The bagels are great! However, watching the workers use the same pair of gloves to touch the register, to touching food then equipment and then touching food again without changing them was a bit gross. Service was also very slow this morning. Seems like they don't have enough staff for the morning rush. read more

I got the all-nighter bagel. The service was fast, and the employee greeted me as I walked in. Overall, a friendly establishment.

My coworker and I came here for lunch. It was our first time at this location. I ordered a pizza bagel on a pretzel bagel and was really looking forward to it. The pizza bagel at the Studio City location was really good and nothing like what I received here at the Highland location. The pretzel bagel was extremely tough and hard to chew. It was overcooked and possibly old. There was hardly any cheese on top. I was on my lunch break so didn't have time to place a new order. The customer service is not very good either. The girl rolled her eyes when I asked for a cup of ice water and acting as though we were bothering her with our order as my coworker ordered her food and asked questions. We were the only customers in the store at the time so not sure why she acted so bothered. We were told they do not accept cash after 1PM. read more

The stuff was attentive and friendly, but it look like they were under staff. Waited about 30 mins for sandwich and coffee . The staff was working hard and o make sure all orders were coming. The was the only reason of my low rate read more

I tried this place out today. It was good, I would definitely come back. I had the bacon and cheddar on a jalapeño and cheese bagel. The hashbrowns were good just not my favorite and their cup oj was good. The service was fast. read more

Not sure why all the negative reviews. Bagels, coffee and muffin were all delicious and it didn't take long at all. Monday morning 9am visit. read more

This place is consistently dirty, and the service is generally slow. The workers do not make proper sanitation a priority. As others have mentioned, same pair of gloves being used over and over again. This is a failure of management at this point. read more

Came into this place today for my birthday as it says free egg sandwich with purchase I was going to purchase a rice krispy treat as it says 1.00 obviously taxes added , but it comes up as 1.00 on his machine and he goes "oh it's the wrong price I don't know why it's saying a 1" but on their app it clearly says 1 treat he seemed very in a rush to get out and did not care if I was happy or not terrible customer service definitely will not be back here ! read more

I wanted to take advantage of their $9 Monday Bakers Dozen bagel deal. I tried to order in the app but their prices are always wrong so apparently the app isn't working. So at noon today, I decide to go in person to try to get the $9 Monday Bakers Dozen deal and there is a sign in the door that says they are out of bagels. I would hope that if they are going to promote a deal every Monday, they would have enough product. Also, I did contact corporate a few months ago about their app not working and they said it was an IT issue which unfortunately they can't seem to get right either. read more

This was our third visit, all orders have been online. Our first visit we ordered from the lunch menu, TASTY TURKEY, PIZZA BAGEL and plain Turkey & cheese, they were all great and our order was correct! Our second visit (yesterday), ordered seven breakfast sandwiches for our family and my daughter's friends. The sandwiches tasted great but unfortunately they shorted us a sandwich and I didn't realize until I got home. I ended up giving up my GARDEN AVOCADO SANDWICH (amazing flavor with the spinach and roasted tomato spread) so they could all eat. Luckily my wife shared hers with me! I tried calling the store but no answer. Third visit (today) We wanted to try them out again, hoping they would get our order correct, and by the way my daughters love the chocolate chip muffins and were asking for one this morning so we made it happen! I took my receipt from yesterday and the young man was very nice and offered to make me another sandwich on the spot but I told him I had already ordered online so he gave me a voucher. After getting home, as my wife and I were eating our Garden Avocado Sandwiches we both thought it didn't have that same taste as yesterday and then about halfway through we realized they forgot to add the spinach and roasted tomato spread! Just not the same sandwich without! We have had Einstein bagels over the years while traveling on road trips and we really want this location to be successful, the food tastes great but hopefully they can become more consistent and accurate with their orders. That said, all online orders have been ready within five minutes of the estimated wait time! read more

Loved the farmhouse breakfast bagel. I just like to substitute the smear from black pepper to onion smear. Super delicious.

I have never had an Einstein Bagel. Ive seen a few around California but never tried it. We were having our annual Employee Appreciation Day event here in San Bernardino. in years past, we ordered donuts and it was such a hassle picking up about 200 dozen donuts at 5am. Im an Executive Assistant at the local Hospital, so we're serving about 1500 employees more or less. This year, i wanted to stir it up and took a chance on this place! i am SO glad i did. we ordered 116 bakers dozens. Not only did Mark and his colleague arrive ON time at 5:40 AM, the bagels were ALL warmed, fresh and sliced! THE HOSPITALITIY OF THESE GUYS WAS ENOURMOUS AND WE REALLY APPRECIATE YOU! We will definitely be using Einstein's for future Hospital events. read more

Customer service is not it! I order online and the DoorDash doesn't let me add any special request to make sure to add whip cream! Cause they always forget it! When I got my order again no whip so I asked the manager on shift and she gave me the dirtiest look and goes you got to put it on request and I tried to explain to her that I couldn't cause it doesn't let me! She cut me off and goes it's there! Then I did another order and called the shop and some man answered and said tht it's 1.50 but again theirs no option on apps to be told that! Food is good so far but idk I work next door so it's the only thing open at 7 am shift! read more

This was PERHAPS THE WORST BAGEL experience - I've ever experienced. Ordered a dozen bagels online via the app. Had to wait at the store over 48 mins. Insane bad service. Lots of others were also waiting for to-go orders. Then they were even out of some basic bagels and needed to substitute. It was morning so there is really no excuse. They didn't offer any concession, apologies or otherwise to any of US. The bagels were 'ok'....but I don't think I can be an hour late for work, much less any other event I'm off to before ordering for pickup here again. NO THANK YOU..... read more

Food was great people were friendly, attentive, clean best bagel I've had Coffee was good read more

Out of every kind of bagel on a Tuesday at 10 am. The service was fine. Bathrooms were disgusting. My bagel had a hair laying right across the top. There was a weird vibe in the store. read more

Worst place ! Horrible service. I don't know who manage this place but everyone needs training . On my first and last visit the crew took more than 45 minutes to do my order . They' informed me that some bagels were not available which was not a problem . We buy what ever was available, however they sold us product that was not available and didn't inform until we ask what was the waiting. 45 minutes just to say they were waiting on bagels . They need did not wash hash or change gloves after touching the bagels or any ready to eat product . Health department should be aware of this place . read more

They need to fix their online orders. No prices on some items then just gave me a total did the math with tax and it was supposed to be 3 dollars cheaper. Then after placing the order for two bagels and a small coffee for $26 for pickup at 10:50. Got there at 10:50 then I had to wait another 25 minutes cause the order still hadn't been made. Not worth read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Highland, California

Started to feel sick right away after eating the nova lox. Tried to get a refund and they said "unfortunately there is no proof" never ever coming back. Don't recommend to no one. read more

Einstein Bros. Bagels - Lova box bagel - Breakfast & Brunch Near Me - Highland, California

Best breakfast sandwich I've ever had hands down. The farmhouse egg sandwich is so delightful I love it. The servers were great and got my sandwich I ordered, out quickly. Overall great experience I would definitely go back! read more

Fabulous loose bagels that are everything you want in a great bagel shop--fresh, chewy, and full of flavor! These bagels never disappoint. The variety is impressive and quality is consistent! read more

This place has potential to be good but just took way too long to get anybody's order. Waited about 25 mins for just a bagel and cream cheese toasted nothing special. They have a lot of employees and was busy when I came in just takes too long to get an order. Maybe more of an assembly line would be more beneficial to get orders out faster. I'll give it another try in the future. read more

Went to Einstein today because I love their bagels and coffee. However, they can work on their customer service responses. They promote their point system for making purchases, but lack communication in asking customers for their phone number to accrue the points. Every time I go there I have to say, "Do you want my number?" Today, was no different except the transaction was already processed and no way of getting my points. When I brought it to the attention of the rep. they did say sorry. But someone else in the back chimed in and said,"We are NOT coached to ask you that." I found it to be rude, being that it's a new spot and shouldn't their goal be to keep customers coming back? Coaching is definitely in the agenda if you want to keep good customer service. read more

The food is good. But the manager is awful they'll have you waiting forever for a drink that's sitting right on the table or your food that your mobile ordered. read more

I can see why they only have 2 stars came in at 2:30 to be told that I could only get cream cheese on my bagel lol put the closing time at 2:30 if you don't want to make any more sandwiches after 2, talked to a few customers on the way out they said it wasn't anything special so I definitely won't be back read more

Not Highlands newest quick breakfast spot after all. The staff is relatively young, while understaffed still. They knew what they are doing, but the combination of under stocked items, mixed with a long line of customers ordering their most popular items, it was like hour long waits for bagels with cheese and eggs. Many customers being told in line that they are out of things like bacon, lettuce, Asiago bagels, Everything Bagels. And a separate line was formed of people with just complaints on their order, all of which were argued by employees. All orders remade each time. I ordered ahead (about 15 mins before I arrived at the store) and have still been waiting an additional 30 minutes. (After waiting 30 mins at the store, a combined 45min of waiting I hear the cooks start my order. To give an example of how backed up they are.) So the claims about ordering mobile aren't quite true. But it's hard to gauge because the app doesn't give you a time when your order is expected. Good Food, Clean Building, but the process of getting the food to you takes x2 as long as other locations and there's a high change they're out of what you wanted. (I was approached in line about them being out of everything bagels and asked to swap the bagel type I chose 45 mins ago on the app. I chose Cheesy Hashbrown and received Jalapeño Cheddar) Not the move quite yet, $35 and 1:30hr later... read more

I don't know what happened to this company. Their bagels are generally good, but this location is horrible.. I don't think anyone that' works there has ever visited a bagel shop outside of Panera.l, they obviously don't know anything about bagels. I don't know why you can't even get an egg bagel there and don't even get me started on the fact that they don't offer rye bagels as an option. You're better off just ordering bagels from H&H in New York and spending the extra money because you'll actually get a decent bagel that way. Einstein brothers bagel should be ashamed to have their name on this location. read more

This place just opened and people need to relax this isn't McDonald's. This isn't Jack in the Box. They are working hard and making it right not making it fast and being sloppy y'all need to relax. The food and drinks have been great every time I've had them read more

Horrible 2 bagels for 1 hour wait. The setup it absolutely stupid. They have 2 people working on only mobile orders. And their slowest workers on in-person orders. It's only 2 bagels with cream cheese and had to wait 1 hour. Worst service ever!!!! And the worst part is that one I first order there was 9 bagels of the ones I picked. But after when they were going to barely start. They tell me I had to pick a different bagel or wait longer. Bruhhh wtf. You order food and don't even get want you ordered read more

I had this place in Missouri always was one of my favorite breakfast places. It is busy because they are new but the food didn't disappoint. Customer service was good very professional I highly recommend people to come try this place out. read more

Okay bagel place. Good if you just want single bagels and spread. Not so good if you're trying their sandwiches. Items are bland and seem overpriced. The sauces for the sandwiches ive tried have missed their mark. It's okay read more

Well i couldn't order online so we came in to store what it doesn't say online you have to buy something to get the free items....grrrr. went in wanted my free egg bagel when the girl said do u want cream cheese I assumed with my egg bagel but no I just got a bagel with cream cheese. Very disappointed when I got home to see i got a bagel with cream cheese no egg . I hope the cashiers listen better and that their sight shows you must buy something to get free items. This was not a good first impression. Staff needs to listen not assume. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Highland, California

This place is so good and the workers are amazing. Unfortunately you guys are located in an area with a shit ton of entitled white people and expect to get their order in 30 second when the place is PACKED. Go to fuckin mc Donald's if you want. To all the bad reviews, you guys need to grow up, learn patience or take a break from your privileged lives and go work in food for the day. read more

Updating my review, because I did finally get a refund for the missing cream cheese. I guess I'm old school, and good customer service is important to me, so my initial review about the employee still stands. I may go back and give them another try. read more

I don't know about this place in Highland. Wait in a few minutes just to get some bagels. They're busy making sandwiches, but nobody came to help me just wanted to pick up some bagels to take home. Don't know if I'm going back. and they don't have any tables to sit down. looks like it's strictly takeout. I guess you do your ordering online or on the app. read more

The staff was working hard and nice BUT it took almost 45 min from the time we got there to get our food. I don't know if they need more staff but it was a waste and ruined our meal read more

They finally got their supply chain issues fixed up and their stocking issues fixed up to a pretty significant degree. Only thing I can complain about and this is no fault of the owner, but how the coffee station is setup is completely different from the food side, so if your working food side only, you won't see the coffee orders. read more

I love Einstein and been waiting for one to open close to home. We went today and stood at the counter for 15 mins with no acknowledgment or ill be right with you. That was very disappointing. The food handling was some of the worst I've seen. The counters where so dirty and they where throwing food on there and letting it sit. I didn't see anyone change a glove. It was a mess to say the least. It's a sad day because I wanted to enjoy a bagel but I won't be back to this location. read more

This place needs real up to date times. Ordered on app at 9:10 and it's 9:50 and still not ready. Good food but just way to much time poor management read more

People need to relax. They are a new business and are taking their time making the food, which I appreciate. Please give them some grace! I've had great service and tasty food every visit! :) read more