Soooooo my husband and I are going on strike from this restaurant.
I try to add a lil' humor to my reviews, but not this one. Uh-huh.
We got here for happy hour (this past Wednesday) and were seated at a booth.
Now there's only two things we expect to make it a decent experience:
~Have our order taken within 5-10 minutes of being seated
~Bring our drinks and ask the husband if he wants a refill (he's a soda addict)
Welp, that wasn't happening this particular evening.
Arrive here at 5:35pm and yes, we were seated quickly. Our drink order was taken and I order a watermelon margarita w/a tajin rim and the husband orders a Long Island and a Dr. Pepper. Drinks come, extremely watered down, but that's okay with me because I usually only take 1 drink and I'll nurse that all night long if it's too strong. My husband's drink is filled 3/4 of the way and he isn't too happy about it. My margarita looks completely different than the last time I ordered it (was there this past Saturday with the family) and no tajin or salt on the rim. Okay, not a big deal.
We start off with apps and aren't sure if we're going to share a plate of food or not. We order some shrimp chile gueritos and nachos. About 30 minutes later, we're still waiting. Not happy. When we see our food items being brought out by the manager, he brings them to the table BEHIND us and who had just taken their seats about 5 minutes prior. Our waitress comes up and has a confused look on her face and points out to him that those items should have been delivered to our table. The husband is not happy and ready to leave. Ugh!
The manager, having nearly set down our nachos at the other table- but not quite- then drops them by at our table. He doesn't say a word to us and scolds the waitress in Spanish, for not telling him the correct table. Strange. Our waitress isn't attending to the table behind us, it's someone else.
Now here's what I can't stand:
1. As a manager, I uphold you to a higher standard because that's the position you're in. If you can't apologize, why should your employees? Even if you're embarrassed, you should acknowledge the mistake. That didn't happen here.
2. Don't scold employees in front of me. I don't wanna hear that noise. Save it for the back of the kitchen where it belongs. It doesn't do anything for me or fix the situation, and all it really does is demean your employee and make you look like an inadequate leader. Don't do that.
So by the time we leave the restaurant, it's 1 hour and 15 minutes later and all we had were drinks and apps and had to rush them to get our check.
On another note, the table behind us was complaining all night long that they wanted happy hour prices even though it was approaching 7pm (happy hour ends at 6pm). They refused to order anything before 6pm because they were waiting for members of their party and each time the waitress came over to them, they kept making her reassure them that they'd get the discounted prices and yes, she agreed to it.
On one hand, I feel bad for the waitress. You're stuck between a rock and a hard place, I get it. I have to deal with clients like that and you have to walk that tight rope of not being rude or a push-over. The problem with acquiescing to that request is, where does it end? Can the entire restaurant do this? When my husband and I lift our self-imposed ban on this place, can we go and demand happy hour prices at 11am or 9pm?
Fix the service, train your staff a bit better, and make sure that the manager is a leader and communicates with the patrons and maybe even apologize if something goes wrong. Gasp! read more