My family and I went to this location on 4/29/26. My husband ordered a large hot coffee with/ cream and sugar through the drive thru. We waited in line for about 15-20 mins. Once we got up to the window the young lady repeated the order back to my husband and then asked for payment. Once she took the payment we still had to wait because the coffee was not ready yet. So, we waited and once she brought the coffee to the window and handed it to my husband the top came off of the cup spilling coffee all over my husband's hand. My husband jumped and yelled in pain. You could see the steam rising from the coffee. Instead of the young lady getting the cup instead she tried putting the top on the cup while my husband was still holding onto the cup while coffee was still spilling over onto his hand. She could not get the top on the cup and just took the cup back. She handed my husband 2 napkins. He wiped his hand and his wrist, but he was visibly hurt. The young lady came back and gave my husband a new cup. She stood at the window and then asked my husband if he needed anything else. My husband was ticked off to say the least but said no. She said something and my husband drove off. I then asked him to pull over and park the car while I ran into the location. I wanted to speak with a manager/owner/anyone of authority. However, the doors were locked with a sign on the doors that said that the doors were locked and to go through the drive thru. I got back into the car, and we went back around to the drive thru. We were immediately told to pull around to the window. When we pulled up to the window there was another young lady at the window. She asked how she could help us and I asked her if I could speak with a manager/owner/someone in authority. The young lady said she was the shift manager. I explained to her what happened. I told her the other lady did not have the top on the coffee if spilled as a result onto the hand and wrist of my husband. I told her that he was offered 2 napkins and that was all. At no point in time did she ever ask if he were okay or if there was anything that she could do because he had gotten burned. The shift manager apologized to me. The other lady came to the window and said she apologized 4 times. I told her that was a lie. She then said she apologized multiple times and once again I said that was a lie. The lady then said the coffee wasted on the ground and not on my husband's hand at all. I told her that it was a lie, and I asked her why she handed him 2 napkins if he did not get burned. I asked her if she gave him the napkins to wipe the ground. She then cut me off and said well it happened and what did I want. Did I want a refund for the coffee? How could she rectify it? I told her that I wanted to speak to the owner because she had a nonchalant "who cares" attitude. I told her she was not sorry that it happened and did not care. The shift manager gave me the receipt (which we never received the first time) and it had the name of the person that I needed to call the next day. She said she would also inform the owner. However, she did ask if my husband would like some ice. So, she gave him a cup of ice and some more napkins. I told the young lady what she did was wrong and how she responded was disrespectful and horrible. I told her that I would not wish that on her or anyone else for that matter. Nonetheless, throughout the conversation I kept checking on my husband. He was in pain, swollen and red. I did not contact the location the next morning instead I wrote a couple of complaints to corporate and spoke to the escalation department. I was told that I did the correct thing by contacting corporate first and they would be the one to reach out to the franchisee/owner. I was told that I should hear back withing 48 hours but that never happened. I did contact corporate back on 5/4/26 and informed them that I did not receive a phone call and would see about taking this matter higher. So, that is what I am doing at this present time. However, I wanted to warn others by bringing awareness to what happened to my husband. The shift manager had told me that they would try to do better next time by making sure the top is secure on the cup. I definitely hope so. Nonetheless, if you go here PLEASE be careful! read more

Quite possibly the worst dunkin I've been to. My kiddo and I have been here twice inside and both times haven't had a good experience. Both times I had to ask for her order while watching them continue to make drinks for th drive thru. I guess if you want good service- don't go inside? read more

Only a few mistakes at this one. The most unforgivable one? Not doing a nitro right and then arguing about it. I obviously paid full price for half a coffee. Do better. read more

Dunkin' - NOT Nitro with cold foam. - Donuts Near Me - Plainfield, Illinois

Mini bagels are really hard can't even break it. Drink is resllydark and maybe has a dot of oatmilk that I have to pay extra for. Money wasted since I can't even drink because how bitter it is and how hard the bagels are. read more

Dunkin' - Latte with oat milk and caramel - Donuts Near Me - Plainfield, Illinois

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I just wasted 600 rewards points and all day on the phone yesterday with customer service trying to get them back to me with 3 calls saying that I was in line to be called back!!!! Needless to say, they never called me back! I had a great review for this place. But, when it comes to points? The elderly Arab lady says, "that's your app's fault" or "call customer service". She does not give a flying bit that the app is eating my rewards. She will not even budge on giving me an earned iced latte after I show her the evidence. She is an absolutely horrible customer service representative and an even worse manager! There used to be a manager that I had a great review on here for that she even gave me a free donut for my word!!! This Arab lady? She won't give you one drop of coffee when the evidence proves that I've earned it!!!!! Every single time, she's like, "CALL CUSTOMER SERVICE LINE", "PLEASE GET OUT OF LINE"!!! To the point that she's yelling at me so yesterday I finally did call because this is the 10th time this has happened and I'm at this elderly Arab lady's mercy and believe me? She has none! and no response all day after 3 calls!! So, I told her about it today and she was as merciless as ever!?? When you earn something in America?? YOU SHOULD RECEIVE IT???!!! WHY DOESNT ANY ONE TELL THIS ELDERLY ARAB WOMAN THAT??? WHERE IS THE OLD MANAGER??? THIS WOMAN SHOULD NOT BE IN CHARGE AT ALL!!! It is costing them a great review and I go there every single day! She is a monster! She could totally fix the problem, if she wanted to??! read more

Good service. Girl at drive up, very friendly. Good start here. Parking is a but tight. Building used to be a house. Located between 2 houses on E side of Rt 59 across from Adventist/Amita health center. read more

I live near this location and visit often! They're always prompt and super nice!! I've had 2 experiences (one drive thru one in store), where my children were giving me a hard time. I'm not sure if he's a manager or owner, but he's taken care us each time! He's gone above and beyond to help this momma have a better day!!! I'm so grateful read more

What happened to this place? When it opened, everything was great! My orders were always accurate and everyone was always friendly and polite. But now, I'm lucky if they make my cold brew correctly. And today, they handed me Keith's mobile order, a bagel with cream cheese, instead of my drive thru order, a breakfast empanada. I didn't realize I would have to check on these people's work as though I was an elementary school teacher checking on my students. read more

My nephew wanted coffee too, so I asked them if they had any virgin coffees, they gave him a frozen hot chocolate! They played along like it was coffee! What great customer service! We came out of our way to go here because of the ratings, worth the drive! read more

Dunkin' - Nephew and "coffee" - Donuts Near Me - Plainfield, Illinois

Remember when Dunkin' Donuts made their own donuts in house. We'll no more. They try to overwhelm any competition by putting a shop every mile in our area but then they don't care about their product. Yesterday I asked my husband to pick me up a couple of apple fritters. When done right they're not bad. But what he got were their version of cinnamon rolls, dry, hard and of course not a speck of apple. Then we he retuned to take them back he went to another store same thing. When he pointed it out they just blew him off. "Some times you get apple, sometimes not. " was the reply. That's absurd. These were mislabeled on the delivery truck and all the stores had them wrong yesterday. They've lost us as a customer after many many years. read more

I was iffy to try this Dunkin' since it's tucked in and fairly new. BUT.. I got a few mail in coupons and decided hey why the heck not? I usually get keto coffee here, and my order is a bit complicated. There's only one other Dunkin' that's ever made it 100% perfect. Not all locations are consistent on their flavors. This one by far.. HOLY S***! BEST COFFEE! They made it so phenomenally flavorful and it was perfectly mixed! This is my go to Dunkin' now.. it's totally decided. Love it!! Try this location out, it looks so modern inside and they even have nitro stouts! read more

Dunkin' - a hand holding a cup of coffee - Donuts Near Me - Plainfield, Illinois

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Horrible service. Was treated awful by some teenagers who currently work there. Was greeted with vile language and behavior. Will not be returning. read more

Every time I go to this place, they always ruin my iced coffee. How hard is it to make it exactly the way I ordered? especially since they wanna charge extra which I have no problem paying for but I do have a problem when they consistently F it up every time. I've gone a handful a times on several different occasions & it's the same crap every time. This place is trash and will never go back again. read more

I never did a yelp review before. I was over charged and the manger or cooperate office still have done nothing to resolve the issue. I wish I could give negative stars. This Dunkin is less then a mile from house, I will just have to go to another coffee chain read more