No Call No Show! Never again will I make an appointment with this company. I made an appt. for between 8am and 11am on Friday, we waited, and no one called and no one showed up. I called and was passed along to Bruce who said he was way too busy to call everyone. I asked if he thought he would be out today. He said he didnt know and "If I knew that I would have a million dollars" It won't be a dime of my money that's for sure! read more

Water pipe was leaking into water heater and put out the pilot light. Our normal plumber could not come for 6 days unless we wanted to pay an extremely high hourly rate. Called Easy Router, they were able to come in about 5 hours. Jeremy was very professional and easy to deal with. He did a great job. I think we have a new normal plumbing company. read more

I had my sink drain block up again and decided to try Easy Rooter. Ryan came out on time and quickly got it working again. He was wonderful and extremely helpful with ideas to help prevent it from blocking up again. It is really refreshing to have someone that is polite and professional come to help you out. read more

I can't imagine going to anyone else for a plumbing problem! We were told someone would be out between 9 & 11, and David was here before 8:30. He did a great job, was neat about his task, and got our plumbing issue taken care of quickly. read more

After spending hours on the phone trying to find someone to repair my septic tank - and getting nowhere - I finally called these folks. They put me on hold a long time but eventually got me to Bruce who was immediately knowledgeable about my problem (a bad alarm float sensor). He called James in the field who arrived at my house within a few hours (even though I did not ask for a rush job). James diagnosed the problem, went for parts, called in an assistant Jesse, and within a couple of hours everything was fixed - hooray! It was a bit expensive, but the prompt service and courteous and knowledgeable staff made it worthwhile. If you have a septic tank then keep these folks in mind - they were great. read more

We had a water line break near the meter. We had multiple plumbers refuse the work and many others tell us there wasn't any way to get to us for weeks. These guys were out just hours after our call and had the water line repaired in no time. This company understands the inconveniences caused by not having running water and helped prevent more damage being done to our home, pipes, landscape, and prevented money from being wasted at hotels for showers. Overall an amazing experience, friendly employees who have no problem getting dirty digging, and prompt service. Can't wait to refer them. read more

Hands down the best plumber in Reno! Seriously. We recently purchased a reverse osmosis water filter and called about 12-15 plumbers in Reno to get a quote on money and time. We also saw that Amazon offered a flat fee for the installation service, which was right on par with the rest of the quotes I received. Luckily, I found Easy Rooter Plumbing. They had the best price in town (almost by $100), and did it in a fraction of the time that I was quoted from the other companies. (We worked with Mike, who was efficient and friendly.) Then the other day our toilet broke, and again, Mike was able to come out within a few hours. We had a working toilet installed the next day, and within 24 hours. Highly recommended! 5/5 stars. read more

Had an issue with my main drain line and the septic system. Jeremy showed up early in the promised time block and took care of the problem very quickly, providing a lot of information about the septic system and how it can function properly. What more can you ask for than friendly and efficient. Thanks Jeremy. read more

I called these people as I know nothing regarding septic. They came out pumped the tank then I'm told me the line is clogged. OK next day another person comes out Jessie, looks at the septic an tells me the line is backed up, he would have to come back Monday to do the repair. How he knew it was that way I don't know as he didn't do a thing but charge me $563.00 for today an to return Monday to finish. Well he never showed up I called, after a while I was told it was Tuesday not Monday.OK come Tuesday he shows up an starts digging a hole 4' wide 6' deep an tells me he can't find anything, that my leach field is gone. He calls his boss Matt who tells me I need to replace the leach field cost $10,000. I told him I couldn't pay that, he came back $5000 up front for materials the rest later. I had second thoughts called another company, they said nothing wrong. Now this Matt person tells me in a few words I'm lying, that I wanted the work done. This Jessie person gave me a bill for $683.. for the hole he dug that took me 3 hrs to fill in. I'm 72 yrs old I should not be doing that work bad back an all. Matt tells me I have to take up the bill with his tech. $683 for a hole in the ground are you serious no WAY will I pay that an told him so. Tells me I'm lying, really POOR service trying to take advantage of a senior really bad! read more

I would give them zero stars if I could. Made the appointment on Saturday for Monday, was waiting all day, I called around 2 to ask what time they where going to show up. They told me that I would receive a call when the technician was on his way. At 8pm I called again wondering where the technician was, they told me that I didn't make it onto their list so now I wasted all day for nothing read more

Typical blocked drain in our kitchen sink. Came on slowly and then just stopped draining at all. This after one pound of lye and several tries with baking soda and vinegar. Our serviceman, Sammie, just left. My first call for a plumber was about 9:30am. Bruce called 15 minutes later and we set up a visit for between 1 to 4 pm today. He called back at 10:30 to ask if they could come now....yes please! Sammie ran his cable 3 times to completely clear the drain. He was professional, clean and pleasant to deal with. Basic service charge for one hour of work, including travel time to Cold Springs. I would be delighted to have them for any future plumbing work. They care about good customer service! read more

They couldn't clean out a common root issue. Charged me for a job not done. They left and when I called to tell them the pipe was still clogged, they tried to charge to come back and finish the job. Called Mickey at Absolute Drain Service - cleared in five minutes. Easy Rooter personnel were incompetent and rude. Mickey was awesome. read more

Don't bother with this franchise. They no-showed for two scheduled appointments. First time they didn't show and rescheduled after, but then they didn't show or call for the rescheduled second appointment. I wasted time 2x waiting for these guys. God help you if you had an emergency. read more

we had easy rooter come out and snake our line to our septic tank and we are still having the same exact problem i did it myself about three years ago and found we had roots in the line they did it and said they found a rubber glove in the line and left we still have the same problem after they left and they don't want to warranty their work. I know what the problem is just want it fixed i paid for it and its less than 50' from the clean out witch is very accessible out in the open read more

Watch out! Rip-off!! I would give zero stars if it were possible. I had these folks come out to fix a leak in an underground pipe. The original estimate was $1200. David came out and dug a hole where the water was pooling on the ground. He didn't know the minimum number of inches the pipe had to be buried (frost line) per Washoe County. As he dug, of course the hole filled up with water. He didn't have a pump. He failed to find the pipe and recommended that someone else with leak detection equipment come out. That person came out the next day. David waited 30 minutes for this person. The leak detection person failed to find the leak. David told me that he said there was too much noise to find the leak. (There were people and horses around but apparently asking them to be quiet was beyond his communication skills). David added another foot to the hole (now about 3x3 and 3 feet deep) and still did not find the pipe. Next recommendation was to have an excavation crew come out. Estimate on that was $3500!! Meanwhile, I found a valve that turned off that water and stopped the leak. Problem fixed. From my side, David spent about 3 hours digging a 3x3x3 hole. I was quite willing to pay for David's time. Easy Rooter wanted to charge me $750. I thought that was pretty outrageous. They adjusted that to $550. They say David was here for 4 hours (maybe but definitely including 30 minutes spent sitting in the truck waiting for the leak detection guy) and $125 flat rate for the useless leak detection person that didn't find the leak. Unless you like paying for nothing, avoid these folks! read more

Basement drain backup on Saturday morning. Based on Yelp reviews I called Easy Rooter. They came out quickly and cleared the clog. No muss no fuss. Fast and friendly and the price was reasonable. Not cheap, but fair and the service was very good. read more

RUDE!! Called at 7:30 this morning and they were supposed to be at my house by 10-10:30. It's now 11:00 and when I called and asked when they would be there the guys said another hour to hour and a half. I asked why they didn't let me know, have people waiting for them he said we are busy. Canceled my appointment and will NOT use them they just don't give a crap about customer service! read more

Easy Rooter is the biggest joke! My fiancé called them this afternoon to help us with our leaking water heater and their technician showed up with stains all over his shirt, a tooth pick in his mouth and had an attitude to match his attire. As if all of this wasn't enough, he took one look at the heater and told us the only way to fix it is buy a new water heater for $1,700. We chose to get a second opinion and boy are we glad we did. $300 later our water heater was fully functional. I would NOT recommend Easy Rooter to anyone' read more

To make a long story short, the lady I did business with over the phone was wonderful and had a great sense of humor. The owner, Bruce was pleasant and interested in my story. Since my husband passed a couple of months ago all I have gotten is the go around with several businesses. This was not the case with them. They righted everything and was very reasonable. I will definitely call them again. Thank you Easy Rooter!! read more

Yesterday I called "Easy Rooter Plumbing in Sparks 331-3636" to see how much it would cost to do a preventative maintenance on my drains. I had one slow running drain, not plugged or backed up but slow running. I explained this to the lady who answered the phone and she told me it would cost $85 an hour to snake all my drains. So I went ahead and made an appointment for the same day expecting a bill of $170.00 maximum. So when I got home and found out my son had paid $277.00 I was extremely upset. I called and a lady named Michelle said she wasn't in the office and could I please call back in the morning. I called back this morning and the same girl I spoke to yesterday answered the phone and she remembered exactly what she had told me the day before. I had given her my cell number in case there was any problem. When I spoke with the manager he told me Brandon who came out to my house explained to my son that it would be an extra $25 per drain. When speaking with my son again today he says no extra fee was mentioned to him. I believe they should have called my cell phone and the girl who answered the phone should have been able to tell me there would have been an extra fee for every additional drain. It was clearly explained in our conversation what I needed done. And the attitude is oh well too bad! I can't believe this, but I at least feel the need to share with everyone! Not the plumber I would ever recommend! If you're not as good as your word you're not any good at all! read more

First drain service I haven't hated. Mike showed up in about 20 minutes and figured out the really confusing and antiquated drain system under our old house (it's been remodeled by a succession of previous owners; nothing makes sense). Once he found access (lesser men have given up), he cleared the blockage in about 10 minutes. The bill was a very reasonable $133... read more

These guys are awesome! I share a sewer line with my neighbor and it broke near the main line. We couldn't use anything or it would back up in our tubs and elsewhere...gross! My neighbor called another company who wanted to break up the road to replace the whole line.....quote, $10,000!!!! My boyfriend told me about the trenchless re-pipe process and I called Easy Rooter. So glad I did! I talked to Matt who went to my house to assess the situation within the hour. He called me back and quoted $3,100 to replace the broken section and told me they would only need to dig a 2'x5' hole about 8 feet deep......in the yard across the street where the main is located. Matt even dealt with the grumpy, neighbor who's yard the hole would be dug in, explaining with patience, he would not damage her property and would put everything back the way it was. He even said he could do the job the next day. Due to money issues, we scheduled the job for Friday to give myself and my neighbor time to get the money needed. Matt and his great crew showed up on time and got to work. They are thorough and definitely experts at what they do. The job was complete in 5 hours, just like they said it would be. Our system works great, the neighbors yard looks like nothing ever happened and he even gave us some tips on how to keep the line clear in the future. I will call these guys every single time I need their services. Hands down the best experience with plumbers I've ever had!! read more

I was so impressed by Frank's willingness to help me out after hours! Super helpful, knowledgeable, and accomodating. Thank you!

First things first; I don't care if anyone believes this review, you will find out when they come to your house. The business is responsible for the employees they hire. So if you get someone that cares about your problems and knows what they are doing you got very LUCKY. My ER (Easy Rooter) employee had 9 years experience. I had back injury so I could not get down in 3 foot deep hole, my 18yo. daughter dug hole. I was quoted $400 to pump water out because it flooded my crawl space, dig a little around pipes and replace the PVC fitting. Total work time less than an hour. The issue was a split 1" PVC pipe that connected to a 3/4 Copper pipe. ($3 part) Never had an issue 10+ years until meter was replaced. "I" determined issue was due to too much pressure at the connection after the first repair. I called ER and told them pipe had split at the connection, they sent the same person out again, I asked if they were going to charge me the ER employee said if it was due to workmanship there would be no charge. They could not determine so I was told it would be $300. I called ER and told Manager what was going on. "I was not going to be charged". Pipe was repaired again. Repair failed a second time, same issue it flooded my crawl space. Called ER again ask for them to send someone out that new what they were doing. I was told they had to send the same person out. I said I would fix myself since the ER employee did not know what they were doing. This happened over a one week period. I looked at the issue determined how to attempt to fix, fixed the pipe and had no issues after repair. Shouldn't an experienced (9 years) plumber know how to fix a simple pipe repair? read more

Great! friendly, very knowledgable ( and willing to share the knowledge). Showed up right on time. Did the job in a clean efficiant and courtious manner. Also priced right. Drain is working fine. They also improved my knowledge on my septic and leach field. I definatly would call them again. Thanks to Mitch. read more

My husband tried to fix our septic on his own but the paper line kept splitting. Knowing he needed professional help he called Easy Rooter. An employee arrived promptly but nothing he did solved our problem. The employee was very polite but told my husband to dig here to see if he found a leak or dig there to see if he could find the blockage. The employee left during the digging process and would return to put his snake back into the same line. Finally on day two (mind you we haven't been able to shower, do laundry, or wash dishes for two days) the employee says that maybe we should "try" power jetting the line. Now why didn't we try that in the first place before my husband spent umpteen hours out there digging by hand with a shovel? Why do we call in a professional if WE knew how to fix the problem? Not to mention we had to make two separate payments, one to the company and one to the company's driver of the power jet truck. ??? I am a business owner and it is my profession to take charge of the situation at hand. If you call me because you are at wits end, then I'm here to solve the problem. Not guesstimate and charge you for my misgivings. Needless to say $1300.00 later and a lot of wasted hours of shoveling dirt by hand, at least we can shower and do laundry again. We still had to later purchase a septic cover and a pipe trap cap. Not too happy. Oh and with the parting handshake................"Good luck" was said. Really? No guarantees here. read more

Disappointing. During the buying of my new home, this was the only difficulty I encountered. I was quoted a price for pumping and inspecting the septic system of my new home. They charged my card for just under the estimated amount, which made me happy, but my happiness was short lived... a few days later they charged my credit card for an additional amount that was 55% more than the original estimate! No phone call, no communication with either myself or my realtor, and most importantly NO authorization! When I called to speak with them about it, they were dismissive and arrogant. I was told that since my realtor had placed the order I could pound sand. Not something any customer wants to hear. I disputed the second charge with my credit card company, and when these guys learned of it, they claimed I had disputed BOTH charges and demanded a check for the amount of both! In sane! I wouldn't recommend these guys to my enemies, let alone my friends. read more