Wrote a longer review but it didn't save on here for some reason but essentially, my car had a flat. I called ahead before I had the tow truck take it to this specific dealership. I was told they'd pop on a new tire by EOD and that it was simple enough so I could have the tow truck bring it over. I ask Maria if she has my number. She tells me the number she has on file and I confirm it's correct. Car arrives - the tow truck driver informed me that he spoke with the folks inside and everything was good to go. I call the shop. Maria now changes the story and says she has to see if they have the tire in stock. It's a busy day. I explain that I am not from the area and usually my car is serviced by the hyundai in NY where I live. So I didn't need anything additional...just the tire. She tells me she'll call me after she confirms the tire size. Should still be an EOD pick up. I call several times and for the rest of the day I am unable to reach anyone in the service department. I leave my number. the receptionists send messages to Maria on the computer. Nothing. I ask for a manager. Nothing. The next morning comes. I call at 8:15. Maria is in - but still somehow unreachable. I ask what's going on with my car. Has it been fixed? What is the cost of the tire? No one can tell me anything. Maria calls back and claims the tow truck driver gave her the wrong number. I remind her that we confirmed the number twice..silence. I then express that I am frustrated as an EOD job has turned into a two day stent for a tire. She then says well I think you should get new wipers, all new tires, and runs down a list. For context - I bought the car new in a couple of years ago and I barely drive it because I am always traveling. The car just hit 20k miles. I always service it at Hyundai. It was just there for a battery and I was told my tires were in great shape. The several thousand dollars worth of things she wanted to do were unnecessary and she got upset on the phone citing I didn't have to get snippy when I said...I simply want a new tire as I stated yesterday. She said she was doing me a favor by trying to help me out. Me...a paying customer. You're not doing me a favor and you've also had the car for a second day. She then says I didn't call the day before because she would have gotten it. I say I can pull up my logs that will show five outgoing calls to the dealership and the amount of time I was on them trying to reach someone. No apology...just "well that doesn't matter now cause we're on the phone." Got my car...but will not be back. This dealership is a terrible representation of Hyundai brand. Go elsewhere. read more

Absolutely do not go here for car service. I have been here twice and had negative experiences both times. On my first visit, they scheduled me for service for a recall that had no remedy, so I drove to the dealership for no reason and then the woman who did my intake acted like it was my fault. They don't have online scheduling, which probably could have prevented this in the first place. On my second visit, also for a recall and scheduled in advance, they took my car back for two hours and then came out and told me they didn't have the part they needed after all and I'd need to return in about a week or so. When it came time for me to leave, nobody could locate my vehicle. They left me waiting outside in the cold for a while, then eventually had someone pick me up with a golf cart to go drive around the lot to search for my car. We found it after a while... Overall zero respect for customer time or the fact that you have a life and don't want to make multiple visits just for fun because they can't get their act together. Highly recommend going to Jim Ellis or pretty much anywhere else instead. read more

We bought a 2023 Hyundai Sonata Hybrid in May 2023. Almost immediately we noticed a computer module malfunction. We made an appointment with service, then found they would need it for several days to figure out the problem. (A problem that is mentioned throughout the internet.) It being our only car we couldn't leave it for several days. Made another appointment and they advised they would not have a loaner to give us. I pointed out their website advertises they give loaners. They don't have any loaners. They tell us to rent a car and Hyundai USA may reimburse us up to $45 per day. Who gets a rental day-to-day for $45? Their advertising left me mad. Their lack of awareness of a computer problem (that the internet has know about for two years) is disturbing to me. We love the car, other than it doesn't function right. I would not recommend another Hyundai. read more

Horrible business with horrible employees! I went to buy a new car and they didn't have it at that location. So they were supposed to be delivering it from another location but ended up selling the car that I signed and put money down for . Then told me the car was ready but when I got there it was a different vin from the one I signed for and they tried to up charge me on the other one. And when I asked for them to match the price they gave me my money back kicked me out and told me they didn't want my business anymore smh. read more

I took my car to get a maintenance service and everything was great! The staff was very transparent and kept checking up on me while my car was getting looked at. The waiting room is also confortable and the wifi works! read more

My spouse brought her car to the dealership and according to the service agreement the car should have received a wash and that did not happen. Long story short the service here is unacceptable and the techs need more training. After they installed the breaks the brakes began to rattle when stopping, the pedal reaction time was delayed, or the brakes would not engage. The tech also put the wrong size tires on the car. The service dept waited for my spouse to call at 5pm knowing the car was sitting in the driveway. Then the ignorant service advisor named Phil Laugh at the whole debacle and thought it was FUNNY. No bad service compensation or remedy was ever offered to due to the danger and inconvenience my spouse was put in. Ed Voyles should do better lets see if the GM responds to my spouses email. read more

Our sales woman was wonderful. However, I over heard her boss talking with her about our decision to continue looking, due to the Carfax report. He was being very ugly and basically called us stupid. We actually would have probably bought the car, we just needed to get more information. Instead I made my husband leave and we bought a car down the street. I will never go their again. read more

I went in for some recall work to be paid for by the manufacturer. The service rep told me that there were a couple of minor repairs needed and he priced them. I agreed. When I was paying, I saw a $40 shop fee. I told them that my car was already in their shop and that the recall work should cover that. They refused and said that I had to pay it, too, and that all customers have pay this. They never disclosed this when they told me of the recommended work. I would have had it done elsewhere. Beware. read more