I've ordered the 3 piece meal, via Uber Eats, several times lately. The portions were generous and the meal was nicely packaged. And they always remember to include chips and salsa. read more

Ordered dinner here last night on the app. I arrived a few minutes early than what my pick up time was, and once they realize I was there, they were on it and started getting my order for me quickly. I literally waited probably a minute. The lady was nice made sure I had all my condiments. Place is clean. Parking was decent at this time of the hour. I like the reward points they have. Make sure to download the app. I do prefer this location over the other one in my city. read more

Ordered the side orders of Cole Slaw and beans $5.69 each as a meal. Alas, portions were like 3 tablespoons each. Not filling enough. Order the legs instead that comes with 3 sides and tortilla for under $6. read more

Went there for the 1st time with my mother. I don't eat chicken but they have a chopped salad with shrimp. I have to say it was one of the worst things I ever tried. The shrimp was like tough rubber and coated with some godawful pepper seasoning. The salad was limp and mushy. Unfortunately, we got it to go so I can't be bothered to take it back. I had two bites and threw it in the compost bin. I guess chicken, not shrimp, is their thing. I'm never going back read more

We ordered three burritos to go and amazingly all three were incorrect. How could they possibly mess up all of them? I guess I'll have to inspect before I leave. Good flavor, Indifferent service, disappointing experience read more

Salina N is extremely rude she doesn't greet you I said hello she barely responded back to me. While she's taking my order she pulls out her phone she doesn't need look at the time when a clock is right above her. She doesn't smile at all I will not be returning I will drive to Gaffey read more

Walked in tonight and walked right out. It smelled BAD, like a sewer. Not sure why it's open the food is being processed in there and literally smells like a dirty bathroom read more

Agosto 1 fui a esta location y cienpre son muy amables y comida cienpre deliciosa todo muy linpio grasias el pollo.

Pretty solid today!! I got my BRC burrito which is delicious and perfectly filling for dinner. The service at this location is relatively fast considering how busy they are in the evening. My only con was the drink for my dad's meal and my mom's salad dressing was left out. I take some responsibility forsure because I should have checked my bag before I left. read more

I waited AN HOUR for an online order. The staff were all so young and had zero customer service abilities. They asked for patience because they were busy but people were walking in behind me and getting their orders before I did. Very disappointed in this location. read more

Literally my favorite fast food restaurant. The employees are so friendly and get my order correct all the time the only bad thing is no drive thru and parking is a hassle but the food and employees are the best: I have 10 years a customer service experience and I know great service when I see one. They are fast also. read more

Every time we go to El Pollo, they are so friendly and make the food worth the price! Thanks to the cashier and cook we're satisfied customers read more

El Pollo Loco - 2 orders of (3) El Chicken Taco al Carbon, (2) salads and (2) drinks - Fast Food Near Me - Rancho Palos Verdes, California

Makayla and Annette give the best customer service and make bomb food Both are always respectful and kind read more

We had a couple of two piece chicken meals with pinto beans, rice and corn and flour tortillas. The chicken was moist and very tasty and the sides were good. We also liked all three salsas that they gave us. We enjoyed the meal. read more

Bought a big family meal. Chicken was terrible. Dried out, hard and overcooked. Horrendous quality. May never go back to EPL. Definitely not this one. On top of that got the wrong side. Will be going to the other "el pollo" restaurant for family meals. Willing to pay more for quality. read more

Ordered online for pick up $53 bucks and ask where are the extras? Tortillas thighs and sides ...don't trust what they say because there was NO extras in the bags Not One!!!!!such terrible customer service straight up Liars and for what they are the employees if your not happy with your job your ruining it for everyone who's enjoys the restaurant! Get the hell out find some place else! The chef gets five stars***** the food always tastes great Thank You!.....But we got ripped off here!! read more

I used to frequent this location due to its cleanliness, friendliness and ACCURACY. I don't visit the area as much anymore but today I dropped in after patronizing a business next door. It was empty. Nice!! (No wait in line.) I ordered a "double pollo fit bowl... the one with cauliflower rice". Those were my EXACT WORDS. I had a small friendly exchange with the cashier who's been there for years. Minutes later I get my food and make my way home (DTLB). I get upstairs walk my food over to the table ready to dive in. *Tire screech* My container feels lightweight... This is NOT double chicken and I don't see but three super greens, it's majority iceberg. Uggh!!! As I dig around with my fork.... NOT. ONE. SINGLE. GRAIN. OF. CAULIFLOWER. RICE!!!! What in thee entire eff!?!?! Management, please do better with training the staff to make the meal the way the recipe/ingredient states. The level of pisstivity to not have what you ordered when you get all the way home is bad for one's health!! It could all be so simple if you would've just said "we're all out of cauliflower rice" if that were even the case. I don't know whether to fault the clerk or the cook, but someone needs a bit more training. *Chews salad angrily* -.- read more

Usually leave here with a good impression. They must train their staff well! You get what you order from a friendly staff that always ask if you need anything else before you leave with a To Go Order. Keep up the good service and quality of food for a good price! read more

Always quick, friendly staff, decent food (except the occasionally burned chicken they sneak in) but the size of the tostada has now shrunk to kids' meal size. read more

El Pollo Loco - Fast Food Near Me - Rancho Palos Verdes, California

Hands down the best pollo loco in the area. Amazing staff that are always friendly and helpful. Food is great as well!! I truly appreciate this location! read more

LOVE this pollo loco, my food always tastes amazing every time i come. The service is great, and my food comes out fast. Makayla and Annette really hold it down, and always super respectful to me when i know i can be difficult. read more

Great customer service & friendly staff members. The chicken is always great and the cleanliness!

Wonderful staff, all trained to be nice, give respect, and do the job right! Been going for years and even know some personally, they try their very hardest, and the also would like for you guys to know that if their was am emergency the staff are ATTENTIVE and remain Calm, unfortunately a few months back they had an employee who was working as a cashier and unfortunately suffered a heart attack, the manager who was in duty that day remained calm, had the store closed, called ambulance and performed CPR, they even made a GoFund to help the employees family, and even made a little decoration of remembrance for the employee, that is how you know these people care for you. (PS. The employee was new and barley starting to work, and the other manager actually gave him a job when he said that no one else in San Pedro would :( read more

Good customer service but the food quality was not great. Ordered chicken and salad. The amount of cilantro dressing they put on the salad was a slight drizzle (dine in). You have to pay for more dressing. The dressing tasted very watered down and does not compare to the other pollo locos I've been to. The soda was not good either. I got Dr. Pepper and it tasted like a watered down coke. Would not come here again. read more

They charging for salad dressing when I purchase a meal with a salad and also very rude manager never coming to this location again.

Service is always great at this location .. I go to this location because there is always friendly service & the food taste better

I ordered online for pick up. Once I got home and opened the birria taco combo boxes, the pinto beans and the coke slaw were both missing. I tried to call to have my charges adjusted from combo to a la carte. No one ever answered. Not the first time my online order has been incorrect. read more

This is definitely the best location. I've enjoyed everything we've ordered. Great customer service and the salsa bar is clean and abundant. I suggest ordering the tostadas. read more

Comparable to other PL locations, speed is timely, service is good overall and patience by the associates is always kind.

Chicken Bowl White Meat, rice, beans, salsa Extra salsa from the bar Flour tortillas - yum Clean (when not busy) Friendly staff Quick service Cheap Messy (when busy) Parking a challenge Crazy layered strip mall read more

sucked chicken burnt chicken dry chicken small pieces it was horrible the worst meal I've ever eaten .. how dare they even send that shit out on a delivery .. read more

I would put this place a good notch above most fast food options. You might say it's like the "In n Out" of chicken. Chicken has a good crisp skin and very juicy & tender and very flavorful meat. It's never been over or undercooked. It does tend to be naturally oily ( not the kind you get from deep frying, especially in frying oil that has been re-used all day ) and you can drain it if you wish. Pinto Beans are cooked whole ( no hidden fillers or added fat like you might get in "re-fried" beans.) They have many sides to choose from, all of which are pictured at the cashier's counter. Avocado is served thickly sliced and has been perfectly ripe - not mixed into a thinned out "guacamole." Salads have been fresh and crisp. Salsa bar lets you add fresh cilantro and diced onions, plus your choice of salsas, whole chile peppers, lemon wedges, and or their creamy avocado dressing. I haven't had the New Grilled Shrimp entrees, but I will give them a try soon. The manager gave excellent service when I found that the Tortilla Soup had pimento which I am allergic to ( a form of bell pepper. ) She very cheerfully offered to let me trade the soup for a Chicken meal - I just chose to have Chicken and a side of pinto beans. Cashiers were polite and efficient, and someone offered to bus the table when we were finished - I expected to bus my own at a kind of fast food place. The salsa bar was neat, clean and well stocked. Prices were very reasonable for the quality and quantify you get. They have some special Family Deals, Rice Bowls, and some good looking "Under 500 calorie" entrees. All in all, I should come here more often ! read more

El Pollo Loco - Bacon Avocado Tostada w Chicken - Fast Food Near Me - Rancho Palos Verdes, California

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Staff is slow and often screws up orders

My personal experience has told me that you just can't miss with El Pollo Loco. We typically get a "family meal" with three sides. The chicken, (duh), is always cooked to a level of extreme tenderness, nearly perfect, mouth-watering deliciousness. The sides are consistently tasty / well prepared and service at this location is always fast and courteous. The torts are favorites of ours to stuff with rice, beans and heavenly little tidbits of moist chicken. As soon as I get home, we begin making multiple little gorge inducing mini tacos. Yum!!! The only gripe I have regarding the store itself is those piss-ass sized containers that they give you to put your salsa sides in. Gotta be a corporate thing cuz I've seen it elsewhere at other El Pollo Loco's too... Beef that crap up El Pollo Loco!!! You ain't gotta worry 'bout peeps hoardin' all the salsas and avocado sauces from your store. Either that or give folks a larger container or two, (or three), when handing over their meal orders. Think "cup sized" maybe and leave it at that... Parking situation here sux major booty but that is no fault of El Pollo Loco's... Just another engineering marvel courtesy of LA County planners / developers / approvers!!! read more

So we all no you can't get certain items , like condiments yourself in this time of Covid. So, you depend on the wonderful Legion of workers that are providing food service during this difficult time. That being said I'm going to Pollo Loco order a couple of tostada bowls couple pieces of chicken in because the condiment bar is closed , I ask for some salsa , green onions and cilantro. What is pollo loco without the signature condiments. Get home look in bag........no salsa....no onions....no cilantro......I am expected to work harder now that the job market is in turmoil. I would have guessed every body would be kicking in.....'we're all in this together'. Right?......right. I guess I have to be like some of the other dicks out there, open my bag at the counter, hold everybody up just a turn and look at the guy and say you forgot this part of my order instead of looking at them before walking out and say hey can you make sure everything is in here right? For him just to non challantly say....oh yeah...it's all there....FU. read more

I wouldn't normally write a review on El Pollo Loco, but the fact that the food smelled good in my car, we were served with speed and efficiency. And the team was polite courteous and the staff was welcoming. This deserves acknowledgment! 2 weeks ago I ordered this same meal at the Sepulveda location and they failed horribly on all these points. When I picked up this same order on sepulveda it did not smell good, it didn't seem fresh, the staff was not as sweet and smiley! Lastly The App is very odd and not as user friendly as most concepts. That was another huge issue when going to the Sepulveda location. When I made a comment to the gentleman at the Western location tonight he agreed and echoed a lot of customers share my same feedback! I appreciated being agreed with and his honesty. The sepulveda location just said oh well and wanted me to just pay, and not take advantage of whatever the loyalty promo entailed . ( which they had no clue about!) Bla bla The fact that tonight I received great food great service and my silly points confirmed on the not so user friendly app and it was acknowledged that it's less than perfect.... I literally can't wait to return and be treated like a valued customer again. Obviously it's about building brand loyalty and as long as you don't screw it up with stinky service and stink food you've got a great business model. Thank you Ranchos Palos Verde on Western team! You did a great job! read more

Just got served the worst meal in the world! I ordered a chicken tostada salad thinking nice a fresh some greens with some wholesome beans and rice right? Wrong very wrong I got and at least they did not hide it at the bottom but what looked like days old chicken right on top of everything! I had forgotten why I stopped coming here until today. This is the location that close early by turning off all the lights at 8:00 pm! Now I know it's so you can't see the food! What a shame! read more

The food just wasn't that great! Uhh! I used to love pollo loco but the last two times i just didn't think the chicken tasted that great. The service was courteous and the food came out quickly but I was a little disappointed in the taste of everything. Also the parking lot at this end of the shopping center can get really tight and difficult to find a spot especially during lunch time. read more

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We came here on a Sunday night around 8:00 pm. The parking situation is a bit tricky, as you have to enter from the side street in order to park closer to the restaurant. Otherwise, you park a bit futher down, as the flow of traffic goes one way. I'm a fairly frequent diner of the EPL, and found this one to be quite tiny.The way the queue is configured, you can't really read the menu until you get to the front of the line. The menu is the same everywhere, so I got the 2 piece leg/thigh combo with corn cobblet and pinto beans, for dine in. After getting my drink, there wasn't a lot of places to sit, and many tables were occupied or dirty. So we picked a table by the door. The food came out within 15 minutes, a bit slow for a fast food place. Then again, EPL isn't the fastest, even in the Orange County locations. One thing I noticed about this location is their House salsa was a bit chunkier than the other EPL I've been to, almost like pico de gallo rather than the pureed salsa that say, Fullerton gives me. Stephen though the House salsa was spicier than the pico de gallo. The food came out piping hot, and so were my tortillas. This location had fairly large chicken, which I was surprised, because many locations serve scrawny birds. Overall a good visit. Its more of a 3.5 star review, but since my food came out hot, fresh, moist, and the pieces were large, I'll be generous and give it 4 stars. I do wish that kids don't horse around in a restaurant. Its not EPL's fault, but I think a manger should have kicked out these teen sk8ters that were goofing off, and shooting spitwads at each other. read more

I went to El Pollo Loco for the first time ever today. I ordered their new "Chickenless Pollo Burrito" (beyond meat). It was so good. This location was quick and got us our take out in the fastest, easiest way possible. The burrito was amazing and not to mention large. read more