Rude staff and lousy service if you go in the early morning :( Management needs to provide them with customer service training! read more

The manager Maria and her crew are incredible Great service Delicious and perfectly made coffe coffee They go the extra mile and always with a smile read more

I popped in for a couple of mud after zipping down the veterans Expressway on my angel of death and this place doesn't have good reviews. So I went inside got me a large hot extra extra and it is magical. The ladies were very nice and I had a interesting conversation with them about people trying to kill me on my motorcycle because they're tourist visiting pop pop and Nana for Christmas They laughed. I tipped him three bucks and the next time I come here I'm gonna get another great coffee cause I'll remember I tip so if you're ever a gun highway in Van Dyke swing on in and get you a couple of mud kids it's delicious. read more

Dunkin' - Donutssssss - Donuts Near Me - Odessa, Florida

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i ordered my normal coffee, and they gave me the nastiest combination ever. It was not even drinkable. read more

Dunkin' - Donuts Near Me - Odessa, Florida

Just went inside and asked a question about the coffee and the cashier gave me an extremely rude condescending answer. It was a skinny blonde haired girl. read more

I am a long-time customer and fan of Dunkin'. In fact, I have been coming to Dunkin' as far back as when they were called Dunkin' Donuts, lol. Regardless of what you want to call this iconic business, you really cannot go wrong. Dunkin' has grown considerably since Bill Rosenberg opened the first location in Quincy, Massachusetts back in 1950. The company has since expanded to somewhere around thirteen thousand locations in over forty countries. I would say that Dunkin' is best known for their donuts (though if you would like, you can spell it doughnuts) and coffee, though my go-to here is neither. My usual order at a Dunkin' is probably their bagels with cream cheese. While I would never say that Dunkin' has the best bagels with cream cheese (I grew up in New Jersey and I know great bagels), they are pretty good, especially when you consider that the bagels are coming from a global chain. This particular location has the ambiance that you would expect from a Dunkin'. I have often used Dunkin' (or if you prefer, Dunkin' Donuts) as a co-conspirator in bringing a culinary bribe of coffee and donuts to early morning meetings. There is nothing like some coffee and donuts to help inspire a bit more attention and maybe the wisp of a smile upon the tired faces of the various teams that I am meeting with. Whatever you choose to go with, you cannot go wrong with anything that you order at Dunkin'. Overall, I will give this location five stars and they definitely have my recommendation. read more

Ordered a bagel TOASTED with cream cheese! Rather than toast it in an oven it was warmed up in a microwave AFTER the cream cheese was put on!! If I didn't have somewhere to be I would have taken it back! TERRIBLE read more

As Dunkin's go, this has to be one of the best. Despite it being a busy Sunday morning, they were on their game! Everyone was working hard to keep both the drive-thru & inside lines moving smoothly. We've stopped at this location & never had a foul up with our order. (The same can't be said about most of the other local locations.). Kudos to the employees for keeping a smile on their faces & the hard work they do. read more

been coming here for about 2 to 3 weeks straight asking for cookie dough, frozen coffee and they still don't have no syrup does it really take that long for a syrup to come in it's crazy to me read more

The service at this location is AWFUL. The manager Martina has the nastiest attitude I have ever seen. I brought my daughter in this morning for the birthday treat she requested: Dunkin. Unfortunately we were stuck dealing with Martina, and we ended up leaving without placing the order. How's that for a kids birthday treat. Do better. read more

Service was awful! Went inside and the worker basically ignored me and was only tending to the drive thru. I asked are you the only one here and she said not really. Just for now. Just then I see an individual with headphones on lying all sprawled out on a chair in the dining area. This was most likely the other worker who couldn't care less if a customer was being helped or not! I will never go to this store again and would tell everyone to steer clear of it! Awful!!!! Time at store: 5:30 pm on 7/16/24. read more

I came in to order a coffee the barista that was there it took her 3 times to make my coffee correctly.

Most of the time with Dunkin' Donuts, or a chain restaurant, you know what you're going to get. For this location, it's the staff that made our visit superior! I requested an extra empty box, so I could April Fool the softball team. When I came to pick up our order (2 dozen variety, plus an extra box), they took care of it for me and had already decorated the inside. The girls couldn't believe the joke and the parents thought it was hysterical. I thank their employees for going above and beyond! read more

Dunkin' - Thanks to their fantastic staff for helping to make our April Fool's Day such a fun and memorable day. - Donuts Near Me - Odessa, Florida

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Horrible service. Rude !!! Bagel was petrified !! Every time I stop there it horrible. Never stopping again!!

I came here to pick up a quick breakfast before a doctor's visit. Instead I picked up donut holes for the office and a small thing of Donut fries for myself. The drive through service was quick and thorough, but the food was meh. The donut fries had obviously been kept in a warmer of some kind and tasted of natural gas, and were thus unedible. read more

This is a good Dunkin Donuts. It is not phenomenal in their choice of donuts, but they do make a good cup of coffee and amazing Americanos. The facilities are clean and it is a good place to meet for business or to catch up with friends. The service is decent, but they could simply be understaffed. Great happy hour specials and hopefully things will continue to get better. Like any Dunkin Donuts, they have good donuts and coffee. I enjoy their sandwiches ( but would not dunk them), especially the sausage egg and cheese croissant sandwich. This location has a way to go on service and selection but it is a good place. read more

This location is horrible, always has been. Today, an employee told me that she will get fired for placing 3 donuts in a small box instead of a bag. Because, when when they toss donuts with frosting in the bag, either the bag has all the frosting left on it with or the donuts on top take off the frosting from the bottom. They don't care about the integrity of their products and have no problem firing employees over a box vs a bag, per their employee. Of course, I just left without making a purchase. I've had them put 3 or 4 in a box before, but this woman looked scared that she'd lose her job over something so petty. If true, lousy management/ownership. That coupled with always being out of much of their inventory after 10:30a, makes this a place to bypass and go into Winn Dixie right next to them or even a gas station. Hopefully this place will eventually get new management/ownership. Advice: STAY AWAY! read more

i ordered an iced chai latte with less ice and an extra pump of chai and i got regular amount of ice and an inch GAP between the top and my drink.. if you're not gonna give less ice, fill it up! we went in and asked for it to be remade and a gentleman apologized and was going to fix it when the manager said no and to just scoop the ice out!! we said we paid for a large so you can fix it and they added more milk but no more chai so it's pretty much just milk now.. read more

Dunkin' - Iced Chai Latte - Donuts Near Me - Odessa, Florida

Two stars? Ninja please. This is one of the best Dunks I've ever had the pleasure of visiting during morning rush hour traffic in Tampa. Located on the corner of Gunn and Van Dyke, this full sized, stand alone Dunkies features ample parking, adequate drive thru lane, multiple entrances and escapes. Each of my visits to this drive thru took under five minutes! I've never moved so quickly through a Dunks drive thru, especially with half a dozen cars in line ahead of me. Whatever system they have in place to move the line like that is quite impressive. Not to mention my coffee is always perfectly prepared and tasted excellent. Staff may be quick to get me through but always pleasant at the window. I don't feel rushed while paying, which is always a good thing. This location needs to train the rest of Tampa. read more

Attempted to contact the business directly due to a larger order for a week. Needless to say this was not successful. Next went through the app and online ordering to order ahead the donuts which seemed to be a success. Upon arrival the employee said they could not fulfill the order as requested and offered a variety pack. This is not what was ordered and a manager came to discuss the matter. The manager offer little to no support to the situation. And gave what they could as they did not have the appropriate stock so that they would not be out by noon. Given our order was not met to expectation with quickly ordered through another Dunkin close by that was able to support and be cordial in the process. Stay away from the Gunn Highway Dunkin, would recommend the Dale Mabry Dunkin in a heartbeat. read more

Just went here for their blueberry latte and blueberry green tea! Delicious! Instagram @planefoodies read more

This Dunkin' along with many others now a days is just going down hill. Awful awful service, understaffed, and hardly ever have what you want. So if your ever thinking of stopping by this Dunkin' you better be prepared to wait for ever, have your Oder messed up, and have to choose a different item due to them having absolutely nothing. Also be prepared so the extremely rude customer service. read more

We were just there was dirty disgusting restaurant and restrooms terrible We were in line someone counting money ignoring us,then a manager was talking to someone else about money and percentage of restaurant,we waited while there having conversation and us and other 3 people all walked out That was first Dunkin' Donuts I ever was in that was awful never go back back again Do not recommend Dunkin on Gunn highway and van dyke rd read more

The only good thing about this Dunkin is the location. Every single time I go here with a doubt, it's terrible. I know, why do I keep coming? The location! I pass by it and figure hey maybe today something is better. Stopped by today 12/14/22 ordered a bacon Egg and cheese bagel. Basically got a rock hard bagel, half a slice of cheese and wet egg. No bacon, this isn't the first time any of my sandwiches was missing either bacon, sausage or even an egg. The staff could care less about anything, you'll be lucky if you're handed your drink in under 5 minutes. I don't know why I'm even writing this because it's not like anything is going to change. read more

Very slow , I waited at the drive thru window for a good 5 mins without any acknowledgement. On top of that my matcha latte wasn't mixed well. Oh well . read more

This DD, is a bit newer than most physical buildings. For NPR, the tight parking & close proximity to 19, can cause some tension. Their coffee is excellent & doughnuts always seem fresh. The staff is friendly, but the place looked like a hurricane had hit the interior. Dirty tables, tables with dishes, napkins & straws on the ground.... really bad, was afraid to check out restroom. Maybe I missed a rush, but there was only 2 other customers that were together & 2 staff, I could see. That doesn't add up to inside mess, like the one I saw. What's a girl to do? Next time I will use drive thru & not see any mess. read more

Hadn't been to this DD for awhile because every time I have gone the coffee was too bitter. Because it is so close I thought I would try it again since it is a local business and all. Again, coffee was bitter so I transferred it to another cup to add more cream and sugar and this is what I found at the bottom of the cup. Who does this? Needless to say, this is the last visit from me. read more

Dunkin' - This is what I found at the bottom of my coffee cup this morning. - Donuts Near Me - Odessa, Florida

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Pay the little extra and go somewhere else. Customer service is HORRIBLE! Had not been in a while, decided to try one more time. Big mistake. read more

What happened to the service and supply at this store?? You guys used to be great. Now... If I don't get here by 9:30/10 AM, you have nothing left. This happens on a daily basis: No donuts, no bagels.. you know, the 2 of the 3 things that have always been integral to Dunks. You know you're open until the evenings. I don't understand how a business doesn't prepare themselves with enough of their product to carry them through until closing. It is very poor business practice. You are losing more and more business because of this issue. This is the last day I'm using your store. Actually I didn't even buy anything because, AGAIN, you had nothing that I asked. Four different items I asked for and you were out. You really need to get your act together or you will end up going out of business. read more

John makes the best coffee. He puts the right amount of French vanilla and creams. He is very pleasant and goes out of his way to please

This might be a clean Dunkin but they make the worst Lattes. So as long as you do not order a latte you are good. Plus young new staff and they do not necessarily read the orders correctly. I would not go to this location if you can help it. read more

This is my half dozen donuts. I really didn't think I needed to check an easy order of six same-kind donuts. Realized I was shorted when I got home. read more

Dunkin' - a person holding a box of doughnuts - Donuts Near Me - Odessa, Florida

This is the worst DD I've been to in a looooong time. The place is always dirty, they are always out of everything, and the employees act like they are doing you a favor. I only stop here when I have to. read more

This Dunkin' Donuts location is one of the nicer locations that I have been to. It's a brand new building that looks very modern on the outside and on the inside. Parking is a little tight but nothing crazy. The drive thru is in a good location and stays out the way. Inside is very clean and modern and has about eight or so tables that are spread throughout the restaurant without being on top of one another. The staff wasn't overly friendly but took my order promptly and got it right unlike my usual DD. I walked in with exact change knowing what my order was going to run me as I order it once a week. It was a dollar more at this location, which threw me off a little bit. Usually franchises within a few miles of one another are the exact same in price. This location seemed to charge a little bit more for certain items. There's not too much around this location so hopefully it gets by, as it is one of the best looking and nicest DD's in the area. read more

I've been to this locating four times. Three times I had to go back in to get my drink remade. The lines inside and out on a Sunday is unheard of. I waited over 25min inside just for them to make my food wrong. Explains why it took so long. However they were clearly understaffed for the rush. Twice the munchkins were so soggy and sticky I couldn't give them to my kids. I will not be back. read more

I was disgusted by the way that the employee spoke to us while in the drive through today. Jasmine was EXTREMELY rude and unprofessional. She has an awful attitude with customers and rolled her eyes at us, threw a drink in the trash with an attitude almost slamming it because she was upset that she made it incorrectly.. It wasn't our fault that she made a mistake so the attitude she gave us was very uncalled for. read more

If I could give this location negative stars I would. We stopped in this morning and ordered a Mocha Coolata which is on the menu. The staff did not know how to make it. They asked us what the ingredients were. The donut selection was not complete. We left without ordering a thing. This is not the first time that we had a problem with this location. So it was off Starbucks!!! read more

Slowest Dunkin I've ever been to and there's a guy that takes orders in the drive through that sounds like he's absolutely miserable. Just terrible customer service. read more

Stopped at this location on 2/16/18 @2:36pm. Tried to order doughnuts and they all had bavarian cream center. My child cannot eat this due to food allergies. Nicole was snotty and not one bit helpful. She acted as though I was interfering in her time. She definitely should check her attitude! Not that the store was busy....drive thru was empty and dining room had no line. When I placed my order she was too busy looking out the window. Then when I was finally able to settle on my doughnuts, she threw my bag at me. They also messed up on one of my coffees as I heard her and another girl say, just shake it, she will never know. Not too smart considering some people have allergies and pulling some stunt like that could cause serious issues. I will NOT be returning to this location!!! read more

It there's a single car in front of you. Prepare to wait 10 min for someone to even say hello to you through the speaker. If there's more than one car don't even bother. I spend at least 20 minutes here regulardless of if they have customers or not. I only go here because it's literally down the street from my house but I'd probably save more time driving to Starbucks and paying the extra few bucks. read more