love love love the over all experience here! All the employees here are so nice and welcoming! Especially Stephanie, I went by yesterday and she was at the window! She was sooo friendly and very bubbly personality! Would love to see her again and I will definitely be coming back here! also drink was amazing like always :) read more

Really hope they can smooth pith their system. Someone ordering and paying at a drive thru coffee place should not take over 5 minutes. Maybe if they'd just let you order through a speaker it would go better. No point I. Preordering because you still get stuck in the chaos of their wait system. Shouldn't have 2 lanes if they have to tell you what order to merge. Whoever developed this system needs to actually get in the line to see how poorly it runs. All employees extremely nice. Felt bad for the order takes in the 95+ heat with no shade, especially when the live person outside taking order doesn't do anything to speed things up here. 10-12 cars ahead of me and it took 30 minutes. Also, how do you order to get something that isn't slightly flavored milk? read more

Been a frequent customer for this location and a handful times have been a fair normal experience. 2/25/26 around 7:15pm arrived at the drive thru I understand the business was busy so waiting for 15m was somewhat understandable. I ordered my drink and was given the wrong item at the window. The drink was for someone else so I wasn't too aware if it was given to me correctly. I drove all the way home wasted my gas, and I don't like down the street. I drove back to the location, I explained to the worker what had happened and she simply apologized took back the first incorrect drink I was given & proceeded to make the correct drink. Never did she offer to let e keep the drink that was given to me incorrectly, never did she offer to make me a large of the remake drink since I had ordered a medium size. This I don't appreciate, I'm a manager at a Dunkin' Donuts and the customer is always right, especially if the customer had to come back, waste there time, gas, when it was the crew members mistake. I told the crew member can't I receive a large for the mess up? She said no all we can do is remake the same drink you originally ordered. Horrible response. Crew member was white probably no older than 21yrs old around 7:30pm. She repeated she couldn't give me a large drink for there mess up, ultimately i saw she just did the ingredients for a medium and poured it into a large cup with a ton of ice, like im stupid just so I could leave satisfied. Bad experience. Still waiting for my free drink reimbursement. This location needs to prioritize customers. read more

Dutch Bros Coffee - Large drink packed with ice with medium size servings - Juice Bars & Smoothies Near Me - Riverside, California

While the staff is friendly I don't understand the point of ordering ahead if you cannot park and get your drink relatively quickly? I was funneled into the drive through (and there isn't a separate drive through mobile pick up line like some locations have) and then I thought I could just tell them I was there at the window because I would be there at the estimated time of my drink being completed. Instead I had to speak to the employee who walks around to take the orders, who then had to inform them I was there and there was lots of punching into a computer although my drink was already ordered and I had already paid. There were cones blocking off the parking lot so everyone had to go through the drive thru, for some reason. I think if they allowed people to park and walk up to the window the line would move quicker. Drink was okay- I did feel like the other reviewers had said it just tasted "watery" and sort of flavorless. I think I'll go back to Starbucks since they have mobile orders down to an art and if I'm paying $7 for coffee drinks treats I really want it to taste better than what I can make at home. But, once again, seems like the staff is doing their best with the limitations of their drive thru area and they were friendly. read more

I felt disrespected by the fact that the workers would rather play around and talk to each other rather than actually do their job, but I did talk to the manager, and she did apologize, which I appreciate. read more

Service was as good as always!! Thank you Lynette? for remembering a face and getting me these awesome cup coasters. read more

I know a lot of people say that Dutch Bros workers are very friendly but something about Brianna makes me feel like I'm just getting coffee with my best friend, she is amazing. She remembers me regardless of which car I come in and she is genuinely a sweet soul. She is what keeps bringing me back to this specific Dutch bros , sometimes I just need that chat with someone other than my children read more

Drinks are always amazing but I'm a bit disappointed in the customer service. Hopefully it changes..

Normally never write reviews and i'm a dutch bros lover but two days in a row we got completely different drinks then what we ordered. First day ordered an electric berry lemonade and they gave me a rebel, second day ordered campin cold brew and they gave us a black cold brew read more

I bought the blended caramalizer. I recommend this drink if you like caramel. The employees here are very nice. The traffic here is bad though. No matter what time of the day you go it's always busy. So just a heads up. Plus I got by dog a pup cup in which she loves to get. read more

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What a great spot! Amazing people and even better drinks! Can never miss stopping at the Dutch bros. It's always a win!

Super fun new Dutch Bros just opened! They hired the sweetest and best people! they care and are so fast, I know I can count on them to get me through quickly! read more

Yall Lilly is the goat fr. First time ever at Dutch and she was the absolute best. We tried the Golden Eagle with half more sweet and a Watermelon drink that she swears by. PLZZZZ GO TRY IT. She had the most amazing costumer service I almost want to drive back out here all the time to get Dutch 10/10 read more

My favorite Dutch! I love the interactions with the workers! The drinks are also always really good!

Parker was outstanding. The drinks were amazing ! Stellar customer service, exceeded our expectations.

Kylie is amazing! We had to follow her to every location she has been! She is always very friendly and welcoming! Definitely provides the best customer service! She knows my order at this point! read more

Sweet workers, but the wait time is a minimum of 20 minutes through drive-thru. That defeats the purpose of a drive-thru. Also, all the drinks are just too sweet, its barely real coffee. read more

Amazing service! I'm here all the time in the drive thru. I came today on a busy day for national princess day for the stickers and I was helped by Mia C who was very nice to me and my family gave me 10/10 service. I was also helped by Christian H who came alongside her and was amazing as well this time and every time before he took my order. Even though it was super busy and probably a very stressful day for them they still managed to have a smile on their face and give me the best service. read more

Would give 0 stars if I could. Waited 30 minutes for a drink that tastes like tap water and food coloring. Never coming back again.

Great customer service! Everything came out so fast and tasty! Shout out to Lilly for being interactive and bubbly! Glad to see a Dutch Bros closer to home! read more

Lilly was so kind and caring! Very hospitable staff and the coffee was amazing. We'll definitely recommend this location to all of my friends! read more

Bomb.com, service was great, especially Stephanie, I ordered a complicated drink which is sometimes a hassle but not with her, amazing service with her. read more

Love love love this location! Amazing staff and delicious drinks . . .

Shitty service bro. 30 minutes for an online order. Did not see a single smile through out that time. I actually got dirty looks for placing an online order and then getting in line for it. Didn't get soft top on the drink I PRE ORDER AND PAID FOR. They didn't repeat the order back to me either. I asked if I could get the soft top that's an extra charge and the chick rolled her eyes. Seriously need an attitude adjustment at this store. And to make drinks right. read more

My fav coffee spot scince it opened! Always super friendly staff and fast service:)) Jacob was super friendly when he helped us out, am recommending this place to everyone now read more

Not friendly like Dutch bros usually is. Also got my drink wrong completely. Go to the dino location or Rialto this one is trash.

This specific Dutch Bros is really good with time and being fast. If you get JD as someone to take your order he's really polite and reassuring your stress. His positivity really lights up the mood of the atmosphere. The drinks are definitely made with love. read more

Kylee was wonderful as always and so kind while answering all our questions! drinks were tasty as usual. :) & we LOVED our car coasters!

kylie is the sweetest, i always come to this dutch right before or right after work and they're always so sweet and nice and the drinks actually are good compared to some other dutch's lol! great conversation with all of them!!! read more

Dutch Bros Coffee - dirty Chai Latte - Juice Bars & Smoothies Near Me - Riverside, California

Service is horrible! Every time I go which has been 4 times I have waited at least 20 minutes. I understand some days they were training ,but it's no excuse ! There customer service is not friendly or professional. I spoke with Jenna from corporate today she was not much help,just excuses for the company. And the music is so loud ! They also tried to say my payment wasn't processed,when it was ahead of time while I was waiting in the drive thru line. If your going to charge so much for coffee,please have Starbucks customer service. Thanks read more

Ridiculously long walk up mobile order line. My order was supposed to be ready within 6 minutes I waited 30 minutes and only received one drink. I had to leave. Do not recommend. read more

The drinks were good, but they need better time management. I mobile ordered my drink and checked in at the window. They didn't check in my name and I waited for about 40 minutes while people after me got their drinks. read more

This place will not make it if they keep forcing people to sit in the drive thru for an hour! It was a WASTE of fuel to sit there and wait for melted drinks all WHILE the employee was hanging out the drive thru window and chatting it up with the car in front of us and we had about 10 cars behind us and I bet the neighbors hate that Dutch bros they have no privacy in their own yard anymore due to the car flow... cars always all day long coming down their street! It must be awful. The BEST thing they can do for this company is SHUT down the drive thru rip it out and make more parking this should have been a walk up location and that's it or they could have build a little dining room instead of a DRIVE THRU that wastes fuel in cars and it also takes an hour to get through it I've never been in a drive thru for any hour. read more

I LOVE Dutch Bros and I was thrilled to see that you came to riverside! I would LOVE to give you 5 stars because my drink is always right and you guys are seriously the greatest....however, when you have an employee parked in the "mobile pickup" parking space just sitting in her car on her laptop it's really doing your customers a disservice! I have been here twice this week and both times I have come, she is parked there and sitting in her car.... read more

The service was great. People were outside to greet me and take my order! Well organized and the line was extremely long but I got through really fast. I enjoyed my drinks and will definitely be back as a regular. Thank you Dutch bros for a great experience! read more

I'm extremely frustrated. The drive-through line was very chaotic so I decided to order online and pick up. I placed my order at 10:20. It said it would be ready at 10:27 so I get here at 10:27 and nobody is in line at the window so I go up and they said my drink is still not ready. I said no worries and I'm waiting and people are going to the window now and ordering five drinks at a time and they're all getting their coffees before me. I'm still waiting in line now at 10:50 and they still have not made my drinks but they've made everybody else's drinks that I've come up to the window that didn't order online. I'm very disappointed I have an appointment I have to get to and I thought I'd have plenty of time but now I don't so I might have to leave without my coffee mind you I'm pregnant and exhausted. I will not be returning to Dutch bros again which is disappointing because there coffee is amazing read more