It was absolutely a good experience. This was my first time at the new Dunkin Donuts on Mooney Boulevard in Visalia. Although there was lots of cars in line it didn't take very long to get through the drive-thru. My bagel was fresh and Frappuccino was stunningly delicious. read more

Dunkin' - Breakfast & Brunch Near Me - Visalia, California

So in reading the other reviews, I was hesitant in trying this place out. I've tried Dunkin when I was on a trip to Florida and I wasn't a fan of the donuts or the coffee at the time but I decided to go ahead and try it out. It's been busy with a huge line since they opened about a week ago, but I just so happened to pass by and the drive thru line was empty. I was greeted by a cheery, friendly voice who answered my questions about what was in the iced pink velvet macchiato so I decided to try it since it's only available for a limited time. It's a take on a red velvet macchiato. I also tried the double chocolate donuts, one for myself and my husband. It's a chocolate cake donut with a light sugar glaze topped with chocolate frosting. We pull up to the window and when I got my drink I thought it was too pretty to drink LOL Our server was great! He made no mistakes like others have experienced but maybe that was because we were the only ones in drive thru. I decided to park and check out what the inside looked like. It's quite large for a donut shop with plenty of seating outside but not so much inside. And the staff does a great job maintaining the cleanliness of the place. When I was inside and there was no line, the workers were busy cleaning and restocking before the rush hit again. Maybe once the workers get the hang of the rush of customers coming through all day, they might add more tables and chairs. Overall, we had a great experience at this Dunkin, and I can't wait to stop by again for some more coffee and donuts! And just an FYI to anyone who wants to try this place but gets easily frustrated with the workers and chooses to lash out at them..... it is just like any other fast food place that hires young adults and teens, so please have patience with them because you don't know if the person that you get is still training and new on the job. Just remember how it was when you had your first job. read more

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Definitely a popping place Saturday night! Coffee was great as usual! Place was clean. read more

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locked door to eat wingstop even though they are still open. They saw us get to the store and ran to lock the door.

I love this place I loved it when we lived in New York an now it's here in Visalia ca. read more

Maybe it's just me but these donuts taste like something ya could buy at 7-11 but twice the price and half the size they had their munchkins 10-2.00 figured ok I'll give em a shot they weren't bad a nice little variety bag kinda different from your standard donut shop but again they tasted like they just came out of a bag not that fresh made taste they were screwing ppl over on the price it jumped up a lot the more you ordered and today I thought meh why not I went in and now their 3.49 for 10 of em wtf??? Won't be going back I'll go to scotties donuts and get fresh made donuts that actually taste good never again will I go to that crap fest of instamade donuts read more

Dunkin' - Wtf why the price jump the more your order??? - Breakfast & Brunch Near Me - Visalia, California

What an absolute trash company. I had been going to Starbucks for many years but decided to try this place. I liked the taste of the hazelnut flavoring and would have continued going there but apparently it is "company policy" to screw people over. I get my coffee with little to no ice because I drink it slowly and the ice would end up melting, watering down the drink. When you get less ice they intentionally short you on your drink. They won't fill the cup up to the top. Take a look at the picture I posted. This is such bullshit. It's so petty. You're going to screw me out of maybe $.25 of coffee? This is so typical of corporate America. All they can see is today; not thinking about the future. Not thinking about the benefits of customer service. So, as a company, they'd rather get an extra $.25 but lose potential lifelong customers. I could be spending $4.33 every single day. Now I'm spending nothing. I will go back to Starbucks because they don't screw me over and they make the coffee how I like it. Coffee should be made to the customers liking. It's not like soda or some other bottled drink were there is an expectation of uniformity. read more

Dunkin' - If you don't like a lot of ice they will deliberately short you. Unbelievably petty. - Breakfast & Brunch Near Me - Visalia, California

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Well, I waited all this time to try you Dunkin and you let me down. Went through the drive thru tonight. Ordered 2 apple fritters, 2 glazed donuts, asked if they had old fashioned with chocolate, was told yes so ordered one. Then I asked for a cake donut with any kind of icing, was told we don't have any cake donuts, we only have yeast. I completed my order and paid. Get home and have 2 fritters (so far so good), ONE glazed, and a CAKE donut with chocolate frosting (that was.told they didn't have). Shorted me a glazed and didn't get the chocolate old fashioned. Didn't get a receipt, so can't do a thing about it. Also, the driest donuts I've ever had. Won't be back. What a disappointment! read more

Went there to order breakfast. Ordered avocado toast and a muffin. I was handed a bag and assumed my food was in the bag. When i returned to my office the avacado toast was not in the bag. I tried to call the number listed online, (559)735-8888, and there was no answer. read more

I don't mind spending money on good food. This was a disappointment for 22$ of donuts. This is how I received my donuts and the picture of the donut is a glazed. This was a huge let down as I love donuts and this was my 1st time at the VisalIa Location. I more amazed at the lack of respect workers have when handing the food they serve. It may be donuts but don't just toss in a bag like it was frieS.. This company is at fault for not training their staff to properly handle the food and present like they advertise. Scotties donuts on Chinowth is my spot and I should have stayed with them. read more

Dunkin' - Jumble mess of donuts - Breakfast & Brunch Near Me - Visalia, California

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Slow service. Been here 3 times and had to wait over 15 minutes as the 2nd car in the drive thru for donuts and coffee...

Ordered online as I always do being we work so close otherwise I would be at Starbucks or Dutch but anyway I came to pick up my order and the door was locked. A crew member was using a hand gesture for me walk around in the drive through to pick up. First of all it's a drive through not a walk up and second they really expect us to have to wait in a line that we wanted to avoid doing. hence the online order. Not to mention these crew members are never friendly never welcoming and will totally ignore you. Do better zero stars for me read more

They were rude and very unprofessional !!! I ordered a pumpkin spice layer with no whip and she scrapped the whip off and mixed in the rest because she messed up. Then she hands me the drinks dripping with whipped cream, sticky, and lids falling off. Then she forgets my straws !! And it wasn't like Starbucks with drinkable lids. Needless to say I will not be going back. Too bad for my first time ever at a Dunkin' Donuts read more

This was the absolute worst experience. I ordered two and a half dozen "assorted" donuts to take in to work and when I got them home all but 6 of the donuts were chocolate. ZERO assortment! $40.00 for non assorted donuts is annoying and frustrating! Will never go again. Too many,other options available elsewhere. read more

Used to frequent the Hanford location twice a month when I had to go there for doctor visits. Visiting Dunkin and Aldi's was my highlight! Now that its in my town I don't go as much as I thought I would(too many days of the week). When I do go I am always treated well and the order is always right. Once there was a misunderstanding and it was my fault. I asked for the specific donut incorrectly, realized it at the window and asked for the right one. They gave it to me and said not to worry about it. They have excellent customer service. Love the iced coffee with hazelnut creamer or the iced hibiscus tea! They sell a box of the hibiscus tea at each location too. Cute seasonal dunkin merch can be found at each location. The smell inside is delicious. read more

I'm not impressed by their menu. And the donuts I did eat were not the best. However the iced coffee was great. I will stick to Scotty's for the donuts. read more

Oh dear what can I say? Probably quite a bit, but I'll attempt to keep it short. "attempt" Okay, I ordered certain types of donuts by putting a check in the little boxes that were "required." Was very proud that I could still follow directions and knew at least one of my former teachers would have been proud too! So, having chosen the six I specifically checked, my mind wandered to the tasty morsels headed my way.......Oops, hold up there Lone Ranger.....I do not like sprinkles which were on one donut and if a plain cake is considered an old fashioned (NOT since I was a little kid some 70 + years ago) they goofed! The donuts were somewhat shrunken, not by make, but by staleness. Y'all know, one could spot the stale donuts in a glass case from a street window as he/she walked by a donut store of years ago already knowing which one to NOT purchase upon walking in. The jelly and glazed donuts' glaze was dry and had soaked into them thereby not showing that sheen those usually have. The final test was biting into one.....dry and chewy. I guess it's just a matter of taking chances! Spin the wheel, trust it'll land where it's supposed to, and then rate on Yelp good or bad! This....was bad and here we are my money spent!! read more

Waited a while which is expected for it being new to town. The girl at the register charged me for my cup of water on accident and had to ask her manager for assistance. She also input my coffee in wrong and didn't even understand which one I was ordering, I had to point at the picture on the screen. My jelly donut had the tiniest amount of jelly, I mean very very little jelly. A little disappointed but gave them 4 stars for being new. Will revisit and reevaluate. read more

I am laughing at all the bad reviews. They just opened a week ago so of course their employees are going to make mistakes. If you visit after March of 2020, they should be a lot better. These donuts are east coast donuts so they taste different than California donuts. They are smaller and taste different. I grew up in New York so I love these donuts. My favorite is the bavarian creme donut. If you have never tried their donuts before, just ask for a dozen assorted donuts. Then you can decide if you like them. By the way, the fresh donuts made at Walmart on Mooney are VERY similar to dunkin donuts, and they are much less expensive, but they have fewer flavors. read more

Dunkin' - visalia dunkin selection - Breakfast & Brunch Near Me - Visalia, California

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Ugh!! First and last time I will be going. My kids begged for Scotties but I thought let's try Dunkin. In the drive thru there wasn't a donut menu, maybe I was misled by the restaurant name, so I blindly ordered sugar donuts. The only sugar donuts they have are glazed - fine, I'll take 4 glazed donuts and 3 sets of donut holes. I was told donut holes are called munchkins and they have chocolate- no chocolate please I'll take 3. I will save you the rest of the 5 minute conversation that followed but in that entire conversation I was never told that if you buy 2 donuts the price is $3.69, but if you buy 6 it's $5.79 - since I didn't study the menu before ordering, I could have saved over $1.50 on just my donuts. My complete order of 30 munchkins, large coffee and 4 glazed donuts was $20 n change. Customer service was a joke and the food quality - not as good as Scotties! read more

Decided Saturday night to have a cheat night from my diet and visit the new Dunkin' Donuts on Mooney Blvd, mistake. Donuts were super dry. Better figure it out soon or your not going to be around for long. read more

It was packed no parking, as well inside was packed to. Waited 30min for my order. I mean it better than Starbucks, but they need to faster. When I think over time it will get slower and then I can get my order fasrer. read more

I ordered off the mobile app no problem. I get there new but waiting In like for 30 min in the drive thru isn't where I have a problem hint there new. Now when I get up to the window I had to say order number since they sounded like my order wasn't there. Then I get my food and I ordered 4 items. Two of my donuts aren't even what I ordered. I ordered a strawberry donut and a chocolate cream donut. No instead I got a vanilla cream donut and a chocolate sprinkled donut. And when I went up to the window she read me the person behind order and I said I was a mobile order. So her manager had to show her where my order was. It was sitting there for a bit since I ordered at 9:30am and I got there at 9:40am and was stuck in line. Not worth it in my opinion I could get Starbucks and local donut shop. Not worth the money to me. read more

First time trying Duncan Doughnuts and was really excited but for me the doughnuts were just meh . The flavor and texture is definitely different from anything served around here. Other than that I probably won't come back due to the lack of etiquette and professionalism. Customer service left much to be desired. The clerks weren't friendly at all and seemed to have an attitude as soon as you walk in the door. read more

It's always a guessing game if the coffee I order is going to taste good. It's ALWAYS inconsistent. It seems like the last few months the employees have just given up too, and they really don't care about the poor customer service they give . Food is either burnt, not fresh or incorrect. It's sad to see this location with this many bad reviews. I hope their management can step up and hopefully save this place. read more

Rude service and wrong order this was at 8:30am slow business so really no excuse. I called corporate and got no where

Don't come here , Dunkin' Donuts more like dunkin upsell , when you pull up to the drive thru the menu has everything but donuts only a super tiny description of a few on the right , don't waste your time asking the employees it's like talking to a brick wall , this place belongs back on the east coast it's overhyped and overpriced garbage. read more

Love some Dunkin'. Stopped here on our way home. The people were pleasant and fast everything looks very new and modern screens.

No working phone to connect with an issue. Ordered from doordash and the order came with none of the donuts I ordered. If the manager reached out I may revise my review. read more

First visit to dunkin today. Long line, long wait, and they dropped the change. No offer to retrieve it, no apology. No chocolate cover on the Bavarian cream donut. Not at all like the dunkin donuts we used to get in New York. Not going back. read more

I just bought a dozen of old donuts. My first time and they were not good. They were firm and dry. The staff was pleasant but I don't think I'll be back. read more

This location is less than appealing in more ways than one. Upon entrance, there is Dunkin Donuts trash on the ground all the way up to the front door (if I weren't there for my daughter I would have left before even entering). Once we are in the lobby we are barely greeted. The staff is less than friendly and have the attitude that they don't want to be there. When looking for a table the choice was difficult because several of the tables were dirty. And at 9:30 am there were still tables with the chairs stacked on them. The floor looks like it hasn't been mopped in weeks. There was trash on the ground throughout the lobby and coffee spilled. This is not the first time we have been experienced a dirty lobby at this location, leaving me to believe there is no one designated to clean it. It seems as though they only care about the drive-thru customers. This place is overpriced with mediocre food. The plain bagel I ordered had a massive glob of cream cheese on it. To the point it was not edible and I had to wipe half of it off, which made the experience of eating it not as enjoyable. With inflation rising, I am picky where I spend my hard earned money. This will not be the place I will be supporting with my dollar any longer. I would rather go with a local donut shop. read more

i wanted to give them a 2nd chance but the first time yall burnt my food!! Which left a disgusting taste.... idk if its something wrong with the timer, toaster? avocado toast was soggy, bagel bites barely toasted, cream cheese filling gross, bits of frozen cream cheese, hash browns burnt twice now Ive had it come out burnt, breakfast sandwich just not fully cooked . This rating only gets a 1 cause there carmel craze latte was good read more

Always gets my order wrong and the food is always burnt or raw. The staff seems irritated every time I try to correct the order they messed up. read more

They should just sell donuts!!!! I ordered medium hot coffee with oat milk. I was charged an additional $.79 for the oat milk and this girl making the drink just placed a few drops, not even a splash. Then my daughter ordered the peach coconut refresher and it tasted like medicine/ suspension! I thought I had gone to Rite-Aid!!!! Worst drink ever. That was the only refresher available and that explains it!! My son on the other hand ordered Avo toast, bread was not even toasted and the avo... no words to explain it!!!! Definitely waste of time and money! My take on this .... Just order donuts and get drinks elsewhere or make yourself one at home! You are welcome! read more

I ordered a large iced matcha latte. I didn't drink this one yet and they served it to me that it's not full. Geez! Very disappointed. I want to rate them zero. read more

Dunkin' - Iced matcha latte - Breakfast & Brunch Near Me - Visalia, California

I've been here 3-4 times and nothing has changed. They have the worst customer service I have ever experienced. Everyone has a attitude and seem inconvenienced by a simple question like "what's your most popular donut?". I won't be back. read more

I go to the one here in Visalia because it near angry chicks but now there on in Hanford. I will still come for Dunkin here in Visalia. They are always so sweet when I walk in and you need to try there strawberry refresher! 10/10 read more

Poor customer service. Tonight I made an online order and when I went to pick it up no one was answering so I tried to go through the drive thru again. I wasn't sure what to do about my order for a refund so I tried to knock they made eye contact, laughed and hid in the back. read more

Just a really poor experience we asked for a dozen donuts which was a ridiculous price point... Then they asked if you wanted these more expensive ones in the box so I said one would be fine, so then the girl hands me one donut at the window and I say very politely oh I asked for a dozen I'm sorry about that. Then she looks at me angrily and takes the donut back and then her coworker has to help her and the window didn't close and I could hear her talking smack about me right in front of me. My my friend in the passenger seat looked at me shocked and we just looked at each other as the girl talking smack about us right in front of us. I totally get it you can be angry we all have our moments but at least do me the courtesy of not doing it in front of my Face. Then the donuts were just okay. This place is a mess. read more