Hands down the worst customer service I have seen, and I've been in customer service industry a long time. I am not sure why the turn around on orders take so long, but it's the fact that they do not acknowledge any customers and their lack of communication that frustrates me. The team always looks disorganized and frantic when TRYING to complete orders in a timely manner, in doing that they neglect other basic needs of the consumers. To add insult to injury, this place is always filthy. no sign of any effort to clean the shop on a regular basis. read more

I really wanted to like this bagel store. I used to go to the East Coast Bagels in the Heritage Plaza shopping center on Culver/Walnut before I moved to this side of Irvine. Theres three problems. First, the menu is way too big. Focus on the basics and perfect them. Second, streamline your operations. Why do you order at one cash register, move down 5 steps only to pay at another cash register? Third, hire people that actually care. The quality control at this shop is terrible. I'll walk across the parking lot to the Ralphs and get bagels there. read more

The food here is typical of a deli. However, they are incredibly an annoyingly slow. The morning rush-hour has a line out the door and only one person at the cash register. Don't bother coming here if you're on your way to work you'll be late. There are only two employees making breakfast bagels etc. It's frustrating when establishment cuts it's overhead at the expense of customer satisfaction. read more

Without a doubt the bagels are delicious. If you love some extra shmear, Einstein's is the spot for you. Despite the flavorful bagels, their service is lacking. The employees do not give that friendly warm welcome your neighborhood bagelry would give. Also, at times their wait can be a bit long to get your bagel on the go. Although their service is average, Einstein's bagels keep bringing me back! read more

Who knew there was a little bagel store tucked in this plaza? I remembered a while back when I was in school and craving bagels. I'd always have to get my fix at Panera Bread because I didn't know of any other convenient locations in Irvine with bagels. You may think that bagels are like donuts -- practically the same anywhere you go. But, you may be surprised to know that the bagels here are much better. I'd have to declare that it was even better than the Panera Bread bagels. There's something about the dough...the way how it maintains its softness after it runs through the toaster. With the addition of a schmear, the bagel comes out to a little over $2 (I think that's pricey). I like how they don't slather the bagel with cream cheese. Some stores put in way too much. read more

How many ways are there to screw up a bagel and coffee? This Einstein Bros location figured out THREE: - My order was for a toasted bagel with shmear and tomatoes; it came out untoasted with no tomatoes (2) - self-serve coffee was weak and had residual flavored coffee crap taste in a non-flavored carafe Irvine suburbanites must not have very high expectations, because there were throngs of them here on a Saturday morning. read more

I don't consider myself a bagel connoisseur, but I do know when I like the bagels and the cream cheese at certain places...this is one of those places...so decided to stop by for breakfast today on my way in to work...and boy was I lucky...I tend to order the LOX at bagel places and this was not going to be an exception...by far the freshest piece of salmon I have had from a franchise bagel shop...and by far the best texture and consistency in bagels...this...and what my cousin ordered is all I have had there...she had the blueberry bagel and strawberry cream cheese...great choices on both of our parts...unfortunately she doesn't yelp...so ill do it for her.... I can already tell that this relationship is getting started on the right food Mr. Einstein Bros... read more

LOVE LOVE LOVE their bagels. Always delicious and fresh! Their honey almond shmear is a nice alternative to my usual plain cream cheese. It can get pretty bustling on the weekends so get there early or you'll have to wait awhile for a fresh batch if you like the more popular bagels like blueberry, honey whole wheat, etc. read more

I think this is a solid quick breakfast location. I enjoy their bagels (and maybe a coffee) every now and then, although I'm not typically the biggest bagel for breakfast kinda person. Particularly if I'm taking a trip out of my way somewhere for one (vs. say.... having a bag of bagels from the grocery store in my pantry to grab quickly on the way out the door to class/work) I will say that they do have a great variety in bagels (asiago, jalapeno, blueberry, cinnamon raisin, chocolate chip, onion, everything.... just to name a few) and it's very convenient if you're supplying breakfast for several co-workers or friends one morning. The containers that the bagels come in is also notably adorable. I came in one morning, craving something a bit more special for breakfast and ended up with the Nova Lox bagel. I thought it was all good, except the amount of cream cheese they slather on the bagel is just astounding to me. Maybe I'm just not a big cream cheese (or any type of cheese in general) type of person, but I felt like I was getting mouthfuls at some points. I'm not too sure if I'll be revisiting that menu item anytime soon. Overall, they're solid bagels but I'm not typically one to go out of my way to purchase a bagel in the morning. Particularly bagels drowning under thick layers of cream cheese. Definitely hasn't become a regular breakfast spot or anything like that for me yet. Still waiting to be impressed. read more

I came in for lunch and to use their free wi-fi. I'm giving an extra star for the staff - very helpful. The problem I have every time I go into Einsteins is their many good selections. So I'm standing there, overwhelmed, when the staff person starts making suggestions - I like that ... way to go. So what did I end up having ... a wheat bagel with peanut butter and jelly (you suck Allen) .... what can I say, I just had that craving for peanut butter and jelly ... and the bagel wasn't even toasted! I was in weird mood for that lunch hour. But it was the best PB&J bagel sandwich I have had in a long time. I'm so weird. read more

honey spread, honey bagel, toasted. Did I say I have a sweet tooth? read more

I have had Einstein Bros. Bagels before at several of their other locations, and have always liked them... They are fresh and warm, and the coffee is good (not great, but good). A reasonable value for the price. My difficulty lies with THIS particular store... My friend and I went in, waited the ridiculously long line, got to the front, only to be told that they had had a water main break, and were unable to brew fresh coffee. I took the iced coffee (which I suspect had been brewed the day before and refrigerated overnight) and thought, "Well, stuff happens..." By the time I had reached the cash register, not ten feet away, they had used the broken main excuse to substitute literally every item we had ordered with something that was almost, but not quite exactly, NOT what we wanted. I asked to speak to a manager, who proceeded to tell me that I was being unreasonable, as they'd had a water main break... YES -- WE HEARD -- ENDLESSLY... So what??? Fukushima melted down... I can still get sushi -- you had plumbing problem, and milked it for all it was worth, and then some... You only get to use an excuse up to a point... At the moment that it starts interfering with your business (and your employees' ability to wash their hands before handling my food, for God's sake), it is on you to close up shop for the day and get the problem fixed. We took what they had decided was our order (it bore absolutely no resemblance to what we had actually ordered) and sat on the patio to eat. I was stunned to see the guy from Roto-Rooter walking back and forth THROUGH the patio dining area carrying dirty pieces of PVC and paying no regard to the people who were eating there. Management didn't seem to see that as a problem either... In case you're thinking, at this point, that I am just being oversensitive, a couple at the next table started asking around for the loan of a "smart phone" so that they could call and report them to the County Board of Health. I will not eat at this particular Einstein Bros. again, and I will not recommend it to anyone else, either. I would sooner chew off my own face than put someone, who trusts my judgement, in the path of these bagel barbarians. read more

No condiments? Are you kidding me? Some people don't feel like drinking or eating without ketchup for their food or sugar/milk for their coffee. Go someplace else for your bagels everyone. read more

Great bagels, awesome schmear, & excellent lox. You need to know more? Overall quality of food is A+! Nicely designed and inviting layout. But be warned if you wait until the mid-afternoon to go there: Dopey, Grumpy, and IHateYou are in charge, making for an unpleasant buying experience. But the excellent edibles make it worth enduring. read more

Love the bagels and coffee HATE THE LONG LINES AND WAIT TIME. One person working the register and 8 people in line. Ridiculous!! and all the manager is doing is ignoring the line and making coffee. read more

This location is the best one hands down! The service is great and they're so so quick! Even if I have a large order, its always ready in a reasonable amount of time! I usually see Amanda there and she's so nice to talk to! read more

While the manager was happy to take my money, she didn't bother to direct her staff on what, when, why, and how... I'm working in the area today and this is one of my favorite bagel chains BUT... This o e is the worst. I ordered a simple bagel with bacon and avocado, two eggs (which is extra of course), and a coffee. What I got was an not toasted but poorly warmed with what couldn't have been more than a half a small small small piece of bacon broken up into even smaller pieces. Then there is the eggs... paper thin and wala, only one not two... just unreal considering she was standing right there while they built my -5 rated sandwich... $9 for .30 cents of poor product... You are fired... read more

I don't know how they do it. Their damn bagels are so soft. It puts other bagel places to shame. My favorites are the chocolate chip or jalapeno/cheese bagel with cream cheese toasted. read more

I love the bagels and cream cheese here but I must warn you to stay away from the breakfast sandwiches. The sandwiches are tasteless and artificial tasting because of the nasty egg they put in it. I would stick with the bagels- many different options and get it with one of their interesting and tasty cream cheeses. This place can get crowded as well so just plan accordingly if you're in a morning rush. read more

For some reason, on a Saturday morning this is like THE place to BE!! hahaha Line is always long but it's kind of funny and interesting to people watch in line and analyze all of the folks who come here. Some in their PJ's, some with their iPad's to read the news like it's a breakfast lounge when there is obviously not enough room for you to stay a while. But....like it or not I keep on coming back! Love this time of year with the pumpkin bagels they have. So different and tasty! Thing is, you must come early as they run out of bagels pronto and they don't always make a new batch right away. read more

The quintessential breakfast spot doing coffee, bagels, which is the go to besides donuts for the predominantly Orange County Corporate confines. I'll often get a dozen for my team and love the service in the morning, but the afternoon seems to be when the newbies work and get trained. Not that it's slower, but it's just not smooth and efficient. Great for relaxing in the morning if you can walk or bike here as the parking lot is a turd. Some of the pricing can be strange when a bagel and shmear is 1/3 the price f the lox bagel, but the lox package is twice the price and could do 3 times the amount they use. Anyhow. With slightly better location they could really dominate read more

What's not to like at Einstein Bros? They have a large selection of freshly baked bagels every day along with their yummy collection of Einstein Bros Shmears. I've tried all the shmears and they were all very good. read more

i first tried a chocolate bagel after my pastor from my church in irvine bought some bagels. CHOCOLATE bagels?! I've never heard of chocolate bagels before! So i had to try it, and they were delicious. that was ages ago. now, my family goes to buy a box every sunday after church best best best bagels ever! they are so soft and deliciously good. I love blueberry bagels, and so I always get the 13 bagels in a box with 2 of their "not" cream cheese spread, was it .. shmear? anyway, i call it cream cheese. decent price for the 13 bagels to go. best eaten quickly because it's the best when it's soft. read more

Einstein Bros is a solid bagel place. They have been replacing a lot of Noah's Bagels and I'm not sure it's an improvement on Noah's, but I do like them better than Bruegger's. The Asiago Cheese bagel is a perennial favorite of mine, and I love that they use WHIPPED cream cheese instead of regular. Makes for a much lighter bagel-meal. I do notice that that the bagel can be a bit oily (I wonder if that is due to the Asiago Cheese), but on a day with a hangover I really don't mind the little extra grease. Service has always been good for me at this location. read more

Who knew bagels were such a hip cool thing? Apparently carbs packed into a cute little O shaped food item is quite popular. I've had all sorts of Einstein Bagels for awhile now. Did you know Einstein and Noah's are owned by the same company? Hmm.... There are tons of flavors to choose from. They even have these crazy bagel twists these days too. If you don't go early enough in the morning you definitely won't get any of the popular bagel flavors (Blueberry, everything, etc.) I was really upset at how they charge $1.50 for a little container of schmear. You're kidding me right? The bagel sandwiches here are wayyy to expensive too. Let's have some consistency in the prices!!!! read more

I have a love for bagels that rival my affinity for chocolate. When I use to work in Irvine, I'd visit this location more often than I should. I would even come here for a bagel to replace my lunch. They have a good selection of bagels and awesome whipped spreads. Einstein Bros Bagels are better than any bagels you will get at your local market, probably won't get the crown for king of all king bagels but definitely a decent solid place. Most of their flavors I don't care for...I usually get plain, sesame seed, or chocolate chip. Those 3 I can vouch for. I cannot do comparisons with Noahs (never tried). Yes I know, I need to try it. Its on my "to do list" along with a couple bagel places in the Bay area (Katz & House of Bagels). read more

Very very disappointed. I came here Sunday morning for a bagel sandwich and waited an HOUR if not more to get it after i ordered it. I'm guessing they were understaffed. But seriously, an hour for an egg sandwich? Fail. The only perk that i like about them is that they offer an "alternative" line for those that are more health conscious. Even so, i'd think that they'd some salt to their egg sandwiches. Super bland. Would not come back unless i have a maaaaaaaaajor craving for bagels. read more

It's...(surprisingly) impressive! And to think I was just about to go on that low-carb diet! Not anymore! I have yet to try a bagel that's just as soft and fluffy. I've only tried the blueberry bagel with reduced cream cheese. *drools* I don't think I'm going to stop there... I mean-- there are a lot of varieties in terms of bagels and shmear. Oh baby... read more

Hands down, the best damn bagels in the Vine! Hearty bagels with an outer crust that has just the right amount of bite, but with a soft and chewy middle...just like they make 'em back East. Go early, otherwise, it gets annoyingly crowded and they start running out of bagels... They've got some off the wall bagels, but I'm an old school bagel fanatic...so it's just a plain bagel with a schmear of cream cheese...it's like a rodeo in your mouth. God bless the inventor of the almighty bagel!!!! Plus, they've got decent coffee... And unlike Brueggers, I've yet to get a stale bagel from Einsteins. read more

Hands down best Einstein I've been to, the service is phenomenal. Always timely manner with your order & fresh and delicious

I admit it: I'm addicted to Lox and Bagels. But where can one get his fix in Irvine? A bagel shop of course! I've always seen this place every time I go grocery shopping, and decided to check it out a week ago. Well, I must say, their Lox and Bagel on chopped garlic is awesome! I've gone about 3 other times to get it since then. I order the lunch version one, which comes with a side. The potato salad is one of the best store bought ones I've tried. P.S. I had to give this place a review, after I tried out the new Breuggers Bagels that opened up on Culver and Irvine Blvd (one word: HORRIBLE). read more

I never meant for this to happen but I have become a bagel connoisseur. For the last two years I've been ordering bagels from this tasty place and taking them into work. Needless to say I have become a popular man around the office. The bagels are always top quality, fluffy, and never burnt. I have seriously tried all the different bagels and my favorite has to be the Spinach Florentine. They have great panini's and sandwiches to switch it up a bit. If you're craving breakfast, it's hard to beat. read more

So fresh and so good. Their bagels are excellent; chewy on the inside and crispy on the outside. They have so many different kinds of bagels and lots of ways to get them prepared its always hard to choose. They also have a couple of different low fat spreads as options. The only thing that was lacking was their customer service. They were always so busy that it would take FOREVER and a day to get our food. But we learned to deal with it and just lounged outside on the patio. read more

AMAZINGGG!!! LOVE THIS PLACE!!! i've been late for work because i was getting bagels from this place. they are so soft and the cream cheese is delicious, soft whipped creamy cheese goodness. i have recently fell in love with their sesame bagel with salmon cream cheese!! sooo good...toasted might i add. the boyfriend loves their onion bagel with regular cream cheese, but i think that its alright, i would prefer the regular bagel with onion and chive cream cheese. the boyfriend definitely made a mistake in taking their recommendation of getting a double chocolate chip bagel with strawberry cream cheese when he was trying to surprise me. it was an interesting combo, tasty, but probably not something i would get again. the service is usually good. the line can ocsionally get long, but definitley worth the wait of the toasty bagel for breakfast, lunch or dinner. ps. oj's not bad either kinda pricey along with their cream cheese that cost as much as their bagel. read more

Finally visited my local store since I sampled some bagels a few months ago in Oceanside and became a fan. Got the dozen deal, which also comes with 2 smears. Staff was really friendly and helpful. I was having a hard time choosing which cream cheese/smear and they let me sample the pumpkin (I love all things yummy that are pumpkin) and it was good. Loved it with my cranberry bagel, perfect combo to get me into autumn. Seems like there are regulars since they seem to know the staff by name and everyone in general seems to be happy both customers and staff and that's a good sign. Also got the turkey sausage, cheddar egg sandwich, which was good but it needed ketchup, which I added later. read more

I love einsteins. I try to go there as much as possible after my 8am to grab a bite to eat. I've tried their paninis an bagel sandwiches and I can't stop ordering them!! Their sandwiches feel very wholesome (unlike mcdonalds). It feels like quality ingredients are being used. The food comes out nice and warm :] I've only tried their tomato basil schmere but it's making me want to try more!! Onion and chives?! YUM! The schmeres are very light and flavorful. You can order it on a toasted bagel (Asiago..cuz its my fav!) or you can even buy a small container of it and take it home. Did I mention they have a plethora of flavors??? Talking about einsteins makes me wanna go..I think I will :D read more

I give four stars mainly because... well... I love bagels. Though the missing star is for the price to wait time ratio. Sometimes when I'm waiting in line to get bagels for my coworker, I forget I am here and think I am at Sprinkles Cupcakes/Ice Cream. The line is so long no matter what time I come in, these must be the best bagels to ever happen! No... no they aren't. They are GOOD, don't get me wrong. But I rate Western Bagel at 5 stars (in Santa Monica), as well as Western City Bagel (in Redondo Beach) and Big City Bagel on Alton and Jeffrey. This place is good, but for the wait, I was hoping it would be better. They are one of those bagel shops though that become a bagel themed restaurant of sorts, serving sandwiches and things like that. Overall,, please go check it out, I might just be a ridiculous bagel snob, and you may try it and say its the best ever. If so, yay! If not... Big City Bagel. Seriously. read more

This is my favorite bagel place. It's also the closest location to me at 7 miles away and I still make it at least once or twice a week. I love their coffee! I absolutely love their pastries! Not to mention the best bagels around (and I used to live in NY). My favorite are poppyseed and potato bagels. They also have bagels for your doggie! :) Love this place! read more

I frequent this location when I'm working down in Irvine and they always got the freshest bagels and friendliest staff!! Last time I visited their manager Amanda came up with the most ridiculously delicious bagel! Love that I can come in and try some new combo every time. Great service and staff. You can tell they all enjoy working in company with one another. Will always recommend this location to my buddies when we're on a job that way. read more

how does it take over 20 minutes to make a garden avocado bagel with over 6 workers unbelievable