A friend from MA order me a birthday surosie from here... swift service and the fruit was fresh, flowers were beautiful, and treats super yummy! If you're thinking twice about ordering from here... just order. It made my day and i loved the idea that the gift was edible read more

Edible Arrangements - strawberries and chocolate covered strawberries - Gift Shops Near Me - Jacksonville, Florida

Delivered late and was given a nasty bouquet of moldy, soggy strawberries, sour pineapple, and hard juiceless melons! My poor husband paid a lot of money for this and it's gone to the garbage! read more

Edible Arrangements - a person's hand holding a strawberry - Gift Shops Near Me - Jacksonville, Florida

DON'T ORDER HERE.. I order yesterday morning online around 9am save day delivery. By 1pm order want accepted called the store THE MANAGER DID IT WAS BEING MADE AND HER DRIVER WAS 10MIN AWAY AND MY ORDER WAS FIRST TO GO OUT AND WOULD BE THERE BEFORE 5PM CLOSE OF BUSINESS. They literally showed up after 5pm. So the person recieving it never got it. Called the next day to speak with the manager who told me it would be delivered 3hrs before 5pm didn't have the balls to get on the phone. Instead she had her employee tell me she never said get driver was 10min away and that she had to call DOOR DASH to gave it delivered and that's why it's late. WTF DOOR DASH I ORDERED FROM THE EDIBLE ARRANGEMENT WEBSITE. WORSE COMPANY EVER. LISTEN TO THE REVIEWS I HOPE THEY FIRE THAT MANAGER read more

Ordered a fruits basket, balloons etc from this location for my daughter who had a baby. Everything delivered except the balloons. I called the store and got a person who sounded like she could care less. She said she'd have to send the person back so, I was like ok.... The person never did come back. Disappointing and I won't be ordering from this location again. read more

Ordered for delivery on Tuesday 2/16. Tuesday came and went with no delivery. Wednesday afternoon the delivery showed up! I was never notified of any delay. I called the store to inquire about the delay and was told the order was wrong so they could not deliver it. I asked why I wasn't called and the young lady yelled for Ms. Karen and said she needed to take the call because I was complaining. They both seemed like I was bothering them when I called. Horrible service. Stay away from this place. The prices are high. read more

I was pretty disappointed with the level of service from this location. I ordered 2 arrangements on the same day from 2 different EA locations. The first went off without a hitch. The second, which came from this location, was an underwhelming experience. First, I place the order 3 days before the holiday (Boss's Day), so it was not a last minute expectation. Everything seemed fine at the time. The day of, the first order was delivered early afternoon and looked wonderful. This promoted me to start tracking the one from this location, nothing. I knew it was a holiday so I assumed it was busy. Much later that day at 6:26pm, I received a call asking if there would be someone home to except the delivery. The person stated that they had 60 orders that day and only one delivery person so they were going to need to go through door dash to get the rest delivered. She stated that she was trying to reach me and I informed her that this was the first phone call I was getting then she stated, oh, I'm wasn't sure who else may have been trying to contact you. I informed her that there was someone home and that delivering now would be fine. My issue is not with the fact that it was busy and they were down on drivers, that happens. But to attempt to solve the issue at 6:30pm is just poor service. If you know it's a busy day and the staffing is low, then start addressing the issue earlier in the day. It is hard to believe that they only figured out there was a problem that late in the day. As someone who placed the order days in advance, it shouldn't have been something to figure out at 6:30pm. Also, to imply that they had been calling during the day without any information just added to the frustration. I love EA and will continue to order as gifts for special occasions, but unfortunately, I will be doing my best to avoid this location. read more

2 stars. At this given time I'd like to give one but I've been given gifts of edible arrangements in the pass that were great so thus the 2. It is 9:24 and I'm outside the door wanting to get a gift for a couple who just had a baby. However, they aren't open. They should be open. They are not! Very disappointing as their items are not cheap and I'd expect better out of such a company. read more

Edible Arrangements - Business hours- 9 to 7. It's currently 9:24 and not a person in sight - Gift Shops Near Me - Jacksonville, Florida

I appreciated the sign that read "be sure to wear your face masks" when I entered the store. And the store was very clean. I called only two hours before I arrived to the store to pick up a 12 count fruit box for a friend's birthday. The fruit was super fresh and my friend LOVED it. Great, quick service thanks to Kevin! read more

Made Online Order to be delivered May 6th. Order Still not received by recipient today 4:52pm. No Customer service at all tried to call location for update was unable to speak to anyone had to leave a message which was never return. Called the 877 headquarter number the only update they could give order in progress. My card already charged yet no order delivered. Extremely poor customer service for the price!!! Looking at other reviews it appears not to be just me. I guess I should have checked yelp first. read more

The arrangement was not ready on time, then when we came back they were out of bananas so we had to come back to pick it up again. The quality of the fruit was so bad. The honeydew melon was so old when you tried to grab it, it smushed in your fingers and broke apart. This was a sympathy arrangement for a friend of mine who lost her brother and the quality was just so bad I was embarrassed to give it to her. It was supposed to come in a white vase but instead came in a yellow cup!! Will never go back to this store and will make sure I tell everyone else the same. read more

I ordered fruit and flowers to be delivered on Mother's Day so I never received the fruit or flowers Sunday then she promise to deliver them Monday well when Monday came they sent fruit without flowers I called she said that she refunded me fro flowers cause they didn't deliver Sunday she also said the flowers will be in 1 or 2 o'clock on Monday and she will deliver them then I told her then that mom might get discharged that day she says d well when they come she would make sure I get them so five o'clock I called and no flowers weren't there so she said well she's getting done discharge from the hospital she then replied well I was being nice refunding the money back so she didn't owe me anything cause flowers still not in and she didn't owe me anything she yelled in the phone with me saying she doesn't give me anything I says to her if she discharge I will come and pick up the flowers she says that's inconvenience her I told her I wanted flowers more than fruit I will be there to get them she was rude yelling on the phone i never yelled or cus at her I will never never go to this store ever again and I don't refer the to anyone they was not professional at all this was s the last time I go there I spend my money I respect great service . read more

If I could give less that one star I would. This company is ridiculous. Who takes your money, send you an email confirmation of delivery - everyone understands that Valentines Day is a busy day for them - but they take your money and then don't answer the phone for three days. No return calls. If you can't make a scheduled delivery, call and let your customer know. That is all that would have been asked. Do NOT do any business with this company. Still have not heard from them. Charge has been disputed. So upset. This was for my mom. Upsetting. read more

Placed an order several days prior to Vday to be delivered on Vday. They said it would be delivered by 5pm to my girlfriend's place of business. She actually got off earlier @ 4pm but I told her I had a surprise coming for her so she stayed. She stayed all the way till 6pm with no delivery and I finally had to apologize to her and tell her to go home. I started calling the Bartram store about 3pm to see if I could get an estimated time of delivery, but no answer. I literally have called the store 51 times (per my cell phone) since that time and it is now 6:37pm and no one has answered, its been busy, I've been hung up on or it has went to a message stating they were busy and to leave a message. This will be the last time I use this store. read more

Ordered chocolate-covered fruit and balloons for Father's Day and, like a reviewer before me, the order showed up with no balloons. I was pretty pissed and sent an email. Within a day or two I received a call from Darnell at the store. He was very apologetic and after initially offering to refund just the price of the balloons and delivery fee he agreed to a full refund, hence the positive review. At least they took responsibility. read more

Ordered a box and redeemed for a free birthday box. This was a birthday present and was not completed. I was told very rudely I could either wait 20 minutes or come back tomorrow. The birthday is tonight. Customer service is awful and I sure won't be back to this location. I now have to drive 25 minutes out of my way to pick up the other half of a birthday present which mind you was free. This free box is now costing me due to lack of paying attention to detail. read more

I love getting these as a gift for my friends. The fruit is soo good and it makes you feel like it is somewhat healthy.

I placed an order for my Mom for Mother's Day on April 19th. My mom did not receive the order on Mother's Day (5/9), and I received a cancellation email on the day AFTER it was supposed to be delivered (5/10) at 5:10 pm. It will take them 7-10 business days to refund the money they took so quickly in April, for doing nothing at all. Thanks for ruining Mother's Day. read more

This location Old St. Augustine Rd. is horrible. My gift to a very special couple for their 70th anniversary was ruined. I ordered on Monday for delivery on Wednesday. I call on Wednesday because I did not receive a delivery notice. I was told my order would be on the next truck. I asked for a before noon delivery, I was told they deliver to business first. I told the manager they were going to dinner and would not be home later. I received attempted delivery notice at 5:54 of course they are not home. I called the following day to see what happened. I was told by the manager she left early so she did not know. I asked when it would be delivered and she stated same as before business go first. She did not know when my order would go out. If she was a good manager she would have reassured me and made this a priority. She did not, she did not care. When I asked what I should do she said I could cancel the order so I did. So I get a call from the person that should have received my gift. She found the door tag (no one said a door tag was left) thanking me for my thoughtfulness. How embarrassing! Thank you for ruining something that should have been special. Oh... and the store is 4 mins from the delivery address. read more

Less than one star! I paid for next day delivery & the delivery address was literally 2.9 miles away from the store. They went to deliver the arrangement at 5:15 on a Friday. When they finally spoke with the recipient, they asked if they could deliver the next day (was a Saturday and the business was closed) they said it was too far to deliver to the recipient's house so they had to do it Mon. This wasn't acceptable so I called the store & it took me 5 days to reach the manager. I explained the situation to the manager & he asked me what I wanted him to do about it. He reluctantly refunded my next day delivery fee. I understand that things happen, but a good attitude goes a long way! Unprofessional & HORRIBLE customer service!!!!!! read more

A friend ordered a gift for me. They will only deliver to you if you are at home yet, they don't contact you prior to delivery. I finally went to the store to pick it up days after my birthday. When I did go into the store for pick up, I was never acknowledged by the employee at the front. Stood there waiting silently to see what it would take for someone to speak to the ONLY customer in the store. A women from the back finally walked through and asked if I had been helped. This was not an impressive experience and Edible Arrangements aren't cheap either. read more

Absolutely terrible. Had rind on the fruit. Did not have happy Mother's Day heart as advertised and mold on the strawberries. All this for $70+. And the "basket" was VERY small for $70. Save your money. read more

THE BEST! I have used Edible Arrangements on several occasions for my client gifts and family! This location goes above and beyond for you! Very pleased and will use again! read more

We got an edible arrangement delivered to us today! It was beautiful and delicious. The driver was nice and polite. It was so very nice and fresh! Everything was wonderful! Thank you so very much!! Chocolate dipped bananas were my favorite!! But all of it was delicious! read more

Excellent service, especially from Baileigh! She has always been very pleasant and provided All-Star service. I'll be back again!

Ordered a Mother's Day arrangement. It was delivered in a "Thank You" container. They don't answer phone calls.

I ordered an arrangement to be delivered to my wife's school and it was never delivered. I called 3 times throughout the day because the tracking status wasn't updated and was told that they are looking it up...only to be hung up on after being on hold for 30 minutes. I went into the store to hopefully pick them up and was told that they hadn't been made yet. This was 2.5 hours after the delivery deadline for a school delivery according to their delivery policy. Very disappointed, not even an apology. read more

I will never use this edible arrangement store again. I placed an order earlier this week for my mothers birthday and called several times to make sure it would be delivered today, they assured me it would be there by 4pm. I call back at 4:30 only to find out that one of the trucks was broken down, they have other trucks but they had too many deliveries so my mom didn't get her birthday gift not to mention she stayed later than planned because I told her I was having something delivered to her. Poor planning on your part edible arrangements, thanks for ruining my mom's day. read more

I ordered an arrangement for my boyfriend before he started his new job since he just got out of the military and it's a big deal. It was supposed to be delivered and never was. Said they attempted to make a delivery with no other information. 50 dollars down the drain and they do not answer phone calls so you're shit out of luck with your money. Never again. read more

Although I don't come in often, I love your arrangements. A special "thank you" to Baileigh for her friendly service!

Asked for and received confirmation for delivery this Mother's Day. I even offered to have the arrangement delivered on Saturdaythe day before in cae there were too many deliveries. The woman on the call assured me that they could make the delivery for sure on Mother's Day. She also said that the person who was receiving the arrangement had to be home for the delivery because obviously the arrangement is perishable. And what happens, you guessed it, no delivery. No call to say that they are running late or cannot deliver until Monday. No one at the store to even check. Call Monday numerous times. Leave three voicemails and write an e-mail on their contact us page. Tuesday call numerous times no naswers left two voicemails. Wednesday call numerois times leave voice mail. NOTHING!!!!!! Each time asking just for a courtesy call back for the next course of action or just to let me know that they had problems and couldn't deliver. This is by far the worst case of customer service possible. Not one return e-mail or phone call in three days. Really? That's how you run a business? read more

Incredibly disappointed with this location. Placed an order on the website at 12:30 and they had 1:30 pick up time available- which was perfect. I got there at 1:30 and it wasn't ready, they said the chocolate wasn't dry yet. I told them I was in a super rush (only have a 30 minute lunch), and the chocolate covered fruit didn't need to be in the arrangement. The lady went back there to let them know and came back out 5 minutes later with the totally wrong order. I told her what I ordered and she went back to check on it. No one came back out for 25 minutes. No one told me that it wasn't ready, or that they needed x amount of time, nothing. I was just standing in the lobby for 30 minutes. When the arrangement was brought out I asked why it wasn't ready at 1:30 as stated, they said they just had received the order at 12:30. I get that it was a short notice order but the pickup time shouldn't be available if it wouldn't be ready by that time. The very least they could've done is to come out and let me know, that way I could've done something else or at least have let my job know I was going to be 30 additional minutes late. Will never order from this location again. Communication in the service industry is key. Customers may not like what you tell them, but they like surprises even less. read more

This place sucks! I visited the store for the Buy one Get one Free offer advertised on the website and in USA Today only to be told that they don't know what I'm talking about. The customer service person was able to locate the offer on the website but was unable to process the offer because she didn't know the code. I asked to speak to the Manager and was told that he was out of town and they didn't have a definite date for his return. I will never go back to this store again. Save your time and money and choose a different location. read more

The service at this location is extremely poor. They were unable to process the order and locate a driver. Upon the arrangement request being received by this location, they did not attempt delivery that day, as they indicated was policy. They did not deliver the next business day either. It has been more than 3 day since the order. We did not receive follow up phone calls about the progress of the delivery and at day 4 we are still waiting resolution. Recommendations are that you Choose another location to fulfill you order. read more

Daughter sent me an arrangement from the store 2 miles from my home. I was not home when they tried to deliver and was instructed to pick it up at the store. I know it's only 2 miles but my daughter was charged $12.00 for delivery. What a scam. Also, just stopped in the store to report reckless driving of their delivery van. Van passed me and several other cars, on Loretto Road in a no passing zone. Then ran a red light on Old St. Augustine doing approx. 60mph. When I went in the store to let them know of the driving no one came out to assist me. What if I had wanted to place an order? No customer service from this location at all. read more

I would give it 0 star if i had the option. I placed an order for my wife and requested an early delivery. I called today at 5 pm and i had the worst customer service experience. I would never use this store again. I was transferred to multiple people in the store and they made me repeat my information again and again. One person said they did not see my order. The next one said it was out for delivery and the third one said it was in the store. They kept on transferring me around as if i was some hot potato. Finally i asked the name of the 4th person, i was speaking and she told me her name but said it was Corporate Policy not to give personal details out. I asked her if it was Corporate Policy to keep on transferring me around and she had no answer and got very aggressive. Any question, i asked her she said that it was Corporate policy and would refuse to answer me. I requested her to contact the driver and give me a time when my deliver would happen ( my wife was mad at me by this time ). She told me that there was no way to contact the driver. I mean, who does not have a cell phone in today's world... i requested to speak to manager/owner and the person said that there was no manager. Worst customer service Avoid the store like the plague I have sued edible arrangements multiple time but probably not use your company because of the horrendous customer service. Would love if you can email me and give me feedback about the terrible customer service at your store in jacksonville No wonder it has only 2.3 stars on Google. P.S- i told the lady that i would be contacting corporate and she said that she did not care... read more

If I could give 0 stars I would. Received an email the morning of Valentine's Day saying delivery is still possible for day of. Placed the order, received confirmation and was billed for the order. Day passes, no order. Called the store to find out they don't honor day of orders and wouldn't be filling mine. I explained to her the emails that I had gotten and she basically said she doesn't care what corporate sends out. She was very rude and unhelpful. Told me she could get the order out towards the end of the week. Unacceptable as this was a gift. I was told to call corporate, which I did. Jack, the supervisor on duty, had never heard of this policy before and couldn't understand why my order wasn't honored. The Bartram Parks store, as well as Edible Arrangements, is a company to be avoided. Lack of communication, lack of consistency and lack of compassion are the words I would use to describe this company. If you are getting a gift for someone you care about, go elsewhere. read more

We put in an order for my elderly grandmother to be delivered for Mother's Day because we were to be out of town. We put the order in Friday before Mother's Day. We received an email at 8:00 PM Mother's Day night saying they met maximum capacity and couldn't deliver. It was obviously too late at that point to make alternate arrangements. Their apology when I called to complain the next day? "15% off my next order". I ASSURE YOU THERE WON'T BE A NEXT ORDER! Horrible customer service! read more

Just ordered a box of dips fruits from this location. I called to make sure they could deliver today by 5pm because it was a last minute order and late in the day (2pm). They far exceeded my expectations. In less than 2 hours the box was delivered to the business that is all the way across town and I was already receiving thanks for it. Great job! read more

I have been disappointed by this store on MULTIPLE occasions. Shame on me for not learning my lesson! I have placed orders in advance only to be told on the day of delivery the store cannot fulfill them. On one occasion, I was told that they didn't have the correct container that I ordered in stock and that they could not substitute another one due to trademark policies. I was informed my only option was to pay more for the larger container. When I stated that I would contact another store, they instantly changed their tune and found a way to fulfill the order. I have found the staff to be very unhelpful and lacking any sense of customer service. The final straw was placing an order and noting certain challenges to delivery and requesting they call in advance (noted in a special section of the order system specifically for this). The order was not delivered and I was then told they don't call in advance. WHY ask for special notes or instructions if you're really not going to follow them. I won't use them again. read more