Food was good, I tried one of the new bowl combos. It's not as good as the chicken. The guy helping us looked bored and tired but he wasn't rude. Overall I would go back but I'd get the chicken and take it to go. read more

Fast food great people just to fast that they forgot my tacos even after I asked if I have everything I asked for in the bag always double check. read more

If I could give less I would. Pictures of the clump of hair in my taco disgusting. You have got to be kidding me. We don't really eat fast food but with the low calorie menu we did, worst mistake. I cannot get this out of my head. Never EVER be back. And what I just heard from someone else they had a hair clump in their coleslaw. Wow thumbs up on cleanliness. read more

El Pollo Loco - Mexican Near Me - Reno, Nevada

Just walked out to this place, let's just say they are closing at 9 due to some cleaning or something, but the "Manager" lady was so bossy and rude to her employees, saw her walking around with a phone in her hand, yet the place was busy she didn't help, in the end she yelled at her employees, yes he may have screwed up a lot of people's orders, but you need to help! Don't go off on people when you're the one who don't even help! But today was a horrible day to go read more

Ordered a 1/2 chicken combo in drive through. Get to window and they wanted confirm a 14 piece chicken combo which they said they did not have. Clarified that the order was a 4 piece half chicken combo. Ran my card for $14 when the order board said $8.70 price. I questioned and they said our prices went up yesterday. She did not care what the price said. Asked for the store manager, assistant came to window, also stated price went up and didn't care and even argued. She agreed to call the manager for the stores in Carson. Came back and said we can refund the money or you have to pay the higher price. HORRIBLE the training and operations management. AVOID THIS LOCATION AT ALL COSTS. read more

I love the wing lovers meal. It is what I eat at El Pollo Loco. Rarely is it not available.today I'm sick, and that is what sounded good. Not only did the restaurant say no they couldn't have it today, but when I asked again. They said enfatically NO! If there is an item guest enjoy then the restaurant should plan on having enough to provide to their guests. Off to KFC I go. read more

My boyfriend and I frequent this establishment often. Its pretty good. Today we visited for lunch today around noon. It was busy. The manager rung us up. She seemed very frustrated and impatient to ring us up. I understand that things are stressful when it's busy, ive worked in the food service industry before. However, ive learned to be cool calm and collected, even while under pressure. Maybe today was a bad day, and its the first experience like this one so we will return. read more

Good solid offerings for a so-called fast food joint. I like the flavor of the chicken and many of the Mexican offerings. I like their green sauce and the avocados in their salads and other items. This location is more convenient for me since I live in South Reno. Good alternate choice from "the burger routine". read more

It's fast food but it's much healthier food other fast food restaurants. The grilled chicken here is tasty but a little bit dry. Again, I'd rather order my lunch or dinner here than going to have a big bacon double cheese burger. read more

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i am an el pollo loco fan from wayyyy back. love, love, love their food! the new location on south virginia exceeds all of my expectations!! we have been just to this location now, probably 5 times in 10 days! delish! i asked how they made their avocado salsa and immediately, 3 crew members went to find out and help me with my "not really that important" question! gotta love any crew who goes above and beyond. el pollo loco management - keep up the great work with your crew; keep them motivated and uplifted; so far, you have one helluva staff, let me tell you! :) 5 stars, easy call!! food - fresh, hot, smells sooooo good, tastes even better! service - omg, from the drive thru to walking in; these folks are the nicest ever! love them. (i know, enjoy it while it lasts; all new businesses fade in the service area eventually; hopefully this el pollo loco will continue it's excellent customer service run at this location!) price, cleanliness, and whatever else you can think of - 5 stars. read more

Love this place! Taco salad is awesome and you get grilled chicken instead of fried! The family pack is a good deal and the kids love the churros! A family favorite for a quick bite! If you are crazy for chicken then go here...better than KFC guys! (They r good too lol) read more

I used to love El Pollo Loco... now, not so much, especially this location. Used to be a deal, quick service and yummy grilled chicken. Now the chicken is still yummy but I don't know if there's a chicken shortage or what but it's gotten ridiculously more expensive than any other chicken fast food. Then you got the "specials" that they also run out of... Like shrimp or steak tacos... Add that to the endless line at the drive through, they place earns nothing more than 3 stars for the chicken. Usually it's just this location. Seems El Pollo Loco adjust their menu based on demographics as I don't have the same issues at the one in Carson City. read more

They were out of wings and breasts. Kind of ridiculous that a chicken place runs out of chicken.

Food is great as usual, but nothing is more of a turnoff than going into a restaurant that has dirty windows and the windows in this restaurant are filthy. read more

We have been coming to this location since they open but it is slowly going down hill. The people that work the register don't know the products. There is always a problem with their drink machines. Even though I usually order the same item, it never comes out the same. This sad because there was a lot of hope for this business. read more

Really...take out! Beware check your order before leaving. Ordered 2 piece chicken dinner and it was missing tortillas. Would have let it go but chicken dry and it isn't the first time. Please get someone who can manage this restaurant. read more

Always have loved this place. Just tastes so much more fresh then other fast food options. Had the shrimp chicken avocado bowl today which was good. Plenty of options for anyone who is in the mood for Mexican. read more

I bought a chicken meal it cost $15 dollars for chicken, the chicken pieces were the smallest I have ever seen. I thought the chickens they served were really starving chicket. I can buy the buy the same chicken at Wall mart for $6 read more

I love to eat here and I always get the chicken avocado taco and my boyfriend always gets the bacon and avocado tostada which are always delicious for a fast food joint. For what it is I give the food 3-4 stars, especially because their chicken is rotisserie which makes it a lot better than prepackaged chicken. For the past 3 or 4 times we've went I've had problems each time. They are always forgetting something in the bag or something isn't made right. The last time I went I had to wait in the long drive thru line and when I finally got to the window the cashier gave me the wrong drink (which is fine, it's not a big deal) then he hands me my food and I specifically asked if everything was in there, he said yes and I went on my way. I stopped in the parking lot just to be sure and of course the churro's i ordered weren't there. The lobby had closed at 8pm so I had to get back in the long line for the drive thru, wait another 10-15 minutes and finally he gave me my churro's with barely any apology and I went home. When I get home, I realized the chips that came with my meal were not in there either! Long story short, the food is great for what it is but the service sucks and the customer service isn't special either. Not to mention the long drive thru times... read more

I don't understand how hard it is to put salad dressing with a salad ???? Can your staff please figure this one out... maybe English is hard but please fucking learn English in America read more

This is the absolutely the worst El Pollo Loco in town. I work around the corner from this location, so we often order from here. They have yet to get my order correct ONE time. I will not be patronizing this establishment anymore. read more

We have a big orders to go from Polly loco to feed 15 people and we have to get a lot of salsa and sauce and we have the manager name Gabriela and Adriana very helpful great service. If u guys need to catering ur food for ur party come to see these girl. They r awesome. read more

This food taste fresh, since I watch what I eat and rarely drive through fast food anymore this is a good option. I get the skinny chicken quesadilla and it's delicious, 460 cal. read more

Just tried this location for the first time. As soon as I entered I was assaulted by the loud shouting from behind the counter from someone I am assuming was in charge barking orders. As her voice became louder, everyone else's voice became louder. Not one person spoke English to each other. Very unprofessional and chaotic . Will not be going back. read more

I use the Drive thru often, as this location is very close to my work. However, on the last 4 drive thru visits they have gotten my salad order wrong! I Perhaps they need a new com system, because I can almost never hear them and clearly they cannot here me. I am done with them now. 4 strikes and you are out! read more

As good as it gets when dealing with fast food. This location is better than NW Reno as far as the quality of the food goes. We have been here about a dozen times now & they are very consistent. read more

I too release this is a fast food chain but it has always been one of the few aces you can get a healthy lunch fast. Unless you go to this location. I have been to this location 4 times since moving to South Reno and have never had my order right. I am trying to watch what I eat so I order a bowl with no rice. A simple request you'd think but for some reason they never leave the rice out. Are they trying to sabotage my diet or are they just totally checked out? I think the latter. I also order my extra salsa while ordering and it doesn't make it in the bag. When I wait for the cashier at the window, they ignore me. As soon as I drive away they open the window for the customer behind me. Now you might ask why I don't check the bag before I leave. I blame that on my expectation that people perform their customer service job with some semblance of customer service. Just leave the stinking rice out and put the salsa in, is that too much to ask? read more