I have to leave a bad review - but...... I have given this place a try three times! The first two were decent but not good. Today was straight horrible. I find the donuts very very mid! Not good not all bad, but not good. The service was okay. It was fast, they were fairly polite but the first question they ask is a tip. I normally am good about tipping, and I did tip, but I drive ten feet and you haven't even done anything but take my order. I made the mistake of ordering the protein refresher. It was HORRIBLE! The "heart" one was strawberry and blueberry and I ordered a strawberry protein. The chemical taste was so overwhelming!! My daughter said it tasted bad but the after taste was okay - like oatmeal. That was the first taste. The second she could barely get down. The strawberry was better, less chemically, but the after taste was awful! I got two drinks in and about 30 minutes later so violently ill!! After two drinks I tossed them both. Just bad. Got very ill and still feel gross. Sorry Dunkin - missed the mark again. I'll stick to Dutch bros protein and rise and roast donuts. read more

Employees don't wear gloves when putting donuts in box. Was giving this location another chance but employees really need appropriate training in handling food. read more

I have tried this place three times. Same problem each time. There was literally only glazed donuts with sprinkles! It's a donut shop not dozen of one kind of donut and coffee shop. The people were nice but seemed just as down as I did about the inventory. Owners or managers do better please. Staff 3 out of 5 food 1out of 5 read more

Never have what I want !! Service was awful !! Snippy with her attitude!! Always loved Dunkin but won't go back again !!'

Is it Dunkin? Check. Is there caffeine? Check. Are there sugary donuts? Check. Is counter staff helpful & nominally friendly? Check. Do they have "walls of glass" windows allowing unobstructed views of the Sandia Mountains and frantic traffic on the raceway known as Highway 528 through Rio Rancho? Check. Would I hit up this Dunkin' location again for a quick hit 'n run breakfast? Check. read more

See all

We went there at 8:30PM on a Thursday but the store is closed although operating hours says it should be open until 9PM. And while it's understandable that schedule changes, the disappointing experience was we were at the door and knocking and the people inside looked at us but never even acknowledged us or let us know they were closed. We were asking if maybe drive thru is open and there are two people inside but neither one said anything. Very subpar service. read more

I ordered on DoorDash a drink and banana bread . I never got my banana bread and they told my dasher they don't do refunds on banana bread . So basically they stole from me . read more

I wanna give a good review but this location always seems to let down. I love DD but they never get my order right

I've seen all the other reviews about how bad this place is so I decided to try it... my experience wasn't as bad as other people's. I went there at 8am, placed my order, and got out of there by 8:05. Staff was nice and friendly. The food tasted like any other coffee shop. As of Feb. 7, 2025, it's doing pretty well. read more

I mean... it's Dunkin'! Even with other coffee places in the area I made the trip to a further Dunkin' because this is my all-time favorite iced coffee and now there's finally one near me! Plus, it's the best price point. Keep in mind, it's new so there are lots of growing pains - out of doughnuts or day-old doughnuts, long lines and some quality stuff but other than that - there's a Dunkin' in RR! Plus, for the first time ever, I was part of a pay your order forward! Oh! And they have an app so be sure to download it for special promos or rewards. read more

See all

We've have nothing but great service here. Friendly and helpful - and always correct. We only use the app to place our orders, so that might help a bit for anyone having problems with them. read more

They didn't have donuts and the food I bought tasted old in the refrigerator. They should close it down.

This location sucks ass. Never any fresh donuts after breakfast time. The evening crew especially doesn't care about good service. They always give excuses as to why the sandwich machine is down for the evening which doesn't make sense I came at 7:45 pm asking for a bacon croissant and they couldn't do it cuz "they" shut the machine down for the evening. They close at 11pm. Sounds to me like they just wanna shut shit down and call it an easy shift. read more

I was super anxious to try the cookie butter cold brew from DD all to get served nasty iced coffee with no cold foam or ice! the young lady at the drive thru was super rude and gave us 4 of the same donuts in our 6 pack variety box. I will never waste my money at this place again! read more

Walked in for a DOORDASH pick up. I stood there for at least one minute. This person (The Managet) finally looked up and nodded to another employee to help me. The order had not been started even though it was called 15 minutes prior to my arrival. The order was finally given to me at 9:53 read more

Dunkin' - The manager hard at work. - Coffee & Tea Near Me - Rio Rancho, New Mexico

I've gotten the breakfast bacon egg and cheese bagel sandwich at other locations and this one was horrible! They had hardly anything on it and it wasn't worth the money, disappointed because I ordered 4 of these and they're $4.59 a piece. Could've gotten a better sandwich at Einstein's. read more

Dunkin' - Horrible bacon egg and cheese bagel sandwich - Coffee & Tea Near Me - Rio Rancho, New Mexico

I love the new location of this Dunkin' Donuts. We really needed one closer and more confident. The donuts are fresh and the staff is very helpful and nice. I do know that they have to close sporadically due to lack of workers but I do not blame that on the business. read more

The line here is always ridiculously long and it's only because the people that work here move like molasses. It shouldn't take 30 minutes to walk inside to get two donuts. read more

In these days of under-staffed drive through and price increases, sometimes I just have a fresh apple fritter. Mostly service here!! Kayla was first class and I was on my way in no time. We have plenty of DD locations around me, but Rio Ranch's is WAAAAAAY above the others! Kayla loved on my pup, had my order ready to go in seconds, and had the biggest, most genuine smile on her face. I'll drive out of my way for great service...and the fritter was fantastic and still warm. Kayla gives me hope for her generation! read more

My wife and I went into Dunkin' Donuts yesterday and the entire lobby was very dirty items, napkins, etc. on floors chairs tables need to be clean three staff one just standing there doing nothing behind the counter. I don't know why they let the place look like this I had a chipotle wrap with egg and cheese and sausage. It was absolutely terrible. I'll rip off for the price stay charge and unhealthy, as could be, will not have it again. read more

Employees seem like they don't care and it's extremely hot. Unreasonably long wait. Food was okay.

This Brand New Is ALWAYS OUT OF EVERYTHING!!!!!!!! Seriously how can you be a Donut store and never have donuts. We've gone 4 different times since they've opened because we've had company and want a donut. And they are ALWAYS OUT OF EVERYTHING!!!!! Very disappointed in this new store. If I could give no stars I would read more

This place is the worst. Always closing early. Never have anything fresh or available. Close it down

I tried this place again, I was with my husband and because we were going that way decided to try it again. I have been going out of my way to the Dunkin' in Bernalillo because the service was so bad in RR. We went inside and ordered our dirty chai lattes and a couple of donuts to go. The cashier had troubles because she didn't know what a how to ring up dirty chai latte. She boxed our donuts and we got our lattes and left. When we got in the car my husband commented that the lattes were almost empty. The cups were only filled 1/3 of the way. I know this store is being run on a shoestring because there is hardly anyone here in the parking lot or in the drive thru. Across the street at Dutch Brothers the lines are always full. This is no way to get your "previous" customers back. We definitely won't be back! read more

I keep going back every six months or so but there is no improvement. I walked in yesterday and they had no filled donuts at all. No chocolate donuts. Just trays of raised donuts with pink icing. Only muchkins were plain glazed. I get that the owner doesn't want to throw out items at the end of the day, but did you really think you were going to sell more pink frosted than jelly filled or Boston Cream? read more

Abysmal at best. Employees are just there and don't care if the donuts are fresh, good, or available. It's sort of like, "I guess I can take your order." I walked in and they were so busy in the back, nobody bothered to see if anyone might actually come in the lobby. I wanted apple fritters, and they had to go in the back. Not sure what that meant if they were for tomorrow, or they just don't care to put more donuts out. The rest on display were like, "yeah, these are the ones nobody wanted or we are trying to get rid of them." Any sort of initiative they could offer at 1/2 off at the end of the day, but the kids working there, just sort of gave you that "give it your best 10% New Mexico effort" look. It takes so much effort for these young people to construct a thought or say anything. I won't go back there, even if the Donuts were 1/4 price. I rarely eat donuts... and for the sake of going there for donuts only, the apple fritter tasted like it came from Walmart or Smiths. It not only looked the same, but tasted the same. To overcome part of the stale taste, you had to nuke it for about 20 seconds. Meager and miserly filling... worst overpriced fritter I have had in my 50+ years of donut eating. This place deserves to go out of business for being more of the same typical slop NM businesss and service. Even the Asian donut places know how to make an old school giant patty sized apple fritter. Buyer beware. read more

Went to Dunkin at 6:43, the sign says they close at 8:00, but the door was already locked and we were instructed to go through the drive through, which sucked since I was with my young grand daughter who was looking forward to having a donut inside. They had a limited donut selection and when we got our order they didn't give us a napkin. Typically I'd let it go without leaving a bad review, but I went there last week at approximately the same time (and was able to sit in the dining area) and they were completely out of donuts with the exception of strawberry, so that's two terrible experiences with them. F in customer service 2 weeks in a row. Do not plan on returning. read more

I don't live near by but I drive all this way because they give great service!!! Always cheerful and helpful and not to mention always have everything on there menu in stock! Its worth the drive !!! The two who even worked today made my day 2/23/22 read more

Ah yes the Dunkin location that doesn't serve donuts. How are they even open? This place stopped serving donuts months ago.

This place should just be shutdown they can't operate the store... you never know when it's going to be open. Starbucks a block away never has this issue read more

The worst Dunkin Donuts ever! They take forever to respond at the drive-thru, constantly screw up orders, leave you hanging at the pay window for 10 minutes, and even give you filled donuts with no filling!!! I don't understand how a staff can be incompetent. read more

This is a hoppin spot. For larger orders, call ahead! The staff is very accommodating and super friendly. Great presentation and very clean. I have not been to Dunkin' in years and was very pleased to see that they remained some what nostalgic yet developed a contemporary vibe! The doughnuts were absolutely delicious! The cornbread doughnut was an excellent addition! ( I do not know how long it has been part of the menu but was new to me). read more

So tell me why I was working at this location making 800$ a week working with NO BREAKS and getting overtime, tell me how NOW I work as a teacher same hours I get an hour break and make MORE than what I got at dunkin. #scammers Lmao and the boss dustin is a pussy that gets his feelings hurt by high schoolers. Watch out Ray M lmao I'm waiting for your reaction under my review. read more

Super friendly staff that will go out of their way to serve and please you. We already know those donuts are the BOMB ! This staff is too!

I just pulled up to Dunkin' Donuts, and there was literally no one in their lobby in. There were no cars parked to get into the lobby until I pulled up in the handicap spot. That's when they hurried up and wrote a note that said lobby closed until four. I'm not waiting in their long ass line. Just to get donuts. What sloppy, lackluster service that is. I expect that in Santa Fe all the time but in Bernalillo? I guess that's the norm here read more

Been to this location a few times. Keep thinking it will improve. No Such luck. I don't think a store should have stale product at 9:00 am. Definitely need some improvement in this store. read more

I'd give it a zero star if I could. Horrible customer service. Ordered 2 coffees and 2 sandwiches through their app for pickup. Arrived only to discover their lobby was closed. Line for the drivethru was out into the street. Couldn't even cancel order on their app and the phone for the store just rand and rang. So silly me waited in the drive thru for 40 minutes only to have the the drinks and food not only be cold but wrong when we got home. Pathetic. read more

Lobby was not open when hours clearly say 5:00 and it is 7:00am. I hate drive-thru. And no sign anywhere to say "lobby closed"!! Such an inconvenience when you can't see what's available! read more

Dunkin' - Coffee & Tea Near Me - Rio Rancho, New Mexico

This is strange, so we're going to Dunkin' Donuts to grab a dozen to take with us. There's only a handful of donuts left in the case. I don't understand why if you run out you should continue to replenish the product. I'm pretty sure if McDonald's runs out of fries they put more in the basket for the next customer. The young man that was working in there was very nice but seemed overwhelmed. We are not sure what this sign means but it would be interesting for someone to answer the question. Seeing as though this location is new only a couple months old the franchise should probably get a grip on the detriment of this worldwide franchise. You wouldn't see this on the East Coast I guarantee it read more

Dunkin' - On the front door - Coffee & Tea Near Me - Rio Rancho, New Mexico

This Dunkin location - at 1099 Rio Rancho Drive SE in Rio Rancho, NM 87124 - is relatively new and runs very poorly. On a few occasions I have tried to patronize this store and given up before I was even able to place an order due to the horribly slow service and a drive thru line that does not ever move. This morning I tried again and actually got to the speaker. There I experienced 3 minutes of complete silence before someone said "I'll be right with you." About 30 seconds later another voice said "have you been helped." I replied "no I have not" and then there was another 30 seconds of silence. I was finally able to place an order and I pulled forward behind 2 other cars that were waiting for their orders. At this point the line stopped moving for another 5 minutes before I drove away and went to Krispy Kreme. Dunkin has a pretty good location here. I hope they don't go under due to the bad service. read more