Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

good work, fast The invoice served me well to establish that…read moremy excessive water charges could be refunded with the water company. The balance of speed, accuracy in estimating, assessment of the issue and overall price were a good value.

My whole home pressure valve busted 3 months after it was installed and they came out within an…read more hour to replace and repair it. Great job!

Very pleased with Jd and his crew. Had a leak in my attic and they were able to diagnose and repair…read moreit. They also referred a water restoration company to repair the water damaged areas. Overall great experience! Would recommend to anyone.

Talk about speedy service! My water heater had gone out, and taking a cold shower, even in the…read moresummer is complete torture!! So I went online that morning and looked up several businesses that repaired water heaters, read the reviews then called A & A Plumbing for an appt. Dane took all my info and was able to schedule an appt the same day. I received a follow up text advising me that a tech would be out shortly along with his photo, which as a female living alone was appreciated. Dave and Griffin arrived shortly before 9am, assessed the problem, offered me several solutions and thoroughly explained the processes going forward. Both gentlemen were extremely friendly and polite, but also very professional. They completing the option I chose, stuck around a while to make sure there were no changes and advised me they would follow up in the next few days. I would highly recommend this company as they were fast, friendly and very reliable.

I've counted on their plumbing service for 14 years and always receive first class professional…read moreresults. Kyle is a super technician who always solves our issues promptly and correctly. Highly recommend!

They are way over charging for their services. A rat chewed through a tubing for my water softener…read moreand they want $200 to come out and replace a $25 part, ridiculous. $175 is just to come out.

Not happy, or I wouldn't be writing this review…read more I have had great service from them for almost 10 years but our tank had a leak and I called to schedule filter change and check on system. I was taken advantage of, as I was told the total would be $277. I have always paid $165. Made to believe I was having to pay for a repair, I agreed. Once receiving the bill, I quickly noticed that I paid for the upgraded service of changing the filters because they added sanitizer, which I've always declined in the past due to money circumstances. I called and all they did was try saying they make sure they go thru the options before booking and apologized instead of try to remedy the situation. I promise you, I was there on the phone the whole time and never given an option of a lower cost service that excluded the sanitizer like I have always received before. Not good business. She tried saying because it has been 1 year and 6 months since our last service she would recommend, but I was told, not recommended. Make sure you know your options before you agree to anything. My $100 lesson.

Raul was amazing. Actually the entire process was very smooth and efficient. From the super…read morecompetitive pricing to the installation. Lisa was my contact and all I can say is Fantastic!! I highly recommend Simple Water Softeners. Will M.

I purchased a softener system a few weeks ago and it has been somewhat of a nightmare. They have…read morethe lowest price around but it is apparent that comes with cost in other ways. I was under the assumption that I was going to finance the system from the conversation. I mentioned having to finance when I spoke to customer service. They installed the system a couple weeks later. The service technician is the only one that was incredibly friendly and only one that seems to know what is going on. The two ladies at the office informed me after the install that the financing company that was mentioned in their invoice is not a good company to work with due to their insane interest rates. My thought was ok, why not remove them from the invoice? Then they said I need to at least pay half and a few weeks later pay the rest of the amount. They mentioned that if I didn't have the money that I had to hurry and get financing on my own. I started working on finding a bank to help me with a loan and it has been a bit of a waiting game. Banks don't just hand you money instantly. In the past week, these old ladies have been harassing me, asking me to hurry up and pay. I would think that it should be company policy to be completely transparent with the entire process. They made a mistake and instead of apologizing, they are harassing me, calling and emailing trying to rush the payment after the fact. I have apologized and explained several times that I am working on finding a bank to help me. If you are going to purchase the system outright, I would almost recommend but being that they are so disorganized, I am now questioning whether the quality is there. I can't imagine what servicing will look like when that time comes around. Seriously, what a mess!

Adam was polite and professional. He came out to give us a…read morefree quote due to a leak in our home with an unknown source. He was able to find the cause of the leak quickly, and was able to fix it at a fair price. He also provided us with the business card for a home restoration company that we could call for a free quote to have damage caused by the water leak. 10 out of 10 highly recommend!

I received Excellent, Couteous, and Professional Service at a Great Price! I highly recommend 05…read morePlumbing for all of your plumbing needs!

The Water Man installed a water softener for me over two years ago. Due to my home's plumbing…read moresetup, their technicians decided to install the unit outside, fully exposed to the elements. They never warned me about the risks, recommended sheltering, or provided protective solutions. If you're reading this, take it as a huge red flag: No reputable water softener company should allow an outdoor installation in San Antonio, where extreme heat in the summer and hard freezes in the winter can destroy equipment. I didn't know better at the time, and now I'm out over $3,000. The softener has failed twice, my plumbing is completely blocked by sediment, and my foundation is shifting due to thousands of gallons of water leaking into the crawlspace on two separate occasions. The First Failure It was inevitable the system would malfunction due to weather exposure. When I reached out, The Water Man refused to take full responsibility, claiming weather damage wasn't covered under warranty. However, their technicians never told me that weather exposure would void the warranty. After some back-and-forth, they replaced the parts under warranty. They claimed the system was functioning properly, but over time, the water pressure dropped, leading to a second failure. The Second Failure Wanting to prevent further issues, I followed Ty's instructions to shelter the unit. However, Ty admitted The Water Man had no sheltering solutions. So, I hired a certified water softener company to build a proper shelter. Due to the shelter's size, the unit was moved a couple meters. After the move, the system failed again. This time, when I contacted The Water Man, Ty refused to investigate, claiming that since another company had made the "alterations" for the shelter, they were no longer responsible. Summary of Failures: 1 They installed the system outside without warning me of the risks. 2 When it failed due to weather, they blamed me for not sheltering it, even though they never told me it needed shelter. 3 When I followed Ty's instructions to shelter the system, he admitted The Water Man had no solutions to offer. 4 When I hired a third-party company to build a shelter and the system failed again, they claimed the warranty was voided due to third-party work. The Water Man's Own Warranty Proves My Point Their warranty clearly states: "Any equipment installed outdoors must be protected from extreme sun/heat, freezing temperatures, fire, lightning, flooding, or wind." But when their technicians installed my unit, they: Never required sheltering Never warned me that weather exposure would void the warranty Never provided any protection solutions When the system failed for a second time, they cited another clause: "Any work performed on Water Treatment Equipment not performed by The Water Man may void any warranties." But Ty instructed me to shelter the system and admitted they couldn't do it. The Result: My plumbing is now completely blocked by sediment, leaving me with no water access and facing thousands of dollars in plumbing repairs. The faulty system also leaked thousands of gallons of water into the crawlspace, causing my pier and beam foundation to settle. This company will likely respond by claiming I was "warned" about third-party work. The reality is: I had to coordinate repairs with sheltering installation, as the warranty required it to be sheltered immediately. They were aware I was using a third-party vendor and said nothing about the warranty being voided until the system failed again. Avoid at all costs.

Ty was great, I got a few quotes from other companies and he seemed the most professional and…read moregenuine, great to deal with, installation was scheduled fast and they delivered as promised. Prices are the best deal out there. Thank you!

Hugo and Patricia own and operate the Water Doctor, and we are thankful for their business. We met…read morethem a few years ago after moving into what was a relatively new subdivision at the time. Patricia and Hugo came by and explained how the water softener and reverse osmosis system worked. They discussed the advantages and conducted water tests to demonstrate the difference between regular tap water and softener/reverse osmosis water. There were no sales gimmicks or fast talk, just facts, and we appreciated their honesty and integrity. We will continue to work with Hugo and Patricia as long as we have our water softener system. We highly recommend doing business with "The Water Doctor". You get more than your money's worth.

As residents of an active adult 55+ community and new to San Antonio as homeowners, we researched…read morevendors for both our water softener and RO unit. I was familiar with the big box stores such as Lowes and Home Depot carrying water softeners, but I also knew that they sublet their installation out and I wanted to support a locally owned business that I could reach out to with any concerns instead. Cheaper is not always better. I found The Water Doctor through online reviews such as this and I'm very glad I did. Hugo, Patricia and their assistant are wonderful, honest people. Our installation was on time as promised and the area was left clean of any debris. Both our water softener and RO unit perform very well; the RO unit eliminated the need for purchasing bottled water and they will schedule you for annual maintenance if you choose. The Water Doctor is a veteran and family-owned business. We are looking forward to years of a professional relationship servicing our home.