You deserve to know the truth about this band of merry morons (with the exception of Tony Palmer & Patricia in accounting, and I hope they both escape this place because they are much better than it.)
We ordered doors from Elegant in 2020
We hadn't received any confirmation on a shipping date so, we reached out to them. We were told they were having trouble getting their hardware order, they asked if it was possible for us to pick the hardware up for them (in AZ) to make the process faster; the manufacturer was 26 miles from our shop but we agreed and asked how they planned to have it powder coated. They asked us is we knew a powder coater locally who would be able to do the hardware for us as well as the tracks So we took all the hardware to Apache Junction (read that as took another 40 mile round trip made multiple times)
So now fast forward, we are passed the original deadline by a lot, the contractor is not pleased. Elegant says the issue is that the doors are made but they're having an issue finding a way to ship the doors to Arizona. We ask if we can drive to California and pick the doors up. They agree. My tech drives the 370 miles 6 hours one way.
When he arrives they are shocked and I mean SHOCKED to see him. They start scrambling... Turns out the frames aren't made... Oh forking shirt, the glass isn't ordered either they forgot to order it.
They call us. It's bad, they just used the last of their black anodized aluminum. They tell us all they have is the raw silver anodized aluminum. We call our powder coater and ask if he would be able to rush finish the frames in matte black; the absolute saint of a man agrees. They hastily rush to put together frames... Meanwhile they contact us, and ask can we source the glass and the springs because they don't have them?... We manage to get glass rush ordered through a company locally in AZ.
We ask Elegant for the spring size or for the springing weight, they don't know . We end up having to weigh the glass and frames to figure out the springing weight but are able to source our own springs. It takes 10 hours for them to make the frames, my tech is just sitting there paid for 10 hours. WE get all of the components together for the 2 doors, WE assemble them on jobsite.
They send us a bill for the remaining balance, the FULL balance including the glass, springs, and powder coating the hardware. We email back and dispute it with this breakdown...
"I requested this:
Original Bid Price: $5015.00
Remove: $200.00 since we drove to CA to pickup unfinished frames, not delivered
Remove: $1490.78 for Glass sourced in AZ
Remove: $1564.25 for Powder Coating in AZ
$3255.03 Discount Requested for a Balance: -$750.03
Please apply $750.03 to Invoice 35356
Invoice 35356 Balance: $1377.00
Credit: $750.03
New Balance: $626.97
It's a $2037.03 Difference Not including extra time waiting in CA for the door to be made and extra time to get glass and powder coating done. Can they at least Zero out the $1287 Balance since it cost us $3055.03 for glass and powder coating alone?"
They decline and say $2700 owed. They bombarded us with collections emails without responding to ours for the following 2 years. Then they tried to file a fraudulent claim against my ROC license. Finally after sending 2 years of email threads to the new accountant Patricia (to whom they disclosed none of this to) they agreed to $2000 after I threatened to go after Elegant's license. The payment was processed for the agreed upon $2000 yesterday. This morning I woke up to an email from them requesting the almost $700 remaining from the invoice... To say that this company is an office full of free range chickens throwing keyboards at a wall would be an insult to the intelligence of chickens and they level of communication that chickens exhibit.... If they contact me again about this matter I'm planning to file a legal injunction of harassments against them and their license. read more