Anytime I go through a lot of the drive thru lines, the employees sound somewhat happy to take your order, but as soon as there's more than three things on your order they give you attitude and sound miserable, it's quite toxic, they make you feel bad for ordering specific food items. I have to travel way further to find someone that doesn't mind taking my order. They are all young generation z kids that lack any basic customer service skills. read more

I'm not sure if I've ever had a good experience here. I keep coming back hoping it's changed but it hasn't. I ordered an iced coffee, my husband a frozen coffee and of course they closed down the blender for the night (4:00pm) they don't close for another few hours! So he said he's take an iced coffee with cream and Splenda and I wanted one with cream and sugar. Well, mine had no sugar and his had Splenda and sugar!! This is pretty much our experience every time we come. Either they are out of coffee or out of donuts or closed only because only one person was working. Ugh this has to be the worst DD ever! Ice waisted so much money at this location. Maybe it would help if they were friendly too. Don't go to this DD if you want coffee or donuts. read more

If I could give you guys 0 stars I would. The meanest, most unhappy people working here. I had my kids in the car through the drive thru, and they were trying to tell me what they wanted and they were being so rude to us like we were an annoyance, then I said can I have a tall coffee because I was feeling rushed and of course I know that's Starbucks, but at the time I was a little stressed trying to get my order so they weren't rude and the woman said, "we don't know what that means this isn't Starbucks" in a really mean voice and that was my last time I will ever go there. Obviously they need to be re trained on how to not be complete assholes to people. read more

It early and I just drove 35 miles from central Phoenix to Fountain Hills this morning to deliver a couple things I brought from LA. As I drive I decide to grab a couple breakfast-y type things before I reach my destination. I see a couple fast food places in a strip mall parking lot and this donut shop. http://www.yelp.com/biz_photos/dunkin-donuts-scottsdale-8?select=wJUPcEbPDpO4ZD_ql2CenA#WsNU2W-Ol_cgHs1rRTyf8Q I think I'm going to grab a couple donuts along with something more substantial. That is until I look in my wallet. I've got three 1's and a 50. It's chilly outside like high 50's - low 60's. I walk in the door and OMFG it's like a frikkin blast furnace in there! There are 6 peeps ahead of me in the VERY SLOW moving line, so I'm standing there roasting! Somebody baste me, PLEASE! As I stand there sweltering, I see a sign by the register stating "We accept nothing larger than 20's". So much for eating something substantial like the egg & bacon bagel I was eyeing! LOL So I start looking at the selection of donuts, or lack there of, in the racks. http://www.yelp.com/biz_photos/dunkin-donuts-scottsdale-8?select=wJUPcEbPDpO4ZD_ql2CenA#E4iy5XisBsDzlG-GZZt88g It looks like they've they were mobbed just before I got there. I finally make it to the counter and tell the girl with the very quiet mousy voice, I want an Apple fritter and the raspberry cheesecake donut. I pay, she hands me the bag and I walk outside into the cool air..... AAAAH!!! The "apple fritter" was not at all what I expected. Sure it tasted "more or less" like an apple fritter, however bite after bite, I could not find a single piece, chunk, cube or speck of apple ANYWHERE in this "fritter"! As someone who really enjoys apple fritters, I was VERY disappointed with this one! The raspberry cheesecake donut was definitely better, but pretty much like any other cream filled donut, except the filling did taste somewhat cheesecake-like. OVERALL: Between the slow service, extreme heat inside the store and the no-apple "apple fritter", 2 stars is all I can give. read more

Dunkin' - Donuts Near Me - Scottsdale, Arizona

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Ok - went back after 6 months..I mean it was a rainy day I needed a quick cup of coffee and some breakfast before I started a long day of meetings. I know I said to myself 6 months ago no more...but I was desperate, it was early, and I live next door. I got the Big and Toasty and can I say it's absolutely disgusting! The amount of oil on it seeped through the wrapper and through the bag. When I opened it up, the sandwich was NOT toasted and the bacon was RAW. Seriously this place is horrible. (check out the picture of the sandwich - I had to throw it away after 2 bites) read more

Dunkin' - Worst sandwich ever! The amount of grease on this soaked through the wrapper and through the bag plus RAW BACON. - Donuts Near Me - Scottsdale, Arizona

I order through mobile order and then walk in solely to get a cup of water for my dog. They said something along the lines of your order just came in as they pick up my ticket and my friend's ticket for our mobile orders.... I know I want water. So then I'm waiting with my friend outside and the one woman brings out my coffee but leaves my food inside? Weird but that's fine I go in to get my food and am waiting for my friend's coffee. I continue to wait until one of them looks at me and I tell them that I'm waiting for another iced coffee. She looks confused, even though I saw her pick up two tickets 20 mins ago. Yes, this is how long it took even though it wasn't busy at all. They find the ticket and I continue to wait..... finally, the girl sees me again and asked her coworker are you going to make this drink, her coworker says no. NO?! So the girl with the ticket decides she will. I finally get the coffee and bring it to my friend .... and there's a bug it in. My friend goes in to have her drink remade, the employee makes the coffee hands it to my friend and says "i ran out of skim milk so I made it with 1% hope that's okay." Doesn't put carmel it is like my friend order... get home to see that they have made my food wrong as well. What a disaster man and it wasn't even busy so there just isn't an excuse. read more

We went to this Dunkin location at 6:50. Their hours say they are open until 7. They had already locked the front door and would not talk to us at the drive up microphone. We pulled up to the drive thru window and saw an employee inside. We waited at the drive up window. The employee opened the window and we said we wanted to order. He said they didn't have anything to sell. This was 10 minutes prior to closing and the employee obviously wanted to close and leave early so would not take our order. Very disappointing and we then took our business to Starbucks. read more

The employees here are SO rude. We live 5 mins away from this location, so we've been there many times. The rudeness has gotten unbearable. Dunkin' PLEASE re-train your employees! They treat customers no better than how a high schooler would treat a middle schooler...you know what I mean. Everyone spending their hard earned money there is nothing but an inconvenience to them. We must be interrupting a very important text? I think I'll stay away and just drive the extra 5 mins to Starbucks or Black Rock. Today the girl at the drive through was rude AND got my drink wrong. read more

I rarely give a review like this. I've given this location multiple chances hoping the service and quality would get better. No such luck. I've been to this location a few times because it's so close to my house. Every time I've been here, they have messed up my order and/or I've waited 10-15 minutes for my order... which is usually 1 bagel and an ice coffee. Last time I was there, i ordered an everything bagel toasted with butter and an ice coffee. I got my coffee immediately after paying then waited another 5 minutes (at least) at the window for them to give me my bagel which was wrong. I was given a plain bagel which was only half toasted... yep, only the top half of the bagel was fully toasted and the bottom was not even warm. I can only think of 1 time my coffee was made correctly as well. I've never had a hard time with a DD coffee or bagel until going to this location. I don't recommend going to this location if you are in a hurry. read more

Terrible service and the food was stale. I don't recommend this place to anybody. If I could I'd get my money back gross! read more

I don't know who made the donuts this morning at the location on Frank Lloyd Wright but I ordered two jelly donuts and there was no jelly except right at the tip. Not a jelly donut. read more

Dunkin' - This was my "jelly" donut this morning. No jelly except right at the tip. Unacceptable. Had two and they were both the same. - Donuts Near Me - Scottsdale, Arizona

Employees are never friendly. Never say good morning or thank you. The past three times I've been there I've heard the workers in the drive thru fighting with each other. If you are unhappy about someone leaving early due to a migraine or fighting about where you put something in the refrigerator, it seems like common sense to shut the drive thru window. It's clear they do not want to be there. If I want a quick donut sure I'll come back but for anything else especially coffee I'd much rather go to Starbucks even if it's farther away. read more

Never have what i request when I go to this location it's a failure just about every time I come here I have small children and it's always a disappointment when you can't get what you tell your children you'll get them when they're good and doing something to earn a treat! I typically try to get here early in the morning and they always fail on having anything you want disgrace of a company! read more

I had a great idea to kick off the holiday week. I decided to stop and get donuts for my teammates. At the drive thru I ordered my donuts and a coffee with their delicious vanilla flavoring with sugar on the side. When I got to the window the girl asked if I wanted cream or sugar? I was confused since I just told her so I told her again and she spun around and said.... "that's all you had to say!" What??? Is that how you speak to a paying customer? I was very offended and told her manager how I felt. Hey silly girl you need to remember without customers you don't get a paycheck! I cancelled my order and went to Albertson's instead. I pass tons of independent owned donut shops on my way to work every morning that appreciate their customers no need to go back to Dunkin Donuts. read more

Never enough service. Drive through extremely slow. This morning the doors were actually locked during business hours. Maybe the business owner doesn't care? It's too bad because it's in a great location read more

I came in today to get a dozen of donuts. There were 2-3 cars in drive-thru ahead of me and more coming. There was one employee working probably due to less business or maybe one on a break. He acknowledged my presence as soon as I walked in and said he'll be right with me. I can see that he had his hands really full and he was moving really fast. Having to take orders on drive-thru, make the orders and drinks, ring them up all by himself, and also provide service inside (me). Anyone in this situation would have a mental breakdown. Sometimes we need to look beyond our own perspective. I don't care if I had to wait, which wasn't very long at all. This kid handled it like a champ. I didn't get his name. It is from today, 07/13/20 at 11:25 AM. Thank you for your service. read more

Worst place ever, this location is always closed during business hours. It's a hit or miss! I'd give it 0 stars if I could.

I don't know why i keep coming back to this one, my order is consistently incorrect. Wait time is typically twice what it is at any other dunkin'. The one on 90th street doesn't take anywhere near as long and my order is always right. I need to stop spending money at this one because it's literally never right. Don't waste your time. read more

Went through the drive thru yesterday around 2 pm. It was dead, only one lady sitting outside. There was one other car in the parking lot, I'm guessing it was the young gent who worked there. He refused to make me certain items on the menu as he was there "alone" and it would "take him too long". The place was literally a ghost town, it made no sense! He needs some customer service training, just saying! read more

I have read many bad reviews but I don't understand why it's a clean and the service is friendly it has outside seating with free WiFi every thing is fresh and the coffee is pretty good plus it's very convenient for me because I live close by , walking distance. In my opinion I love the fresh Donuts! I definitely will be back read more

Came in for coffee and a donut and Triston at the register was pleasant, great customer service and took great care of us. Will be back based on his customer facing skills and of course, the donuts! read more

We just left this place. The guy was working the window he was just rude and he didn't fill our teas all the way and he threw the box of donuts at us and he literally threw the donuts in there on top of each other and he also didn't give us a straw so we stayed at the window and tried to get his attention but he was standing there looking dumbfounded and then when we asked for a straw rolled his eyes and literally threw it at us. He needs to learn manners and actually do his job. IDK his name but he was a tall thin Caucasian kid had his ears pierced. I won't be back read more

Two stars is Too much, bad service, unhappy employees. Forgotten food. They could careless. Go somewhere else!!

I went here this morning and I went through the drive through. The lady who took my order and gave me my drink was so rude. She didnt even smile or say Goodmorning and when she gave me my money back, she goes "here you go" what kind of service is this.... and apparently she's a manager not sure why read more

Man... this new batch of hires are just terrible. I didn't think the service here could get any worse, but it did. The staff don't care, you seem to inconvenience them with your order, and the order is 50/50 of getting the correct item. Used to come here every morning but I'm heading to another location. Advice: train your staff, clean your store, and maybe say hello and thank you! read more

Bunch of bad attituded employees, understaffed during the worst times, long waits. Not a good experience.

i read the reviews for dunkin & thought it couldn't be that bad. i was wrong. the store is closed with no sign of the drive thru or inside being open. doors are locked & customers are driving through with no sign of why they are closed. ultimately disappoointed. read more

Dunkin' - the front of a dunkin donuts store - Donuts Near Me - Scottsdale, Arizona

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Disgusting! the donuts tasted OLD, COLD, like they were refrigerated. The place was clean, workers were nice. WHY do they put you sugar in your coffee?, I had to send mine back, it must have had 5 teaspoons of sugar in it. DISGUSTING. All in all Dunkin has fallen to an all time low read more

The bacon egg and cheese bagel sandwich was great! Avoid the nasty dq in this plaza.also had the cosmic strawberry coolata. Loce the tangy taste! read more

Ordered the snackin bacon and avocado toast both came out cold, when i brought up the fact that my bacon was cold i was told they serve it at "room temperature " what kind of establishment serves food at room temperature?? my avocado toast came in a very hot box, however when i got home (a 1-2 minute drive) the toast and avocado were cold as ice it seems like they microwaved the box and not the toast. if i could give a store negative stars this would be the store to use it on do not go there id sooner eat a gas station breakfast sandwich before i go back there. read more

Terrible customer service. Just showed up to get a coffee on a Sunday morning and after waiting at the drive thru speaker for 5 minutes with no response, pulled up to see a sign that says they won't open until 7 due to staff shortages. Seriously? At least put the sign on the speaker so people don't wait. This place needs to get its act together. read more

The employees here are really nice, and the food always tastes great. They've always had the items I wanted (usually chocolate frosted doughnuts and vanilla iced coffee). I also come in with coupons (usually from their surveys) quite a lot, and they've never had a problem putting in the discounts or anything. I'm taking away 1 star for their track-record with messing up my orders. I've only had a problem once or twice with my order when I'm in-person at the counter, and it was fixed really quickly (they forgot to give me my doughnuts once, and forgot the coffee another time). But almost every time I got through the drive-through (about once a week), they seem to have a really hard time getting my order right. For example, the last time I went through, the guy was 100% stoned, and he not only a) forgot the doughnuts, but also b) forgot the flavor pump *and* cream in my coffee. I caught the doughnut issue, but didn't realize how badly he had messed up my coffee until I had already driven away. I'm taking away the other star because the wait is sometimes quite long; even when I'm the only one in the store, I've had to start eating my doughnuts while waiting to pay because they're looking for coffee ingredients or helping people in the drive-through. There's sometimes only one person working even in the mornings, which can make things go quite slow! Overall, the food here is good, but you have to be patient with the wait and prepared to tell them to fix your order. read more

The girls were very rude when we were ordering. Then when we got to the window and we're waiting for the rest of our order the cashier rudely asked "are you still here for something?" Yes, the rest of our order that we paid for. read more

So it's called Dunkin donuts, and they are open til 9:00 Pm! It's 4:00 PM and they have zero selection in Donuts! Totally unacceptable, plus the customer service acted bothered by our request for Donuts! I have teenage kids and sort of recognized the familiar bla attitude. Bad visit.and not very fresh. read more

Waited 20 min for 6 donuts. Orderd donuts with sprinkles and got some weird heart and sugar topping from valentines promo a week prior. Dunkin is absolutely garbage read more

Dunkin' - A week after Valentine's Day I'm getting donuts with hearts that's gross - Donuts Near Me - Scottsdale, Arizona

Love the ice Tea. Seems like a lot going on with the employees. The ones who seem to be in charge talk to the other employees like crap. They talk down to them and they seem beat down and timid. I have no interest in every working in a doughnut shop again. That was my first job years ago. I don't ever remember being treated as I was less than. I'm not sure if the attitude is because this location is in Scottsdale, it's wrong either way. Im not sure what's going on with the temperature inside. It is uncomfortably warm to hot. Please treat your employees better! They seem young and just getting started. You never know they my manager you some day! read more

Dunkin' - Yum! - Donuts Near Me - Scottsdale, Arizona

I live so close to this DDs, I just wish it had any type of service. I will either go to the less worse one on 90th st or just use Starbucks. read more

I work in the same plaza as this Dunkin. I went in 20 mins before my shift was to start to get 2 donuts for a friend and I to eat before we start. I stood at the counter for about 10 minutes without even one word from the 4 staff members I saw, after making eye contact with each of them. When the lady finally came up, she was rushing me out and didn't give me a receipt, no "thank you for waiting" no "sorry about that", just "what do you want?", as if I was annoying her. She basically tossed my donuts at me and said "NEXT!" after I handed her the money. (Which was totally unnecessary, as there was one person behind me) Side note: there was one car in the drive thru line and one older gentleman behind me. It was 9:30 in the morning on a Wednesday. It's not like they were slammed or super busy All in all, horrible customer service. Don't go here. You might as well drive down to Krispy Kreme off Scottsdale and Shea. read more

When they're functioning they're great. But tonight was the 3rd time in a week the Espresso machine was in clean mode when I happened to drive thru there. read more

WORST SERVICE EVER!!!! If you want to waste your money and get served the wrong food with it not even warmed up, this is the place for you!!! Literally asked for a ham, egg and cheese bagel... and I got a bagel with a COLD piece of egg (yes, cold!) with a cold slice of cheese, no ham and it had 3 hairs on it!!!! Better yet, when I called the location as soon as I left to talk to the manager... he just sounded annoyed to even talk to me and had the worst tone in his voice ever. He asked if there's anything they could do with the most sarcasm ever... super unapologetic and that's extremely unexceptionable for a "MANAGER"! What a joke of a place. This doesn't even deserve one star. read more