We booked 2 tours for each of our kids (4 in total). The communication has been dreadfully slow and painful. If you ask a question via email, it is a 5-10 day return time. If you call in, they have to call you back and it's usually 48 hours later. The hotels they put the kids up in have been BARE minimum hotels. We are cancelling at least one of them because we don't feel that if there is an emergency, we would be able to make contact with them or get a satisfactory resolution. read more

Our trip was through our high school and I assumed it was well vetted. The initial flight was delayed 13 hours which happens when the tour operator uses the worst airlines available. The hotels were never anywhere close to where the sites or action was so it was always multiple hours on a bus to get there spend minimal time seeing the sites read more

I would give this crooked group a "zero" stars if that were possible. I am reporting them to the FTC and the BBB this afternoon. My daughter was to take a spring break trip to Greece and Italy with her school. We unfortunately had to cancel that trip as she changed to another school. These crooks refused to refund the amount owed us. The non-refundable 95.00 USD fee billed when we signed her up I understand. They then refused to refund another 145 USD and another 300 USD. So out of the 1450 dollars paid into the program we are only being refunded 860 - that's it. ALSO THEY WILL NOT MAKE THE REFUND FOR 4 TO 6 WEEKS!!!!!!!!! AGAIN ---- 4 TO 6 WEEKS. RIP OFF - DO NOT GET INVOLVED WITH THESE SCAM ARTISTS. IF YOU NEED TO CANCEL YOU ARE ESSENTIALLY SCREWED. SUPER NICE WHEN THEY ARE SIGNING YOU UP. WHEN YOU CANCEL THEY ARE AS RUDE AS THEY CAN POSSIBLY BE. read more

Our group went to 5 countries in Europe in 9 days with EF. It was wonderful and we will definitely go again. Our tour guides were fantastic, the itinerary was well-planned, the private transportation was excellent, our hotel rooms were wonderful, and the food was plentiful. Everything was planned so well and made our trip so easy to relax and enjoy. I highly recommend EF and have already booked our future trips. read more

EF provided an inexperienced, antagonistic, inflexible guide for my wife's trip to Japan. The guide's inability to plan basic transportation needs meant my wife had to come out of her pocket more than $800 to make sure the kids she was supervising made it to the airport on time for their return flight. EF promised to reimburse her. More than six weeks later they have not followed through on their promise. Avoid this company at all costs. read more

We enrolled our teen in the Reef Regeneration and Conservation Down Under tour to Australia. They did not provide what was described. All of the STEM work was cut from the trip except 1 program, which was at an elementary level -- Two of the places they planned to go were closed. One of the projects was so easy that they ended up canceling the second half. Also, the food was very basic and American, like pizza and spaghetti. It was not what you would expect for a trip that cost $6,000. On the plus side, the tour guide was great, everyone was safe, and the accommodations were clean. I reached out to EF via phone, and they told me to email a manager. I emailed a manager, and they said they were sorry that I was disappointed, but they will not issue any refund. read more

They don't care about young kids! All they care is money! No due diligence, no update, just a bad bad tour company to send your kids. They are not aware of what is going on in the host country, so pretty irresponsible. It is scary to leave your kids with them! read more

DO NOT BOOK WITH THIS COMPANY!!! My daughter's educational trip was canceled because too few signed up. I have been trying to get my refund - first, the person who processed it "forgot to hit the button to issue the refund", THEN when I called back, they said it would take ANOTHER 4-6 weeks to get the refund. I said, no, not happening. They agreed to issue a paper check. That was 2.5 weeks ago and it has not arrived. I get back on with an agent who says, "Sorry, best we can do is to cancel that check and issue another - it will take 2-3 weeks..." Then, when I tell her how upset I am, she gives me a bogus vague manager email to "send my concerns" to. They owe us several thousand dollars. SERIOUSLY, do not book with this company. You'll never see your money again. read more

Bedbugs! That should say it all. My daughter and her friends all covered in bedbug bites from the awful hotel their very first night in Rome. The tour guide supposedly attempted to find another hotel but the group had to stay at the infested hotel for 3 nights. The hotel claimed that the bugs were a "local beetle" and that the rooms were cleaned but this is simply not true. EF claims to personally inspect each hotel for safety and cleanliness. Ha! The hotels did improve from there but each hotel was far on the outskirts of each city. Which meant long days traveling back and forth and late night check-ins. The food was sub-par- some nights my daughter had bread or ice cream for dinner. Definitely not the opportunity to experience local cuisine from each country! I could go on and on but please just take my advice- do NOT book a trip with EF! read more

DO NOT ALLOW YOUR KIDS TO GO ON AN EF TOUR. I have traveled with EF several times. I just returned from a trip to Italy and this will be my last trip with EF. Our Italy trip was scheduled for April 2020. EF did not allow refunds only vouchers. We were finally able to do this trip in June 2023. EF is not ready to handle the number of people that are ready to travel. EF provided me with the address and websites of the hotels we would be staying at, and I shared them with the parents. Once in Italy, we were taken to different hotels. I was told EF did not book hotels in time so the hotels we thought we would be staying at were SOLD OUT. One group was left in the hotel without a chaperone because their chaperones were booked at a different hotel. One hotel we were taken to looked like it was in a horror movie. Lights in hallways did not work. Students returned from a day of touring to find their rooms had been left wide open after cleaning. The other chaperone and I decided to book our own hotels for our group. $2,000 which I am sure EF will not refund me. The itinerary included a tour of The Collisium, EF did not purchase tickets in time so they were sold out. I was able to purchase tickets on-site for my students. EF will not refund me. Since I have done this tour before, I am aware of what to expect and this last trip was not even close to the EF trips I have led in the past. Horrible experience. Beware of all the additional charges. read more

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I am an experienced leader of student travel, with trips (with university students) to South and Central America, Asia and Europe. I toured to Japan with EF Tours (with Girl Scouts and I was not the group leader). They are the worst travel company I have ever encountered and I urge everyone to find a different tour company for their student groups. Among the many issues: 1. The tour director's sole job was to load and unload the bus. There was no commentary about the places we visited. Example of guidance: "This is Osaka Castle. Be back at the bus in 1 1/2 hours." "Here is a garden. Be back on the bus in 30 minutes." I have never encountered a guide who knew nothing about the cities and places we visited. 2. EF Tours is cheap. They state clearly that all dinners are included. True, but dinner is done cheaply. In the evening we traveled by train to Hiroshima, we were given 1,000 ye (about $7) to buy dinner in the station - enough to buy some snacks, but not dinner. In Osaka, we were again given 1,000 yet to buy street food, again, sufficient for snacks but not a dinner. One meal was at a very inexpensive restaurant, where food was prepared in very unsanitary ways (handling food without gloves). The people in the group with allergies had a very difficult time finding food that they could eat. EF Tours had een involved of allergies in advance and made no effort to find restaurants that could accommodate this. 3. The itinerary was designed to minimize EF involvement. The trip was for 9 days. Days 1 and 2 were travel from the US and getting settled into the hotel. This meant 6 days of travel (and dinner), with day 9, our evening flight back to the US. Day 3 was a temple in the morning, free time in the afternoon. Day 4 was free time (transportation and meals on your own). Day 5 was 1 1/2 hours in a sky tower (a place where 15-20 minutes would have been sufficient) and a visit to a retired cruise ship and a train to Hiroshima. Day 6 was the most (only) memorable day with a visit to the Peace Memorial. After that we went to a submarine museum and garden, where we needed to pay admission fees. Day 7 was a tourist island, where we had 6 hours with very little to do, although there was an aquarium where we would have needed to pay admission. Day 8 was Osaka Castle (EF paid admission), then free time in the afternoon and evening. Day 9 required us to check out of the hotel, and then have no programming (or place to stay) until a bus came at 2 pm to take us to the airport. Our guide did not provide any guidance throughout the trip. 4. There was an issue for three nights of the trip, with an unrelated adult male and minor placed in a room with a single bed. Our tour director said this was not his problem. In another issue paying extra for a twin room meant a room with a single bed for two people. The hotel said it could provide a twin room for a significant upcharge. When EF Tours was asked about this, they said it was not their problem, it was the hotel's fault. (Note that EF Tours chose the hotels.) EF Tour's customer service does not even rate one star. Do not travel with EF Tours. They invent their own definitions of what a guide is, what a room is and what providing meals means. They are cheap, in terms of food, hotel and itinerary provided and take no responsibility for shortcomings of the hotels they choose or their "guides." read more

Before even leaving for a trip, our plane ticket details were given to us 21 days prior to departure. The policy states that you have to request a change 120 days prior to departure. Our travel dates were sliding with a 5 days prior window so to make a change, it was impossible to be able to know if one was needed based on release of info21 days prior. The company IS NOT flexible and we were willing to purchase our own plane tickets to meet in the first leg city from another first departure due to a college recruiting conflict. The company said 13 days was too close to departure, yet when I called the airlines, the ticket was changeable with NO restrictions. I haven't even left for my trip and I am disgusted at the fact that our daughter will miss an opportunity to be recruited with a value of $286,000 for a scholarship because of their horrible NON flexibility or understanding. You cannot do anything in an emergency, your full trip is cancelled and there is NO refund. I will never use the company and I certainly DO NOT recommend. read more

DO NOT USE THIS TOUR COMPANY! They are making money off of this pandemic at the expense of students and parents. They are taking $500 from every person who has had to cancel due to COVID19. It's despicable! I was booked on a tour with my godson and a group from his high school. The travel was planned 2 years in advanced, and scheduled for July of 2020. None of us could have predicted the pandemic, so obviously we don't blame EF Educational Tours for that, but the way the handled the situation was horrific. We were LITERALLY unable to travel in 2020, but when I tried to cancel the trip, they said I would be charged $500! Even though I paid an additional $165 for travel insurance! So I guess travel insurance is only good if you don't actually need it?? They talked us into getting a voucher for future travel but here we are, one year later, and we still do not feel it is safe to travel due to the new variant surge. We have now decided to cancel and lose the $500 fee they are charging. As if all of that wasn't bad enough.... they informed me that they take 6 WEEKS to process the refund!! They were quick to charge me $5,000 dollars when I booked my trip. They were quick to deduct that $500 from my refund amount. But to actually get my money back ... it takes 6 WEEKS?!?!?! Crooks. read more

I went on an EF trip to Costa Rica and it was an interesting experience. While I learned lots and gained new experiences, there were many moments where it felt the company cheaped out on our experience. I embarked expecting to try new foods and feel safe on our journey. Instead, the group ate the same bland chicken and rice every meal for 10 days straight. Additionally, it felt as if the company valued money over our enjoyment and safety. They often booked us two-star hotels hours away from our excursions just to save money on a trip we payed thousands for (some lacked AC and locking doors). read more

We are scheduled to leave for Italy in three weeks. Upon reviewing the flight information, one of the parents noticed her 16 year old daughter is on a separate flight for the longest leg on the way there and they are on different flights the entire trip home. They were paid in full together, are rooming together, (*for which we had to pay additional cost to have a room with our minor daughters), on the same itinerary together, and the company REFUSES to allow one of the other willing adults in our group to swap flights with her daughter! No refund, were very rude, and now won't return calls from the person organizing our trip or the parent's calls! read more

What a horrific experience! We paid for insurance to cover any additional issues that may occur...what a waste of money!! Our gude was horrible, and the accomadations in France and Italy were what I would rate as a one star hotel. The air conditioning didn't work, and it was 100+ degrees outside. We got sick and did not receive care, had to find our own transportation to the hotel and to the pharmacy. Multiple students had food allergies that EF tours was supposed to provide food they can eat, and they did NOT! They went without food a few times. Then when we requested reimbursement, provided more than the required documentation, they refused. ABSOLUTELY AWEFUL EXPERIENCE! Do NOT use EF tours!! read more

Don't do it. Team leaders push the "risk free" 2 week period for cancellation of enrollment, which requires $95 up front. If you want to cancel but fall outside of this window, even by a matter of days (and even if their office was closed some of these for the holidays), you lose your $95, you must pay $190 for "insurance", AND pay a $300 cancellation fee. If you can find someone to replace your kid, they kindly waive the $300 fee. All of this was buried in the 5 point font terms, of course. They have no mercy and will gladly take your money in exchange for rendering no services at all. I wonder how much money they've made from deceptive fees. read more

Pre-trip customer service is actually terrible. In particular, beware the prepaid non-refundable travel insurance. If your group leader (typically a school teacher) decides to cancel the trip, you will lose that insurance. No exceptions. Even if you agree to reschedule to an alternate trip, the insurance is non-refundable and non-transferable. In our case, the teacher randomly decided to cancel the trip and reschedule to the following year. I'm sure EF could come up with a better process for handling the insurance and teacher-initiated cancellations/reschedules. However, I think this company is more "Greed First" than "Education First". Improbus venditor read more

Our 12 yr old son was booked for Belize in June, but in March this vendor changed the trip to the Galapagos Islands. This change doubled the distance and number of transfers. We immediately informed the company that we did not want our son on the new trip, but they refused to work with us and only offered credit minus a fee. read more

Do not use this company unless you want to lose a lot of money. I purchased a trip through my daughters high school I've been paying for it for the last two years. I was recently learned that the trip was changed to different dates and I wouldn't be offered a full refund if we couldn't go on this new trip that I had not originally agreed to. They told me the trip is still on the date the dates are just changed. It doesn't matter if the dates works for you or not you're either forced to go or lose almost all your money. This isn't some thing that is told to you before you buy the trip or most people would not purchase. I did write into the Better Business Bureau and I saw a lot of people of had this problem. I'm interested in getting some people together who have had this experience as I'm going to contact the lawyer today. read more

My daughter loved the majority of her trip with EF Tours. Her favorite part was snorkeling. She took her GoPro, but didn't use it as the tour guide assured them she was recording it and would share the video. The video was never shared, and EF refused to contact the tour guide. Disappointed they could not make a simple call in attempt to recover these important memories. read more

if I could give this company ZERO stars I would! They have ZERO problem taking your money but can't find you a bed to sleep in. Do not use! EF tours seems to have no problem taking your money but fail to secure you a room. I was recommended EF tours by a coworker who assured me of their reliability and since I would be traveling solo it was safe and secure.. So thinking I'd save myself a headache when finding lodging and transportation, I booked a single room with the company. I was told that my booking was all set and got a verbal confirmation. Upon hearing this, I booked my flight to Ireland. A WEEK later, on Saturday, I was told that I do not have a room and they are unable to accommodate me. I called them back and was told that all the single rooms are gone. The girl helping me was incredible rude and insisted I find someone to join me or cancel my trip. I was quickly ushered off the phone. I called back the same day and got a different representative and he gave me a similar answer but said I could also be waitlisted for a room. They told me that their contracts with the hotels prevented them from placing me in a double room so I asked which hotels can't accommodate me in a single room and what hotels we would be staying with so I can call them separately and book my own lodgings. I was never given an answer to either question. I was told that I can be waitlisted and people are likely to drop out or I could look into a getting on a waitlist for a family room with my parents who are also traveling. This is my parents first time traveling abroad and decided to join me on this tour prior to my being told I can't be accommodated. I requested to speak to a manager and was told that they would put that request in since a manager was not available on the weekends. I was told that I would be called on Monday or Tuesday to help me resolve my problem. Tuesday come and I still have NOT heard from anyone. I called them asking to speak to a manager and reexplained the problem. On Friday, May 31st I got a call back from a manager. He reiterated that they can put me in a single room or look to change my trip to a different location. He said he would keep me informed of what was happening. I followed up on June 20th asking for a status update and never got a response. I called again on July 1st for an update. I was told that there has been no change in my waitlist status. When I asked what other tours are available for the time that I will be there the guy who I was speaking with said, "I'm not seeing anything, oh wait there a tour to Ireland for that time!" Which is the same tour that I have been told I WONT BE ABLE TO GO ON BECAUSE THEY CANNOT FIND A ROOM FOR ME TO SLEEP IN! I follows up again on July 2nd requesting to speak to a manager and was once more told that they would put in a request for a manager to speak to me but it'll take 2-3 days. As outlined above, I have reached out to this tour company at least 6 times to figure out what is going on. I have asked to speak to a manager 3 time and always need to follow up myself. There is no follow up, no help what so ever, just another scammer company looking to make a quick buck. It has been 2 months and this issue, despite my numerous instances of follow ups, is still not resolved. My payment for the trip appears to have gone through without issue but they still can't seem to find me a place to sleep. If you are looking for a good tour company, go elsewhere because this company has been nothing but a nightmare to deal with. read more

This company needs a lesson in creative problem solving and crisis management. Yes the pandemic wiped out travel opportunities and yes they state they charge non refundable fees. However there is a good faith expectation from customers that if you pay a company some money, you get something in return. I'm not say that their policy is illegal, fraud, or a scam. I'm saying it's terrible PR at this time and a disaster of a business decision to enforce it. A better option than offering direct value vouchers would be some kind of perk. For example, you could provide an upgrade on rooms. I think the schools put the kids 4 to a room? An upgrade on your next trip to double with your own bed, or even single with the room to yourself, might be enticing enough. Another option might be some kind of coupon toward the non-included meals for your trip. Maybe 50% off lunches at the various attractions visited, or even free simple meals at these. For example, at the museum of (Fill in any museum) You will receive a coupon for a cold lunch including turkey or PBJ sandwich, apple or banana and a bottle of water, with an option to purchase additional items in the cafeteria. So basically the prior some meals included becomes all meals for the future trip. You can see where this is going. Another option would be, instead of a 100% credit, how about a 120% credit? This might be a wash due to inflation and post COVID business changes but it would reduce the sting. Any of these as the immediate offer would have gone a long way to encourage people to take that credit, feel that they had more of a choice between the cash penalty or some future option, and give the impression the company wants to make customers as happy as possible. read more

Don't use EF tours, once they have your down payment good luck on connecting with anyone. Customer service very slow to respond to call. Don't fall for the travel insurance they offer for the "cancel for any reason insurance" They will only apply these funds to future travel within one year. read more

DO NOT USE THEM. Especially with school trips. They provide a cancellation policy but took over 3 weeks to give me my money back. The had no problem taking my money electronically every month on time. NO EXCUSES it took 3 weeks once my daughter had to cancel due to college for my refund. Not this day and age of technology. PLUS YOU CANT TALK to a manager!! Nope just thru email... hmmm very sketchy. When you call you speak to a young receptionist and when asked to speak to a supervisor they say it's only thru email. It took me weeks of fighting with them to get my refund! THIS COMPANY IS SHADY!! DO NOT USE. READ ALL THE REVIEWS... they say the same thing!!! read more

This is an awful company. They over charged, over promised and under delivered. I just got back from a trip to Europe with 30 high school students and EF Tours was horrific. Do NOT ever use them!! At times we felt incredibly unsafe. I had a very difficult time getting the people at EF tours to respond to my emails. It was an overall awful experience. read more

I have never been so disappointed in my life! I was really looking forward to this trip with my son. We had saved and spent a lot of money on this trip and I did not feel like I got close to my money's worth! Our experience in London was pretty good. We had an excellent tour guide who knew what she was doing and did everything in her power to make sure things ran smoothly and that the travelers were able to do things they had hoped for. However, I had some major disappointments. I felt like we spent so much time on the bus in the mornings and evenings because we were so far out of the city. We only had so much time there and to spend a big chunk of it on the bus was very frustrating. My second complaint was the food. The hotel we stayed at had a very nice breakfast but the breakfast they offered the EF group was very minimal and the staff seemed very put out to bring more food out when it was gone. They told us that the "other" breakfast was for "paying" customers only! I'm pretty sure I paid to stay there! It absolutely was not free! We had curry one night. The kids and myself didn't even get full and the atmosphere was so weird! I felt like we were eating dinner in someone's basement! The food at Mother's Mash was disgusting- a huge number of us ended up buying dinner that night. Some of the things that were on our itinerary that we did not get to see in London were: -Piccadilly Circus and St. Paul's Cathedral. France!! France was a complete circus! Our hotel was disgusting. On the pamphlet it showed a nice pool and hot tub. The kids were excited after a long day.. we arrived and it was nothing like the pamphlet. Weeds and dirt filled the pool! Our tour guide!! Why in the world would you send a tour guide to France that did not speak French or had never been to France?? He had no business as a tour guide! In my opinion he ruined our trip! The day we arrived in France we were to visit the Louvre. He had no idea about tickets, where to go NOTHING!! The time we entered the Louvre he announced we were to be on the bus in 20min!! 20 minutes in the Lourve!!! A complete joke!! The Lourve was definitely something on the top of my list! Huge disappointment! We had a tarte flambee dinner- at least 8 of the kids got sick after dinner. The day after our horrible Lourve experience our tour guide decided to cancel our plans for the next day and try the Lourve again. Our plans were as follows: Play a game of petanque explore the Marche des Enfants Rouges visit Pere Lachaise Cemetery and end our day with a steak frites dinner We got to the Lourve and there were no tickets!! Why would he not check on this first?? So the whole day was a complete waste!!! Plus we had to buy dinner again! We ended up spending our own money and bought tickets and did a self guided tour through the Opera House. Another incident we had was our tour bus was being searched or something by police--I'm not exactly sure what happened but we ended up missing our dinner reservation. Our tour guide called the restaurant and had them get our food ready "to go". These were crepes! We picked up the food, it sat on the bus for a 2 hour ride back to our hotel and then he expected us to eat crepes that had been sitting for 2 hours and were cold and the kids had just had food poisoning the day before! That was another night we all ended up spending money on dinner once again!! Gabe was totally disorganized- at times he would break down and cry!! It was very discomforting! Our tour bus ride to and from the city each day ate up 4+ hrs of our day!!! 2 hours in and 2 hours back!! I don't understand why we would stay so far out from everything! I will probably never get another chance to tour Europe. This was a huge disappointment. read more

PLEASE BE ADVISED there is a $500 cancellation fee that goes up in increments. We were not told this when we went to the meeting for this trip, and although the trip is over a YEAR in the future, we're still out $500. The reason for the cancellation is we got a random email stating the electronic payment was not completed. The funds were definitely available, so I called to ask the fee be returned. Not only was the $50 fee not returned, but the "failed payment" was also rolled into the balance. I manually paid the "failed payment" immediately upon seeing the email, and they STILL added an additional payment and a late fee to the remaining balance!! There is clearly a reason this company doesn't have Google reviews enabled. SCAMMERS! read more

Do not recommend, we had to cancel (10 months out). Charged almost $600 to cancel. The lead for the program had left the school associated with the tour, I was unable to get in contact with the lead (somehow she was still the lead even though not with the school?!). EF tours could have cared less. Agree with reviews that say "DO NOT trust this company with your child's well being." Also agree with the reviews that state issues with actually receiving the refund. For a variety of reasons, shady and red flags. read more

Run from this organization and then run again. 16k on a Euro snake oil girl scout trip 4 days of pure hell and 6 days to go. 50 families met today with an EF GM to see what could be done salvage the trip. Tomorrow my family is on a bus for 10 hours to spend 12 hours in Italy and then jump back on a bus for 10 hours and return to Switzerland because they didn't make arrangements for them to stay in Italy. Apparently this is an acceptable experience for 16k trip. To quote my wife "when you think it can't get any worse it does..." EF Tours did 432 million in revenue last year but doesn't have a contingency plan for what to do when they screw up a tour and it goes off the rails... read more

Read the fine print on your insurance. I requested refund for a trip more than a year in advance and they charged me $1755 for 3 travellers. They hide behind the word"other non-refundable fees" in their contract. BEWARE its a scam. I tried to speak to their customer service rep and they offered no help or refused to file a grievance. read more

Don't recommend going on tours with EF. You are better off planning and booking a trip yourself. You'll not only save money but you will also have a much better experience. read more

I am giving one star to this organization, I enrolled my son fir a trip to Costa Rica, on the first 2 payments "the system" didn't get the money urging me on a email to pay, I made the payment online and then when I checked the balance I had a late fee of 35$ for late payment a fee of 50$ for paying online (payments should be auto payment) and another fee of 35$ because for making an o line payment you are automatically unenrolling from auto payment. I got upset and call them to cancel my account to do that I had to pay 165$ for travelers fee (mind you the trip is in 2023) and 95$ first payment was not refundable. in other words I just gave as a gift to EF travel 345$. merry Christmas to my son! so please as an experience, is better to review and stop believing to this people to go to the schools and use their "Spanish teachers" in meetings offering a great experience for your children. read more

Total scam avoid!!!! Child go to a cps school. They planned a trip overseas. The school.cancled the trip 180 days in advance but EF Tours charged us $760 for the school canceling the trip. 2 deposits and insurance even though the insurance was obviously pointless. You have been warned if you school plans a trip with this company you will get scammed. read more

Read the cancelation policy THOROUGHLY before signing up. My daughter was unable to travel due to health issues and they refused to refund any money. They had no expenses paid out at the time, I lost around $2,000!! Their "travel insurance" is also bogus, they refused our claim entirely. read more

They ensure to discuss the good things with the trip option but fail to mention that there is a $300 cancellation fee if for any reason the trip needs to be cancelled. You have the option to purchase travel insurance, so they are essentially charging you the insurance cost and still on top of that a $300 fee. I find it very distrustful to not mention this in the presentation like they mention everything else. read more

Me and 21 other teens were taking a trip. In the beginning, there was a storm in Dallas so we ended up getting delayed and then left behind. EF could not even get into contact with the airport and kept not answering. They also stated we had a hotel when we didn't. Highly unprofessional staff. Now our entire trip was cancelled and then we ate at a Denny's which they begrudgingly paid for with no way to get home until the next day. Had to sleep in airport read more

Do not book any tours with these people they are thieves!!! My son had a tour booked for 10 months from now (October 2021) and they said there's a $500 cancellation fee!! How tf is that possible!!! Hopefully other parents get on board to report these people it is not our fault there's a pandemic. The options offered are bs, I'm going to see if there is anyway to get this out to the media so this place doesn't take other people's money!! 10 months is more than enough to cancel on your end, no one has rendered any services that they should be compensated for, if it's 10 months away! I hope this place loses a lot of business, that's what they deserve. read more

EF Educational Tours - Historical Tours Near Me - Cambridge, Massachusetts

EF tours is amazing! I've gone on multiple trips with them and would trust no other company to take my family abroad. My son and I took a London and Paris tour in 2023, and came back with so many memories. Our flights, hotels, and food were planned out for us. We had a local tour guide to immerse us in the culture and give us great recommendations. Every time I've interacted with anyone at EF regarding my tours, they are kind, helpful, and share the same enthusiasm for travel as I do. My advice is when you book and go on a tour, remember Europe is not the same as America. The hotel, food, and culture will be completely different, but that is the whole point of traveling! I've heard of so many people being shocked by this culture difference. Regardless, I loved my EF tour and will continue to use them for booking my family travel! read more

On tour experience is usually great. However, they will not help you in emergency situations, especially if it's the weekend. They are selling a product they do not provide. read more