This Pollo Loco literally has the worst service ever! Every time we go through the Drive-Thru, they always forget something and when we get home we notice it's missing.. There's this girl with brown hair. She's the absolute worst. We ALWAYS ask her if everything is in the bag and assures us that it is, but when we get home we're always missing something. This happened about 2-3 times. Yesterday I went again with my boyfriend through the drive thru and ordered our food. We pulled up to the window and asked if we can have extra sauces and 2 cups of water. The young lady at the drive thru rolled her eyes at my boyfriend and seemed inconvenienced by our asking. She came back and handed us our sauces but forgot our water. We waited until she came back (about 2-3 minutes). She came back and I leaned over from the passenger seat to remind her that she forgot our water. She then rolled her eyes at ME.... very rude, very unprofessional. I then proceeded to sarcastically tell her "Nice attitude" and she replied with "thanks". I rate this Pollo Loco - stars. read more

My review is not based on the food - the food is the same at all El Pollo Locos - I love it. But the service here...oh man. If you don't speak spanish, do not bother ordering here. The lady taking my order could not understand what I was saying she just kept repeating what I was asking for but wasn't giving it to me. I was with my mom and we both almost started laughing because it was like we were being pranked. It was like pulling teeth. I want a soda with my order. Ok. Where is my soda? Your order doesn't come with a drink. Can I please get a medium drink? Ok. Where is my soda? Your order does not come with a drink. This went on for many painful minutes. you get the point. YO QUIERO TACO BELL!!!! read more

This is by far the BEST El Pollo Loco ever! My workout studio is nearby so I found this location by chance. I stopped by to get a tostada salad and a chicken combo for my husband to take out. When I got home, I realized the lettuce they used was fresh and crispy. The shell was fresh and not stale like other locations. My husband raved about how their beans were so good. So one evening after our workout, we tried going through the drive thru, but there was a long line so we decided to dine inside. My husband gave props to the manager, who introduced us to the owners who happened to be there. They were so nice and we had a long conversation about the history of the franchise. Their staff are all very friendly too. I never thought I would write a positive review for an El Pollo Loco, but this location deserves it! read more

Pollo Loco is the healthy fast food alternative that won't hurt your wallet or tummy. Stopped in to get a quick bite before continuing my errands. We ordered meal, clerk was nice enough to suggest a less expensive way to order and get the same or a little more for our money. I was surprised also by attendant cleaning tables then coming by with a tray of condiments or if we needed anything else. Good food, nice service. I will be back... read more

Every time I come to this El Pollo Loco they NEVER have what I want.... I asked for 3 leg lover combos and the lady in the drive-thru is like oh we only have one... I asked for 3 kids meals she's like oh we only have 2 WTF?!? This first time I came here it was the same thing.... This is strike number 2 I'm never coming back to this El Pollo Loco read more

I visit this, El Pollo Loco, location at least twice a month and I've always enjoyed the food. Staff is friendly and patient. The manager is extremely helpful and friendly. He goes around from table to table asking if you need anything and how your meal is. For a "chain" restaurant this is an unusually pleasant surprise. read more

The reason I'm giving it 1 star is because I found a large black hair in my taco salad. Ugh disgusting! Instead of the manager taking care of it he blames me for the hair. Never going back. read more

hours say till 11 I went at 9:40... CLOSED!!! and employees didn't even have the decency to tell me from the drive thru window that they were closed... they simply moved out of my sight so I couldn't see them! TERRIBLE!!! read more

No matter where I'm at in LA County I will always find my way back to the Pollo Loco in Pico Rivera this place is always awesome in customer service, always fast and never says no to any kind of request (like add house salsa to my Brito inside) I love this place the staff here is amazing and every single person in management seems like they really love their job... can't wait to come back I would definitely recommend it read more

Been meaning to write about this but been busy till today. So this past Sunday I was craving some Pollo Loco, now there is one close to my house but for some reason this one tastes better. Well that was until Sunday. Turns out I drove 10 miles to an early closed restaurant. Not sure why it was closed. But I was able to see what appeared to be like employees partying it up inside. It was just before 9pm and the sign says 930pm for Sunday's so why the heck were they closed?? When I signaled at one of them that it wasn't closing time all he did was laugh and say closed. Looked like the shift leader maybe, he had a different color shirt than everyone else. Well, safe to say I'll never come back here. Employees need to understand just how important customer service is to any business and closing early to party isnt it. read more

I have the option of going to a closer pollo loco but I choose to drive a bit further and Get Better service! The employees are super helpful and friendly. Not to mention the manager (wish I knew his name ) super friendly. Their food and salsa is always fresh. I also like coming here because they are corporate unlike the other one close to home which is franchise. (Franchise can be more expensive) so why not drive a little further for better service and save a few $$. Keep up the great work. You make customers like me want to eat Pollo Loco All the time read more

Love this place. The employees and the managers are always nice. Their customer service is of the charts. This pollo locos location is my favorite. Keep it up. read more

Must say this location is the friendliest manager is so sweet (day) manager . I've only had one bad experience which was at night . Girl was giving me a hard time because I asked for no tortilla for my burrito and to make it a bowl still gave me a burrito . I went in different manager than who I usually see in the day but fixed my problem but never apologized or took any responsibility for the mistake . Just granule my food put it aside and gave me a new one . But I wasn't asking for a new one. I just wanted to let him know the yung girl at the drive threw was rude and was giving me a hard time and still didn't get my order right . Uhg oh well . I never go at night so I'm going to still with only going during the day . Always so nice sweet and accommodating !!! read more

Manager and team in the morning is amazing. Friendly, clean, great flavor, muy bueno! Manager came to our table to ask if everything was alright, picked up our plates with a smile. He made me feel like a fancy restaurant lol. Thank you! Definitely would recommend read more

I've been coming to this Pollo Loco for a few years now and thought it was time to review this place. I always hit the drive-thru when I pick up dinner for the fam. Check your bags before you leave the drive-thru people!! This was the 3rd time that something was missing from my order. I always ask the cashier if everything is in the bag and they aways say yes. I ordered on a Monday at 7:30p-ish so the place wasn't even packed. Ordered a 12 piece that comes with 3 large sides. Was missing my salsas and a Large mac & cheese. I noticed when I got home. I said to myself, "I'll just call the manager and have them deduct it from my bill since I payed with a debit card." I called them about 10 times and could not get someone to answer the damn phone!! I had to drive back and waste time and gas just to go get what was missing from my order. I spoke to the manager and told her that they need to start answering their phones!! She didn't seem too concerned about my problem. By the time I went home, the rest of the food was cold. Ruined my dinner. Just check your orders yourself people. Don't trust them when they say everything is in there. read more

First I'd like to say that who ever in that kitchen makes the guacamole salsa does a excellent job! I think what stands out for me is there salsa and food quality. Always fresh and staff is friendly. I have been to different Pollo Loco locations and non top this one in my area. Keep up the good work and making that delicious guacamole salsa (perfect heat, nice creamy texture) Yum! read more

There is only one reason why I don't give it a five star and all it is. Is the parking there's not a lot. The drive-through has a long line but that must tell you something about the store being so packed. This good the people there are nice and fast. read more

I really enjoy eating at this location! They sure know how to prepare your food! I crave pollo loco this is the one i come to even though there is one 3 minutes away from my house they treat you right!! read more

No matter what you order the food is fresh and always prepared nicely. The Spicy Guacamole salsa is amazing and surprisingly unique because I haven't found another Pollo Loco that prepares it the same way. The managers are very friendly and go to your table halfway through your meal to find out if everything is ok. Whenever I want to eat Pollo Loco I come here and only here. read more

Excellent customer service. The associate at the drive thru was very nice and when I asked for extra salsa she gave me a big bag full of it. My order was correct and all the food was of course delicious. read more

You can tell when their people love their work and try to do their best smiling offering sauces. Excellent Service of the Drive Thru lady Jul 11 read more

Great service and workers are friendly. The guacamole sauce is the best here! My spot since I moved to Pico Rivera.

El pollo loco is one of my favorite restaurants. I've eaten at many of their locations and I can say that the staff here is the friendliest and most customer service orientated of any of the locations I've visited!!! read more

Top notch operation here in Pico Rivera. Clean, well maintained and staff with friendly people. Each PL has its own managers and this store is well run. The manager checked in with me during my meal. He was professional, maintained eye contact and appeared genuinely interested in my dining experience. read more

Very clean restaurant. The food was delicious! Enjoyed the music and also appreciated that the heater was on, given it's freezing cold outside. They really do seem to have their customers in mind. Great ambiance. Will definitely be back. read more

I ordered the new fish tacos and they were pretty good. Will definitely go back for the fish tacos. Customer service was good too.

Great customer service. Ceci took my order and I wanted a special burrito and she was able to arrange something so I can get what I wanted. Then Ceci and Monica kept taking turns coming around offering tooth picks, candies and other things on a goody tray. Clean place, great customer service and my food was served fast. read more

I've been coming to this Pollo Loco for years and is still by far the best location. Not only with the service but also with the quality of the food prep and juiciness of the chicken. It was recently remodeled which improves the ambiance when dining in. read more

This is the best branch there is. Seems to be always fresh. Small parking space but everyone have their way to find a spot. The place is clean. I have not tried the drive thru. It is too narrow for me. read more

I've never had a bad experience at El Pollo Loco. This location was great! Our cashier's name was Roxanna. She was really helpful and so nice. We got the 12 pc leg and thigh and used our reward on the app. Great service. We got our food within 5 minutes and it was pretty busy too so that was great. read more

I've always had a good experience at this location. The staff are very attentive and the manager goes out of his way to make sure clients are satisfied...he even walks around the dinning area making sure clients are doing OK or asking if they need anything...what other fast food restaurant shows they care. read more

Don't often get loco poco but when I do ha. I drive all the way across town just to get good service. The other in pico River blows I ask for Small Mac an Kay-so. The lady gives me two small cups an was just talk it. Dam Amber if you say so! When j get home she gave me a mash potatoes an beans. I was like wtf I'll just go back an check the recite but the I see she wrote me up for rice. This dumb ass! I guess I was the dumb one for no checking. That's why I go here if I go anywhere. For loco poco. read more

Jasmine the cashier has great customer service! Despite how busy it was she made the effort to make small talk. All the employee there were friendly. Great way to end my busy long day! read more

Came in for large guacamole and chips two kids bowls and raspberry ice tea. I was notified that they didn't have any guacamole they didn't have any raspberry ice tea and I have two grandkids in the back of my car crying that's what they wanted????? read more

One of my favorite pollo loco spots... Worth the drive and hunt for a parking spot. Five stars for excellent customer service

Thiefs! I ordered through the app for their free delivery promotion. I ordered a bowl and made it a meal with chips and a drink. I also added a note to please include two salsas. When my order was delivered I only received the bowl. My chips, drink and salsa were missing but they were sure to charge my card for the entire order that I placed. I called customer service minutes later to request a refund for the items not received and I have yet to hear back from anybody. How is it OK to do business in this manner? Will not be going back to this location again. read more

I love pollo loco and this pollo loco location is the BEST! Trust me I've been to many different locations and none come close to the service I get at this one in Pico. The staff is always so nice and attentive! I'm sure it has to do with management, I've always seen one male manager always helping out. I will pass other pollo locos just to go to this one. Thank you to all the staff members at this pollo loco. You guys are great!!! read more

Went in & they mess up on my order, went back spoke to the manager totally respectful and understanding. The manger Jose M I really appreciate that although my order at first was not well he was very nice. read more

Good food as expected al most Pollo Loco, this particular place is small but confi, and service is great specially when the manager is around. Would recommend read more

Great service! The staff is friendly and the manager seemed to be very involved with everything.