This DD used be great at one time, but now it has fallen flat. In the mornings, they don't have enough food to sell you like donuts, sandwiches or bread for those sandwiches. When you order from the app, they will not have what you ordered. I ordered from the app one day and as I went to go pick up the items, non of them were available, but the coffee itself. I left disappointed and pissed off. If you're near by this DD, don't even bother the time or day since they may not have the foods you're looking for. The DD on John Young Parkway on the other hand is worth going to. read more

if you want to stand in an empty line with no one in the drive thru and have a staff look you in the eyes and go back to doing nothing or fake cleaning then this is the magical place for you. like damn I get it no one wants to be at work on a Sunday but this place is horrible. 11am and they only have half or the shelves filled . maybe I'm starting to understand it. If they ignore all the shelf donuts will make it all the way until closing so they don't have to make anything else. read more

Was in need of an afternoon coffee and was nearby a Dunkin. Ordered thru drive thru and it was empty so service was quick, easy, and staff was friendly. Tried the blueberry donut coffee flavor was interesting but good. Not too sweet. Always enjoy trying the new flavors. read more

Dunkin' - Blueberry Donut Iced coffee - Coffee & Tea Near Me - Kissimmee, Florida

The manager is extremely rude. Windows are dirty no soap in the dispenser. Long story short they got our order wrong gave it to someone else in the drive-through will notI be coming back to this location read more

Dunkin' - This place is dirty. I want to wash my hands no soap in the dispenser. The manager is extremely rude to be honest - Coffee & Tea Near Me - Kissimmee, Florida

At around 5:30 pm today , this girl behind the counter would rather do her social texting than attend to us who were ready to order. I thought she was communicating with a customer outside drive thru but there was no one. To our dismay we walked out. Whoever is the manager, fire her now as she is not fit for the job. read more

Super friendly staff however I had to leave because they didn't have the donuts I like and on top of that they were out of caramel which is essential to what I like to drink. read more

Dunkin' - a man in a red shirt standing at a counter - Coffee & Tea Near Me - Kissimmee, Florida

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Staff was inattentive to the order at the drive through and had us pull through to the window. When she finally understood our drink order she immediately closed the window and later came back with the total. Never asked us if we wanted any food items (we were going to get something). They didn't give us a receipt. And we tried waving them down, we even honked. Husband went inside to get a receipt and they didn't know how to print one out and needed to call someone for help. ‍ What an experience. We won't be back to this location. read more

When 13 people of a family vacation to Orlando, Florida together, they rent a house nearby.  It made more sense.  Thankfully, there was a Dunkin' nearby for our morning breakfast run.  This Dunkin' location was clean and quick!  The restaurant was decorated with some Florida dazzle and was bright and welcoming.  The donut wall was plentiful.  We were on vacation, so we opted for some of their seasonal fun drinks - Iced Banana Split. Yes please!! It was sweet and chocolately and just as you think, "where's the banana?" It hits you and your coffee drink now tastes like a divine banana split milkshake. If only calories and sugar meant nothing! It was so good, I actually ordered it on two separate occasions. read more

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horrible service, very very rude employees. first waited 18 minutes in the drive through, I finally said "hello?" in the speakers and they're like "hiii" I'm like "we've been waiting 10 minutes at the speaker and you don't say anything?" they proceed to answer with attitude saying "yea, we're busy." (one car in front of me in the drive through). then while I'm trying to order. drink they're continuing to talk over me. so they don't get the order right of course. whoever is working the drive through needs to get a job that's not in customer service. I ended up just leaving with nothing because why give my money to a company that cannot treat their customers right? read more

I walked in and the workers were getting screamed at by a customer. They handled it super professionally and I'm honestly surprised someone would treat a worker that way. Took all their anger out on two innocent girls. Great workers. Amazing food. read more

I've only used the drive thru here, but my order is always correct. The drive thru line seems to move quickly and efficiently. I've never been in the drive thru line for more than 3-4 minutes. Honestly, it's worth it because it would take me at least that long to park, walk in, order, and get back to my car. 5 stars because this location is on the ball and they have to be with a Starbucks directly across the street! read more

Omg his Dunkin here is terrible the managers there are so rude in the morning one of them has a tattoo and her left arm and I thought no family members are supposed to to work together you guys have three sisters working in the morning which they are very rude and don't know how to speak to people the rite way how do u tell a paying customer wat wat u want and then talk about the paying customers talking about they not gonna take the other cuz they can't Midwest and wat u order so they just charge u whatever they want and then get upset cuz u have to remake the order read more

Staff and service is not good. The cashier that assisted me today at around 6 PM had a lot of attitude and was not helpful when suggesting items on the menu or even describing what the options were. It is common sense that if you know that you don't do good with people, you should not work in a place where you deal with people. She had a disagreeable face and was not nice in the slightest. I believe she should reconsider working here. read more

The food was good and the staff are very nice but the floor and countertops (my hands and elbows felt icky) were dirty and especially the bathroom! They were all working hard so I feel that Dunkin Donuts should figure out how to clean their stores without creating hardships for it's employees... read more

I realize they're understaffed but the donuts are pathetic. The icing looks like it was smeared on with a butter knife and the powdered donuts just had the tops dipped in powder. It's the first time in my life I've ever seen a powdered donut that wasn't completely covered. read more

Dunkin' - four different flavored donuts in a box - Coffee & Tea Near Me - Kissimmee, Florida

171/100 in 2016 challenge This location has just opened a crossed the street from a busy mall area and a Starbucks. It is a shopping center with a BJ's club. I went through the drive thru and I only ordered one item but it was correct and the employees was very pleasant. The store seems on the small side. Grand opening is in 2 weeks. read more

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The WORST Dunkin' Donuts. Everyone here always has a bad attitude. They are not very professional. This location is always out of basic ingredients (whipped cream, cheese, etc). If you do a mobile order 9 times out of 10, it will either be wrong or not prepared and they'll say they never got it. Take your money elsewhere. read more

Not great. They don't give you the proper amount of food. Get orders mixed up and give them to the wrong people.

Terrible location. They never have anything. Save yourself the annoyance and just go to the John Young one

Sadly I will no longer visit this location. I visit this location every weekday for the same order and pay with Apple Pay. Today, the new employee refused to use Apple Pay (stating "we don't have that"), and let me drive off without even contacting her manager for help after I told her how it should be processed. Disappointing service which has led to the loss of a loyal customer. read more

I've been going to DD on the weekends for the past 3 years. It was so uncomfortably cold, even with sweatshirts on, that I could actually see my breath. The cashier said it's because they are running around in back. I understand that, however your customers will not want to go back if they ( the people supporting the location) are uncomfortable. I only conversed with the cashier when I asked them to microwave my coffee that I received being only slightly warm. She just made me a new one, and told me it was not hot because I asked for milk in my coffee. Well, that's a first in 3 years, I always order it the same and it's always hot. Really?? Nothing like telling the customer it's their fault for ordering it that way. Funny, wasn't luke warm the second time she poured and added the milk. I'll find another Dunkin going forward. read more

I'm confused with this specific Dunkin location. You walk into any Mcdonalds, every Big Mac always tastes the same. Dairy Queen, every Blizzard, exactly the same. For instance, with drinks it's add this much mix, this much water, this much ice, simple. I imagine the charts in Dunkin Donuts look something like this: Step 1: Add as much coffee as you feel like they want Step 2: If your name starts with A-M add more flavoring than anyone would ever want in the customers drink If your name starts with N-Z, add no flavor. Step 3: If customer requests so many creams, or sugars, DO NOT listen to what they want. Decide what kind of day you're having. If you're having a tough day and don't feel like pressing the creamer button more than once or twice, then they'll just have to deal with it. If you drank too much coffee this morning, and need to burn off some extra energy, just go crazy and pump their coffee full of cream and sugar. Step 4: Tell them to have a nice day, even though you know they're gonna be really mad at you as soon as they pull away and take a sip. Point of this review, just go to the Starbucks right across the street. They have never once screwed up my order. read more

I honestly don't know why I keep stopping at this location. Every single time I come here it's always something. No caramel, No large cups, No change, or they take drive thru 1 by 1 literally, im the only car in drive thru and im waiting over 5min. I think if I went inside it would be faster than drive thru. This location needs a major change of management because whoever is running this store needs to get re trained to be a GM read more

1st and only time,I'll come to this place You have 2 people working behind the counter at least 5 min wait time. We were the only customers there waiting for someone to acknowledge us after being for almost 5 mins? Finally when someone comes to offer help,He doesn't even know or have a clue to what the specials are? He then tells me to wait a minute for the other guy? The other guy doesn't offer to help him which was the other reason it was frustrating to be there What makes it worse,I was willing to buy a dozen donuts I left frustrated never to comeback,what a joke Imagine if there would've been at least 3-4 customers waiting for assistance or service. read more

I frequent this DD and the one on John Young Parkway, the service and people in both are excellent. My complaint is not with the store or the employees... it is with the On the Go app, it is terrible! I have written to customer service three times over the last several months about the lack of choices and the inability of the app to assign perk rewards to the proper items. So far nothing has been done. Hopefully someone at corporate will read this and fix the problem. read more

The manager yelled at me for ordering, treated me horribly, didn't have my order right, they were out of everything and most was closed. I ended up leaving the drive thru because they were so bad DO NOT COME HERE EVER. read more

the man and women there were very sweet very patient and gave me free donut today

This location is a joke. They NEVER have anything when you order it! The costumer service is horrible! The girl at the window her name Eliza, is so rude she was say comments on the speaker im pretty sure knowing we can hear her rude comments!!! They overall arent a good place any more! Manager was standing right there listening to her and didnt say anything to stop her! That tells you alot as well. If I can do 0 stars I would. read more

I had the worst experience I have ever had at any Fast Food Chain. I stopped by this drive thru on my way to work and while the woman taking the order was great, the woman at the window was extremely rude and had a bad attitude. I tried to add a last minute donut to my iced coffee order and was rudely denied. There was no one else in the drive thru, I was the only car! On top of being denied the donut (its fine, I probably shouldn't eat it anyway) the woman also rudely denied giving me my receipt and slammed the window! read more

Acknowledge I was in the drive-thru and keeps me waiting for 12 minutes. Worst service ever

I used to come here all the time, and lately the food station has been down for last three times I've came and they never say anything until I ask for a sandwich! They fail to communicate in the beginning to let me know if they can't make sandwiches and I always drive off and go to another dunkin.. I live three minutes away from this dunkin so it's frustrating having to drive farther away to get breakfast, it's only 3:30pm.. they guy said they're cleaning the stations and that it would take 2-3 hours for food to come back... read more

I went today and Anthony M and the other girl he was with were the sweetest and great workers. AMAZING. Best workers I've had a great experience with. read more

This Dunkin' is the worst in Kissimmee. They will not greet you and they have more fun talking to each other than actually doing the work. They talk and talk and talk and you finally get your order and it's wrong like what are you getting paid for ???? Go apply to be someone's friend if you don't want to work read more

Worst ever. They take your order and don't make it as requested. (Ask for 1 cream in your coffee and it comes out white...). Ask them to remake it or fix it, and they roll their eyes. read more

donuts were still fairly fresh but three of the six that I ordered were wrong

I come to this location all the time because I live close. Saturday morning on May 16th around 7:30am was my final time at this location. I accidentally mispronounced a menu item and was mocked by the workers there. I have a speech impediment so mispronouncing words happens a lot but I don't ever get made fun of. I felt horrible and it set the tone for the day. I hope the people working there felt better about themselves after this. read more

i'm not one to ever write a bad review because I always like to give people the benefit of the doubt but I come here every day and the food and coffee is pretty good when they aren't out of anything however every person I have encountered of this staff has been exceptionally rude and makes their guests feel like a burden. everyone needs to be re-trained and also needs an attitude adjustment. there had also been a couple times at the drive through where the worker is sitting down. just very unprofessional this location needs help. read more

if i could give 0 starts i would...i was there this morning and the cashier stole $5 from me, messed up my order, and mixed up my order. the line wasn't long however the workers took so long just to give one car their order and when i finally pulled up to the window after 15 minutes (only two cars were in-front or me) a lady with red hair was so rude and disrespectful wouldn't recommend this place to anyone worst experience with dunkin i've ever had. read more

Just left dunkin without anything for the first time in my life.. it is 6:30 am and they are out of caramel, hash browns, and all bread but croissants and both baristas we had interacted with were extremely rude...when leaving empty handed we got a very sarcastic "Have a great day" I will avoid this location at all costs!!!! #ineedcoffee read more

This Dunkin' is usually very good. Unfortunately, today was absolutely bad. To begin with, they didn't have any of what I wanted in stock, but that is not the stores fault, it gets busy, it's understandable. The service that was provided was horrible, I went in the drive through and the attendant helping me out had such an ignorant attitude. He was clearly not paying attention to what I was saying, he asked me a repeated question, and when I got to the window he asked me for the size, which I told him to begin with, and then asked me if I wanted any flavors, I did not. He kept going back and forth through the window. After I receive my drink I wait for my next item and he asks me if I was waiting for something and I told him I was missing the ham and cheese roll ups. When he comes back to the window he says "oh we don't have any ham, sorry, I forgot to tell you." I let it slide and leave since I was not charged for the snacks. Almost halfway back to my job I turn around because I was given the wrong drink. When I show up I tell the attendant what I received was incorrect. I received black coffee instead of my drink. He proceeded to tell me it's not black coffee it's espresso. That is still not what I ordered, he looks at me like I'm dumb, I hand over my receipt for what I paid for and he looks at it like he doesn't know what he's doing. I asked for a refund, yes he offered to make me a brand new drink and explained that it was no problem, but that is not the point and I didn't want it. He went to go look for whoever was in charge and even they could not hand me a refund, told me to come back tomorrow before 2pm to catch a store manager. I'm glad they offered me that option of making a new drink and I don't mean to be a pain in the butt customer, but I'm trying to make a point, the service was just all around bad, very ignorant attitude. read more