I've been coming here for a while now, so this is not an uninformed opinion or based on one bad experience. Actually, the first 2 times I came here were very good experiences. The food is good, the service was fantastic, and the bartenders kept the drinks full.
However, the last few times I have been here have pretty much ruined the place for me. It started with a couple days of bad service (by "bad service" I mean waiting for drink refills or to order more food and the server/bartender just never comes by or makes himself available), but I didn't let that bother me. I went this past Monday for Monday night football. I ordered a sandwich with a side salad, but I have diet restrictions, so I asked for ranch on the sandwich instead of an onion spread. Well, the sandwich came with one ranch for my salad and none on my sandwich. When I asked for ranch for my sandwich (like I originally asked), my server eventually brought it. But when I got the bill, I was charged $0.75 for an extra ranch.
$0.75, no big deal, right? Well let me preface this by saying I worked at a restaurant for 7 years. My brother is a bartender. I am VERY aware of what it's like for a server to have to walk back and forth to a table on a busy night and bring them ranch 3x because they didn't just ask for it in the first place. I am also VERY understanding and forgiving of a server's mistakes, even when they are bad (and this server was nice but he was horrible). But when the place is half full, and you spend most of the night standing around talking, at least get my order right. Or don't charge me for your mistakes.
Even with all of that, I still went back 3 days later for Thursday night football. This place has a great atmosphere and the food is good. They always have the right game on, be it football, baseball, or even soccer.
I sat at the bar because bartenders tend to be better servers, and I was going to have a few drinks anyway. This time, I just wanted a salad. So I ordered a large "pub salad." Again, I ordered ranch. The salad is massive, but I got the same ranch that was just big enough for my side salad on Monday. So I sat, not eating for 5-10 minutes, mostly to test the bartender to see if he would ask me why. Finally I just turned to him as he walked by. When I asked for more ranch, and kind of snuffed to make it sound like it wasn't enough (which I was going to explain but he didn't give me a chance), he kind of snarked and laughingly said, "oh, you want another ranch?"
I didn't hold it against him, even though I found it rude and condescending. Most of the rest of our exchange was pleasant and he seemed nice enough. But he still spent most of the night hanging out with other bartenders/servers and didn't do a very good job. I had planned on sitting for the game and having some drinks. But instead I decided to just leave at halftime because I was over it.
I've always found it pretty low class to charge for extra ranch. I can understand it if there's a big table on a busy night that makes a server constantly go back and forth to their table just for it. But when you serve food without what was asked for or what is needed for the food, then I have a problem with it, especially when a guest is already spending $25-50 on food and drinks (or more if I eat with someone). And I wanted enough ranch for my salad. It's not like I was asking for a new ranch every 5 minutes for one basket of fries.
The first time I was willing to let it go. Sometimes young servers do what they are told to do instead of what fits the situation, and it could have been a mistake. But the second time made it clear that this place just isn't worth my time or money. Again, it's not just the ranch, it's the whole experience. The repeated bad service, the attitude, charging me extra because of my diet limitations, it all kind of added up. I'll find somewhere else to go and watch games. read more