I happened to be in the neighborhood today. I typically haven't had any issues with my order in the past but TODAY I will never go back. I ordered a chicken tostada and after halfway eating the bowl a long brown hair was pulled from my mouth. I am sick to my stomach and disgusted. This is completely unacceptable and a violation of my entire soul right now. read more

I usually order catering meals and they are always on point with service, flavor, and a clean restaurant! Tonight I had an issue with a coupon and they honored it anyway. 1000% recommend!! read more

Great customer service and food. Thank you to Michael the gm for his hospitality. I got the 12 piece family meal.

The food was fantastic , I love the Poke Bowl. Even got my husband eating them. Also this may go to quick lunch spot.

I was looking for something kind of healthy and that limits your options at drive thru's but I am very impressed. I got the 3 piece chicken, mashed potatos and Mac n Cheese and it was great! Close to 8pm, which normally means food has been sitting out for a while but the young man at the window was very polite and professional, and the food was very hot and fresh. Gotta say I was very surprised and will be back soon! Give them a try! read more

This place used to be A favorite and this past month every single visit gets worse and worse the gm is nice but his staff is incompetent and running that place into the ground I used to eat here 2/3 times A week today was my last straw . Won't be wasting my time or money here anymore. read more

We had a problem last week and Michael, GM fixed it quickly and I appreciate that. El Pollo Loco has the BEST chicken and other things. We really like the corn and the salads. Go to El Pollo Loco in Allen, you won't be sorry. read more

A piece of HEAVE. If you get a chance to work with Brandy, it will bless you. She embodies customer service. I WILL BE BACK! read more

Haven't had this since I elementary. Same great taste. If you're in the mood for some good Tex mex , it's worth the drive! read more

El Pollo Loco - Chicken bowl. Rice , picco, beans with tortilla and salasa - Fast Food Near Me - Allen, Texas

See all

I love their burritos! Their chicken is always flavored so well and tender. It is a go to place for us for lunch several times a month. I love their green salsa. read more

Great service and fresh food ! The employee are very friendly and welcoming. Thank you all that service is and prepared fresh hot food!!! read more

Great protein meal if you are looking for a fresh and affordable solution for low carb and high clean protein on the go. read more

El Pollo Loco - 3 piece thigh with broccoli and coleslaw flower tortilla - Fast Food Near Me - Allen, Texas

See all

Eh..just.. eh not the worst food ever. But not good either. Service felt rushed and they kept forgetting items I asked for in the original order. Barely got a fork. read more

Super good Mexican food and love the mac & cheese Good and fast service and the culture read more

El Pollo Loco - The Double Chicken Bowl love the chicken here and the red rice - Fast Food Near Me - Allen, Texas

Great food and great service. I recommend the chicken tortilla soup when feeling under the weather

Call Pollo Loco was a favorite of mine back in Southern California, they have the best rotisserie grill chicken around. But over the years their quality has dropped substantially. However, they have a delicious chicken tostada salad, the chicken is juicy and flavorful, and it is a nice size meal for eight dollars. I'm not impressed with her chicken still, it's a little dry if you just get chicken, but the tostada is the bomb! read more

Staff was great, food came out fast and was nice and warm. The churros were excellent!

Came here for the first time since the pandemic. Salsa bar is still closed and when I asked for more salsa the manager lady gave me a look and then an interrogation on why I need more than what was provided in the tray. Yeah...a place lost its charm unfortunately. Not going back. read more

It's been awhile so much restaurant competition in Collin County. We got two tostado; one for $5 the other regular price as loyalty club members. It pays to sign up. Great food and we had plenty for leftovers. See photos. read more

See all

Awesome service, great experience, and incredible food! The atmosphere is great if you're looking for a late lunch/early dinner place.

The chicken was good, but a bit overcooked. Everything else was yummy. Our order was ready quickly even with the restaurant being busy. The tables and restrooms could be a bit cleaner. read more

Thank goodness there's el pollo here in Texas . Great place for catering events. All our guests loved it. Can't go wrong with the chicken here. Great staff and service read more

We were served at the drive thru by Zayion H and he was the rudest person ever. Our order was completely wrong after driving all the way back home and we live an hour from there. He did not want to give us napkins, he acted like he was not enjoying his job at all and that customers were a nuisance. Our drink cups were soaking wet and lids not secure. We got no salsa and he sighed and rolled his eyes. I get restaurant drive thru is not fun but it's not the customers fault and we expect our food to be what we ordered! Not even a thank you! Slammed window in our face. We were flabbergasted. read more

Simple chicken recipes at a reasonable price. That's how it's done. Sides are a bit skimpy, but you aren't overcharged for them. Flavor is different but good. read more

Great food. The chicken always taste good. Great service onsite! Kids love the side food wrapped with tortillas.

Our 8-year-old grandson recommended we visit El Pollo Loco. He even knew it stood for @The Crazy Chicken." We went on his recommendation and were very pleased with the GREAT FOOD we received. We even has so much, we took home leftovers. It was GREAT!!! read more

Update 6/11/23 Well I've tried this place several times since my original post and it's always hit or miss. Today, however, I think will be the last time they get my money. I had to go inside to place our order because they don't accept ordering from app (even for pickup) with their coupons for family meals. So I went inside to save $5 or so. I told the kid at the counter I needed help with their app to make sure I got my points this time because they didn't ever show up after scanning last time I was there a few months ago. I said this before I placed my order but he just started asking me what I was ordering. Since my hubby was waiting in car, I went ahead and ordered and paid and I asked him again wasn't there something I was supposed to scan to get the points. He said well you have to do that before you order. So I politely asked if there was someone else he could ask to help me to scan my receipt in. Now mind you they were still making my order, and honestly, in retrospect I should've just asked for them to cancel my order and refund my card. The assistant manager came over and told me no they couldn't scan after the fact. The manager must've wondered why the assistant was talking to someone at the counter and swooped in and took over and told me he was sorry but they changed policy about this a couple months ago and I would've received an email telling me about it and that they couldn't do anything about it. I said well then give me some sort of a discount then. His response was that he could give me a discount towards my next purchase. I said dude - there isn't going to BE any next purchase. He said it again as he was putting salsa in my bag and handing to me. I said maybe you didn't hear me-I am not coming here again thanks to you. read more

This was the first time that I had visited this restaurant and I did not enjoy my experience here. I had ordered online and when I had arrived the food was not ready. Then my order got mixed up with someone else's to the point where I had to take everything out of my car, go back inside the store and pick up the right order. The food itself was okay but I was not very pleased. Overall the store however was very clean and there was a lot of space to sit if you wanted to sit and eat in the store. read more

Grew up in So. Cal and ate here for years as it was great. Tried this location twice now. 0-2. Drive thru is slow and unorganized. But no big deal. The problem is the "pollo." Dry, and dry as if it was reheated from a day or two ago. Not fresh, not cheap, again a disappointing experience. Never again. Feel ripped off. Mgmt apparently does not care or patrons like sawdust chicken. read more

the service was awesome ! food was super fresh & tasted great. the store was clean & the employees were the nicest . The GM helped w all of my questions and made sure my family & i had the best experience. read more

This is what they call a two piece meal for $10. Usually they are ok, but after this, we will not be back. The breast looks bigger than it is. There is two bites worth of meat. read more

El Pollo Loco - 2 piece meal breast and wing with double broccoli - Fast Food Near Me - Allen, Texas

Awesome food at a great price. Chicken is always juicy and staff is amazing. The music in the lobby reminds me of being at home with family

It's a very personal view. I've eaten here many times until prices went up and portions went down. The staff is great but as the economy changed, their portions and ingredients did too. The burrito used to be big and delicious now it is very small and they used shredded stewed chicken instead of whole cut chicken breast. read more

We drive here from Celina and we are happy every time. The service is great and the food is always fresh. Michael has done a great job with the store! We will keep coming back! read more

We love this El Pollo Loco. It's a nice heathy quick meal for a good price. The staff working the drive thru are always nice too. I wish another one would open in Frisco, all the former Californians that live there want some El Pollo Loco a little closer. read more

Ordered a Shredded Beef Birria. I think it was left over and they put Back in grease to reheat ! read more

El Pollo Loco - Fast Food Near Me - Allen, Texas

I just went there for my first time, got 8 pieces mixed with no sides or tortillas just chicken and i think i got the leftover under the heat lamps for $15. So disappointed and very expensive for chicken. read more

El Pollo Loco - Dry as hell! - Fast Food Near Me - Allen, Texas

My sis in law from Cali was super excited to hear that El Pollo Loco was opening up in DFW. I got excited because she was excited but the Allen location did not live up to my excitement. As soon as you walk in, you see two huge grill filled with chicken but then you also smell smoke. They need a better ventilation system, unless something really was burning in the kitchen. My husband got the grilled chicken bowl but he got beans more than anything. He wouldn't order again. I got the special plate with 3 piece chicken and side of corn and broccoli. Sadly, the chicken was on the drier side. They have a kid's menu which I got my son their cheese quesadilla and it came with 1 side and a drink. The sides were good. The salsas at the salsa bars were good. There was a guy on the floor checking on us, that was nice. I would give this place one more try. Their tostada bowl looks good. read more

El Pollo Loco - 3 piece special plate - Fast Food Near Me - Allen, Texas

I love the flavors at El Pollo Loco from the chicken to the sides. So good! We get the big box and place it in the frig and have great lunches for the week, or a couple of days. Tasty Chicken! read more

Service is always quick and friendly. The chicken is juicy and flavorful! My son really likes their macaroni and cheese side.