Great food and service! The staff is always friendly and the food is always fresh. I highly recommend this place if you are looking for some great tasty chicken. Try the avocado salsa. Delicious!! read more

Usually pretty good food but the quesedilla I just ordered was cold and cheese wasn't melted at all. For a $9 quesedilla, you'd think it would be bigger... or atleast warm.. or room temperature read more

I come here because sometimes I just want something quick to eat. I always order the chicken tostada salad and it seems they've been skimping on the chicken. The drive thru is never consistent. They always ask if you want extra salsa and what type and 9/10 they never give the extra salsa. Although those shortcomings, I'll still continue to get food here. read more

Yummy. Tuesdays tacos are a dollar. Really good deal. Always a good time Close to my house

The food was amazing my kids got the BRC and they loved it definitely coming back. They're service was amazing . It was amazing.

The service here is very good, the cashiers are very nice and know there stuff! The food is very good and comes out quick, it is always fresh. El Pollo Loco is definitely recommended! read more

Today I stopped by one of my favorites. I ordered thr 3 piece combo with leg/thigh. The menu clearly says $6.79. The cashier charged me $7.79. I don't know why but right there knocked off a bunch of stars. The food is okay and the chicken is often dry. Fix your pricing! For overcharging me $1, you lost a customer. Edit! After I finished eating, I went to the restroom to wash my hands. The paper towels were out and the restroom was a mess. I left at 2:20. Not busy. C'mon El Pollo Loco! Have pride! read more

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Dang. It's gone downhill. Not sure if it's because of inflation or all the weirdness going on in the country but I literally counted 4 little chunks of chicken in my tostada bowl. Hubby got chicken nachos and they were very stingy on the chicken also. Taste is good and service is good but I wish they could give you what you pay for and hike up the protein. read more

Went to the Allen outlets and decided to pass by my favorite chicken place El pollo loco I'm from LA and I love this chicken.. once I pulled up I could tell the place sucked because it was so empty so I decided to go thru the drive thru ordered my double chicken tostada.. once I opened it I noticed the lack of food in my tostada it was full is salad no rice or beans just the bare minimum... if the establishment is struggling it should be shut down because it unacceptable for the restaurant to be putting such little food payed almost $20 just to get fed salad read more

This place is awesome!,, closest to real Mexican food!,, everything is delicious!, chicken is always cooked to perfection, the rice and beans are so good !, they have different typ of salsas/ pico de gallo, I personally ask for a Serrano pepper every time to spice it up a little more with some warm corn tortillas!,, I stop by every time am close , highly recommend this place to everybody ,, and service is always the best! read more

The food was good. I brought my mom for the first time and she enjoyed it. The service was great and super fast. Everything was fresh. The ambiance was pretty chill. Not super busy! read more

Great service and food. Really recommend this place best mac and cheese and burritos.

Great Chicken tacos al carbón, clean restrooms, and excellent customer service. Definitely, I will recommend to visit this pollo loco location. read more

So excited that it came here!! A little bit of Cali in Texas. The double chicken tostada salad is my go-to. It's so fresh and delicious.

The absolute worst el pollo loco I've ever been to! Horrible customer service! The people should walk over to chic fil'a and take a training lesson on customer service. I asked for chicken well done, they gave us a chicken still bleeding!!! I came back gave it back to them left and should have checked before I left same thing again. Came back another time and specified "well done" and again, the leg is still pink at the bone. I asked the cashier "does this look well done?" He said "I don't know " really? If you have people that don't want to be there or are not motivated, look at management and what they are doing to get their team going... this place was packed when it opened now... only 3 cars and they still take forever. Chill on the attitude at the drive through el pollo loco team! read more

El Pollo Loco - El pollo loco chicken in Allen, on Stacey rd. - Fast Food Near Me - Allen, Texas

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Great food and fast, friendly service. Love the variety of food options. Everything is delicious.

I'm a huge fan of El Pollo Loco! I love the tortilla soup, the chicken and pretty much anything the have. This location offered fresh and yummy food. They have horchata available! For the most part service was good. The salsa bar was looking less than awesome as a few of the bins were empty. The restaurant was clean. read more

Absolutely no reason for low rating. The food is great, salsa excellent and happy staff. Every visit an employee asks how I'm doing and starts a friendly conversation. Other establishments should send their employees here to learn customer service. By far my favorite fast lunch location. Best grilled chicken you'll find for miles! The undeserved low rating of this location is why I dont trust negative Yelp reviews. read more

Pros: Chicken, Mashed Potatoes, Corn, Mac n Cheese Cons: Service, Management I have NEVER had a problem with their chicken. It's always spot on and delicious... when they have it. I went once, and they were out (aside from the chicken the staff was saving for themselves). It was a pretty traumatic experience. The company (not local management) remedied this with free food for our whole family, but it highlighted how poorly this location is managed when they would run out of chicken (they had other stuff... but you go here for chicken) over an hour before closing. The staff was even rude about it. However, things have improved INCREDIBLY. This hasn't happened recently, and the new staff seems to be a little more customer-focused. In all honesty, the chicken makes up for their shortcomings, so as long as they actually have some, I'll keep coming back. read more

Food tastes really good once we got it corrected. Veggies on the "burrito with no veggies". They forgot the quesadilla. The kids meal was not made to go & the little cup of Mac & cheese had it spilled & smeared all on the outside. The unbelievable part was to see 2 wet chicken legs in paper. The kind of little paper bag like you put fries in? He stuck it in a plastic bag & said that was normal. How can you decline a bowl to a customer when they point out that wet food isn't going to last wrong in paper???? You're really going to decline that?? Ugh. Anyway. It's sorted out now & the food does taste good at least. 2nd time coming here & the customer service was much much better last time read more

El Pollo Loco - Fast Food Near Me - Allen, Texas

Good chicken, good sides, good portions, friendly folks. The rewards program is a plus. Easy location to get in and out of.

Great yummy chicken and Mexican food fixings! Wonderful service from Gestinee.

Double chicken tostada was really good, and the portion sizes were a bit bigger than expected, and to me, that's a plus.

Great food great prices. I love their tortillas and chicken. My niece really lives their guacamole. read more

El Pollo Loco - Salsa bar - Fast Food Near Me - Allen, Texas

They had a Facebook event where you can reserve free meals, so I went with my family. Everyone is so welcoming and kind here! The interior is pretty nice and modern, and you can see them cooking. We decided for 2 bowls and 2 four piece meals. It did take quite some time for the food to be ready, bout 10 minutes for mine and 15 for the four piece , but I don't blame them because they're just getting started. The bowls were pretty good, wish there was more greens as it's pretty heavy to eat. My parents said their chicken lacked flavor. We were checked on multiple times by the employees and they were very helpful. Prices are not bad. I'll probably come back, as the portions for the bowls are huge Also, GET THEIR CHURROS!! They are DELICIOUS read more

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They really need to hire some better employees. Every time we've gone through the drive-thru there's been some sort of issue (forgotten food items, salsa, napkins, etc.) The last time we went through, I asked for the Two Grande Chicken Taco Combo, but the person working the speaker thought I was asking for 2 combos. After *repeatedly* trying to explain that I just wanted a single combo, I finally got frustrated & left. The food is decent, but the service is terrible! If they don't make some changes, they're gonna end up like Del Taco & going out of business here in DFW. Come on, guys! I really want you guys to succeed, but you gotta help us out here. Get it together! read more

I love the food! I get the chicken, rice and beans. The food is tasteful and fresh. Every time.

Great food, friendly service! The queso blanco burrito was great! Lots of queso, and flavor in the chicken. Their chicken thighs were also full of flavor and the skin was perfectly crisp. We will be returning. read more

I don't go to El Pollo Loco often just because it seems like their prices do not reflect the quality of their food nor their service. I don't venture out with the menu and just stick to the Original El Pollo Bowl or the Double Chicken Avocado Salad. Both options are decent. The Double Chicken Avocado Salad is pretty good and I love the Creamed Cilantro dressing. The El Pollo Bowl is pretty tiny and way too many chopped onions for my liking. They have a salsa bar but honestly I'd rather have Taco Cabana's array of salsa because there are more options and typically better tasting. The best salsa to have is the avocado salsa. It's a bit spicy so be careful. The last time I went, the cashier messed up my order. I clearly stated to go and they gave me a tray. I asked the guy (different from the cashier) kindly to put it to go and he was nice. He even asked what type of dressing I wanted for the salad. Typically I don't get asked and they giv eme whatever they want to give me. I'm hoping this El Pollo Loco gets their service together. read more

This location was amazing. The staff was so friendly. I spoke to the manager Alma because I had a large order , she was very professional and accommodating. This location was very clean and the food was great. read more

Great food and great service! Very friendly staff. Ask for extra salsa - it's in individual containers.

Good food, especially their chicken avocado burrito and street tacos! I would definitely come back.

Always fresh food for the price! I like the Allen location the best! The chicken is so good!

Very good food and first time visiting this location.' Bigger than other places !!! I love it ! El Pollo loco is amazing. The 3pc breast and wing is top notch! read more

The first time I visited and L polio Loco was in Los Angeles in Hawthorne California I absolutely loved it I was excited to see that they made it to Texas! The first visit I went through the drive thru. I really wished I had on the next visit as I have never seen an OPEN KITCHEN no less, as filthy as this location was. The potential for cross contamination is enormous. The prep counters had food all over them. Chicken and who knows what else was under the open grills. The 3 employees I witnessed were very unconcerned. No manager in site. Perhaps I will try another location but this location should be shut down until they are educated on food regulations. read more

As a California native, El Pollo Loco is my comfort food. I love everything on the menu, I just wish they'd stop taking away all of my favorites like the large nachos and the twice grilled burrito. Other than that, this is one of my favorite fast food joints. The lines are never long because Texans haven't caught on to this gem yet. read more

Chicken is very tender and flavorful. Everything was great! The beans were delicious!

The chicken is very yummy and the sides are amazing as well. Very filling and great value for the price!

the only and horrible thing is that I asked for a guacamole and it was black that means that it is bad and everything we asked for and was stung was black and old, I told the manager and he told me if he wanted something else and I just told him, no that it was only so that they would not give another person a bad name. read more

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Husband has mention checking out this place sometime. We normally cook, but tonight I was up for something quick and easy. Went thru the drive-thru and didn't have any issues ordering. We received what we paid for so no probs there. That's where the stars stop. Got home and took a bite of the chicken black bean bowl I ordered and the rice was HARD! Ouch! I was hangry, so I ate around the undercooked rice (hoping for undercooked and not stale). The rest was ok. I dumped a ton of hot sauce on it. Husband got a quesadilla and the first few bites were only onions. Then he found some meat. Then on the other side of the quesadilla was a hunk of cheese. Nothing was mixed together. Gross. Have no interest in ever returning. I would rather pay the few extra bucks to get Chipotle. read more