Customer service could definitely be worked on. I've had 10 years in customer service but this women with brown braided hair on 8/14 around 11am was very rude, I was inquiring about my order when she showed me all of the receipts, I'm assuming to visually show me how busy she was. Extremely rude. I can think of a hundred different ways to let someone know you're busy apparently she can only think of one. read more

Since they reopened they are burning food and serving it. The last two trips I have ordered egg and cheese bagels and they have burned it. No point in going again. read more

Einstein Bros. Bagels - Burned bagel, served up at Einsteins $7.31 of waste. - Bagels Near Me - Reno, Nevada

Waiting in line for 30 minutes after ordering just for them to tell us they have no bagels. Like come out and let people know.

My delivery driver had to wait awhile for the order and it still managed to come straight out of the freezer. The bagel was ice cold and just overall very poor quality and tasting weird ( chorizo sun bagel). I as well got a cold brew shake and in the 10 minutes it took to arrive it was separated, and chunky black coffee. Just avoid them go to desert sun or truckee bagel night and day difference read more

Brought over some friends to meet for bagels, it took over 20 minutes to get 4 plain toasted bagels with cream cheese and a lox bagel. Was not crowded and multiple people behind me got their orders before us. When my baby started to cry I asked how long cuz I had to do school pick up and was told " you are next", another 5 minutes went by so I went to get a refund with screaming kid in toe... was just so incredibly disappointed with how long it took and the customer service. We will not be going here again due to the customer service. Maybe if you order each bagel on a separate transaction you will get your order before other people. It may be really frustrated behind me, leaving a bag of bagels toasted with cream cheese. read more

Einstein Bros. Bagels - This was one of the plain bagels... truckee bagel co is way better - Bagels Near Me - Reno, Nevada

Ordered catering and pulled up to see the lobby is closed. No one will pick up the phone or anything so having to wait in the drive thru line. Go to Truckee bagel company! This place is terrible. read more

Good location, corner of kieztke/McCarran Blvd. They seem to be pretty busy in the mornings on both, drive thru and inside. Plenty option of sitting indoors. At this time they are still reinforcing the use of Mark, otherwise no service. They have a good menu, with lots of variety for breakfast as well as lunch with the option to customize. Their to-go bagels look amazing and with so many flavors: everything bagel, spinach, blueberries, Asiago, poppy seeds, etc They also have it ready to go flavor cream cheese spreads that you can pick up while in line to the cashier. They have some options for beverage, although I'm not sure yet if they offer custom choice of milk (I'm yet to try their drinks). You can sign up for rewards with their app as well as order ahead and pick in-store. I went with the nova lox bagel, with some smoke salmon, caper, tomatoes (minus onions - optional). They let you choose your favorite bagel, and their service is quick. On my to-go bag, they packed my bagel very nicely, well protected inside a box. Will definitely be back to explore the menu as well as their drinks. read more

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RUDE! My husband walked in the door and the young snip proclaimed not taking orders WAY BEHIND! What is this a business? She moaned and groaned and unhappy rolling we only wanted 4 bagels such a hardship! I'd give you her name but a receipt what just to much to handle 5/6/25 at 835 read more

I ordered 2 bacon cheddar bagels and added 2 eggs on both, which costs extra. When I received my order both bagels only had one egg each. Waste of money and rude staff read more

Experience was terrible! Waited 45 minutes to get our bagels, the service desk gave us the wrong bag. Upon returning they asked another customer and I to switch bags instead of remaking the sandwiches. When opening the second bag, they order was on the completely wrong bagel, with missing ingredients and ingredients we asked to be removed. The person who manages that store needs to get their act together. Einstein Bros has lost a customer for life. Avoid if possible! read more

Bagel was delicious not a fan of brisket but this sandwich had the perfect amount! Just wish the drive threw moves a little faster read more

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Horrible timing to get orders done very unorganized we wanted to cancel our order because they were so backed up with mobile orders and reorder in the lobby because there was no one at the counter ordering and they said it would take just as long as the mobile order. If your in a hurry don't go here read more

i went here on saturday very disappointed because i'm a loyal customer. i went to order and the drive thru was closed. you guys need to get it together or you guys will be losing me, or i will be going to BBB, the thing is you want loyal people loyal workers you got to treat them fair read more

See review below Yelpers. Couldn't deliver goods, no way of contacting anyone besides their website.

I walked in looking for bagels for my office and right before me was freshly cut bagels ready for grab and go. The process was pretty simple and straight forward. I found juice for the non coffee drinkers and got a gallon or whatever size thet was to go. They get your cups, covers, cream, sugars, etc. all set. 2 tubs of cream cheese are included in the dozen. On my way out I noticed the drive through....Oy!:) read more

Short-staffed and STILL provided a great experience. Friendly in spite of a lot of customers. Kudos to the employees who made great food and a great visit! read more

I was so sad to find out this location is closed! Hopefully it's just for now. I've always had good experiences at this location, my food has always been delicious and it was a weekend tradition to go here with my parents. I usually get the lunch sandwich bagels or a breakfast sandwich, always amazing! Every so often I'd get stuck in like a 20 minute drive thru line, but I'd go around lunch rush so it was expected. The staff is always so sweet, hope to see you guys soon! read more

I do not understand waiting fifteen minutes for a dozen bagels when they have no fewer than 14 visible staff members. Never again.

Decent bagels. Bad service and long waits. Employees seems really upset and looked miserable

CHECK YOUR ORDER BEFORE LEAVING! There is a 90% cvhance it will be wrong. My wife stopped by today to bring bagel lunch home. She ordered Nova Lox for me and a sesame bagel for herself. When she got home, we discovered there was no sesame bagel at all but instead a chocolate chip cookie. As for my Nova Lox, it had no tomato, no onion, no capers and was made on a BLUEBERRY BAGEL! Whoever heard of Nova Lox on a blueberry bagel? Needless to say, the combination was not appetizing and I had to add the missing ingredients at home. Going out later to Lowe's, we stopped and my wife went inside and asked the manager for a full refund. The refund was given but not with any condolences or regret for screwing up the order. They do make good bagels here, which is why we still go BUT I will never order for take out again without first checking the order thoroughly before leaving. This business has a reputation for getting orders wrong going all the way back to its first opening. I see that they had a little visit from the health department but the issue was apparently corrected during the inspector's visit. Seriously how does this business stay open? Second negative review in two months. Come on guys, get your stuff together or the few customers you have left will quit coming also. read more

I got stuck between cars in the drive through for 50 minutes. 50 MINUTES. For these folks to move only 4 cars through in front of me. Horrific experience. I don't know if this place needs new employees or new management -- probably both. I'll never come here again. read more

They are always out of everything on the weekend. Idk who does the ordering around here but it's laughable.

My first time trying this place and I did not like it! Got in the drive thru and noticed they were only taking 2 cars at a time for orders so I was in line for a while. When it was my turn to order they told me to wait and I waited for 8 minutes on top of waiting already in line. I asked for a sausage egg and cheese and hash brown and when I got my food it was bacon egg and cheese. The hash brown was also very soggy. The food is not bad I think it's just the service. read more

Wow! I went there this morning and had a great experience with the catering manager Shayla and the person at the front desk. These people had a great energy and attitude. It really put me in a great mood. Plus I can't forget how good the sandwiches were! 10/10 recommended! I hope everyone else at that store is as nice as them . read more

Einstein Bros. Bagels - My breakfast sandwich - Bagels Near Me - Reno, Nevada

I absolutely love Einstein's, but some of the bacon just looks nasty and the breakfast sandwiches made sloppy. You can't go wrong with any of there bagels and smear though! Hopefully more care and better product is conducted in the future. read more

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Bagels are good. Service is good. But, it took almost 30 minutes to get my order. They obviously need more help on Sundays. All in all a good restaurant. But I cannot give a 5 star rating because of how long it took to get my order. read more

I couldn't wait for Einstein Bros. Bagels in Reno to reopen, and I sure wasn't disappointed! Excellent bagels and the customer service is great! Stop in if you get a chance! read more

My best friend was in town to visit for the first time since I had moved. She is a big bagel fan! I'm only aware of a bagel spot on where I used to live and not a big fan of carbs... I learned this place is a chain with a cute name. I usually get the "Everything " bagel with plain cream cheese and this is one was pretty good. The shop was very clean, big and had a great selection of bagels and smears. They had a sign that read, "To smear or not to smear", funny. It was a cute place. read more

Einstein Bros. Bagels - Large selection of bagels - Bagels Near Me - Reno, Nevada

The service was good, but the bagel w/avacado was cold. The coffee cup lost all of its integrity in 20 minutes, kept spilling because the cup was weak and the lid would not stay on. read more

We arrived on a Saturday morning, the shop was surprisingly empty. After ordering, which was very easy, and waiting over 30 minutes, we receiving our order. When my friend grabbed it from the counter he receive a viscous look from someone who seemed to be the manager. The bagels were greasy and fairly tasteless for being a 'spicy' option. The whole staff seemed extremely disorganized and were seen just standing around many times. read more

Great bagels, friendly service. Abel is awesome. Always picking up after customers leave. Helpful with anything you need. The read more

Probably the worst service I've experienced in a while. A lot of the workers are sitting around doing nothing and it takes forever to get your food even when the store is absolutely dead. read more

Ordered the avocado bacon and tomato breakfast sandwich on a jalapeño bagel. I did order it without the egg. The bagel was good, definitely had too much avocado that it made the bagel a little soggy. I wish there was some cream cheese on it. It was good, but not great! read more

Einstein Bros. Bagels - Avocado bacon tomato sandwich on jalapeño cheddar bagel - Bagels Near Me - Reno, Nevada

I had an early morning doctor appointment last week, and decided to buy myself some breakfast. I wasn't sure where I wanted to go, but low tire pressure light on car dashboard, kinda helped. I had to stop at the 7-11 on Kietzke and McCarran, to put air in my tires. After I was done, I noticed Einstein Bros. I have had their bagels before, but not their sandwiches. It was about 8am on Thursday morning and the drive thru line was very short. I wanted to try something new, so I pulled up to the drive thru. I ordered the Farmhouse with one egg, and a small hot white chocolate mocha. I was very pleased with my purchase! The sandwich was very delicious! I wish I bought two! And the coffee was wonderful! I forgot they had Caribou coffee!!! I lived in Minnesota for awhile (1985-1997) and I bought Caribou coffee all the time! Its the absolute best! This morning (Saturday), I wanted to get breakfast there again, but the line was a little long. Looking forward to trying another day!!!!!!! read more

Einstein Bros. Bagels - Bagels Near Me - Reno, Nevada

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The bagels are obviously the star of the show. You can't go wrong with any of the breakfast bagel sandwiches or a bagel with flavored cream cheese. Anything other than a bagel is not worth the money. For instance, the breakfast burrito is disappointing and very basic. I tried the Carmel cold brew milkshake and all I could taste was whip cream. The drink did not have any coffee flavor or Carmel flavor. Worst of all, the staff did not seem happy at all. No one greeted us when we walked in and no one smiled. We stood at the counter looking at bagels for a while without being acknowledged. Apparently the register was open at the other end but no one told us. We would come back for the bagels only. read more

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Oh, Einstein Bros., how I love thee and also get so frustrated with wait times. If you haven't tried one of their egg sandwiches, you must. They are absolutely delicious. Bagels are all fresh and their house cream cheeses are the best. My family is also a big fan of their smoothies! Ok, wait times though... on my most recent visit I waited 30 minutes for 3 smoothies and 4 breakfast sandwiches. I tried to analyze what the problem was while I waited inside this location. They seemed to have plenty of employees so maybe they just need more space, cooktops and blenders? Whatever it is, I hope they evaluate and make improvements. Go and eat here but make sure you aren't in a rush because you could be waiting a long time. read more

Absolutely delicious! Loved this place! Tried it for the first time the other day and I am HOOKED!! Their cream cheese spread is impeccable and their fresh bagels *drooling* so good! Highly recommend!! read more

We were on our way back home from Reno and decided to stop here to get a quick bite for breakfast. We went inside to order instead of the drive thru. It was not busy and our order was ready within few minutes. I got a lox bagel and my girl got a ham, egg and cheese. Both were fresh and delicious. Diner was large and clean and staff were nice. Definitely recommend. read more

Einstein Bros. Bagels - Entrance - Bagels Near Me - Reno, Nevada

Enjoyed my first experience here! Came here for lunch and thought the nova lox looked delicious and the price wasn't too bad. It came out plenty fast and was in a sturdy container so it wasn't getting all messed up inside. There was plenty of cream cheese and plenty of lox! I feel like most times I order this the lox is barely there but it was definitely there and delicious! Overall a really tasty lox bagel and I will be coming back to have it again. read more

Einstein Bros. Bagels - Nova Lox & Bagel - Bagels Near Me - Reno, Nevada

This is my go to for bagels! Their Lox and smear bagel is my favorite. Their rewards club is free and worth the effort.