This is consistently the best bagel place around here. Lovely staff, Donovan in particular always has a smile and is a delight to interact with. I even observed them training someone one morning (didn't catch her name but she has lots of earrings) and service was still flowing as efficiently as normal! I've been to other Einsten's where is seems my order is messed up everytime, but never here. Overall it's friendly, warm, welcoming, but also quick, efficient, and precise. Always look forward to coming here :-) read more

Normally i would give this place 5 stars based on the low fat jalapeno cream cheese they have there. Recently learned that flavor has been discontinued. WHAT?! Sorry your bagels are not my favorite. Back to good old faithful Garden State Bagels. Let me know when you bring back the most delicious JALAPENO spread. EVERYONE at the office is disappointed this morning. read more

The bagels are good here, the service today was less than expected. I ordered six bagels and a cheese Schmeer. When I got to the counter I asked how much would it be for a full dozen bagels and the guy told me that I would also get an extra cream cheese. I said oh I think I will do that. And said well maybe next time you can do it. As a business owner I wouldn't suggest you not to listen to your customers. read more

I ha e been to Einstein Brothers before but this place is deplorable. We walked in and this huge obese woman is in in the middle of the store screaming in Spanish. I thought this was a classy area. I ordered a lot sandwich. They put a small piece on each bagel half. I know lox isn't cheap but for $7 they could have at least covered the bagel. My wife's sandwich wasn't any better. We will never go here again. There are other Einsteins that are better and have better customer relations. read more

This is my very first yelp review. I placed an order by phone for 5 dozen bagels. When I arrived, they only had my order down for 1 dozen (with a limited supply of bagels left). I understand that miscommunications happen, but the staff never apologized and acted as if I made the mistake. I'm appalled by the horrific customer service and don't plan to return. read more

Did their survey last week and was promised a free breakfast bagel next time I arrive. Came in today and they remembered me and my entire meal was on them. Great customer service! read more

Great bagels & orange juice!

I have been in before and it was good. Today will be the last. Worst customer service ever. Left with only the smear to put on own bagels at home and brewed own coffee. read more

Heismnahaiirjenanajiairjebewkosiwuydgevehwuushrbehdydhhrhrueuebehsuejehuehehehehebehshebrhhdueuheheheueuehhebrheuusitbrnjsiaisiuduehehjsueueuehuejueueueueuenjrjrhr all of you ungrateful housewives are ignorant as hell, spoiled. The boys are great up front, very well done. read more

Great bagels, good service but always super cold...we've asked and asked for them to warm it up. We only go when it's warm enough to sit outside! read more

I just experienced why this location has such low reviews. Repeated order to three different employees and yet order was still not correct. Also was charged wrong. read more

Not good service, no urgency to acknowledge you and quality is bad. My food looked messy and they sounded robotic with all their questions.

Always out of bagels before noon. Makes it pointless to offer lunch selections if the only option is cinnamon bagels. They are even out of plain. When I asked the cashier why this particular location is always so low on options she said it takes 20 minutes to get them ready. Umm okay. So get them ready. Made no sense. read more

Horrible experience at the La Costa/Encinitas location today. There was no one in line when we arrived but we waited 5 min to order. Two different people came to the register to check things but never acknowledged us. We finally ordered for a family of 5. After we paid, an employee told is they were out of bananas & asked if she could substitute the Berry Goodness for the Nutella. We wanted Nutella, so then she said she could use strawberries instead of bananas. That was fine. 10 minutes later we got our order. I checked it before we left. Bagel w cream cheese was correct Pizza bagel was correct but the fruit cup contained 5 pieces of fruit, including a rotten grape. Egg bagel without cheese had cheese 1/2 Nutella 1/2 Berry Goodness was on cinnamon bagel, not chocolate chip as ordered. Very little Nutella or cream cheese on it. 2 x 1/2 Nutella was not only on the wrong bagel flavor, but it had strawberry cream cheese. Ridiculous! I told the cashier and said we'd been there 15 min & couldn't wait longer, so wanted a refund on the Nutella bagel we never got. I gave them back the strawberry one. Then the employee who made it & who has asked me if they could sub berry for Nutella came over & said "why are you asking for a refund when I can make you another?". I told her we didn't have any more time to wait & she said it was ready. It was again on the wrong kind of bagel & hardly had any Nutella on it. I figured that was quicker than waiting for a refund, so we took it. Super disappointed in our experience & appalled at the service. We used to go there often but this was ridiculous. We won't be back. read more

Einstein Bros. Bagels - This is the entire fruit cup! The rotten grape was a nice touch. - Bagels Near Me - Encinitas, California

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What a great place to eat! Love the new menu and how creative they got with bagels! Would recommend to anyone who enjoys good food. #EinsteinBroBagels Posted by: #MariaKamonPhotography MK #MKPureDiamondEvents read more

Went for breakfast. Breakfast sandwich was very good. We ate outside. View of the shopping center is not too great but OK. My wife felt that the place was too messy. They needed to pick up some of the debris. read more

I was at Einstein bagels today and I have always had a good experience there and their bagels were always superb... until I saw that the maple cream cheese was taken off the menu. Einstein bros bagels manager, please bring them back! read more

As bagels go, they are pretty darn good. Mine's an onion with Garden Veggie cream cheese!!

Came in on my lunch break for a breakfast bagel to be half way done with the first half of my bagel and find a long black hair cooked in with the egg. Disgusting. read more

I just want to thank the Staff & Management over at Einstein Bros, I go at least 2-3 times a week and they are ALWAYS so sweet from the first time I went until every time after! Even when they are super busy they always know how to maintain great customer service!!! :) read more

I've been here before and there was a great team working I got my bagel in 10 min and it was busy! Today I go in and as I write this I'm still waiting for my bagel, not lying it has been 40 minutes since I've placed my order, there is no hustle and the work group is just on snooze , I'm very upset and I should have gotten that bagel for free, waiting on a toasted bagel with cream cheese, I'm having trouble understanding why it takes so long to complete this order , if u need to be somewhere do not come here first bc you will be late. I'm not the only one waiting, there has been at least three people who have gone up and asked when there order will be ready, terrible team no efficiency. read more

I'm giving this place 2 stars because of the bagel sandwich itself. That's is about all that was good at this place. The wait times were ridiculous. We came here for 2 bagel sandwiches and an everything bagel and it took 30 minutes to complete the order. This place is always busy but management needs to be more aware of how to run a busy shop. Why does it take 30 minutes to complete an order? I can go to Panera Bread and get my order in 5 minutes or less brought straight to my table. The sense or urgency is a problem here and it doesn't seem to be fixed soon. read more

I live close by and sometimes stop by on a weekend to grab breakfast. Most of the time service is below average. They either forget a part of my order or get it wrong or it takes forever to get it ready. When you do get your order though, the bagels are always fresh and priced reasonably. read more

I have been here once and want to go back! The bagels were so soft and the schmere(?-how do you spell it?) was so goodand fluffy. OI cannot wait for another one. Thanks! read more

I eat here all the time and wish i could give a better review but I was very disappointed in the customer service this morning. I was rushing to work and walked in behind two families with one more customer behind me in line. After waiting a few minutes for the first family to finish ordering an employee called out to the customer behind me and asked for his order. It was clear the man was a regular customer and that the employee recognized him. Regardless, the employee completely skipped over me to start taking his order when he was behind me in line. The employee never even made eye contact with me and I was very clearly in line. I found this extremely rude and unfair, especially given the rush I was in. Not a good way to treat their customers. read more

Let me start off by saying, I love einsteins bagels. I like to come here on my break and get a bagel and a coffee. I like blueberry or cinnomon raisin. But, the last couple of times I have gone they have been out of my favorite bagels. Actually they were out of about half of their bagle selection. My break is around 10am, which I feel like is relatively early to be out popular items. When I went back to work empty handed and hungry, I talked to my coworkers and they said they have experirenced the same thing at this location multiple times. Get on it guys! read more

I really love Einstein usually, so I don't know what's going wrong a this one. The bagels and sandwiches are as good as any other Einstein, but the service is a real problem. My wife and I have stopped by multiple weekends in a row and waited 20-30 min for our bagel sandwiches. They have a habit of taking way more orders than they can accommodate in a timely manner. The last time we came here there was a line of people getting their money back after waiting over 30 min. We will not be returning to this particular Einstein. read more

OK. I must admit this wasn't our destination. Wahoo's was closed for remodelling and I realized this when I read the sign AFTER shutting off the engine and getting out of the car. mother@()@#! So the wiser among us decided to just go to Einstein's because it's right next door. So we walked inside and the place was crowded. The whole ordering process here is fail. First, you have to walk through the crowded narrow cluttered dining area and squeeze through behind people to get to the counter. Then they take your order but you don't pay them just yet and they still don't really take your coffee order just YET. "Einsteins" indeed. Then you go hang out with the rest of the crowd waiting for their orders and standing around and taking up valuable elbow room. Then they call your name to "verify" your order and that's when you can order your coffee how you likes it. That's when you pay and then you go back to your waiting spot because now you need to wait for them to put together your order. Then when they finally call you to pick UP your order, they don't really bother to double check anything - it's more of a here you go, GTFO type of deal. Well turns out they left stuff off our order. Of course the receipt they gave us didn't have items listed but they gave us our side without asking any questions so there was no drama. Still, what a cluster#@# system they have. Funny thing is we sat outside and saw countless people coming to Wahoo's, reading the sign, cussing, and then either walking away or settling for Einstein's. Way to go, Wahoo's - you're giving Einstein's some killer business! read more

Really friendly service today from the young man at the counter (as well as the one who gave me my bagel.) It's amazing how happy it makes me when I get eye contact and a quick smile! read more

Took over 20 minutes for 2 bagels toasted with cream cheese. Yes, they were busy but extremely inefficient in their execution. Staff was all over the place, taking orders, cleaning up, making food. Maybe give each employee a clear task (emphasis on food prep to increase speed) so there isn't anything being missed or doubled up on (like the good 'ol Ford assembly line). Super crowded dining area because everybody waiting were strewn about the restaurant, too cluttered to eat in there. People missed their orders b/c names weren't called loudly enough and in my extensive waiting time, I saw 2 people send back their orders because they were incorrect. Coffee counter was a mess, dried coffee spills and sugar everywhere, super low energy employees, and while they were kind, made me tired just being there (it was 11:00 AM). Bagels were good but I'd rather hit a different spot that doesn't take so long for something so simple. read more

Both regular coffee pots empty at 10 am. Bagel had minimum schmear of cream cheese on one half.

First visit was a winner and I will definitely be back. I was greeted by a friendly staff and placed my order with Mark--I was choosing between the 2 bagel and lox dishes and his detailed descriptions helped me choose. My toasted bagel and lox was good...I like the everything bagel. Next time I will try the California bagel & lox. Manager Jennifer and her team provide good customer service and a fun, friendly experience. Seems like this location has made great improvements in management and customer service. read more

Saved the day with a last minute catering order I needed for work. Quick, organized and very friendly staff...oh yeah and the bagels were great too read more

When they were out of decaf they brewed decaf coffee immediately for me! Great sandwich and service.

Unfortunately this is the closest bagel shop. Customer service is horrible, place your order at one end of shop then transition to register to pay for you order. Someone was at the register placing and order, then when I went to pay for my order which was already placed, I was told that my bagel choice was sold out. When I inquired that the person before me ordered the same bagel as I did prior, I was told that the person was there before me without any sort of apology for their mistake. I can understand if the shop was busy, but this was early afternoon with a total of 4 customers, with 3 employees. How much effort does it take to to check inventory, slice and smear bagels? Clearly there is a lack of communication and training. Doubt I will return to this shop. read more

I was trained as an en flight surgeon and the employees here behave as if they have the most demanding and stressful job in town. One in particular, Hagan, was physically aggressive and incredibly rude to my wife and I after we stopped in on Monday after my wife finished chemotherapy and had a craving for bagels. After swiping one of my two gift cards (given to us by my wife's cancer treatment team), she threw it in the trash even though it had a full balance on it. No apology, no attempt to retrieve it, and when I asked her why she threw it away, she smacked the counter incredibly loudly and said "s---t." There were older women both behind and in front of me in line and one just walked out immediately after saying she had seen enough attitude from the employee and didn't want to "get a heart attack from this crazy girl." As someone used to reacting in combat situations, I can tell you it was indeed really loud and instinctively I (and others in line) recoiled. I asked Hagan why she would be so aggressive toward a customer who had done nothing wrong and she said loudly "I'm an aggressive person, get over it."I told her we were just customers who were trying to pay for our bagels and she went to the trash can, walked off with it without saying a word to me but muttering things under her breath and making hand gestures the whole time. A customer on the other end of the line heard what Hagan said about me and immediately admonished Hagan. That customer then relayed to my wife and I that Hagan had muttered to another employee "clock me out, he needs to go back to 7-11" - a reference to my perceived race. I thank this individual for having the courage to admonish someone publicly over such an offensive reference when employees failed to do so. Following this issue I attempted to get the employee's name from other employees and was met with resistance and stonewalled until one employee reluctantly gave me the information after saying there were no managers at all in the organization. Other employees were defensive of Hagan's behavior and no employee ever apologized or retrieved my gift card form the trash or reissued another one. A customer waiting for her food went behind the counter to retrieve my gift card which was on the floor right next to the trash can that the employee had walked off with. No apology and all the employees are still employed at this location. As a veteran and also someone utterly confounded by why a racial component had to be brought into the discussion, I respectfully ask others to avoid this establishment at least until this issue is resolved. I have escalated this issue to a gentleman named Mike, a regional HR person. I have an incredibly calm demeanor and if this can happen to my wife and I, it can happen to anyone. A general rule for employees should be to not be aggressive toward customers - my wife was already an emotional mess after chemo, and even more so after this undesirable interaction. read more

Horrible horrible service. The staff couldn't be any more rude or clueless. I live near this place so I often stop and pick up a few dozen bagels on my way to client meetings and get a bagel with cream cheese for myself. Today was the second time I had to leave without my bagel because they took 15+ minutes. Today after 15 minutes the guy came up to tell me that they were out of the bagel I ordered and asked what I would like. By that point I was late for a meeting so I had to leave without my bagel or my money. I will NEVER go back here. Worst customer service ever. read more

Remarkable happy and helpful staff for 7:00 a.m. on a Friday. I get my bagels quick and fresh and am on my way.

They are seriously always out of bagels!! I'm going to just stop coming at this point because every time I come in they are out of the pretzel bagels. Start making more of every kind. So ridiculous!!! read more

I like this brand's bagels and sandwiches but this location is less than stellar. I have come in at various times of the day and it is always dirty. As other reviews have said, there are messy tables and floors, food and coffee spilled on the counters, etc. I'm sure they get busy at times but there are always several employees working and I think it wouldn't be too much for one of them to do at least a quick sweep and clean up of the dining areas. The staff is consistently rude and lacking in customer service skills as well. They're hardly ever friendly and act like they are being burdened with taking my order or ringing me up. Today I went in and ordered a usual sandwich which on the menu says comes with a pickle and side of chips, fruit, or potato salad. When I was given my order without any sides, I asked about it and was given a rude, curt response from who I think might be a shift manager saying she only rung me up for a sandwich. Ok fine, but don't be rude about it and why not try to up sell me in the first place? I'm normally usually asked or given the option but wasn't this time and (apparently mistakenly) assumed I'd get sides like I always do. Anyway, I only continue to eat there because it is the only Einsteins in my area and I like the sandwiches but I hope they step up their customer service and cleanliness. It makes it hard to go back when receiving that type of service and experience. read more