Our order was to go and it was correct. We received incredible customer service from Ivannovi! The $5 grilled combos are an awesome deal if you haven't tried one. read more

I don't even eat the food here, but I stopped here to get a bite to eat for the family. The last time I tried they had no chicken. Guess what happen this time...no chicken. You're an establishment that sells chicken items, but you're always out of chicken. I try to only post positive reviews, but I have to warn the people. Get it together. Maybe you need a new manager? Somebody needs to figure out how to run this place. Maybe you should put a sign up when you're out of chicken so all the people don't have to wait in line for absolutely nothing. Very disappointed. read more

Went through the drive thru. Took forever and finally left and they forgot our drinks. We had to go back to get them. Then got home to eat my tostada salad and 1/2 the lettuce is rotten, molding and old. Never will come here again. read more

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I see why they only have 2.5 stars ordered 2 burritos and Mac n cheese tonite both burrito s had pieces of bone and chicken cartlige in them I thought 1 piece would be something but filled a salsa container up with crap that could probably break a tooth if you weren't carefully chewing bringing it down there when I get a chance and demanding my money back. Will be contacting health board of Riverside County read more

I visit this El Pollo often. Always receiving fresh piping Hot Chicken. Tonight, my chicken was a little old and not as fresh. I ate it anyways; however it should have been saved for making chicken soup. They have delivered excellent quality chicken on all my visits but this one. I'm sure it must have been an off night... thank you El Pollo Local for all the excellent fresh chicken I've consumed in the past. I will be back for I think the odds are in my favor of receiving the fresh product I use to receive at this location prior to this visit. read more

Opens at 10:00. Got there at 10:15. Tried to order. She said. Sorry grill isn't ready yet??? Takes 30 min to heat up! Ummmm turn that thing on at 9:30am then. Sucks! Don't open if you're not ready! read more

The worse el pollo loco I've ever been to. DO NOT COME HERE! Unless you want to waste your money

My experience in this pollo loco was the most amazing service i ever had i forgot the girl cashiers name but she was very hardworking and i had excellent service here she was a genuinely good person i will continue coming to only this pollo loco cause my food and service was amazing read more

Not good! I was craving EPL tonight so we gave it another shot. This location always seems to get the order wrong. Chicken was dry and tacos were cold. No more EPL for me. At least not this location. read more

Awful ! My food was cold " the shrimp tacos super cold and tortilla worst .... the tostada salad was a joke" they the tostada bowl wasnt even one .. it looks like the made it so quick and was cheap .. nasty food" all was wrong. read more

Im done with this this place. The Pollo bowels should be called rice bowels. Oh yeah the ultimate double avocado salad only had 2 tiny slices of avocado. Lol what a joke. read more

Poor service, food looks like hell. I ordered the leg and thigh combo and the leg was charred and black and looked like it came from a baby chicken (about 2 inches long) with hardly any meat and it tasted like it fell at the bottom of the grill. I have politely asked them for extra tortillas 3 separate times and even tell them I don't mind paying extra but they never give me the extra tortillas I ask for. Very frustrating!! I refuse to eat at this location again. read more

When we decide to go out for fast food, we like to go to El Pollo Loco. This El Pollo Loco is the worst we've ever been to. We are not picky people and even try to give restaurants another chance after a bad experience. It's now been several times that we've come here and it is just terrible. We had the ultimate double enchiladas this time, and the tortillas were so hard I couldn't cut them with a knife. They had a few pieces of meat, no cheese, and tasted OLD! I would hate to think what the regular enchiladas are like. I called the manager, Luis, and he said he would credit me. It is so ridiculous that I'll have to drive to another one that's much further, just because I know they are way better. This is the last time I will ever go to this El Pollo Loco. I will be sending corporate office an email about this. read more

Second time we have been there in a month now through the drive thru and both times they did not include all the food ordered. People in our group out food as we are already on the road and can't turn back. read more

This place is awful ! El pollo loco food is good but everytime I go here my drive thru order is never correct and they always get something wrong, or something is missing completely . read more

Usually when I go to this pollo loco everything is fine, the food is good and is the service. However, today, after I received my order of chicken nachos I almost instantly noticed there was a hair in it. I took back the food and the worker said they'd make me a new one. I did not receive an apology. read more

Extra grease please ! Drive thru always gets orders wrong. I didn't order extra grease but sure got it. Ordered combo meal with 2 breasts and 1 wing with mashed potatoes. What I received was one wing small as a box of tic tacs and one extra small breast, not two. Chicken gets smaller and smaller every time I buy here. Mashed potatoes had powder in the middle and there were cold. I had to drive back 6 miles round trip to demand my order corrected. Used to eat here weekly, now once a month. Portions get smaller, chicken is lesser quality and gets smaller and more greasy every time. My family used to love this location, but now they are used to problems and wrong orders. Now I will not go back there and I will tell my neighbors friends and members of my church to avoid this restaurant like the plague. Do your self a favor and save your money and your sanity by eating elsewhere. read more

Service is always wonderful! Clarece and Limairi Went out of their way to be helpful with my drive thru order! Will defiantly come back again. read more

I ordered the family meal with a salad. The salad was a lot more disappointing compared to the pictures in the drive through menu. The chicken was good. My biggest problem: the dressing for the salad was not closed completely so when we got home, the dressing was all over the bag and outside of the salad container. I did the survey hoping to let them know of this simple fix (double check when closing the liquid containers!) But the survey didn't have a spot for comment. The service was nice and quick. I will probably be back again but no way for a salad. read more

Food is not bad, but the service is HORRENDOUS!!! NEVER LEAVE THE WINDOW WITHOUT CHECKING YOUR ORDER THOROUGHLY!!! My husband LOVES this place, so I have to go here at least a couple of times a month, and I can honestly say 8 out of 10 times either they forget something or get it wrong! I would just write it off as teenagers not paying attention, but I've lived in temecula 10 years and can't count how many times over the years I've come to this place and been disappointed, so I know it's NOT the same servers, there is something really off about the employees attention to your order and has been for years! I can't explain it, is it the training? But there is NOTHING more frustrating than going to a fast food place and getting all the way home to find out they left out your order( or your kids)! JUST TAKE MY ADVICE AND CHECK YOUR ORDER! read more

Food is good, but service is bad, every order I made, there is always something missing....always.

I've been to this location twice, the first time I asked for extra bean juice in my pollo bowl (try it, it's awesome!) and they gave me a huge side cup of it. Awesome! The second time that didn't happen unfortunately and the drive thru was closed! Love their food, though. read more

Just picked up our dinner from El Pollo Loco, hwy 79, and it is awful! The chicken reminded me of an old leather glove, dark and dry. When you bite into chicken, you are still chewing (the same bite) 10 minutes later as you question if it's chicken or rubber... never going back again. I've given this place several chances and each time I come out disappointed. read more

Staff was amazing and so was the food was great! There was a hard-working crew with amazing customer service. Look forward to coming back again. read more

An alleged Mexican food place that has crunchy tacos on he menu but doesn't ever seem to have them available for purchase? Hmmm. I live nearby and no matter when I come they never seem to have crunchy tacos available. I find this interesting. Tacos are a Mexican food staple and an alleged Mexican food restaurant should serve them. This only applies to the Temecula location. Management please look into this if you'd like continued business read more

The general manager needs to build his customer service. He seemed aggressive when took a order from me. If he does not want to build his customer service, then he should stay in the back or should be demoted. The food I got tasted like a crap and the drinks tasted terrible. Not coming back to this store. read more

I love this place! It is fresh "real" fast food. I always get the Chicken Black Bean Bowl and it is so fresh and healthy. It's grilled chicken, black beans, rice & steamed broccoli. It tastes great with the hot avocado salsa. My Dad really likes the shrimp tacos. The kids meals are also really healthy in comparison to what you get other places. I usually get 2 grilled chicken legs and a side for my daughter or grilled chicken on top of rice. Sure beats fried nuggets and grilled cheese other places serve. The staff is always friendly, the place is clean and the food is great! Super kid friendly. read more

Been here multiple times, it is the worst El Pollo Loco. Everytime I go there they mess up the order by forgetting to give me the things I ordered. Recommended to go elsewhere for mexican food. read more

Cashier John very helpful and kind, but the person in the front and running the drive thru very rude and not friendly at all. Rude with the customers and co-workers. read more

Always go here around lunch time Great food, great service and always clean! The cashier John is really helpful and quick, and he always has a positive attitude. I always order the double chicken avocado salad and tortilla roll ups. read more

Rude guy in the drive through window and got our order wrong twice. Last time we ordered they ran out of chicken! Completely No Chicken! Last time we come to this El pollo Loco. read more

After waiting for thirteen minutes in a dead dining room I went to ask where my food was. I was told that we're sorry but the drive through is really slammed. I asked if I was standing in the dinning room, does that make me less important? The employee responded with I don't know I'm not watching the orders. If you're planning on coming here you better go through the drive through, otherwise you'll wait until every one of them gets served. Then they make dining room orders. read more

We used to enjoy this particular El Pollo Loco until about 4 years ago, when it went downhill. Forget getting orders correct. Terrible customer service. Chicken pieces so tiny they looked like cornish game hen parts. But about a year ago we came back and tried them again. They seemed better; usually got orders correct. The pieces of chicken were still skimpy, but overall it was much better. They're going back down the drain. Tonight at the drive thru, I asked if there was salsa in the bag. "Yes there is" was their answer, so I drove on through. Got home and no salsa and instead of my 2 piece combo breast/wing, which I paid extra for, it was a breast and a leg. Back I drove, and spoke with a man who was a team lead. No name tag, but he was wearing a burgundy colored polo shirt and presented as a manager. He proceded to argue with me that what I received was correct; a breast and a leg. I showed him my receipt which clearly said 2 PC BRST/WG combo, and he continued to argue with me. I advised him to ask an employee to clarify the difference between a wing and a leg. He did so, and finally offered to correct my order. I asked him to make it fresh so it would be warm. It's not wonder the orders are wrong when the team lead doesn't know basics like the parts of a chicken. The clincher: I tried to call the survey at 877-375-4968 and hung up on 3 times before ever connecting with anyone. So I'll be writing El Pollo Loco Corporate office. :( read more

AVOID THIS EL POLLO LOCO This is the third time that this location has messed up my order, I came in with friends and was the first to order, yet my friends had received there orders way before mine. I even asked what was the delay and the girl just shrugged her shoulders. Well when the company that I was with was half way through their meal I went up and asked for a refund. This took another five minutes as they didn't even know where my order went. I sat back down and than decided to get a customer service number so I could let someone know about the service that I received. That was when I was told no one knew where or who to call and it took them forever to get me a number for customer service. Never did the manager say he was sorry or attempt to make right the order. With the price of fast food being close to going to sit in a economic restaurant you would think that a company would better train there employees in customer service. I will not return to this location. For those of you who written a good review of this location, I recommend that you try the location in Encinitas on El Camino Real, the difference is black and white as to the service that the Encinitas location provides as compared to the one on 79 South. read more

Great service. The cashier John is always very helpful and polite. Positive environment overall, will be coming back.

Great food, many healthy options, but terrible drive-thru service. There is no management, or management is brain dead. My meal order is screwed up more times than I can remember. read more

Tostada lettuce is gross. Expect to spend 20+ minutes in the drive through or waiting for your food inside.

Good chicken burritos, gotta like the sides of potato & gravy- Overall nice place on the go

I visited El Pollo Loco last night. The food was absolutely disgusting: chips were stale, chicken was dry and cold. The drive thru line took incredibly long and the drive thru operator forgot to give me my debit card back. I called the store the following morning and they confirmed they had my debit card. I went to pick it up and not one single employee apologized for the error. Horrible customer service and highly disappointed with the experience. read more

Good food but unfriendly staff. They seem put out to serve you and they are stingy on their salsa and get annoyed when we ask for extra.