My husband and I recently had to trade in our old impala and were looking to upgrade to a 2018 Chevy Trax. Kathryn was wonderful to work with! I called to set up an appointment since my husband works a weird schedule and they were able to work with us during the evening so neither of us had to miss work or spend a weekend car shopping. Kathryn called me soon after setting up an appointment and I could instantly tell that she wasn't like most people who work in car sales. She was more concerned about finding us a vehicle that fit our family and life-style than "just trying to make the sale". She had my top choice pulled up front before I even got to the lot and was great at explaining all of the cool new GM features that would be included. After by husband got off work, he came up to Elco and we took the Trax for a test drive. We then met with Brad who went over all of our financials with us to build our best package and loan. Once again we didn't feel pressured like you do at many dealerships to close. Kathryn and Brad were knowledgeable in answering all of our questions. Kathryn has even gone out of her way to continue to follow up with us to make sure we were 100% satisfied with our purchase. Would highly recommend them both again!! read more

Buyer beware!!! Do not buy used from this dealership!!! Well, I guess you can if you want a vehicle that hits the lot without an inspection that they supposedly do... Nothing but problems with my truck since purchase. Instead of a multimillion dollar company making things right, they pocket your money and then avoid you. In my opinion they cater to the wealthy and stand on the heads of the middle class. This is the first time in my life I've been thoroughly disgusted with a business read more

My first experience with Elco service and repairs was great! My car had its check engine light on and was not running well at all. Check in was a breeze and my car was done even sooner than I was quoted! read more

It's been awhile since I have been to a service shop that truly cared about if I was satisfied with a repair. Thank you for reminding me good customer service is still possible. Special thanks to Jasson! read more

Drove almost two hours to look at a vehicle that online stated it was MO safety inspected. Showed up to no safety inspection, dash lights, and other details reputable dealers would have fixed before trying to sell the vehicle, and not lied about a safety inspection. Buyer beware here for sure. read more

The Sales Manager Jim, was nice toward me but unfortunately my Salesman could not carve out enough time with me for my sale. As a result, he lost my business. Customers should not need to chase Salesmen & Salesmen need to follow up with leads. No follow through such as returning calls, convinced me that this was not the right dealership to purchase my new vehicle. Would I consider buying from this dealership again one day? Maybe, but only with another sales person. I definitely cannot say a firm yes because overall, I was not treated well by my Salesman. In addition, there was no introduction/education regarding the vehicle either. I was simply handed the keys & nothing more occurred. I don't believe that this Salesman thought that I could purchase the vehicle because he refused to care. I took my privately funded $40k to Lou Fusz Buick/GMC & purchased my vehicle via Brittany! What a wonderful experience & I highly recommend buying your new vehicle from her! Tips: 1) If you are too busy for new customers, politely tell them the truth. It isn't hard! Brittany did it to me at Lou Fusz perfectly & she earned my business!! 2) Follow through with leads. 3) Be nice! Wth do I need to repeat this statement w/dealerships reviews over & over again?! 4) Smile! Customers appreciate warmth when spending thousands of dollars. 5) Follow through w/what the customer wants to do regarding a vehicle before you discuss what you can do for them financially! (4-square) In other words, if I want a deal on your car 1st, then give me one instead of attempting to discuss trade-ins & car notes! 6) Lastly, please remember that women have brains! I'm tired of repeating this statement too! read more

I bought a 2016 Toyota Highlander from Elco on Friday, May 8, 2020. Unfortunately after driving it for a day I realized I'd made a big mistake. I didn't really want this car. So Monday morning I called Kent, my sales consultant and explained my situation. He said something like, "you couldn't have driven it more than 200 miles", which somehow gave me hope that I might just get a "do-over". I'd only driven it 70 miles, perhaps the deal can just be voided. A 4Runner is what I really wanted, but after pricing them initially they seemed to be a bit out of my budget so I moved on to "plan B". But since then COVID has joined us and made me realize, especially since I am high risk, over 65 with COPD, that "life is too short", get the car you really want. Get the one that you'll climb into everyday, look around, take a deep breath and say, yeah. But I'm a dumb ass, I didn't do that, nobody's fault but mine. So I asked Kent to find me a 4Runner, I'll buy it from you, it'll cost more and you can make more money. I'll take it in the shorts a little bit on the return and we can all be happy. Sounds like a good plan to me, but no, no "do-overs". So now I have to license/pay sales tax on it, which will cost $2500 or so which I shall eat. I was really hoping great customer service would save the day, but mighty mouse was no where to be found. But on the plus side I'm still alive and well and I will get that 4Runner one way or another. read more

I wish I had gone elsewhere to buy my 2020 Cadillac XT5. Service after the sale is null and void. I love the car but will not purchase another vehicle at ELCO IN ballwin. read more

ZERO STARS. Today I visited the dealership upon finding an online ad for a vehicle that stated "accepting offers". Instead of calling in, I decided to drive up to the ELCO Chevy used dealer to inquire about the vehicle. I was greeted by the sales person Rick who I asked about the vehicle. Upon going inside and returning he informed me that the vehicle was indeed listed but parked in a separate lot, as it was not inspected and was in "questionable" condition. He handed me a paper with a "out of door price" listed at $2,399 (cash) for the purchase price, which I continuously verified with him throughout our conversation. I was taken to the separate lot to test drive the vehicle where I verified the price again and said I would indeed like to purchase the vehicle for the price quoted to me. The salesperson asked that I return to the main lot so we could get the paperwork started. I was told to go to the bank in the mean time in order to get the cash for the transaction. I returned with cash in hand, and was seated to complete the paperwork. Upon viewing the initial Bill of Sale, I discovered that an additional 100 was added to the contract. The salesman understood that he quoted me a price and returned with a new Bill of Sale showing the confirmed price of $2,399 that was agreed upon. I signed all of the required paperwork that was asked of me, an As-is affidavit, and was being taken to make the cash payment. The car was delivered to the lot, and ready for me to leave. Upon existing the building the Sales Manager opened the door and asked the salesman if he had missed a "zero" and closed the door. Upon returning into the office I was told that I was only able to purchase the "as-is" vehicle for $22,199 dollars and not the quoted price of $2,399 which was confirmed by the salesman throughout the three (3) hour period I spent at the dealership. I spoke to the manager, Chris Weaver, who informed me that he was not willing to negotiate and that my signed Bill of Sale was destroyed. Upon trying to communicate, he informed me that all that could be done was the dealership could "fuel up my gas tank" on my personal car. I proceeded to tell him that the car price was confirmed on multiple occasions throughout my time at the dealership. He had destroyed the original signed Bill of Sale and replaced it with an unsigned copy of the $22,199 figure. I kindly asked for a copy of my original paperwork with signature, which he refused to provide me with. Chris did not take the time to work through the miscommunication and stood up, turning his back to me and exiting the office. His reaction was unprofessional, after having disclosed false information about the as-is pricing of the vehicle. They did not stand by their originally quoted price and I was not treated fairly in the situation. Upon purchasing the vehicle they destroyed the paperwork because the manager decided to raise the price without any reason. I would have to rate the management's customer service at the dealership a zero, as I have never been mistreated in such a way over misinformation that was provided by the dealer. The original Bill of Sale had been signed and then destroyed and replaced by the new one adding 20,000 dollars to the sale price of an "as-is salvageable" vehicle. The prices provided at this dealer are fraudulent and I caution people to review their paperwork in detail and make sure to take photocopies of all documents being presented as the "bait and switch" tactic is used at this dealership. Further, I would not recommend the dealer as reviews and complaints on the Better Business Bureau show the rating of the dealership as 1 star. Multiple people have filed complaints against the dealership for similar situations. I would recommend people who are serious about purchasing a vehicle to look elsewhere if they would like quality service and a 5 star experience. read more

Bought an Equinox from this dealer. Have had it in the shop 3 times in the month that I've had it with transmission issues and they tell me nothing is wrong with it because they cannot duplicate the issue per GM in order to fix it. I think not shifting is enough of an issue for it to get fixed. I have the extended warranty thank goodness but fair warning...I would not purchase from this dealership. Nothing but issues. Side note: Tim in the Chevy Service department is the best thing about this dealership. Great customer service with what he has the authority of doing. read more

Bought a 2019 Tahoe CERTIFIED PRE-OWNED with 11,500 miles in 2020. I noticed the bumper sticks out from where it meets the quarter panel, I thought that wasn't normal, but they assured me all Tahoes have some variance of that. By spring of 2021 it had progressively gotten more noticeable. When I brought it to their attention, they said it wasn't covered in the bumper-to-bumper warranty because the bumper had been removed to refinish the paint and repair rock chips which in doing so, they broke the tab clips that hold the bumper flush. Well GM considers that to void the warranty but ELCO did not disclose this to me when I bought it, they were just worried about the sale. When I bought the vehicle, it had a clean Carfax and the best warranty you can get on a used car because it was CERTIFIED, or so I was misled. The vehicle has to this day never been in an accident or struck by anything, yet they are refusing to fix this issue, they claim I did it. However, there is not a single scratch, dent, or scuff on the bumper, I have pictures to prove it and have submitted that to GM. The USED manager here is as bad as one of the used "no name" car lots in the middle of nowhere. Don't expect them to stand behind anything they sell. I was even going to buy a brand-new Tahoe and trade this one in at the end of the year due to having to upgrade my car for work but GM and especially ELCO will not receive another dime from me if they can't stand behind their warranties/own cover ups. For the record I've been dealing with these for over 4 months now and the current mileage as of 9/10/21 is 32,751 miles (still under that supposed 3 year/36,000-mile bumper to bumper warranty)! read more

Have had this Jeep for almost a year - it has been nothing but a nightmare. Starting with the brakes within the first month. I take it into the repair shop so often that it's there almost more than at our house. I will never purchase a vehicle from them again. read more

Have been a repeat customer for years, but will NEVER GO BACK! An issue came up after purchasing my car, within less than 24hours of the purchase I contacted Elco and was tossed around from person to person, never getting an answer. Even going up to the dealership and was lied to. After getting no where I contacted the manager, and customer care...i have called, and sent numerous emails...which after a month have yet to be replied. VERY COWARDLY! HORRIBLE ! read more

Sales rep was good to work with. Business rep, well let's just say, if he worked for me he would be fired today! In todays computer world, it takes a week and a half for paperwork to make it's way thru the system....ridiculous! I bought a car there several years ago and swore I would never go back....made the mistake and did it again....but, this WILL be the last time! Far to many really good dealers out there to have to deal with this nonsense! Pundman, Bo Buekman, Londoff, just to name three I've dealt with in the last few years that are great. Just too bad I can't give less than one star! read more

I have owned a lot of vehicles, among them, 6 trucks, 2 Fords and 4 Chevy's and of all these trucks, the Chevy Silverado 2500HD with the Duramax 6.6 Turbo Diesel and the Allison transmission is by far the best. Of course it doesn't hurt that I got the LTZ with almost every option. The performance is amazing, with nearly 800 Ft Lbs Torque and nearly 400 HP, it has no problem accelerating, in fact I have to let up because before you know it your doing 80 MPH. This truck pulls my 40' 5th wheel RV effortlessly, almost like it is not even there. The truck gets 18+ MPG for normal driving (if I drive 55 I can get it up to 20 MPG) and amazingly it gets nearly 14 MPG pulling my trailer. My last truck, a 6 Liter gas engine got about 6, so a significant improvement and far less stops at the gas station during my road trips. I really love this truck, my only complaint, everyone else does to and I am afraid they will run into me while gawking at my beautiful black decked out truck. I really do appreciate the great service I always receive at ELCO, and I also really appreciate the way I am treated by everyone when visiting ELCO Chevrolet. As always, another pleasant visit to my dealer of choice for an oil change, tire rotation and new wind shield washer blades. read more

I bought a 2014 CTS, Certified Pre-Owned. I asked if it had any accidents. Jason Gould said NO, like new, it is CPO. I thought I could trust a Cadillac Dealership....NOT LIER. Car was in an accident and ELCO Body shop did the repair work. The car Vibrates on the road at all speeds! If they did the inspection and test drove the car they would have noticed this vibration and fixed it. They do not return my calls. I want my money back and they can have the car. THE WORST People and dealership ! ! ! JASON GOULD, MARK HATFIELD Liars. Still waiting for a return call. You (ELCO) could fix this matter. read more

In September, I found a 2016 Dodge truck for sale from Elco that was exactly what I was looking for in my first vehicle purchase and made the one hour trip over to Ballwin to look at it. I took it for a test drive and came back to the dealership. Mark Williamson, my salesman offered for me to take the truck home overnight so we could test it out longer. I brought it back in the morning and let them know I wanted time to think about it. Mark was in contact with me a few days after to see if I was still interested in the truck. I decided I was going to purchase the truck. I went to talk to Luke from finance. He offered the extended warranty, which I said i didn't want but he kept pressuring me over and over to add on the warranty. I eventually agreed and purchased the truck. After signing, we walked outside to the parking lot and were shocked to notice a huge dent on the back bumper that was not there before when we had last saw the truck. Immediately we asked about the dent, the sales manager said it was most likely caused by someone who test drove the truck after we did. Come to find out later, our salesman Mark, informed me that it was probably a porter that caused the dent and not a customer. After all that trouble, they did agree to fix the dent. Drove home (an hour away) the night I purchased the truck to only then realize that no temporary plates were ever put on the truck. They completely forgot to give us temporary plates. After several attempts of trying to get in contact with our salesman, we finally got a call back. It is crazy to me that it was very easy to be in contact with him before the sale, but after the sale I rarely got a response. Anyways, I had to wait six days to even drive my new truck because I had to wait for the temp plates to be mailed to me. I brought the truck back to the dealership 2 weeks later to get bumper fixed and get a few other things serviced. When I got my truck back home, I then noticed that now my remote control start out of nowhere quit working. Then I had to try and get in contact with them to figure out why the remote start wasnt working now.They responded that they had no idea why, so I had to bring my new truck all the way back (again) to see why it all of a sudden quit working. They looked at it and told me that they somehow accidentally disabled the remote start in the truck. (one of the main reasons I bought the truck). They were not able to fix it there so it needed to be sent to a Dodge dealership to get a brand new remote start put in. It took two additional weeks before my truck was completed. We went to pick up my truck when it was finished and ran into our salesman, Mark. Mind you this was the first time we had seen him since the purchase of our truck. He was well aware of all our issues with the dealership. Because we had left him many voicemails expressing our concerns. When we ran into him, he stood next to us very awkwardly and didn't even speak to us. He looked at us and walked away. The least he could have said was a simple apology. An apology from ANYONE would have been nice. After all of this nonsense, my biggest complaint is the lack of communication with me, the customer. No one wants to speak with you after the purchase is made. Before I signed, I could get a hold of them within minutes. After signing, I'd ask to speak to someone and I'd get a "he's in a meeting". Then wouldn't hear back from them days later. My overall experience was absolutely horrible and strongly suggest taking your business elsewhere. read more

I was going to bring a friend here to look at their Chevys, until my mom reminded me of her experience at Elco. When her SUV was in for service after she hit a deer, someone broke into her car on the Elco lot in the middle of the night. Both of the handles were broken and the locks were badly damaged. A few items were stolen from the inside of the car. Elco refused to accept responsibility and would would not reimburse her for the broken locks and handles even though the car was on their lot. She had to file insurance claims for the break-in. Elco said that because their security cameras didn't capture the break-in, they were not responsible. This happened a few years ago, but I can not in good conscience recommend any business with this sort of policy and customer service to potential buyers. I would recommend a different Chevy dealer. read more

Traveling (from GA) and fuel pump died on 2003 Chevy truck. Had it towed to nearest Chevy dealer which happened to be Elco. They replaced the fuel pump & filter for $1260.00, could have gotten it done in Atlanta for about $600.00 but was in a hurry & didn't have the time to comparison shop the job. When I picked it up there was another gentleman there who was very upset at the manager about being overcharged AND a botched repair. Read the other reviews here on yelp and elsewhere. There is a pattern at Elco, from a lack of integrity to just blatantly overcharging. I'd stay far far away from this dealership if I lived in the area. read more

I'm very upset with Elco at this point. I purchased my vehicle at West County Nissan - whom i recommend to anyone and everyone by the way, but yeah, anyways, I had my car serviced at this Elco location. 1. they did fix my A/C - hooray!! BUT one big thing that has made me very angry is my car is a little over a year old, barely any miles, still within factory warranty and not a single scratch on the whole thing! Perfect! Well, after it was service, i realized that my chrome trim on my drivers side window, is short about 2 inches. It doesn't extend the full way as it should. I'm mad because when i dropped my car off, it was fine and now my trim is all messed up! That is just bad business all around. And to make matters worse a man named Curt blew me off completely!!!!! And their sales manager has never called me back!! What in the world kind of business are you trying to run?! read more

It Wasn't broke when I came in!! What a rip off. They broke something on my car and then tried to charge me for them fix it. I don't think so!! Calling the BBB!! Terrible waiting room compared to all other dealerships. Needs updating. I Will never go back to this dealership. I Already found a new dealership to work on my vehicles. read more

I would give no stars if that was an option. Came in for an oil change at noon it's now 130. I went up to the counter to ask what was going on. They said shouldn't be too much longer. Then said we have to go get a new filter for the oil. The employees are rude and service is poor. Don't come here for anything. It's a joke. read more

Purchased a used Camaro a week ago from ELCO Chevrolet. Had been looking at others that were in Illinois and Kansas both less miles and 2 to 4K less in price. This one came in and since I live 5 miles away wanted to check it out. Decided the extra cost was worth the hassle of going to another state. Paid cash, but still had to go through the laborious process of talking to finance guy who wasn't aware of cash purchase, then switched to a 30 minute ramble of the extended warranty, that I made aware I wasn't interested in at the outset. Leaving the dealership, the windows were up and stereo, A/C on. Car seemed a bit loud, but not so much as an issue at the time. Later, driving and accelerating on the highway, the sound was unbearable. Looking underneath, I noticed there were no mufflers. I texted my salesman and asked how this could go out this way, and be able to pass inspection. He stated he talked to the shop and that it had a "premium exhaust system." B.S. It had straight pipes from the engine back. The exhaust system was faulty, extreme resonance when driving. I am now out 1000.00 dollars as to having to have the exhaust replace. Mistake going to this dealership. read more

This review is for the service department not the sales department. I took my car to Elco in December because it was having engine issues (misfire and rough accelleration) that were covered under warranty. John was good at following up with me and returning my calls but Elco had my car for over a week. During this time, I was stuck asking friends and family for rides. When I finally got a call telling me the car was ready, I immediately rushed to Elco. The costs of the repairs was affordable but concerning as the car was within the powertrain warranty and emissions warranty. Driving towards 270 on Manchester it misfired again. I also noticed the service department put 144 miles on my car. I guess a service guy needed a car for a week... I reviewed the receipt. I paid for a gasket, 2 coils, and 1 purge valve. According to my warranty documents, I think these parts should have been covered under my warranty. I called Kyle Foppe and left a message. I did not get a call back. I called him a week later in January and again no call back. I called for a third time and spoke with the girl who answered the phone. She basically told me he doesn't return calls and she can tell him personally to call me. No call back. I just gave up and called GM. I opened a case with someone from their corporate office. She stated she needs to talk to the Service Manager (Kyle) in order to help me. At one point, she was trying to help me but was not really able to because she can't reach Kyle. So now I can't get ahold of her either. Even after leaving numorous voicemails, no calls from anyone. I couldn't tell you how many voicemails I have left on peoples answering machines over the last 3 months. I think it is crazy how bad a 'Customer Service Manager' is at basic customer service. I guess he must be a relative of another manager there or something. I am not mad that I paid for parts that I think should have been covered under warranty. I am mad because there is no explanation or follow up to why I paid for them from anyone. I am mad that Elco had my car for 1 week and put 144 miles on it. I am mad that it took me about 4 miles driving away from Elco to experience another misfire. read more

My experience was anything less than good at ELCO. For starters, I called about a half hour before arrival and asked if the dealership would be willing to lend me a vehicle so my wife and I (who were both on lunch break from work and had minimal time) would be able to take it down the street and grab a quick bite to eat while the vehicle had nitrogen put in the tires. I was told no and that based on how short the service would be (30 minutes), lending a vehicle to me didn't make sense. This was the beginning to a poor experience. Part of me understands where ELCO is coming from in regards to lending the vehicle. ELCO is trying to get their customers in and out as quickly as possible. However, if ELCO really cares about their customers and their needs, they would understand me and my wife's situation of how were both on lunch break (which I did mention on the phone), taking valuable time and bringing our business/money to ELCO when we could've gone to a handful of other dealerships. Not to mention, that I even took the liberty of calling ahead a half hour to request a loaner vehicle. Which is plenty of time to have a salesperson pull one around and have it ready to go for us; making our lunch trip even that much quicker. Who ELCO would've had handle the loaner vehicle for us is obviously up to them but I mention having a salesperson do it because as we walked around while we waited, my wife and I saw four sales people not doing anything the entire time we were there. The time we waited, was a lot longer than what we were told it would be but I'll talk more about this below. Days before when I scheduled my appointment for 1:00pm, I was told that it would take 30 minutes tops. Upon arrival, the service tech that was waiting in the bay when we pulled the vehicle in, was very unpleasant. When we pulled in and we rolled the window down, he just looked at us. Didn't say, "Hi" or "Welcome" or "What can we do for you today?". He wasn't friendly or helpful at all. We kind of had to figure what to do ourselves and answer our own questions. During the check in process, Tim was helpful and easy to talk to. Our time and interaction with him was brief but he gave us clear direction on where we could wait, etc. As I mentioned earlier from the phone call when I scheduled the appointment, I was told that the service I was getting on my car would only take 30 minutes. I had an appointment at 1:00pm and I didn't leave until 2:21pm. We waited and hour and twenty minutes, we were both well past our lunch break time which made us late back to work, at this point neither of had time to even eat lunch, and I was late for a work meeting. All because of the poor service provided above. I'm sure glad we bought our vehicle from Jim Butler because I can't image what the vehicle buying experience would've been like. Based off of my experience with ELCO, the only advantage ELCO has over other Chevrolet dealerships is the nitrogen. As unsettling as this review might be for ELCO (or maybe it's not), my hope is that you take the necessary steps to improve your customer experience for the sake of future clients. read more

By far the best experience I have ever encountered. From walking into the doors to leaving with my new car. Our salesman Mark Gerecke really took care of us and wasn't pushy at all. He went above and beyond for us. He was very personable and made my husband and I feel very comfortable about our purchase. I cant thank him enough. He even stayed after they were closing just to make sure I had my car set up and was working perfectly for me. I cant express how awesome of and experience this was. Brad Grellner that did our financing was great too. Will recommend to everyone I know. read more

About 2 years ago someone backed into the sliding door of my minivan with a motor home. My insurance company uses ELCO for repairs, so that's where it was fixed. The van has been back to the shop multiple times since because they never really fixed the problem. The last time it was there, it was returned to us with additional damage to the bumper (dent and scraped paint) that wasn't there when it was dropped off. They checked their security footage to make sure it wasn't a hit and run (it wasn't) and then told my husband that the damage must have come from him lifting his pedal bike into the car (it's clearly from being hit with another vehicle). I will never use this place again, and I will be complaining to my insurance company about having them as a preferred shop. The whole experience has been absolutely unacceptable. read more

I met Kent Mouser while shopping for a truck, he was very professional, helpful and courteous. I ended up purchasing a 2107 Ram 1500 Truck and couldn't be happier with the service and treatment I received. I HIGHLY recommended Kent if your looking for a vehicle and want an honest sales representative. read more

I'm impressed by the quality of this shop. I took my car in for a computer update and they helped with another issue I was having. It was covered by my warranty and was offered a beautiful rental for the week. I appreciate Tom H's professionalism and curtesy. I would definitely return to have my car serviced by Elco. read more

I am a friend of Court Howards, came to the lot to look, bought a car and Joe Archambault was a huge help! Everyone was extremely nice and very helpful! read more

We brought in our Chevy Trailblazer SS after receiving a very high estimate to repair the transmission from an auto repair shop. Elco worked with GM to have GM pay much of the cost of the repairs. The car is now repaired "good as new". Kyle was especially helpful and communicated well with us. We have both a Chevy and a Cadillac, and we are thrilled with Elco's service on both vehicles. read more

I purchased a 2010 Cadillac SRX and worked with Chris Collins. I have to say, this was the best experience I've ever had buying a car. Chris was extremely professional, courteous, knowledgeable, and personable. His low pressure approach and demeanor were exactly what I was looking for from a salesman (I had been to many others with different results). Even after the sale, Chris took the time (late on a Friday night) to go over all of the vehicle features and functions. I would not hesitate to (and will) refer family and friends to Elco Cadillac and to Chris specifically. read more

Hard pass. The salesmen are friendly enough but once you get to the financial guy, it's all classic skeevy used care salesman tricks.

Unacceptable treatment by the used car staff. I set up an appointment to look at a 2016 Ford Escape Titanium. The price was right, there was no accident history and it was the color & trim package I wanted. I made arrangements to look at the car and was referred to Kent Mouser as my sales representative. I made an appointment and showed up on time only to discover someone had just walked in off the street and wanted to look at the car. I was told I had to wait while the other party drove the vehicle and eventually bought it. The salesman should have told the walk in that I had an appointment and given me first shot at the car. I know dealers want to sell inventory but this is a pretty crappy way to do business. If "first come first served" is the argument then technically they should have honored the appointment or at least called me to cancel so I wouldn't have wasted my time driving to the dealer. I would give this dealer Zero stars if Yelp let me. This was unacceptable and so unprofessional. Don't be be surprised if some mid level used car manager responds to this review with a lame apology like, "sorry about the mix up", "we strive to be customer oriented, blah, blah, blah". Looking elsewhere now.... read more

Totally ripped off - One would think a reputable dealership with the GM name could be trusted . I am so upside on this car loan - this is so unethical . I would like to see the numbers on how much they are making off of hard working people just trying to make a decent living and provide for their children . read more

I a bought a new Camaro from them, I'm out of state and the deal went very smooth and I would highly recommend them to anyone looking for a new ride. Roger was very helpful and made things easy. read more

I bought a 2012 Sonic LTZ from Ken. We were able to communicate a lot through email which was beneficial to me. We got a great price on the car, a great deal on our trade and an unexpectedly low interest rate. Awesome Job. read more

I always take my Chevy Trailblazer to Elco for service! I had the best buying experience with ELCO in Ballwin initially, though even if I had not bought my vehicle there, I would still use your Service Center. It really is the best one I have ever been to in Ballwin! Great staff, beautiful facility, and terrific repair & service! Always on time too! I am a busy working Mom-so I love the efficiency of your staff! Thank you so much! I normally do not like to do surveys either-but after several years of using ELCO for oil changes, tires, etc.-I thought I should share something good! I am sure when there are complaints people go on & on. Ha! ;) -Cheryl W. read more

The service was fine except they use up all my gas. I came into shop with 3/4 tank & I retrieved it with less than 1/4 tank.

Working with Jason Gould was a an absolute pleasure! From the first time we met, he was very friendly, relaxed and knowledgeable. Jason worked with us on how we wanted to do a trade in, and we never felt pushed around. He let us make our decision of what was going to work best for us. We did not think we were going to leave that day with that car, but we did. Jason worked side by side with his partner Bill Van Oyen and got everything on the financial side completed by the end of our time there. Bill Van Oyen was also someone who made our experience like no other. He was available for every question we had, and went in detail about what we were getting ourselves into. He sat down with us, and honestly without him, we would have not felt so comfortable about buying our car. Bill, Thank you so much!!! Our car was not going to be ready right away because of the windshield, and a check engine light. Jason went over and beyond to make sure our car got all the work done before it was ready for us to drive. We were very happy that Jason took the time and cared, he called us daily to let us know the latest on the car. Even though we were getting a used car, we never felt that we were treated any less. When it finally came time to pick up the car, Jason took the time to go over what everything was in the car. We both were so happy with our purchase and did not mind waiting because we knew Jason would take care of us. All in all we could not have asked to work with a better sales consultant. If you are wanting to buy a new or used car, please see Jason Gould!! read more