I have ordered from here from door dash but I had to start going through the drive through because every time I asked for more salsas and the amount. They still ignored and didn't add the extra. It's almost like they are being charged for them. I wouldn't mind if they would to at least have to charge for more salsas. At this point it's more of an inconvenience to which is why we order but I got tired of worrying if I was going to get 2 salsas for a 6 piece chicken. I'm Mexican and I love salsa so yeah! I hope they take this into consideration. The other thing is when we get old chicken from the previous day. No good! They should know that we can tell the difference. read more

I visit once to twice a month I never really have problems with the Pollo Loco on Davis rd. But this one just couldn't get it right. Half my order was wrong made incorrectly or just failed in taste and representation to advertising. Shrimp and chicken tostada was soupy and had a shrimp the size of a nickel dried out no flavor. Was expensive too 18$ was worth the price at all. My daughter's meal was made incorrectly and the majority of the food was cold or dried out (chicken). read more

I would go here quite often for dinner because i really liked the chicken. I dont know what it was, but their chicken had a unique taste that kept bringing me back for more. Id always add the beans and rice to my meal, and green sauce. Made for a grand dinner, and it was already made up, no waiting for your food. I really loved the place. .. read more

Baja Shrimp Tostada Bowl and Baja Shrimp Tacos, Amazing! Fresh food, fast service. No ambience to speak of, but the food and service make up for it. read more

Nice team! Fairly speedy. Nice and helpful. Went through the drive-up window to order. Unfortunately, a bit of distance from the highway. In and Out Burgers is nearby just in case you want burgers and others want chicken. read more

Well the remodel looks nice however, the music now being played has made it unnecessarily loud in the dinning room. I come here at least once a week to eat and now will not be. Sad that another restaurant thinks people want to talk over loud music. Other people in the restaurant are just getting louder to talk over the music being played through terrible speakers. Bad move El Pollo Loco! read more

Food was fine. Service not so much. Cashier told me she didn't have quarters, if that was ok, I said yes expecting my change in a different form of payment. Unfortunately I was wrong. She had no plans of giving me my change. Won't be going there again. Customer service is most important, especially when it comes to money. read more

We had an amazing lunch at this El Pollo Loco location and could not say enough good things. We don't have a location where we live so it's always a treat when we visit California. A lady instantly greeted us after walking through the door and was so friendly and helpful (I believe she was lead). The service was a 10/10 and the food was exceptional!! It was so fresh and exceeded our expectations over and over again. That same lady was happy to give us extra salsa without any issues. The restaurant was also clean and really nice to look at. Thank you for a great lunch! We are still desperately waiting for a location in Idaho!! read more

El Pollo Loco has improved themselves gracefully and I was pleasantly surprised at how well they have improved their chicken when my family ordered some today and I was surprised at how their chicken has improved and my father LOVED the gravy and mashed potatoes and I can say El Pollo Loco does gravy and mashed potatoes justice and their gravy and mashed potatoes are way better than KFC's. And the macaroni and cheese tasted amazing and the nachos and nacho cheese are great as well and my family loved El Pollo Loco's churros too. And one thing that the crew of this El Pollo Loco location deserves is a trophy for the awesome swift service they gave my family when we received our food. Would I eat here again? The answer is !YES! read more

I would leave no stars if I could, horrible customer service, when I asked to speak to a manager Sandy she was very rude and dismissive. I don't recommend this location and I will be calling corporate and making a complaint about management highly unprofessional. Never going to this location again. read more

I had the three tacos meal this morning and it was a little hard and tasted dry as if it was left over from the previous day. Do not order from this location -- especially in the morning. I recommend the Pollo Loco on Davis Road instead. read more

Sandy manager great customer service the food always good. She treats customers with respects and is consern with the food quality Ambiance friendly read more

This place always offers great service and great food. I've been going here regularly for years and they are fantastic! Love the grande chicken avocado bowl the most, but everything I've tried there has been great. read more

I will start this with. I love El Polo Loco. To finish. This location sucks. I went to order today. 315p. I am a super picky eater. I ordered 2 piece meal. Wanted both breasts. "sorry we are out of breasts at this time." I understand they cook stuff fresh. However. This location on at least 10 separate occasions they have been out. Generally in the afternoon. WTF. They really need to close this location or get better management. read more

It's was pretty good was on a rush and didn't have time to pack a lunch so stopped here for a quick bite menu has expanded a lot since the last time I came a couple years ago read more

TERRIBLE CUSTOMER SERVICE ! I always get my food wrong. The managers are the worst! They say one thing and don't communicate with the rest of the team. Very upset that they had me drive back to get my order that was made wrong the first time for them to tell me they don't know who I am and no one mentioned anything about me stopping by to get my correct food. When I had called 10 min to let them know I was going... if I can give 0 stars I would. read more

Went through the drive thru and ordered a corn chicken pollo bowl, a tacos el carbon combo and a classic chicken burrito (by itself). The order taker asked if I wanted nachos and guacamole for $4.99 and I said yes. After repeating my order she said she'd give me the total at the window. At the window she gave me the total which I thought was pretty low considering all that I ordered and gave her my credit card. She handed me my order and receipt. I quickly looked at the receipt and noticed she didn't charge me for the pollo bowl (my wife's order) which wasn't in the bag. I gave her the credit card back and asked her for the pollo bowl. Just as she handed me the pollo bowl I noticed I wasn't charged for the classic burrito either which, like the pollo bowl, wasn't in the bag either. At this point I gave up. At least the wife's order was correct - My low rating is not because I had paid and was shorted but because the order taker wasn't attentive enough to hear and fulfill my order, thus making them lose $$$ and earning them a poor rating. I understand wages are low and hiring good people is a challenge but a large chain restaurant such as El Pollo Loco better take notice to mistakes such as this because overtime they add up! read more

not only is the chicken delicious and juicy but the burritos and salad are also incredible but what separates this reaturant from the rest is the amazing team behind the counter working hard and giving out the best highly recommend coming with the whole family read more

Love the food but has the worst service.! Yesterday I came in with a coupon for the $ 20:00 meal and I had a hard time honoring they had to call the manager because didn't had a code. The manager was very nice but the after the manager left the girl she Through The food at me! That is not acceptable for good customer service. Hopefully they will improve in the future Love the food but has the worst service.! Yesterday I came in with a coupon for the $ 20:00 meal and I had a hard time honoring they had to call the manager because didn't had a code. The manager was very nice but the after the manager left the girl she Through The food at me! That is not acceptable for good customer service. Hopefully they will improve in the future read more

Whoever works the drive-thru really needs some customer service training or needs to be reassigned to a different position. It never looks good when you have an employee screaming at a customer through her headset. I've worked in retail and in restaurants, i know how bad and unpleasant customers can get. Unfortunately this isn't the first time I've witnessed this this type of behavior at this location and it seem like it's always the same female. Instead of using all that energy to argue with a customer, you might want to redirect that energy on cleaning your countertops. read more

I am from Georgia and this is not a place that would be opening tomorrow with the service that we got tonight. When we ordered the half chicken and the 3 tocos I didn't get the half chicken but 2 legs and 2 thighs I don't eat thighs so I had 2 pieces of chicken, thank god I got the tocos. Give me what I ordered so when I get home I am not disappointed. read more

I ordered via DoorDash. The Dasher was wonderful, but I cannot say the same about the food. The tortilla on my burrito was burnt to a crisp and spilt the entire length. I attempted to take a bite and it crumbled to bits. Not to mention, due to the burning, the meat and everything tasted terrible. I had to throw it away. I am at a loss as to how something like this would ever be served to a paying customer. read more

El Pollo Loco - Mexican Near Me - Salinas, California

Burnt chicken and tortilla, unmelted cheese, charged my credit card twice, food used to be good but now it seems they have just gotten careless read more

How come I come to el pollo loco when it's completely empty no costumers at all and they still give me the wrong food?

I love how clean this place is every time I come in. Staff is always friendly and work quickly with accurate orders every time. The food is delicious no matter how many times I get the same thing on the menu. Never disappointed. read more

Everytime I call in they make my order correctly and on time. Hey you get a good bang for you buck here.

The food it's pretty good and the employees are pretty nice people I really recommend the food over there.. I personally recommend the California burrito.. super good read more

I usually enjoy the food from this chain but this time the food was truly disappointing.. The new chicken nachos had no cheese sauce (quest blanco) and it looked like whoever made it didn't know what was supposed to be in it. It was a mess. The drive-thru person kept getting the order wrong and it kind of frustrated my husband. When we finally got to the pick up window we had to ask for our chicken nachos because they weren't in the bag. They accused us of already having them so we had to show them we didn't. They also gave us the wrong side dishes, unfortunately we didn't know that until we got home. So bottom line, if you want to eat here always check your order before you leave this drive-thru. We won't be going back to this place. read more

After trying this place several times I've come to the conclusion that they just don't care about their customers. The place is always dirty and when I ordered my pollo bowl instead of getting nice chunks of chicken I get what looks like the scrapings off of the grill from yesterday. Overall the place just is not run properly and is not clean I will not be returning here again. read more

I think people only post bad reviews on this place because my of the fact it's chain and not many people think to compliment or write a good review. I ate here today and personally thought that my food was awesome! I had a chicken bowl with guacamole and chips! My fiancé had half order of chicken and thought the chicken was seasoned and cooked well! They also have a tropical unsweetened tea that was pretty delicious since I'm not a fan of sweet tea. read more

My crispy taco was lousy. The drive through took forever and rude I will never return. read more

El Pollo Loco - Over done crispy taco. - Mexican Near Me - Salinas, California

Only Pollo Loco in Salinas/Monterey radius. Of course I'm excited! I have to drive 30 minutes to get here. Luckily school is nearby so I can grab lunch quick. Did I say I'm happy? Oh yes. Chicken tostada salad 'mmm yes please! There's a drive thru and quick service. read more

I am normally a fan of El Pollo Loco and eat at the Santa Maria location almost every week. We are not strangers to the menu but this one location suffered on several points. We ordered our typical 2 piece meal with two thighs. What we got was over cooked and while it made for a great crispy skin the meat was very dry. We suspect that it was reheated from the day before. Then they got my wife's order wrong when she ordered potatoes with no gravy and she got it swimming in gravy and they were also very watery. Next the soda machine ran out of Diet and I told an employee. He acknowledged my problem and went right back to doing what he was doing. At that point we just left. read more

I've always loved El Pollo Loco but this one has started making me think twice. They have chicken strips which is awesome right?! Wrong!! The chicken strips themselves are good but they never have all the sauces to go with them and the fries are hit and miss. The last time I ordered them they were overcooked and unable to eat. If you go after 9pm good luck. They may have chicken or they may be all out. You can't run out of the item that's in the name of your business. Cmon guys lets get it together. read more

Horrible service came to order crunchy tacos and after I order and wait for 10 minutes then I'm told oh sorry we don't have crunchy tacos!!! So after I tell the guy to just put them on a tortilla then and he looked all confused and said we don't have any!! I said you don't have tortillas... and I said you have tortillas just don't need to fry them and he was like oh ok ‍‍ freakin unbelievable how some people work in a customer service environment!! Please for anyone going here double ask if they have something and don't waste your time with their first response cause they don't know!! And I asked the manager and she was more interested in her personal conversation going outside!! read more

These people wasted 20 minutes of my afternoon. I sat in their drive-thru and the girl taking my order was so useless that I ended up with no food. I had stuff to do today, so I didn't really have time to waste on not getting food. read more

I really like this place. (Market St. Salinas) Chicken is great. So are their sides. I just tried their chicken salad. It was very good. I wish it was in a bette4 part of town. Bright side...it's a drive-through. read more

First I must say generally I LOVE El Pollo Loco...but this one sucks. They are out of chicken, make you wait in the drive thru forever and are just rude. I called the EPL number to tell them they need to help these folks...to no avail. Today went in they asked like 6 times would you like salsa...yes...the spicy avacado please....lots...evidently lots is one! Will not be going back which is too bad cause I'm here for business a lot! :( read more

It used to be good, but now, for the second time, the food is cold, like out of the refrigerator, tasteless and full of tooth-breaking bits of bone and cartilage. I don't think I'll be back. read more

For being a fast food type of restaurant. This place is excellent. Customer service is always really good. The managers are always very friendly, and the food taste really fresh. Plus They always keep the place clean. Five stars all the way. I like this one better than the other location. Me and my fiancé always come here for lunch or dinner. read more