Normally, things stand out to me in a bad way. Screwed up orders, skimpy portions, etc. This place was the opposite. The staff were friendly, fast, and efficient. The place was noticeably clean. The manager at this location has things figured out, and knows a thing or two about leading a team. read more

Every time I come here I have to wait 20+ minutes for 2-4 bagels. Don't eat here if you want quick service. Way too expensive for it to be that way. At least the bagels are good and they have several bagels and shmears to choose from. read more

Pretty trash Bagel shop but it's better than the one in Franklin, my order was incorrect, I wanted my money back and I got offers to remake it, I wanted my money back period. After going between chat bots on FB, someone finally reached out, he also accused me of throw things at the manager, I handed her the bag asked for my money and she started talking about remaking it. For some reason it took me over a week to get my refund, I have given this place several chances but it's just trash Edit: I have already sent emails, talked to AI bots, and I only ever got any attention is when I posted something negative on a social media platform. Had me refund been given to me day one, after I called and said my order is incorrect I'd like a refund this could have all been avoided. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Franklin, Tennessee

I am a regular customer and typically place the same order every weekend. Unfortunately, this experience was very disappointing. I ordered a dozen bagels, and the receipt clearly indicated they were to be sliced. When I got home, they were not sliced. (One bagel was sliced the rest were not) Because the bagels were still warm, it was not practical to slice them myself, so I called the store to ask if I could bring them back to have them sliced. I was told no, and no exchange or solution was offered. While this may seem like a small issue, it reflects poor customer service, and based on this experience, I do not plan to order from Einstein again. read more

0/10 would never recommend. I'm so irritated that I wasted my time and money here. I got the all nighter bagel and vanilla latte. read more

Einstein Bros. Bagels - I got the All Nighter Sandwich and vanilla latte. 0/10 awful in every way possible - Breakfast & Brunch Near Me - Franklin, Tennessee

I guess I forgot what a disaster this place is. How can they offer hot tea and no honey. I've been to many other Einstein locations in different cities and they all have honey. Also, got a $3.00 bagel offer in the App, oh wait, it has to be a mobile order. This place is no longer worth the trouble. read more

I really enjoy their variety of bagel and shmears! The sandwiches can be good, but not always consistent in quality. I recently ordered the Farmhouse and there was no bacon on it and less shmear than I am use to/prefer. I also tried their twice baked hash brown and it was lacking flavor and overcooked. I do enjoy their vanilla hazelnut iced coffee! Service tends to be quick and friendly. Plenty of indoor space to gather, some outside patio tables. Very chaotic parking lot shared with Starbucks. Drive thru moves pretty fast. read more

I ordered the lox bagel at the drive-thru. It came with delicious salmon/lox, cream cheese, fresh cut red onions, capers, am served on a bagel. Best decision I made! Quick and friendly service. read more

Love this place! It's only the second time I've been to an Einstein Bros., but I love their bagel sandwiches. The brisket sandwich was very yummy and the turkey was also good, just a little dry. I think I've found a new place to use for my doctor's offices read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Franklin, Tennessee

My go to on the way to the office because it's fast and good! This place has great service and consistent food! I'm always satisfied with my Farmhouses bagel. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Franklin, Tennessee

Bagel Sandwich 10/10 Customer Service 10/10 Cleanness of Restaurant 10/10 I highly recommend this product. read more

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I was unaware that when asking for "heavy cream cheese" I'd be charged an extra $1.99. I've been coming here for over 2 years and feel like the cc is always minimal, so it finally occurred to me to ask for... Not minimal! When I discovered that my sandwich was going to have a 25% upcharge, I asked to have the regular amount, but am guessing the sandwich was made...because when I looked on my drive home- ALL of the cream cheese had been scraped off- COMPLETELY. Worse, my $9 sandwich was missing the lox. So I drove back to the drive thru, told the women who I believe is the owner- and she got mad at me, saying that she made the sandwich herself. She said she'd remake (but was in no way nice). Honestly, as I waited in line I thought if this person is going to scrape off every bit of cream cheese and leave off the lox on my expensive sandwich because I changed my mind on paying and extra $2, then Im not comfortable with what she was going to give me next. At the window I let her know that I would just prefer a refund, cash or card- whichever was easiest. The worst thing that I did was not saying "thank you" (because i was feeling frustrated about this whole experience), I didn't want to say anything negative, just wanted to move on. After I collected the refund, she leaned out the window and yelled "AND DON'T EVER COME BACK". I would have left it all alone had it not been for that last part. To the owner- I too was feeling frustrated by the whole situation. Even then, I'd still have probably given you my repeat business in the future, because I understand that people have bad days (maybe we both were having one). I won't be back, my company's regular group orders won't be back either. And I'm pretty sure my entire family (multiple siblings and their families who live in cool springs) won't have anything to do with a store that is operated this way. read more

This place was amazing and my family's favorite. I got the jalapeño cheddar bagel toasted with onion/chive cream cheese. So good! I think next time I'll try a bagel sandwich with cholula sauce. read more

When you go to a bagel shop for a toasted bagel and cream cheese, you'd expect there to be cream cheese on the bagel, as opposed to just eating bread. Very annoying picking up bagels and coming home to see that a quick little half smear of cream cheese was added. What was the point of paying for cream cheese? Not to mention the luke warm (barely toasted) bagels. I'd give zero stars if I could with this review. So disappointing read more

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Went to drive thru asked for 2 bagels. Got both wrong. Okay no worries but... Walked back to drive thru window after they forgot tomatoes on " a bagel w cream cheese and tomatoes" to ask for paid for tomatoes and she said I can't give them to you through window you will have to come in. My wife went in and they gave her two tiny thin slices of tomato. When she asked for more the girl was clearly put out and then gave her more. We We're Im a hurry. Frustrating. So many other places that deserve your business (because of effort) a lot more in our experience. read more

Female staff are rude and unprofessional. Dining room always closed. Food is always half cooked. read more

My first visit. Overall it was pretty good. Lived the bagels. The ingredients weren't great or plentiful on the veggie, but it was tasty. (See pic.) The chorizo breakfast one was delicious. The all bigger wasn't good. The American cheese didn't mix well with the dressing. They didn't have cage free eggs or any meat alternatives if that's important to you - it is to me. Overall, I wouldn't avoid this place but I wouldn't make a special trip. Average or OK, IMO. read more

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Love this place for breakfast or lunch and to catch up on some work! The staff is super friendly, the place is very clean, and the food is always quick and fresh! read more

The service is always wonderful Great staff, they remember my order and are so friendly Always quick and clean Food and coffee are delicious! read more

Hubby and I were traveling through with a stop in Nashville for a handful of days, we went to another local breakfast joint one day and ended up here for the next Five. Loved our breakfast sandwiches. Every. Darn. Day. I wish we had this bagel joint close to my home and HIGHLY encourage them to come North. Each day but the last the same woman was on the register and she was super friendly and kind and by day two we started chatted each morning. Tea water was perfectly hot as was the sandwiches and the counter to grab sugar & cream was clean. read more

Just another Bagel shop. Nothing special but still worth trying if you're in the area. The Bagels were soft but had a great taste. The workers were the only thing that made me want to write a review. They were some of nicest workers I've had. Our food was given to us just a minute after we ordered. They seemed to be over staffed because there were about 6 workers and around 4 customers at most times. I think the drive thru is the best way to get your bagel and leave because the inside of the shop is nothing to write home about, with uncomfortable chairs and all other parts seeking a remodel. Einstein Bagel Bros is just another bagel shop and wouldn't be worth a 15 minute drive but it is fast and not crowded. read more

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The food was HORRIBLE. Microwaved, poor quality, upset my stomach. Anyone who can enjoy this food must not eat very healthy in their days to day life. Terrible quality food and coffee. The staff was nice, though. read more

We love Einstein's! The staff is always very nice and they work their tails off. The food is good and we are one of several "regulars" that come for breakfast weekly. read more

If these fools are not requiring masks for service, I'm not going to require them to accept my money. We will never feel safe at restaurants who engage in this kind of idiotic and inconsistent corporate grandstanding. You don't get to claim on your website to be following CDV and WHO guidance while bragging about thumbing your nose at such right on your front door. It'd have been smarter not to say anything at all. COVID isn't your stage to take a stand and be stubbornly ignorant in an already stubbornly ignorant community. Be better. Teach the customer to be better in the process. read more

Einstein Bros. Bagels - Can't have it both ways... - Breakfast & Brunch Near Me - Franklin, Tennessee

Tried this place for this first time through door dash, I was pleasantly surprised. It was healthy and didn't make me feel guilty for eating badly. And it was super delicious. This is my kinda breakfast. Worth it! read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Franklin, Tennessee

It was alright. I really wanted a warm, fresh bagel. But unfortunately it was cold and stale. I will probably give them another try someday, but it wasn't all I had hoped for. read more

They have been awesome through this political response to the COVID-19 issue. They have opened as soon as they could and served their customers as well as they did before this whole crazy thing started! I really appreciate that as there are some restaurants that I probably won't go back to after they have treated all their customers as though they are sick disgusting animals due to their radical left approach to an easily manageable issue that we are all experiencing together. The bagels are also awesome. They are not too chewy and seem to be cooked just right. They have a great selection of cream cheeses and are usually very generous about cramming it on the bagel. The empoylees are awesome as well, great attitudes and they know their bagels ;) read more

I ordered 2 avocado toast bagels for my fellow colleague and I; just to notice the bagels were not what we expected. If I pay 6 bucks for a bagel, I expect a nice serving. These bagels were clearly the opposite with little to no avocado. Highly disappointed. Do Better Einstein Employees read more

We love the food but the service and management are terrible. They conveniently set their menu on UberEats to "lunch only" so they don't have to take orders but they won't get penalized by Uber. It always happens on the weekend and has been this way for months. They say it's a technical issue but it's obvious they're busy and they don't want to deal with it. I even spoke with Uber and they flat out said that the store's response was a lie. The food is good, just not the service and the management is just incompetent. read more

I don't typically write reviews, but had to give this location 1 star. I'll spare you all the details, but to sum it up: Extremely rude manager (I assume), blonde lady with glasses. Just trying to go out and enjoy a nice bagel and have to encounter this horribly rude, negative, condescending, unpleasant woman. Why be in customer service if you clearly hate people? Won't be back to this location. There is another Einstein's about 10 minutes away and I'd recommend that one because the bagels are delicious and the people there are friendly. But watch out for this location here unless you want to encounter Cruella Deville and have your morning ruined. Especially if they happen to get your order wrong and you drive all the way around the drive thru and wait in line again and ask for it to be corrected. She'll make you pay by spewing her bad mood all over you and then getting it wrong again. read more

I have come several times early in the morning before work, and every time I have been greeted with the biggest smiles! Everyone is always so sweet and chipper at 6 am in the morning, (even during the pandemic) makes for a great start of the day! The breakfast sandwiches are so good! I've been craving avocado so have switched it up with the different avocado sandwiches and they are so good every time! read more

Been a while since I have been here, Not a whole lot has changed. All I ordered was a small coffee, It was not hot. Sat at a dirty table, Watched three other people clean their own table. The staff was plenty, all chatting with each other behind the counter. No thanks, To many great places to go In Cool Springs. Looks like this place could use a change in management. read more

Multiple mistakes on a very simple order and RUDE service. We ordered an everything bagel and an onion bagel with cream cheese. I asked if I could have enough tomato's on it to go on both sides. The said no problem. We got a plain bagel and an onion bagel with cream cheese but no tomatoes instead. We drove ahead just enough to be out of the drive though so I just hopped out and went back to the window to ask for my tomato's that they forgot. The girl at the window told me she couldn't pass me the tomato slices through the drive though because I wasn't in my car. I said we were in a hurry and if she could please just pass me the tomato's. She said no. She then said she could give them to me if I came in or if my husband drove me back around the drive though. By this time there were cars lining up. Frustrated, I walked all the way around the building, into the shop where she then gave me two very thin slices of pathetic looking tomato's. I asked her if I could have two more because I originally asked for tomato's on both sides. She ROLLED HER EYES at me and gave me four very small slices. I told her I was going to be giving them a very bad review. She condescendingly yelled at me as I walked away to have a nice day. Very obvious she didn't mean one word of that. No apologies, just bratty arrogance. I know it's hard to find decent people to work these days but common. Do better Einstein Bros. Not very smart. The bagel's were stale btw. read more

Normally we love Einstein, but this location needs to be better trained as to how to make their main product, the bagel. It's an awful piece of bread, and can in no way be considered a bagel. The first time we were served these round pieces of bread that ate not bagels, we figured it was a recent anomaly, but now it's happened twice, and we won't be returning. Go to the other locations where the employees appear to be able to follow the corporate recipe better. Skip this location and do yourself a favor. read more

Generally, I'm okay with Einstein's. I think it's better than the average bagel and better than some of those other chains. But this location is a little rough. Customer service? Eh. Bagels don't come exactly as requested. I asked for a toasted potato bagel with plain schmear and lox, capers, onion, and tomato. I got the potato bagel - untoasted - with a little schmear, two small slices of lox. Pretty disappointing. So, it's fine in a pinch, but it probably won't cure your bagel cravings. read more

I love Einstein's Bros Bagels. The service is always quick and the bagels are awesome. This location has some great employees too. They're so friendly and helpful. I'm a simple guy with bagels, so I prefer plain cream cheese, but they offer a lot of choices to top your bagel. Next time you go in get the protein power bagel, toasted, with Nutella. it's the best. I'm also a big fan of their Winter Blend Coffee. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Franklin, Tennessee

When it comes to bagels in Tennessee, this place is the best. Yes, it is a chain. I don't care. I live 30 miles away and wish they would open a store in Murfreesboro, TN. Every-time I have visited one of their stores I have found them consistently great. Not water bagels, but darn good. Their coffee is among the best I've enjoyed - especially the decaf. On this visit I had a monstrous bagel sandwich. It was served on a sesame bagel with lox, cream cheese, capers, onions and tomato. It was a total meal in itself. Staff was friendly and cheerful. Kudos. I refilled my coffee cup for the road, got a bunch of doggie treat bagels and a dozen for home. Yum, yum, yum. read more

Not a corporate location. Will not take any advertised specials or discounts offered by the brand. The poorest decision a franchise owner can ever make. The app will not even work for this location. Why? Would rather just have a mom and pop shop than pay this owners franchise expense. read more

Love their Shmearfuls, it's small so you can try many different flavors. The place are clean and stuff are friendly. Will come back. read more

Einstein Bros. Bagels - Love their Shmearfuls with a cup of coffee , very good for after snack. - Breakfast & Brunch Near Me - Franklin, Tennessee

I was recently passing through here for business. I stopped in to grab a breakfast sandwich, a box of bagels, a few tubs of cream cheese and one of those to go 12 cups of coffee boxes for the meeting I was headed to. Bagels were freshly baked, and they even sliced them all for me ahead of time saving time for everyone. Chewy middles, crusty on the outside, just like the perfect bagel should be. read more