September 6, 2026
A question for the public: If you spend an average of $60 for brunch, what do you expect to get for your money?
I expect good food, basic courtesy, attentive service, and an enjoyable experience.
-Unfortunately, this morning was a very disappointing experience at a restaurant I have always enjoyed. This was not a ZIN experience at all.
I ordered my food online and decided to eat inside at the bar. When I asked my server, Alicia A (on ticket) but she Never introduced herself so want to be sure it was bar tender not someone she used to ring ticket...
about my order, she basically told me she didn't know where my food was because I had ordered it online my issue. Thankfully, the front receptionist noticed what was happening and stepped in to help me. Otherwise, I would have continued sitting there without food or assistance.
The service continued to be extremely unpleasant and frustrating:
* I waited approximately 30 minutes for my food, and she never checked on it. Mentioned early I eventually had to ask three different people to find out what was happening with my order.
* I did not even receive my first cup of coffee without having to ask for it Multiple times and then handed with no stir creamer and left ...
* When I asked for coffee, she eventually said, "I heard you. I'm getting it." How is this OK to talk to a customer?
* When the coffee arrived, it was clearly the end of the pot. It was black, and there were even coffee grounds or beans in the cup.
* I asked for a second cup of coffee. That was served bottom black old end of pot shaking to get cup full. I ultimately had to get the front receptionist to get me a fresh cup!
* I asked for a cup of water and never received it.
* I asked for creamer and had to follow up again.
* The only real job she had to do was to make the Mimosa they were also terrible. There was far too much syrup, making them unpleasant to drink.
I had a $10 coupon that I had confirmed before ordering the additional food. Despite that, the coupon became an issue in front of other customers at the bar, which I found embarrassing and humiliating. The manager and the bartender humiliated me as a team
At the end of the meal, I specifically asked for the manager because I wanted him to address the situation without me having to continue dealing with her directly. Instead, he immediately put the situation back on her in front of me
Interesting he watched her behavior. The whole time did nothing.
I shared with the manager that my previous experience exceptional experience wit Another waiter. That was. was phenomenal and that the front receptionist today. Instead of simply recognizing their great work, he criticized The waiter, which I found odd as a superior, and never mention the gratefulness of the front desk . I found that very disappointing.
The entire restaurant felt chaotic. Everyone seemed to be running around stressed and miserable. Whatever is happening behind the scenes is unfortunately being felt by the customers.
The positives, because they deserve recognition Before I tell you about the Customer Service issue, which was extremely unprofessional and acceptable for any human to endure:
* The pancakes are delicious.
* The bacon is excellent.
* The cooks do a great job.
* My first experience with Brandon as my waiter was phenomenal. A few months back, I posted a great review and also specifics about the food.
* The front receptionist today was phenomenal and went out of her way to help me.
I am sharing this because I genuinely like the food. I know my community and how hard they work for their money so when they take family out to eat or alone they're expecting not just the great food, but the service as well. We waited for a good restaurant in Delmar, so I truly am only providing this feedback because I do want to see this restaurant succeed. But management needs to take a serious look at the customer service and overall atmosphere And how they personally handled today's crowd.
I would not bring my family here right now. The environment felt too chaotic and stressful.
Good food is not enough when the overall experience leaves you feeling ignored, barked at, embarrassed, and uncomfortable. This morning was simply not the ZIN experience I expected. read more