Just got a new iPad and iPhone pro and had the best service with Kalia A. I am always nervous to…read moreupgrade and she made everything smooth and easy. Great to talk with as well. Great experience. We will be back.

Went to ATT to get a prepaid phone for a trip. Checked prices online and with a phone and plan it…read moreshould have been less than 100. Dollars. Been curious about their service an coverage for a while. There are reviews on TripAdvisor that say ATT is the best coverage where I am going, so I figured 100-115 with activation. NOPE 175!!!!!! I kept asking why so much and was told the prices listed near the phone don't include the phone an activation etc. I said that makes no sense, I should have just said no and walked away. Figured I was in for a penny at that point. I have post paid cell service and it's a very good plan with a decent price but I wanted to explore ATT. Now I am having buyers remorse. If it doesn't work on my vacation I'm going to be really upset. With all the hidden fees and costs I wasn't expecting I definitely will not go with them post paid.

Showed up 20 minute before close to locked doors, and the guy didn't even bother to look twice…read more Awful

Ask a simple question when dealing with any company that has the Verizon logo posted. IS THIS A…read moreCORPORATE STORE? If not, walk quicky to the exit and never come back. These monsters don't ackowledge your presence when you walk in the building. Just join a vague queue and hope someone eventually decides to speak. Beyond that, watch out for the extra fees they tack on for the convenience of being taken for a ride.

Our first time to this location. I usually go to Reston. It was half hour before closing. The…read moreAsian lady, whom I believe seemed to be the manager... did greet us, but was extremely aggressive, abrupt in nature when I asked her questions. I asked her a question and she abrasively answered like I was stupid," What do you mean?!" Also. I observed she quickly walked off after greeting us instead of fully engaging with one customer to make sure their questions, visit was understood fully. To make matters more cringy, and uncomfortable , she was blatantly gossiping to the black male security guard about another co-worker bad mouthing her saying, "Yeah, she's crazy . She's too much." I felt the tension of staff, and it totally dissuaded a positive experience. I've had much better experience with Reston staff.

ipad went into. STUCK. mode during a. routine. SYSTEM UPDATE…read more apple store restored it and it is now working properly

Terrible service with workers who aren't aware of their own policies. Just wasted 20 minutes of my…read moretime sitting in their store trying to get my phone transferred when the worker finally comes out and says "sorry, we don't do transfers after 6:30pm" which is something he could've told me when I walked in as I walked in at 6:30 on the dot. Mind you they close at 8pm so I'm not even sure why they stop phone transfers at a certain time.

I came here to purchase the new Galaxy s22 Ultra after contemplating for a few weeks. I was greeted…read moreby Zamira and Stephanie who were assisting other customers at the time. My wait was not long at all as they were able to multi-task and switch between the users without missing a beat. Quite impressive seeing that because you would assume by doing that they would have to get an update from the user but they both were in sync. I was being helped by Zamira and she had great knowledge of the products and the plans that T-mobile has. Anything I asked her about, she was able to provide a quick answer. I ordered the S22 Ultra 256GB in black and I was excited that I could have the return kit mailed to my house. Even though Zamira could not assist to complete the transaction, Stephanie picked right up where she left off! I was able to have all of my questions answered, even the ones that they could not assist with, they both were able to provide more information on how I could get the answer. I never think to come to this store because I live further away from this location, but overall a good experience!

Spent $165 getting mt iPhone 12 pro max rear glass replaced, it lasted less than a day before it…read morebroke. It was an aftermarket glass that was worthless. My phone now has 3X as many cracks in it than before the repair. They said they might give me $30 off a second repair, why would I want junk parts again. Use another repair shop

I have insurance through AT&T. I filed a claim for broken back glass and mic at 10am. I called back…read moreat 12pm to check on my claim if I could come in. They told me they still don't have the claim available. I asked them how long it usually takes for claims to come in. The employee told me an hour....sir it's been two hours. I've been trying to fix my phone for three days now and all they do is give you the run around probably until you don't show your face anymore. Seems like they have too many claims to handle for 2-3 employees. Mind you I pay monthly for insurance so I expect way better service and quicker service. I just need a replacement because that's what the employee told me they do for broken mics. I just want to fix my phone so I can upgrade my phone and get out of yalls hair. Employees are nice but seem lost and misinformed. Customer service needs a lot of work.

Terrible service! One dude on his phone the whole time the other w manbun acted like he didn't want…read moreto sell me the phone. Now I see why they have 2 starts. Should be 1 when they are closed. Now I'm motivated to switch my account to Verizon.

I went in for the free T-Mobile head lamp offer from the T-Mobile Tuesdays app and to discuss my…read moreplan on 09/13. They claimed to not have any in stock and would guarantee I get it tomorrow so I gave them my name and phone number. I went back to the store 09/14 and they claimed they still don't have any in stock and they don't think their shipment will arrive. So they basically lied to me and wasted my time. Also when I discussed my plan with them, they claimed I would be charged a higher cost if I changed my plan but I used the T-Mobile website chat later that day and the chat agent offered a lower priced deal for the same changes. This specific store does not offer the best prices that T-Mobile offers. I am very disappointed in the service this store provides.

I stopped by twice here in a week to get service and assistance with my home internet service. Both…read moretimes I was helped promptly and received stellar customer service. The staff here are friendly, courteous and helpful. Even though it was inconvenient to have to come twice back to back; I greatly appreciate the service and resolution for my issue.

(1) Took three physical trips to the store to get a working router. (2) staff was rude and…read moreunhelpful with each visit unless you're there to buy more services. (3) they asked for a death certificate to close my father's account which made sense, but when I brought it to the store, they never asked for it or looked at before closing the account, and (4) the store is unable to accept payments in cash unless you round up to the next dollar because payments are only through a kiosk that doesn't give change. I know, who pays cash anymore, right? But after Cox repeatedly called me about the cancellation of services after I told them the service was for my father who passed away and they still didn't stop the sales calls, I didn't want to provide them with any other means of data collection off me or my family by using a credit card.

Simply amazing! They were fast and proficient and I am very happy that my insurance company chose…read morethis company to repair my phone. Thank you!

A big shout out to CPR in Manassas Va 20111 for the good job Muhammad and Mijhail did on my iPhone…read more15 on Saturday morning 3/26/2025 at 10:00am. They were courteous and provide accurate time to pickup my repaired phone. Thank you!