the lot. Very disappointing and will probably keep me from stopping there anymore read more

If I could give a zero star I would. I waited in line for 25 minutes for a couple coffees and a half dozen donuts. I myself wouldn't go there, but because of Mother's Day we went. Sheetz's coffee is a million times better than Dunkin to begin with, but this particular place was just down right terrible. 1 lady doing all the work and 3 people dicking off in the back. FYI for all you Carmel, mocha, cinnamon, French vanilla, expresso, late son-of-bitches, you drink coffee black, quite adding stupid shit to it!!! read more

It's an early morning on a weekday, and we walk in with our family and try to grab some breakfast. The person at the register looks like she really doesn't want to be there, or she has 10 other things she needs to take care of that's more important than taking our orders. We order bagels, etc and we get to drinks that's when she gets really odd. I asked her what kind of teas they have, she points at a cardboard all the way at the other end of the place and says "they are listed, read them"... I told her I don't normally come to this place so I didn't realize they were listed in opposite direction, and I reminder her to be nicer to customers and her tone was not appropriate. Her response was "don't get fresh with me now". Someone else brought our orders, glad because I didn't want to get a sneeze muffin from her, when I asked her what was wrong with previous lady who took our order, she rolled her eyes and made a gesture indicating they are well aware of this behavior there isn't much we can do. I reached out to DD about this, and they apologized. I provided my receipt details so they can know who it was. Service industry is not for everyone, we get it, but if you are there, either be nice, and if you are in bad mood just keep your silence towards the customers. read more

I order my coffee very specific because I am diabetic and have to take insulin based on carb intake. I ordered the same thing I order daily at the awesome location on Paxton St....Large iced coffee with extra cream and 1 pump of mocha. I could tell immediately that it had the full 4 pumps of mocha. I asked him if it had only 1 pump and he looked at me dumbfounded but remade it. This time only 1 pump of mocha but NO cream. Again I asked if it had cream. He added the cream, I apologized for the inconvenience and left. My first sip I could tell they had put granulated sugar as well which defeats the purpose of having only 1 pump of mocha. I also ordered a bagel with veggie cream cheese which had plain cream cheese instead. When I called and spoke with the manager, she lectured me on the fact that the mocha has sugar in it and argued that he didn't put sugar in it. She was not helpful at all and was defensive. They will never get another dollar of my money and I go to Dunkin almost every day. read more

It's 3:30 in the afternoon on a Wednesday, not a single car in the parking lot of this DD on Union Deposit Rd, I order a large sweet tea...."we don't have any tea" excuse me? You have no tea? "Yeah, we're out of tea"....so I ask does it come on a truck that's been delayed or how could that be that you don't have any tea? "I would have to make some and it will take a while" Is there anything else to say except wow...now that I have checked them out here on Yelp I can see my experience was nothing out of the norm for this place. What a shame. read more

This Dunkin is great! They had a bit of a rocky start when they opened back up however the kinks are worked out now. Great customer service and speedy delivery of orders! I stop here at least 2-3 times a week for an Iced Tea and sometimes breakfast. My order is almost always accurate! read more

If you want a friendly greeting and happy people in the morning along with the amazing smell of delicious coffee brewing, this is a great place to stop! It's on my way to work and, while I hardly ever get coffee from here because we have it at work for free, I do occasionally get my coworkers donuts. Today I went inside and was greeted by a handsome and friendly man who sadly had to tell me that there weren't an filled donuts. No Boston creme. No creme filled. No apple filled. That was my only disappointment with this trip. Please make sure to have filled donuts.. at least the most popular ones... so people can have a really good variety! Otherwise, great job!!!!!! read more

Great, friendly staff and prompt service. My drink was delicious and my experience great!!

Terrible manager. Always raising her voice at the workers. This place also has the worst service in the mornings. I get it if you are understaffed, but then manage the store better in other ways. read more

Fast service but they can never make my drink right. I ordered a pumpkin swirl iced coffee and it tasted like i drank a cup of cinnamon. It was disgusting and made me not want to order another pumpkin swirl. Won't be going to this store again read more

Today I had one of the worst experiences with Dunkin' I've ever had. If you live in Harrisburg do not go to the Union Deposit Dunkin' or the one on Jonestown Road they are both very disappointing. I recommend only going to the one in Linglestown because they are the only one that has things organized. At the Dunkin' on Union Deposit today I waited 15 minutes for my order to be taken (I don't completely blame them for the wait because there were only two workers). Then, when I ordered I wanted a plain bagel which they didn't have so I got sesame and then I wanted hash browns but they did not have those either. Every time I go they don't have something. After that, when I got my order it came out to be $8 and some change when I only ordered a bagel and an iced coffee. The total should have been $5.49 but I didn't know that until it was too late. I tried to go in to get my money back but the doors were closed (which again I understand because of COVID). I did not want to wait in line because it had already took so long in the first place. But anyways, I do not recommend this Dunkin' or the Jonestown one. read more

I had the worst customer service at this location. I order two boxes of hot chocolate on the app. I got to the store and the young girl told me they couldn't fulfill my order because of issues with the machine. She didn't know how I could get my money back and said to come tomorrow when the manager is there. I tried to cancel the order on the app and it did not work. So I go to the store the next day and speak to the manager. He says he has to wait for his district manager to come later that day to see what he can do. For some reason I couldn't get a gift card or my money back (the order was $36). He offered coffee instead but this was for children that were in town for a funeral. So no, I don't want coffee. He said to come back the next day. I come back again, and still no answer. He said he offered my coffee instead or sandwiches. I don't need $36 worth of sandwiches or coffee, I just wanted my money back! As of now, I still don't have my money back. I have never dealt with such incompetent people in the restaurant world. I will never do business here again. read more

Worst Dunkin Donuts ever! They do not listen to the order correctly and the drinks are made different every single day. No consistency whatsoever! read more

They need to close because when ever we go they did something I like franch vanilla ice coffee but when ever I buy they make like they don't care one time they put extra sugar next time they put extra ice they need some good people to work in front one time may husband buy for me he ask them to make a franch vanilla ice coffee they make plans????? For us is wasted read more

In general I am not a fan of dunkin donuts' donuts. Even when they're fresh they usually taste stale. However, this Dunkin donuts is not a bad one to stop at because I feel, unlike the other locations I have tried, the service is better. I have the app downloaded and I often order what I need on the app and its ready when I arrive. I've had one time where my drink wasn't exactly what I wanted and they've made another one quickly and let me keep my first drink (a bonus for a coworker who isn't picky) The only donuts I like are the cronuts and I don't even know if they have them anymore. But I never get them because they're like $3 a piece. The egg and cheese wake up wraps are simple and quick and I like to enjoy one with my coffee after the gym. I don't really eat anything else there but I'd be willing to try if reviews would show me that there's more to DD than their awesome coffee. read more

Horrible. Always out of everything. I am currently on minute 11 waiting for a wake up wrap - no one in front of me.

I feel like every time i go to this dunkin location something is wrong. today i got called into work early so i thought, let me stop and grab something to eat and a coffee seeing as i LOVE dunkin coffee. Almost every time i order and iced caramel coffee with cream and liquid sugar something is off. Once i got it with whip cream, another time no cream, and today like many times I've gotten regular sugar. It's basically all the same but if you're out of liquid sugar just let me know since i wasn't expecting to take a sip of my drink and have a chunk of sugar go down my throat. also i didn't even get to order any food, after i placed my order for a drink the guy just told me to come around to the window. didn't even ask me if i wanted anything else. i was in too much of a rush to even tell him i wanted food so i just went on with my way. i used to work in hershey and absolutely love the dunkin by the outlets but unfortunately i don't work out there anymore. Dunkin on UD really needs to step up their game read more

It took 10 minutes through the drive through and they gave us coffee that was leaking!

If I could give this place no stars, it'd be more accurate. They are almost always out of anything I order. When they do have the items I prefer, they are NEVER made right. Ice cold/still frozen food items. Bagels burnt to a crisp EVERY time. They also always have the longest wait time I've ever had to wait for...which makes zero sense if you are waiting in line for food that is not even cooked. I don't know how they remain in business or how others have given it such great reviews? I've never even written a yelp review for anything before, but this place is literally so bad that I decided to create an account just to write one in hopes that something changes. read more